Braun Reviews 

My beard trimmer failed after 6 months and was thankfully repaired under warranty. 1 month after the 2 year warranty ended, the trimmer wouldn't switch on despite being fully charged. Compare this to my 10 year old Philips trimmer which still runs to this day. Braun does not make products that last despite the hefty price tag

Bought a series 9 Braun beard trimmer a few months ago direct from Braun.
Also registered for +1 extended guarantee which is valid until summer 2027.
The blade after a few uses stops after 1 second - on then off. Its the blade head interaction with the body as the body stays on if no blade head.
Unbelievable I contacted Braun thinking it would be an apology and replacement head. However told all blade heads are attachments and only the body is covered. I said its not an attachment but the integral item that makes it a shaver. The reply was like the wheels on your car - they may be needed for travel but not the car. I was told to buy a complete new shaver if I wanted the shaver head!
I wished I had read the reviews. They have taken £80 from me for a device that does not work. Surely this is not legal?

Bought a series 9 beard trimmer a year ago, use it once a week or so. The charger has broken already. Called Braun and they have no replacement charger to purchase as they have not been released yet. No alternative offered. Very disappointing when you have paid £90.00 for a product.

Excellent costumer service.

Pulls hairs, simply not fit for purpose. I wish I had read these reviews before purchasing.

Trying to return the thing is even worse. Rather than sending a return address they are sending instructions on how to shave!!!

This is their response for a shaver that doesn't work.

"Additional shaving tips:



• Shave before washing your face.

• Make sure your face is dry before shaving.

• Hold the shaver at a 90-degree angle.

• Stretch the skin and shave against hair growth; change direction as needed.

• Use a gentle touch and let the shaver do the work.

• Clean shaver after every use.



Tips for Wet Shave usage:



• You may choose to wash your face, but it is not required.

• Wet your skin/beard area.

• Apply foam to your facial hair.

• Shave with a Braun shaver designated as Wet & Dry.

• At all times, hold the shaver at the right angle (90°) to your skin.

• Stretch your skin and shave in the direction of your beard growth.

• Wash your face with cool water.

• Clean shaver under running water:"

Avoid!

We bought a series 9 shaver a few years ago. In 2022, the power button suddenly became loose and eventually came off. It happened during normal use. As we were still in warranty back then, it was repaired by Braun in the UK at no cost to us. However to our surprise, 2 years on the exact same problem happened again but now Braun's customer care is refusing to take this issue seriously which we strongly believe given the nature of the problem it must be a design flaw or part quality issue. Because our product is out of warranty, Braun will not repair this problem for free. As a consumer and Braun as a reputable brand, we find this is totally unacceptable. If a manufacturer designed and sold a product with inherent problems which are to be revealed later on, it must repair the product at no cost to consumers even out of warranty.

If anyone is thinking of buying a Braun shaver and if the model has a standalone power button, think twice!

I ordered a Braun Silk·expert Pro 5 IPL PL5347 from their website when it was on sale.
They ended up canceling my order when the item was no longer on sale, stating that they had an issue with my payment method even though my payment method had a pending charge from Braun.
They told me to contact my bank, so I did, but they said there was no issue with the charge and that Braun could tell me more.
So I believe they deliberately cancelled my order so instead of ~$310, I would have to pay ~$440.
0/10. Shame on you.

Another known fault from Brsun, yet they have done absolutely nothing about it
You'll see many people online reporting the on/off button on their 9 series razor just suddenly falling out, for no reason at all
Braun should replace these FOC but as usual their customer service is the worst and could care less

I received a Braun multiserve coffee maker by redeeming Air Miles. After 3 months, it would not work anymore, displaying random error codes. Calling customer service was a waste of time, as they asked for pictures and videos of the error codes. Finally, after a month with no coffee, they sent another machine. I asked for another model, even a cheaper one, but they sent the same thing. The exact same thing happened with the 2nd machine! Error codes popping up and nobody at customer service able to help. The only way the machine works is if you leave it unplugged for 1 week, then use it once, then unplug for another week. Horrible product, probably with a manufacturing defect, which Braun will not admit as they would have to recall them. I bought a $20 Walmart coffee maker and it works perfectly.

Razor didn't last. It had to be returned due to overheating; they repaired rather than replaced. It stopped working a few months later (less than 12 months from purchase).

Mediocre product, crappy product support system...

i placed an order for Braun MQ 9138XI MultiQuick 9 Hand Blender at the price of £89.- as it appears on the Braun household website. a week later I got a delivery by Parcel force of MultiQuick 5 Pro Hand blender MQ 55236 M. Braun do not have a telephone line to contact for household products. I contacted them through the chat online which took almost three hours. Their customer service refused to accept the error they made. I had to call my credit card dispute to report this incident. They handled Braun—the worst-ever customer service company in the UK. Keep away.

Incomplete Refund for Faulty Shaver

Dear Braun Customer Service,

I am writing to express my frustration with a recent experience I had regarding a faulty men’s shaver I purchased from your company.

I bought the shaver for £303.59, but it was defective. After returning the item, I was dismayed to find that I only received a partial refund of £12.75 instead of the full amount. This situation is unacceptable, and I am seeking a resolution.

I kindly request that the remaining amount of £290.84 be refunded to me promptly. I hope Braun will address this issue quickly and restore my confidence in your brand.

Thank you for your immediate attention to this matter.

Sincerely,

Name : M
Order number : 591856358

Old Braun razors used to last 9 years plus, now this worthless trash dies in less than 2 years what a waste of money, greedy scum suits ruined another product.

I bought their highly recommended coffee maker directly from Braun instead of from Amazon. Big mistake! They say they do returns. You pay to ship it back to them. Then you have to call to find out if they received it. They will not notify you. I called and found out they had received it 7/22/2024. They tell you it will take up to 14 business days to "process" your return. I called 7/29/2024 to find out where I stood with the return. On that call they acted like I had not called before, so they put me on a long hold and then told me it would be up to 14 business days before I would be reimbursed. Fast forward to 8/12/2024 and I called a third time because I still had not seen a refund on my credit card. That day they put me on another very long hold and got back to tell me that it was past 14 business days. It was 16 business days later. After another long pause on hold, they said they would be sure to reimburse me in another 3-5 business days. That's when I lost it! Plus I had returned the coffee maker because the coffee tasted like dirty dish water.

Have had a Braun 51S replacement foil for a month now. Bought it from Ebay. It is not fit for purpose. It is rough on the skin and not any better than my 18 month foil.
I am beginning to think this is Braun's "planned obsolescence" program. The foil is not cheap but is so bad that I'd never want to but another replacement making my trusty shaver obsolete.
UPDATE: I did eventually manage to get a hold of Braun customer services. They treated me very well.
It appears that if the replacement foil does not have "series 5" stamped on it then it is a fake. I hope this helps anyone with the same problem I had

The model5672 series does not hold a charge bought from Amazon but to be honest the shaver is rubbish you use it on 3 bars it goes down to two bars then runs out of charge .i changed from philips to braun what a mistake they said they would email me never did stay away from Braun go to philips

My order on Friday afternoon for the Face hair remover was delivered by 8.30 am on Saturday - How's that for service! I am very pleased with the item and can recommend this company for it's prices and promt delivery.

I have a braun series 9 pro.
The shaver is very good., very close shave, the
Reason for 1 star is the head is ment to last 18 months. I have had 4 new heads in that time at £50 each, not cheap to replace, All of the new heads have fallen/brocken apart. The build quality is shocking and I wouldn't recommend this razor. I did upgrade this from a series 5, not has a close shave but the heads didn't fall apart.

I had several issues with a coffee brewer and tried to obtain answers. The problems began in the first months and now the machine is just 15 months old! My emails were mostly ignored. Finally the device began brewing without my pushing any buttons and we could smell burning. Their website is useless in gaining answers and when I called the number they have listed, I was rerouted to a service page that wasn't working.