Brayleys Cars - Brayley Honda Enfield Reviews 

552
•
TrustScore 4.5 out of 5

4.6

Great Cambridge Road 660, EN1 3WX Enfield, England, GB

•

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See what reviewers are saying

Rated 4 out of 5 stars

My car service was done properly and efficiently. Waiting time is satisfactory and waiting area is comfortable with enough nourishment. Only drawback is every year my car used to be washed but this ti... See more

Rated 5 out of 5 stars

There is nothing but good emotion about this place. They take it very seriously and that makes us feel good and confident. I keep servicing my car here for some time and I have never been disappointed... See more

Company replied

Rated 5 out of 5 stars

Really happy with the customer service I received buying an approved used Honda. Included being taken for a demonstration drive in the car, which I prefer to test driving myself, and having the car ke... See more

Company replied

Rated 5 out of 5 stars

Really great welcome from Jess and Jennifer on the front desk. Really helpful explaining the technical recalibration following a fault sign and demonstated this personally. Avoided the need for a diag... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Auto Repair Shop
  4. Used Auto Parts Store
  5. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Great Cambridge Road 660, EN1 3WX, Enfield, England, United Kingdom

  • 0208 363 8000

4.6

Excellent

TrustScore 4.5 out of 5

552 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(552)

3,418 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Car service

My car service was done properly and efficiently. Waiting time is satisfactory and waiting area is comfortable with enough nourishment. Only drawback is every year my car used to be washed but this time it was not washed. Staff were polite.

October 22, 2026
Unprompted review
Rated 5 out of 5 stars

Quick knowledgeable and friendly team…

Quick knowledgeable and friendly team that carried out a smooth transaction

October 6, 2026
Unprompted review
Brayleys Cars - Brayley Honda Enfield logo

Reply from Brayleys Cars - Brayley Honda Enfield

Hi Adrian, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 1 out of 5 stars

feel i had work carried out when not needed

everything was OK until i agreed to have the brakes done as per the mechanics recommendation because they had worn by 80% Front and Back. I had the front pads and discs changed in 2024 at service on the front and since then had done 20,000 miles in two years. I was very skeptical about the brakes wearing 80% on the front in 20,000 miles but went along with the recommendation. When i got home i checked the paperwork from the last service in 2025 and the brake wear was recorded as 70% rear and 15% on the front. so the front brakes lost another 65% in 12 months and 10,000 miles. I feel that I have had the front brakes changed unnecessarily

October 21, 2026
Unprompted review
Rated 5 out of 5 stars

Gives me piece of mind knowing that my…

Gives me piece of mind knowing that my car is taken care off. Staff was polite and experienced and friendly

October 20, 2026
Unprompted review
Brayleys Cars - Brayley Honda Enfield logo

Reply from Brayleys Cars - Brayley Honda Enfield

Hi Eston, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Really great welcome from Jess and Jennifer

Really great welcome from Jess and Jennifer on the front desk. Really helpful explaining the technical recalibration following a fault sign and demonstated this personally. Avoided the need for a diagnostic testing expense keeping the cost to a minimum. This branch of Honda Enfield is excellent.

October 20, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Enfield

Hi Ross, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Really happy with the customer service…

Really happy with the customer service I received buying an approved used Honda. Included being taken for a demonstration drive in the car, which I prefer to test driving myself, and having the car kept back for me until a convenient date for me to collect it.

October 19, 2026
Unprompted review
Brayleys Cars - Brayley Honda Enfield logo

Reply from Brayleys Cars - Brayley Honda Enfield

Hi Peter, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

This are my people!

There is nothing but good emotion about this place. They take it very seriously and that makes us feel good and confident. I keep servicing my car here for some time and I have never been disappointed. From the front desk to the rear everything is running smoothly and efficient. Great job guys!!!

October 15, 2026
Unprompted review
Brayleys Cars - Brayley Honda Enfield logo

Reply from Brayleys Cars - Brayley Honda Enfield

Hi Romeo, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

A reminder the day before so…

A reminder the day before so confirmation.
Very friendly atmosphere and smiley, helpful receptionist.
Comfortable waiting area and car was handed back within the estimated time.

October 16, 2026
Unprompted review
Brayleys Cars - Brayley Honda Enfield logo

Reply from Brayleys Cars - Brayley Honda Enfield

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Informative, kept me up to date with progress of service and tyre change.

October 12, 2026
Unprompted review
Brayleys Cars - Brayley Honda Enfield logo

Reply from Brayleys Cars - Brayley Honda Enfield

Hi Mr Moxam, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

It was good and quick service

It was good and quick service

October 13, 2026
Unprompted review
Brayleys Cars - Brayley Honda Enfield logo

Reply from Brayleys Cars - Brayley Honda Enfield

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Excellent service

Excellent service. Jennifer was very polite, friendly and helpful and managed the car service from booking to the end

October 9, 2026
Unprompted review
Brayleys Cars - Brayley Honda Enfield logo

Reply from Brayleys Cars - Brayley Honda Enfield

Hi Karsan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

My experience with Honda in nearly two…

My experience with Honda in nearly two (2) years now has been excellent and exemplary. Jenifer has frequently demonstrated impressive customer service skills and commend her for outstanding skills, sound knowledge and wealth of experience in satisfying customers needs and preferences.

October 8, 2026
Unprompted review
Brayleys Cars - Brayley Honda Enfield logo

Reply from Brayleys Cars - Brayley Honda Enfield

Hi Benson, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Excellent

Excellent, efficient friendly service

October 5, 2026
Unprompted review
Brayleys Cars - Brayley Honda Enfield logo

Reply from Brayleys Cars - Brayley Honda Enfield

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Great customer service.

Great customer service.
Reliable, experienced mechanics.
Trustworthy.

October 2, 2026
Unprompted review
Brayleys Cars - Brayley Honda Enfield logo

Reply from Brayleys Cars - Brayley Honda Enfield

Hi Will, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

They do everything well

They do everything well. I Have been using Brayley Honda for 6 years and I always receive first class treatment and service. Jennifer Hatton and her colleague on reception are extremely exceptional, they are the most efficient, professional and friendly members of staff I have encountered anywhere, always making me feel welcome and special. The mechanics at Brayley Honda are also very exceptional. They treat my car with respect. Any issues I may have with my car are always dealt with fully and impeccably. Every time, I leave the Brayley Honda showroom I am completely satisfied

October 2, 2026
Unprompted review
Brayleys Cars - Brayley Honda Enfield logo

Reply from Brayleys Cars - Brayley Honda Enfield

Hi Nicholas, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

From start to finish service with a…

From start to finish service with a smile.
I was kept informed before, during, and after the car service.
All paperwork was duly handed with explanation of all services carried out.
Well done to Jennifer.

October 1, 2026
Unprompted review
Brayleys Cars - Brayley Honda Enfield logo

Reply from Brayleys Cars - Brayley Honda Enfield

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Ladies at the desk was so helpfully

Ladies at the desk was so helpfully. And gave me nice smile and greetings.

September 28, 2026
Unprompted review
Brayleys Cars - Brayley Honda Enfield logo

Reply from Brayleys Cars - Brayley Honda Enfield

Hi Althes, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

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