Brayleys Cars - Brayley Honda Enfield Reviews 

Very friendly reception staff. Video I was sent by the engineer showing the wear on a tyre was also helpful My only complaint would be that the technical sheet is a bit difficult to follow as this was the first time I have had to deal with this.

Excellent and professional customer services

They were on the button, very easy check in and pick up.
I’d mentioned that I want to talk with someone about my next car and if someone had been available I’d have given 5 stars

The staff are very friendly
I got a reminder call on day before
My car was only with them 3 hours
I find the whole team at Enfield great
And very professional

Good communication, efficient and friendly reception.

It didn't start well as I pay for a cover plan which mine offers a courtesy car but due to the low amount of cars allocated to the branch this was not available on the day of the service without any reimbursement.
When I arrived to drop off my car the ladies at the front desk were very polite in handling the check-in, I confirmed that I would get a call early afternoon to give me ample time to return by public transport to collect my car. They kept to their word also giving me a quote for some extra work that I had enquired about.

Nice people to deal with, very helpful staff that offer you unbiased advice on any enquiry you happen to ask, I fully trust this company 5* all the way!!!

The ladies were polite and helpful.
My was serviced on time and all that need changes was done nice. Thanks to the mechanics for their wonderful service.

Brilliant service from start to finish from Abdul; made the sale and part-exchange frictionless and even completed the DVLA forms for me. Highly recommended.

Everybody was very helpful . Answered all my questions very polite.

I bought and took away a 3-year-old ‘Honda Approved’ CR-V on 30th October 2025.
Within hours of driving the car the tyre pressure warning light came on.
I drove to a local garage and checked all the tyre pressures, and all was OK.
Whilst doing this, I noticed, for the first time, that none of the 4 tyres on the CR-V matched. They were all different brands which is, these days, considered very bad practice.
May I remind you; this is a “Honda Approved car.”
Anyhow, I rang the Brayley dealership and was told that the tyre pressure light came on because the car had been standing unused on the Brayley forecourt for a short while, I was then told how to reset the warning light via the in-car menu.
Over the next nine months the light came on 6 or 7 times, which I would repeatedly have to reset, so when the car went in for its annual service today, I pointed out the problem to the Service Team with the tyre pressure warning light.
After their inspection the Brayley Service team tells me the tyre pressure warning light keeps coming on because, yes, you guessed it, the four tyres are all different.
Moreover, the service team tells me I should have “at least matching tyres on the same axle" because mismatched tyres on the same axle can cause instability and is potentially dangerous.
I tell the Service team that this is how the car was sold to me, by Brayleys, nine months ago; so they then ring the Brayley Sales Team and ask would they cover the cost of 2 tyres so that at least there are matching tyres on the same axle thus complying with standard accepted practices.

The sales team say “No”

Very disappointing.

Very good service 👏

Top service from Alex, quick and easy to get everything sorted for my new car.

Great service

procedures for booking, taking my car in when service completed informing myself to collect were good

Staff were very helpful.

Friendly efficient reception staff who made everything go very smoothly.

Firstly, when I arrived with the car the servicing worker was very helpful in directing me to a parking spot. Then I was seen by the reception staff who was very helpful. My wait for the service/MOT was much shorter than I expected, which was very satisfying!

The ladies at the desk were both very kind and helpful. It was a much faster process than last year as well.

I’m relatively new to Honda Brayley, as I’ve owned my car less than three years. At first I resented having to drive so far for a service (I live in East London) but I always come away pleased with the service I receive.

The team are lovely, the check in process is smooth (online beforehand and in person) and although I have to wait around, it’s not been for an excessive amount of time. Special mention goes to Jess and Jennifer who are always so personable. Jennifer especially has been a great help on helping me resolve smaller issues. I would still obviously prefer a shorter journey but I guess I’d say it’s worth the drive!