This is the 4th car we have bought from Brayleys St Albans. Mark Gilham has sold us the last 3 and he has been excellent at all times. Providing help not just during the purchase process but wit... See more
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The whole service was seamless from beginning to end. The staff were friendly and knowledgeable and Callum took the trouble, not only to go through the paperwork after the service but to take me to th... See more
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Started by booking for service via call centre. Took far longer than when phoning the show room in the past. Took car in at 8.00am as requested but did not really feel welcome as in the past. I have... See more
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I ended up at Brayleys for servicing after my previous Honda dealer disappeared overnight. St Mary Cray is not close to home but never regretted it. So when my Honda was written off in an accident, it... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Lyon Way, AL4 0LQ, St Albans, England, United Kingdom
- 01727 722000
4.7
Excellent
606 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall decent service
Overall decent service. Home collection/ drop off cost has increased from £25 in 2025 to £50- 100% rise in a year! Valet cleaning used to be included in the service, but not any more- apparently for environmental reasons, I was told by Reception. (The car will need cleaning in any case, but I will have to pay separately. Don't know how environment will benefit.) I wasn't actually asked if my car had any issues to be looked at. Decent but very ordinary experience, overall.
March 27, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Thank you for your feedback. I’m pleased to hear that your overall experience was decent, although I’m sorry that a number of aspects fell short of your expectations. I appreciate your comments regarding the increase in collection and delivery costs. Unfortunately, these charges have risen in line with significant increases in operating costs, but I do understand how this feels from a customer perspective. In relation to the vehicle cleaning, we have recently stopped including a wash and vacuum as part of our servicing process to reduce water usage, chemical consumption and congestion on site. I appreciate your comments on this and understand that it may not feel like a benefit from your perspective. I’m also sorry to hear that you were not asked about any issues with your vehicle at check-in. This is something that should always form part of the process, and I will address this with the team. Thank you again for your balanced feedback, it’s genuinely helpful as we continue to improve the experience we provide
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Christine, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
POOR CUSTOMER SERVICE AT ST ALBANS
We were alerted to a recall for what was supposed to be a 30-minute software update; we booked and allowed 1.5 hours just in case…… my husband was at Brayley St Albans for over 3 hours! Blamed on the 12v battery showing under 80% charge, so had to be put on charge first. Why not warn the customer in advance of the booking? In our case my husband could have charged it.
A couple of days before the booking an “online check-in” procedure invited me to advise of “Additional Work” that may need looking into so I did:
Tailgate motor has a noisy whine to it …… Response “they’re all like that” WHAT?
In-car computer periodically freezes .….. Response “you’ve been tuned in to FM we’ve changed it to DAB. FM causes static” WHAT?
The brakes continue to “squeal” …… Response “they’re all like that” WHAT?
Is there any likelihood of improvement to the Honda app? …... Response “All car apps have problems” WHAT? My previous car was a Jaguar IPace the app didn’t have any issues and my husband swears by his BMW app!
Will try another Honda service centre next time. If there’s no improvement I will seriously consider getting rid of my Honda e:Ny1.
March 25, 2026
Unprompted review
All went well with service on car and…
All went well with service on car and emailed nicely when car was ready
March 18, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Arnold, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
New Honda
I have just bought a new Honda at the Brayleys St Albans branch. Mark Gilham was so helpful through the whole process, cannot thank him enough for making it so seamless.
March 19, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Page, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Honda Service and MOT
Service and MOT on my Honda Jazz - excellent service from Mani and team as always - just a pity car not washed as in the past
March 18, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Ann, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Car was collected and returned as…
Car was collected and returned as scheduled. I had to change to Brayley Hemel due to collection postcode changes. However, unlike my many happy years having my car serviced with Brayley St Albans, it was returned not having been washed and hoovered. Just a small thing, but good customer service which was always much appreciated. Service and MOT were carried out as booked and recommendations etc listed.
March 17, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Janette, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.
St Albans Branch - Amazing Experience
I’ve had an amazing experience over the past week with Brayleys Hyundai St Albans. My daughter purchased a Hyundai i10 for her first car and it was immaculate both inside and out. In particular, Lewis Hughes was absolutely amazing. He was extremely helpful, knowledgeable and patient in helping us pick the right car. He never pressured us into anything and made the whole process so much more enjoyable. He really went above and beyond to help us in any way possible so an absolutely massive thank you to him!
March 3, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Jackie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Tried to overcharge; car not cleaned
I exclude the delivery driver from these comments - he was 5*+
Your administrator tried to charge me £50 for collection & return, which is something included in my package - I see this as a try on.
You no longer wash my car, I'm told it is because you plant trees instead. So my service is less because of a decision I have no part in. What next? - will you stop changing the oil because that is better for the environment?
March 6, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Dear John, Thank you for your feedback, and I’m sorry to hear that parts of your recent experience left you feeling disappointed.
Firstly, I’m very pleased to hear your positive comments about our driver and I will make sure this feedback is passed on to him.
In relation to the collection and delivery charge, I apologise for the confusion on this occasion. The service advisor you spoke with was covering temporarily and was not initially aware that your particular service plan includes collection and delivery. As soon as this was brought to her attention the charge was removed, but I am sorry that this was raised in the first place.
Regarding vehicle cleaning, we recently made the decision to discontinue complimentary washes following service as part of wider measures to reduce water usage, chemical consumption and congestion on site. We do recognise that this is a change for customers who were used to this previously, and we understand that it may not be a welcome one for everyone. Your feedback on this point is certainly noted.
I do appreciate you taking the time to share your comments, and I hope we will have the opportunity to provide you with a smoother experience on your next visit.
I had my SAT nav updated
I had my SAT nav updated, all went well, it took the time they stated.
March 5, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Judith, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very good dealership
Perry was very helpful & extremely knowledgeable about new and used cars. After buying our third Honda, over the last 6 years we strongly recommend Brayleys of St Albans Honda.
March 5, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent all round!
March 4, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Mrs Edmonds, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
My car was booked in for a service
My car was booked in for a service, easy to arrange a date. The service details are all electronic these days.
The service team were friendly.
My car was not cleaned after the service which was disappointing and has not happen previously.
March 2, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Mr Millar, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.
Efficient,friendly service from…
Efficient,friendly service from everyone dealt with.
March 3, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Satisfying every year ⭐️⭐️⭐️⭐️⭐️
As always efficient, friendly and seamless services from booking to collection and delivery every year ⭐️⭐️⭐️⭐️⭐️
February 24, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Freddie, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Great service
February 23, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Manoj, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Joshua and the team were absolutely…
Joshua and the team were absolutely brilliant and a pleasure to deal with
February 23, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Carol, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Dropped my car in for a service and…
Dropped my car in for a service and mot. Manoj on the service desk was super helpful and very polite. Nothing was too much trouble. The car was ready early and he phoned as he said he would. There was no being kept waiting. Really felt that i had a personal service.
February 23, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Matt, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Car service
Very pleasant experience, a courteous and professional service manager greeted us and explained in detail when our car would be ready for collection, we were told between 17.00/18.00, In fact it was ready by midday, I would highly recommend Brayleys cars for all your Honda requirements.
February 20, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Keith, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Unsatisfactory experience
On the health check we were told we needed 3 new wiper blades and rear discs and pads to a cost of £439. This was prior to an MOT. We questioned this work and asked for the MOT to be carried out without any work being done. The vehicle passed the MOT with no advisories whatsoever. This has left us with no confidence in a company we have used for approx 15 years.
February 18, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda St Albans
Hi Barry, Thank you for your feedback. I’d like to clarify a couple of important points regarding the items you mentioned. In relation to the front wiper blades, these would only be failed or advised on an MOT if they are split, damaged, or not effectively clearing the windscreen to provide an adequate view of the road. If the blades are functioning correctly and clearing the screen properly, they would not receive an advisory. It appears the service technician may not have clearly explained the difference between an MOT requirement and a maintenance recommendation, and I apologise for any confusion this caused. Regarding the brakes, there are typically two circumstances in which they would receive an MOT advisory. If the brake pads are close to the legal minimum thickness of 1.5mm. If the tester is able to clearly see the pads or discs through the wheels and determine they are nearing the wear limit. If neither of these conditions apply, and the braking performance meets the required standard, then no advisory would be issued, which explains why your vehicle passed the MOT without advisories. The health check carried out prior to the MOT is a preventative maintenance inspection rather than a legal roadworthiness test. Recommendations made at that stage are often based on wear levels that may not yet meet advisory or failure criteria but could require attention in the near future. However, this distinction should have been communicated more clearly to you at the time, particularly when discussing work totalling £439. We completely understand how this situation would affect your confidence, especially after 15 years of loyalty, and we sincerely apologise for the frustration caused. Your feedback is extremely important, and we will be reviewing how our team explains health check findings versus MOT requirements to ensure clearer communication in future.
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