As always, I was made to feel most welcomed by Jordon and his team of smiling and cheery staff who spoke warmly and politely. They had everything ready for my visit and kept me informed about the pr... See more
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Just had my car serviced by Brayleys Kia Dunstable warm welcome from Jordan and Steven on the service desk very friendly staff kept up to date with the progress by them sent video health check will de... See more
I made a visit to Brayleys to have my Motability car serviced. I had a waiting appointment and when I arrived I was offered a choice of hot and cold drinks and was seated in a very comfortable chair.... See more
Company replied
The counter staff were very helpful, The service was completed on time and the vehicle cleaned. However, the service book was not filled in incorrectly so I can only hope the correct service was carr... See more
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Houghton Road, LU5 5BF, Dunstable, Bedfordshire, United Kingdom
- 01582477500
4.8
Excellent
548 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good availability of service…
Good availability of service appointments and Quick service. Staff was helpful and provided excellent guidance and reassurance on the phone before booking the service
April 23, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Pat, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Excellent service
Excellent service, had a little wait to begin with but apparently that was the new system, but vehicle was serviced and washed in under 2 hours from drop off too pick up.
May 5, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Reef, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
a good experience
This was a good experience. The service staff were polite and positive a pleasure to deal with.
April 21, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Jan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
The customer service was amazing
The customer service was amazing. Fiona and her team kept me updated throughout.
May 1, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Amazing experience very easy going and…
Amazing experience very easy going and straight forward no messing about! 5* from me
May 3, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Ryan, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great dealership
Great showroom plenty stock Peter was super helpful not rushed gave you all the time you needed very knowledgeable Have dealt with this site for many years (excellent service)
April 19, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Joseph, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Great Purchase Process.
We bought a brand new Kia Sportage for our daughter from this garage. Peter Deans was outstanding in every way, from ordering the car to purchasing it. Nothing was too much trouble for him. The hand over was not rushed, he explained all the car’s features in a clear way. Such a different experience from one of the other Kia dealerships locally. We felt safe and comfortable in dealing with him. A fantastic experience.
April 30, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Janaine, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Angie, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Car service
Easy to book appointment, staff very efficient, communications good, satisfied with the work done. Overall very good service.
April 28, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Alan, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Amazing staff
We dealt with Herman to get our motorbility car and he made it such a smooth easy process. We cannot thank him enough! Such amazing staff at Kia🤍
April 28, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Becca, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Excellent Service With Professionalism
I recently had an outstanding experience at Brayley Kia Dunstable, particularly thanks to Mr. Herman D’Souza. From the moment I walked in, I was greeted with a warm welcome that set the tone for the rest of my visit.
Mr. D’Souza demonstrated exceptional professionalism and knowledge about the vehicles. He took the time to understand my needs and preferences, guiding me through the available options without any pressure. His communication was clear and concise, making the entire process smooth and enjoyable.
What impressed me most was his willingness to answer all my questions, no matter how small, and his prompt follow-up after my visit. It’s rare to find someone who genuinely cares about ensuring the customer is satisfied.
Overall, I highly recommend Brayley Kia Dunstable and commend Mr. Herman D’Souza for his excellent service. I left feeling valued as a customer and confident in my decision. Thank you for a fantastic experience!
Gabriel Fernandes
April 28, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Mr Fernandes, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Very helpful in getting vehicle booked…
Very helpful in getting vehicle booked in for the date I was looking for and provided advice on reducing the cost
April 20, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Colin, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Customer service was excellent
Customer service was excellent. Service department also excellent. I could not fault the dealership. Staff very pleasant and helpful.
April 27, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Mr Beale, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Brian, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Use Brayleys every year for my service…
Use Brayleys every year for my service and MOT. Love the service they offer. Prices are very competitive and never feel as though I have been ripped off.
April 22, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Christine, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Very Good Dealership
I've been using this KIA dealership since circa 2011.
I have never been disappointed or let down by the staff.
Excellent service in both sales & service.
April 21, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Good service from service dept.
It was easy to book my car in for a service at a convenient time. I was kept informed through the day and given all the information that I needed to make decisions on further work.
Collection of my car was simple and also I was pleased that the car had been washed.
Although I had a checklist with the invoice, it would have been useful for someone to go through it with me as there are some bits that I didnt understand.
April 20, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Linda, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Great support and customer service experience
Having had a number of dealings with local Kia garages, Brayley have been, by far, the best to deal with.
Resent experiences with some other garages has been poor, however from the moment we started using Brayley in Dunstable service department, they have been supportive, responsive and flexible.
Great customer service and the best experience in this area.
April 16, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Beth, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
I had an excellent experience buying my…
I had an excellent experience buying my car from the first test drive to picking up the new vehicle and that was all down to Peter Deans.
Thank you Peter for a smooth transition.
April 19, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Tina, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Sharon, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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