BRB Heating Ltd Reviews 

295
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent and professional service, noting efficient work, clear communication, and tidiness. Many appreciate the prompt arrival of engineers and the thoroughness of their work, contributing to an easy and worry-free experience. Reviewers frequently commend the staff and engineers for being professional, friendly, and helpful. People also highlight their respectful and courteous demeanor, as staff are often happy to answer questions and ensure satisfaction. This leads to a highly recommended service, with many expressing overall satisfaction and a desire to use the company again.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the professionalism,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, a new boiler fitted, a couple of new radiators and new thermostats, all the guys were brilliant. They were very respectful and cleaned up what little mess they made. They put protec... See more

Company replied

Rated 5 out of 5 stars

Gas Boiler stopped working, customer service were great. Engineer arrived that day, required a new part for boiler, fitted next day. No hanging about we were kept up to date about time of arrival. Ver... See more

Rated 5 out of 5 stars

Were kept informed about everything from arrival time to any work that needed done.Engineer was young man ,Jack,who was very professional and courteous even taking his shoes off at the door.Explained... See more

Rated 5 out of 5 stars

As long as everything is emptied out of cupboards the workers are fine to move them about ,we went out and left them to it and they phoned us when to come home ,carpets and Lino were put back for the... See more


Company details

  1. Energy Equipment and Solutions
  2. Electrical Installation Service
  3. Heating Equipment Supplier
  4. Plumber

Information provided by various external sources

BRB Heating Ltd are expert in all types of Boiler and Central Heating solutions. Competitive Finance is available on ALL of our products and services.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

295 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(295)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

To a man we had approx 7 men on the…

To a man we had approx 7 men on the job. All were super efficient and if I ever bumped into any of them again I would treat as a friend. Which is not what I say about most tradesmen. BRB should be pleased with them all. Nothing was a bother and they all went above and beyond which was extra special. Couldnt be more pleased. 3 weeks without hot water and heating the BRB Bhoys and Boy resolved all my problems. This is my best ever and most honest Trip Advisor review ever. Thanks again BRB. Keep up the great work

August 6, 2025
Unprompted review
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Reply from BRB Heating Ltd

Thanks that great feedback Ian this has been passed back to the team

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Rated 5 out of 5 stars

First class service.

Have used this company since 2017 and have always been satisfied, not only with the office staff who are always pleasant and helpful, but also the various engineers who have restored my heating after a few ‘blips’ caused by severe weather. Annual services on my boiler are carried out efficiently and all the engineers doing these actions are also pleasant and mannerly.

August 4, 2025
Unprompted review
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Reply from BRB Heating Ltd

Thanks that great feedback

Rated 5 out of 5 stars

Been dealing with them for 6 years…

Been dealing with them for 6 years after they installed a boiler they are always on time and had a problem with boiler William Martin and his apprentice the dog whisperer came out but referred fault to Worcester as boiler under warranty who came out next day great sery

June 24, 2025
Unprompted review
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Reply from BRB Heating Ltd

Thanks that great feedback

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Rated 5 out of 5 stars

Professional Service

Have been a customer of BRB for over 7 years. They put in a completely new central heating system and have serviced it every year. Their engineers are always prompt, professional and I know I can rely on them.
Would highly recommend them.

June 10, 2025
Unprompted review
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Reply from BRB Heating Ltd

Thanks that great feedback

Rated 5 out of 5 stars

Heating Installation BRB were a fantastic company who…

BRB were a fantastic company who installed a full heating system in my mum’s home. They kept us well informed of every step of the job. Heating system appears to be excellent, no issues noted at this time All of the work personnel that visited mums house from start to finish were helpful and pleasant to deal with. I would definitely recommend BRB to others.

June 2, 2025
Unprompted review
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Reply from BRB Heating Ltd

Thanks that great feedback

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Rated 5 out of 5 stars

Great company

Been with BRB for years cant fault them.
They arrange a date and time that's suits you.
Send you reminders when your due a boiler service,on the day of arrival they send you a message time of arrival
Receptionists on phone are so lovely.
Engineers even ask if you want them to remove their shoes.
All in all a great company
Keep up the good work

May 21, 2025
Unprompted review
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Reply from BRB Heating Ltd

Thank you for the great feedback and lovely words for the team

Rated 5 out of 5 stars

Great service as usual

Engineer was professional, prompt and answered my general questions regarding servicing of gas central heating systems

I have used BRB for a few years now and would highly recommend them.

May 12, 2025
Unprompted review
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Reply from BRB Heating Ltd

Thanks for the great feedback Stephen

Rated 5 out of 5 stars

Top Marks for service

Efficient professional service, Engineer very informative and polite, more than happy

May 9, 2025
Unprompted review
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Reply from BRB Heating Ltd

Thanks for the great feedback Tony

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Rated 5 out of 5 stars

No hassle service visit

I phoned late last week to organise service visit which was arranged for the following Tuesday which suited us. I was also impressed with the efficiency of the engineer, he took his shoes off as he came into the house and once I showed him where the boiler and meter was he completed the job without needing our help with anything, no hassle.

May 6, 2025
Unprompted review
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Reply from BRB Heating Ltd

Thanks for the great feedback Daniel

Rated 5 out of 5 stars

Excellent work

I could not fault anything when the guys supplied a full gas central system. They arrived on time, did an excellent job in good time and left my house with no rubbish for me to dispose of. They were patient with any questions I had due to poor eyesight.

April 30, 2025
Unprompted review
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Reply from BRB Heating Ltd

Thanks for the great feedback Ms Lafferty

Rated 5 out of 5 stars

Had a young man attend my council house…

Had a young man attend my council house safety check he was on time got down to work after getting to know my dog, He was professional explained everything even some of my stupid questions. Tidied up as he went and replaced everything he had taken off for the check I sat in my living room, and he asked I turn computers down/off, which I did. This young man is a credit to his trade, very polite and when he needed to tell me something always knocked before entering the room.

April 23, 2025
Unprompted review
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Reply from BRB Heating Ltd

Thanks for the great feedback Ritchie

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Rated 5 out of 5 stars

I was very pleased with the whole…

I was very pleased with the whole installation. The team arrived on time and did an impeccable and tidy job of installing the boiler, flushing the system, and fitting new radiator valves. I would highly recommend this company

April 15, 2025
Unprompted review
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Reply from BRB Heating Ltd

Thanks for the great feedback John

Rated 5 out of 5 stars

Very Professional and Efficient

As a council tenant I was informed by my landlord that my house was selected for another "Electrical Installation Safety Check" as it's refered to, I've had one previously done by the same company BRB Heating Ltd a couple of years ago so I knew what to expect.
The electrician operatives that run the check on both occasions have been very polite and professional, efficient at carrying out the procedure and always keep me well informed about the work they're carrying out

April 11, 2025
Unprompted review
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Reply from BRB Heating Ltd

Thanks for the great feedback Sharrel

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