Brennan Reviews 

1,073
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 619 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery services and the solid build quality of the audio equipment purchased. Many consumers find the initial setup process remarkably straightforward and truly appreciate how easy it is to quickly transfer and manage their music collections. However, some reviewers were not happy with the online database features, pointing out that several albums appeared as unknown and demanded extra manual work. A few other people also felt that dealing with corrupted system cards, unexpected software glitches, or delivery delays from external couriers caused unnecessary frustration.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing it as a fantastic all-in-one solution for... See more

User experience

Users describe ambiguous interactions with user experience, as opinions are heavily divided on its usability.... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and secure packaging.... See more

Quality

Customers had positive experiences with quality, highlighting it as an amazing machine with great build and... See more

Order

People report positive experiences with order processes, highlighting fast delivery and smooth transactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with this product it absolutely does what it says on the tin, I have a vast amount of cds and it’s great being able to gradually add them to one hard drive. ( I’ve still a long way to go... See more

Company replied

Rated 5 out of 5 stars

The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines... See more

Company replied

Rated 5 out of 5 stars

Having had my JB7 for many years I decided to treat myself to an upgrade, and what an upgrade. The Brennan app makes everything so much easier and the display on the B3+ gives such great detail with a... See more

Company replied

Rated 5 out of 5 stars

The concept is perfect - a dedicated CD storage and playback facility in a unit the size of a box of Corn Flakes - brilliant. And so far - after one week - everything seems to do exactly as in says on... See more

Company replied


Company details

  1. Electronics & Technology

Information provided by various external sources

Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,073)

598 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The SD card arrived the next day and…

The SD card arrived the next day and got my Brennan B2 working again also the advice I received from Paul was brilliant Thanks

August 27, 2026
Brennan logo

Reply from Brennan

Hi John
Thank you for your 5 star review for your SD card and glad your B2 is up and running again.
Jenny

Rated 5 out of 5 stars

Great products

August 11, 2026
Brennan logo

Reply from Brennan

Hi Charlie
Thank you for your 5 star review for your New 2026 Brennan B2 to add to your collection. Thank you for all your orders.
Jenny

Rated 1 out of 5 stars

The database used is poor

The database used for the album track information is community supported, tried dozens of CDs and only one came up with the information. Considering a number of my CDs contain CD text, Brennan support didn’t know about this which has been around for 30 years and used in CD & Mini Disc players and still used on 2026 releases I have! The unit was returned as not fit purpose.

August 27, 2026
Brennan logo

Reply from Brennan

Hello Andrew
Not sure why you found the album database didn't work - Musicbrainz had some problems a while back but our latest software fixes that using a mirror database and a proxy - a sort of belt and braces so owners get 98%+ CD recognition. Yes you are right CD text has been around for years but because Sony (I think) charged for it - it wasn't adopted by the publishers (shame). However the bigger issue is that CD mechanisms do not expose this data. Or I would certainly have used it.
I have asked the repair centre to take a look at your returned B3
Martin

Rated 4 out of 5 stars

I love the concept and most executions…

I love the concept and most executions of this machine but I think the cd player could be better as it doesn’t like any cd that’s not in pristine condition.

August 26, 2026
Brennan logo

Reply from Brennan

Hi Mark
Thank you for the 4 star review.
Jenny

Rated 1 out of 5 stars

I didn't receive the ordered device.

I didn't receive the ordered device.

August 24, 2026
Brennan logo

Reply from Brennan

Hello Bert
I do not know why your delivery is being held by German Customs/DHL. Your B3+ has been in Germany since Tuesday 25th August. Please can you make contact with DHL in Germany using the AirWayBill tracking number we sent you. Let me know how you get on at the email address thebrennanb2@gmail.com.
Jenny
Update
Good morning Bert
I just checked this morning and DHL show that the B3+ is out for delivery - I don't know if you made contact with them to get it released from customs but hopefully you will get it today. Email me at thebrennanb2@gmail.com if needed.
Martin

Rated 3 out of 5 stars

Frustrating…

Slow cd reading ( between 1.5 to 15.5), poor stability (use of face buttons produces random operations), use of ASUS computer produces screens with missing “button” nomenclature ( symbols for fwd/play/stop greyed out or missing)
Good communication with Sonos

August 14, 2026
Brennan logo

Reply from Brennan

Hello Stephen
Martin Brennan here - the CD will slow down a lot if it is poor quality - that can mean scratches and dirt but it can also mean the aluminium layer has oxidises so the contrast is not as good. You can clean difficult CDs - Fairy liquid, warm water and dab dry.
I'm not clear what you mean by the ASUS computer / button thing - its not something I've heard of before. Could you email me at thebrennanb2@gmail.com with more detail - and ideally a screen shot. I assume you mean the web UI and then its more to do with the browser you are using so let me know. Having said that there are only a handful of browsers and tens of thousands of brennans out there and I've not heard of this before.
Martin
Tell me more about what you meant by face buttons - so I can try and replicate - thanks

Rated 5 out of 5 stars

Good deal


Well priced, easy to use, worked well, securely packed and delivered as promised

August 26, 2026
Brennan logo

Reply from Brennan

Hello Mervyn
Thank you for your 5 star review for your JB7 database.
Jenny

Rated 5 out of 5 stars

Great service this is my 3rd controller…

Great service this is my 3rd controller they don’t last forever even with battery changes I have one of the old B2 machines just needed one repair service since purchase in 2015 I think 🤔 👍

August 24, 2026
Brennan logo

Reply from Brennan

Hi Desmond
Thank you for your 5 star review for your B2 remote control glad you are happy.
Jenny

Rated 5 out of 5 stars

Good communication on order

Item was out of stock when I placed my order but there was a clear date on the site on when delivery of new stack was due. Also an approximate delivery date to me once new stock was in. Item delivered within that timescale

August 10, 2026
Brennan logo

Reply from Brennan

Hello Steve
Thank you for your 5 star review and sticking with us whilst we waited for the new B3+ stock to arrive.
Jenny

Rated 5 out of 5 stars

The concept is perfect

The concept is perfect - a dedicated CD storage and playback facility in a unit the size of a box of Corn Flakes - brilliant. And so far - after one week - everything seems to do exactly as in says on the back of the box - thanks, Mr Brennan.

August 24, 2026
Brennan logo

Reply from Brennan

Hello John
Thank you for your 5 star review.
Jenny

Rated 2 out of 5 stars

Bit disappointed.

Deliver was great, packaged well.
Sound quality through amplifier and speakers excellent. Sonos compatibility good but difficult to set up groups of speakers.
Navigation through unit menu's very poor. App. Is not any better. Unit is not user friendly. I have over 1000 CDs. Started to rip them but gave up after 40 cds. 60% of album information can't be found. Spent hours trying to manually input information. This was useless as some didn't save others disappeared. Couldn't edit info when ripping even albums already ripped.
I have downloaded my collection from my Network hard drive. Disappointed that i had to do this, as they are all MP3 files. This was one of the selling points of the Brennan. No loss in quality if you rip in Flack.
So far mainly played cds direct. As a jukebox it is very poor.
I have been looking at buying one for a few years. Bit disappointed and find my Sonos system better to use.
I feel it is now just an expensive CD player.

August 24, 2026
Brennan logo

Reply from Brennan

Hello George
You will see from the reviews on Trustpilot that your experience is not normal.
We normally expect over 95% of CDs to be recognised - but the other symptoms you have described (like edits not being saved) suggest there may be a malfunction.
Paul will make contact to see if he can help and if it looks like a hardware problem we will send a replacement. In any event you can always decide to return and get your money back.
The return instructions are here https://brennan.co.uk/pages/returns
Martin

Rated 5 out of 5 stars

This review is about 2.5 years late

This review is about 2.5 years late. I meant to write it in the months after buying my B3 but I guess life got in the way. And, having said that, I can now write with 2.5 years of Brennan B3 experience.

What a machine! I've been collecting music for about 63 years. I've had vinyl right up until the first time I heard CD (early 80s) and have collected CDs since then.

Using the Brennan means that I can listen to ANY of my music (even stuff that was ripped from tape) from the comfort of any room and by use of a simple app. Any album or track can be found in seconds. It's heaven. And playlists can be constructed. Another joy.

The machine rips to FLAC (or MP3 if you're less fussy) and can store thousands of CDs.

The onboard tools are sufficient to keep one's library organised and safe. It allows backup to a USB drive and can perform a scan disc if ever the catalogue goes awry.

I had one problem with mine when a CD exploded in the drive (there must have been a flaw in the CD - it was one of those cheap demo things). The drive was replaced the B3 and back with within a week.

I've used mine both wirelessly and over ethernet. Both have worked perfectly (I'm an old fart and like the security of cable).

When I bought my B3, I was a little nervous as it cost a fair chunk of money but all I can say now is that it was (and is) worth every penny. On the very few occasions that I've failed to understand an aspect, I've been able to access the fantastic forum, which is full of incredibly knowledgeable and helpful users. I don't think I've ever had to wait for more than half an hour for a reply.

Buy one. You deverve it.

August 27, 2026
Unprompted review
Brennan logo

Reply from Brennan

Hello Chris
What a great 5 star review. Thank you for taking the time to come back to us and we are delighted you are such a happy customer.
Jenny

Rated 4 out of 5 stars

Overall a good experience

Overall a good experience, user guides could be enhanced for first time users, even if by direction to web based guidance, answers are there but need to be discovered

August 11, 2026
Brennan logo

Reply from Brennan

Hi Robert
Thank you for your 4 star review. Hope you enjoy using your Brennan B3+
Jenny

Rated 5 out of 5 stars

Lovely machine few issues.

Having taken the plunge and bought the Brennan 3+ and upon receiving it, which took a little longer than expected. I got down to the task of ripping my collection, 200 or so albums in,i was looking through the radio stations to tfy adding a few to the list. This went horribly wrong and i ended up with a flashing screen and nothing else. On researching this issue it was a corrupted boot up card. I contacted Brennan and received a reply a few days later. This confirmed the issue and they offered to send me another sd card, to replace the corrupted one. This took all of 15 minutes to complete and all is well now and ripping through my collection again.

August 10, 2026
Brennan logo

Reply from Brennan

Hello Rob
Thank you for your 5 star review. Glad we could sort you out quickly and that you were unperturbed by your experience.
Jenny

Rated 5 out of 5 stars

Fast delivery

Fast delivery - easy to set up

August 20, 2026
Brennan logo

Reply from Brennan

Hi Callum
Thank you for your 5 star review for your Brennan BSP50 speakers.
Jenny

Rated 1 out of 5 stars

Every CD album I put in and rip comes…

Every CD album I put in and rip comes up as unknown, extremely and useless poor database, albums are from Philips, CBS/Sony, Columbia, RCA etc. a waste of £800 if I have to enter every one of my 3000 or so CDs by album and track and have no artwork! 😡what is actually on the database?? even Mariah Carey Daydream and other big artist CD come up as unknown!

August 28, 2026
Unprompted review
Brennan logo

Reply from Brennan

Hello Andrew
I see that you emailed us yesterday afternoon. I am sure we can sort you out. Paul will make contact with you in due course.
Generally I would expect about 95% recognition rate - I just checked the database is working this morning. Can you make sure you have the latest software and have looked at the troubleshooting page. https://brennan.co.uk/pages/b3-troubleshooting.
When I looked at the images in your email I see the wifi symbol without an ip address and there is no time display - that generally means your B3 is not attached to Wifi when you took that photo so you should probably do the Wifi setup again.
Martin

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look