The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines... See more
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Review summary
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I waited about four weeks for delivery after I had placed my order albeit it was well worth the wait. I am extremely pleased with everything it does and I have been playing discs that I have not heard... See more
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I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working. Brennan support gave me clear instructions of what to do. I'm not naturally good... See more
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The Brennan B3 I purchased is perfect, it is the cd storage device I have been praying for. Excellent for storage of all of your CD collection, an easy set up process, straight forward app usage a... See more
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Company details
Information provided by various external sources
Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008
Contact info
United Kingdom
- www.brennan.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Easy access to the internet shop and…
Easy access to the internet shop and fast response to required item! Delivery service is very good! Arrived on time and made the machine working again!
July 28, 2026
Reply from Brennan
Hi Nicolo
Thank you for the 5 star review and glad your B3 is happy again.
Jenny
A long time owner of a Brennan
A long time owner of a Brennan. At one point I had 2, I think they're so convenient and easy to use. All I can say is that if it ever broke down, I'd be in the market immediately for a new one. I love it. I needed a replacement remote control recently which arrived within 3 days of ordering it.
July 28, 2026
Reply from Brennan
Hello Allan
Thank you for your comments on your Brennan B2 and the 5 star review. Sounds like you may have had a Brennan JB7 too.
Jenny
Reply from Brennan
Hello Brian
Thank you for your 5 star review and comments.
Jenny
Incredibly quick turnaround from…
Incredibly quick turnaround from purchase to delivery!
April 9, 2026
Reply from Brennan
Hello Chris
Thank you for your 5 star review for your Brennan B3+.
Jenny
Fixing my Brennan
I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working.
Brennan support gave me clear instructions of what to do. I'm not naturally good at fixing things.
I ordered the necessary micro SD card. I was very sceptical as when it arrived I thought it was the wrong size.
In the end it all went well. Brennan Support's advice was spot on.
I fitted the new card & sorted out a software update. I cannot fault Brennan Support's instructions/guidance.
July 27, 2026
Reply from Brennan
Hello John
Delighted we have sorted out your Brennan B2 with your help! It can feel daunting being asked to do something yourself but as you found out if you are methodical these things turn out to be quite straight forward. And we are here to help.
Jenny
Good communication, excellent service
Good communication. Fast response to question and clear answer given m
Replacement SD card shipped quickly and well packaged. Arrived safely and Brennan is now working once again.
July 22, 2026
Reply from Brennan
Hi Sue
Great that your Brennan B2 is up and running again. Thanks for the 5 star review.
Jenny
Reply from Brennan
Hello Jack
Thank you for your praise for your Brennan JB7, your order for a new remote control and the 5 star review.
Jenny
Reply from Brennan
Hello Iain
Thank you for your purchase of the new Brennan B2 2026 and the 5 star review.
Jenny
No delivery to Australian customers for…
No delivery to Australian customers for wi fi dongle. Had to order using a friend's address in UK, who forwarded goods on to me. Staff not reading information in emails properly. I wished to order a Wi fi dongle direct from Brennan as I had problems receiving the correct dongle via Amazon yet still referred me to Amazon.
July 20, 2026
Reply from Brennan
Hello Leon
I'm glad you got your UK friend to help.
I read your emails and I think Amanda sent you links to known good Wifi dongles available from Amazon because we had not previously sent that information and there was nothing in your email to say that you were aware of the recommended devices or what exactly you had tried.
I will however look into making the dongle available worldwide from our UK site.
Martin
Update - I have just added Australia to the countries that can order Wifi dongles - Martin
Brilliant customer service.
After an initial failure to send out the product. It was rectified immediately.
Customer service was brilliant, second to none. Can't praise them enough
July 20, 2026
Reply from Brennan
Hello Barry
Thank you for your feedback and 5 star review. I see you emailed Amanda a 10/10 but I will also send her a copy of this review.
Jenny
Easy repair process.
My B3 developed a fault. It was within the warranty period. I sent it back, the postage was refunded, and the unit was returned in full working order within 10 days. Really easy to deal with the company, no quibbles or hassles. Impressive customer care!
July 10, 2026
Unprompted review
Reply from Brennan
Hello Ben
Thank you for your 5 star review on our warranty service for your B3. It is always nice to hear our support services are working.
Jenny
Recently ordered a pair of Brennan…
Recently ordered a pair of Brennan speakers to go with the B3+. Despite numerous attempts to connect they do not work. No one to speak with. For some reason the forum will not let me join saying that my ip address is blocked. Very unsatisfactory
July 20, 2026
Reply from Brennan
Hello Chris
Sorry to hear you are having trouble with the speakers.
I checked and cannot see any email from you - you can reach us at thebrennanb2@gmail.com
I will ask Paul to make contact to see what the matter is.
There is a blog post that explains in detail how to wire up the speakers
https://brennan.co.uk/blogs/how-to-guides/how-to-connect-loudspeakers-to-b3
I see that you bought the B3+ in December - its not clear from what you have written whether the B3+ has worked OK with other wired speakers - Paul will go through that with you but you could email and let us have a bit more background to speed things up.
Martin
Not sure why your ip was blocked - the forum is an independent service and we have 6,300+ members - might be worth trying again but lets get things sorted by email
PS you should make sure that you have enabled the wired speakers - I think its select output in the main menu. It should be Wired or DAC+Wired.
Speedy and part worked
July 5, 2026
Reply from Brennan
Hi Alan
Thank you for the 5 star review for the SD card for your Brennan B3.
Jenny
We got there in the end...
The B7 we bought some years ago was spectacular- till it died and wasn't repairable. The B3 we replaced it with recently was also spectacular- but despite days of trial it could not be made to work. Eventually, after lengthy correspondence , we were offered a replacement - and at last Brennan lives up to it's name . Its fantastic.....
July 5, 2026
Reply from Brennan
Hello Stewart
Thank you for your 4 star review. Martin says thanks again for the photos of Brora up there in Sutherland, a beautiful place in our Country.
Jenny
Service and support is excellent along…
Service and support is excellent along with the quality of the Brennan 2.
July 3, 2026
Reply from Brennan
Hello Gerald
Thank you for the comments and your 5 star review on your Brennan B2 New 2026. We do read every one so thanks for taking the time to give feedback.
Jenny
Prompt and accurate delivery at a good…
Prompt and accurate delivery at a good price too.
July 16, 2026
Reply from Brennan
Hello Dave
Thank you for your 5 star review for a replacement remote control for your JB7. It will be 12 years in August since we sold the last JB7 - and it is nice to see so many are still in use and loved.
Jenny
I wanted a replacement remote control…
I wanted a replacement remote control for a JB7. The ordering process was straightforward and the item arrived within days. Worked perfectly.
July 10, 2026
Reply from Brennan
Hello Annette
Thank you for the 5 star review and thank you for buying our products, looks like you have a Helix as well as a JB7.
Jenny
Reply from Brennan
Hello Barney
Thanks for the 5 stars.
Jenny
Just the ticket
They - speakers- were well packed, arrived when promised, look cool and work wonderfully.
July 13, 2026
Reply from Brennan
Hello Danilo
Thank you for your 5 star review for the Brennan BSP 50 speakers and as you say, they work well with your Brennan B3.
Jenny
Reply from Brennan
Hi Tony
Thank you for your 5 star review for your new 2026 Brennan B2.
Jenny
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