Brentham Furniture Reviews 

553
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable staff and the smooth, straightforward online ordering process that makes purchasing simple. The delivery service is consistently prompt, ensuring that beautiful items arrive safely, securely packaged, and ready to enjoy. However, some people mentioned that arranging shipments during the busy holiday season can sometimes feel a bit hectic. Despite this minor hurdle, shoppers deeply appreciate the highly competitive pricing and the exceptional craftsmanship of the furniture. Many consumers state they would gladly return to purchase more items in the future without any hesitation.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting quick arrival times, excellent communication,... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpful, friendly demeanor and... See more

Service

Clients share satisfaction on service, frequently highlighting a fantastic experience from start to finish... See more

Order

People report positive experiences with order processes that are simple and straightforward, allowing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The interaction with Brentham was smooth from start to finish. We knew what we wanted and were able to easily configure and order the chairs online. They immediately let me know what the estimated dat... See more

Company replied

Rated 5 out of 5 stars

Thrilled to find such a lovely company online. Andy was more than helpful. The table we ordered came within a week. (Our local suppliers quoted delivery after Xmas 🙇‍♀️) We live in the north ea... See more

Company replied

Rated 5 out of 5 stars

My second purchase of Ercol from Andy and his team. Once again the service was excellent throughout the process. Price was competitive. Andy and Jimmy were kind enough to unpack the table and take awa... See more

Company replied

Rated 5 out of 5 stars

A lovely shop in Ealing with knowledgable and helpful staff. We have bought a Spink and Edgar 3 seater sofa . Andy coped very well with my indecisiveness and even recommended a shop in Windsor where w... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Furniture Accessories
  5. Sofa Store

Written by the company

Brentham Furniture is a family-run furniture store based in Ealing, West London, with over 60 years of experience helping customers create beautiful and comfortable homes. We believe in combining quality furniture with personal, friendly service — something that has earned us a 5-star reputation with our customers. We carefully select collections from some of the UK’s most trusted names in furniture. For contemporary living and dining, our Gallery Direct ranges offer stylish tables, chairs, storage, mirrors and accessories. For handcrafted British upholstery, we are proud stockists of Tetrad, including the popular Warwick, Constable, Harris Tweed and Jacaranda collections. We also offer timeless designs from Ercol, famous for elegant wood and upholstery pieces, and the world-renowned comfort of Stressless recliners and sofas. For modern dining with an Italian touch, Connubia by Calligaris brings sustainable style and creativity. Alongside these, we also feature classic brands such as Parker Knoll, Old Charm, Bradley Furniture, Sherborne, Spink & Edgar, Celebrity, Bentley Designs, and more. Customers choose Brentham Furniture for our clear communication, expert advice, and reliable in-house delivery service. We’re pleased to offer free delivery across much of the UK and interest-free credit options, making it easier to find the right furniture for every home. Whether you visit our London showroom on Pitshanger Lane or shop with us online, we aim to make the process simple, enjoyable, and stress-free — helping you discover furniture that combines craftsmanship, comfort, and style.


Contact info

5.0

Excellent

TrustScore 5 out of 5

553 reviews

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5.0

All reviews

(553)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

If Carlsberg Provided Furninture

I have had the recent pleasure in working with Andy at Brentham Furniture. The entire process was absolutely faultless. An excellent range of quality products, very reasonable prices (I compared them) and the best communications I have experience in years.
It is so refreshing to work with people who are simply very good at what they do.
I could not recommend more highly 10/10

January 22, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Neil,

Thank you so much for such a brilliant review — that really did make us smile.

We’re delighted to hear how positive your experience was, from the range and pricing through to the communication. Andy will be especially pleased to read your kind words — he takes great pride in making sure everything runs smoothly, so it means a lot to have that recognised.

It’s genuinely refreshing for us as well to work with customers who appreciate the care that goes into what we do, so thank you for taking the time to share your experience and for the very high recommendation.

We’d be delighted to help you again in the future.

Kind regards,
Emma
Brentham Furniture

Rated 5 out of 5 stars

I bought a large wall clock which was…

I bought a large wall clock which was In short supply and Andy sourced it but on delivery it had a fault.l immediately telephoned the company and once again Andy dealt with the problem.From start to finish he went above and beyond to give terrific customer service 🤩

January 9, 2026
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Reply from Brentham Furniture

Hi Doreen,

Thank you so much for your lovely review. We’re really pleased Andy was able to source the Thomas Kent Oyster Large Grand Clock in Glacier for you and then get everything sorted quickly when an issue arose.

While it’s always disappointing when something isn’t quite right on delivery, it’s great to hear that Andy was able to put things right and look after you from start to finish. I’ll be sure to pass on your kind words to him — he’ll be delighted.

Thank you again for taking the time to share your experience. We really do appreciate it.

Kind regards,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Vancouver Extendable Dining Table

I’m in Northern Ireland and despite having to pay for a courier, I still managed to get a piece of furniture (a dining table) for much less than I would have paid here for the same item.
It’s an excellent piece and we love it. Delivered before Christmas as promised. I would definitely recommend and reuse this company.

December 16, 2025
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Reply from Brentham Furniture

Hi Paul,

Thank you very much for taking the time to leave such a kind review. We’re delighted to hear you’re pleased with your Gallery Direct Vancouver extendable dining table and that it arrived before Christmas as promised.

We’re especially pleased we could help make it worthwhile for you ordering from Northern Ireland, even with the courier involved, and that you feel the table offered excellent value for money. It’s lovely to hear how much you’re enjoying it.

Thank you again for your recommendation — we’d be very happy to help you again in the future.

Kind regards,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Excellent customer service and lovely…

Excellent customer service and lovely furniture

January 16, 2026
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Reply from Brentham Furniture

Hi Laura,

Thank you very much for your lovely review. We’re so pleased to hear you were happy with the service and that you’re enjoying your Gallery Boho Boutique open wardrobe.

Your kind words really do mean a lot to us as a family-run business, so thank you for taking the time to share your experience.

Kind regards,
Emma
Brentham Furniture

Rated 5 out of 5 stars

5 star service *****

We have been using the excellent Brentham Furniture Shop for nearly 40 years and they have always provided a superb service.A service that is not only customer friendly but gives good value for money on quality products.In addition to free local delivery, the Brentham team are always willing to assist with product information and advice especially when we recently purchased two reclining armchairs.
Thank you Andy,Jim & Dan for your bespoke attention and look forward to our next visit.

January 16, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Christopher,

Thank you so much for your wonderful review and for supporting Brentham Furniture for nearly 40 years — that really does mean an enormous amount to all of us.

We’re delighted to hear you’re pleased with your new reclining armchairs and that the team were able to help with advice and product information. I’ll be sure to pass your kind words on to Andy, Jim and Dan — they’ll really appreciate the mention.

Thank you again for your continued loyalty. We very much look forward to welcoming you back on your next visit.

Kind regards,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Highly recommended

I am really delighted with both the dining table and sideboard that I purchased. Brentham provided excellent customer first by answering my queries before the order was placed and also sorting out delivery for a suitable time. I wouldn’t hesitate to recommend them.

January 9, 2026
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Reply from Brentham Furniture

Hi Anita,

Thank you so much for your lovely review. We’re really pleased to hear how happy you are with your Gallery Vancouver round extending dining table and Gallery Vancouver 3 door sideboard.

It was a pleasure helping with your questions before you placed the order, and we’re glad we could sort a delivery time that worked well for you. Knowing you felt looked after from start to finish means a great deal to us.

Thank you for taking the time to recommend us — we really do appreciate it and hope to help you again in the future.

Kind regards,
Emma
Brentham Furniture

Rated 5 out of 5 stars

The USP for Brentham Furniture is their personal service

The USP for Brentham Furniture is their personal service. It’s so rare in this day to have someone ( Andy) ring and thank you for your order and fill you in on delivery etc. I also e- mailed him to ask about whether a particular brand that they sold would match another brand and he went and compared them and gave me a truthful answer. They will be my first port of call for future orders.

January 13, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Jackie,

Thank you so much for your wonderful review. We’re delighted to hear how much you appreciated the personal service you received — it really is at the heart of what we do.

Andy will be especially pleased to know his call and follow-up helped, and we’re glad we could assist with comparing the Gallery Vancouver side table and Gallery Vancouver square coffee table so you could order with confidence. We always believe in giving honest advice, even if it means taking a little extra time.

Thank you for choosing Brentham Furniture and for making us your first port of call — we truly appreciate it.

Kind regards,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Brought as a Christmas present

Brought as a Christmas present. Delivery excellent and product perfect. Would strongly recommend this company

December 19, 2025
Unprompted review
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Reply from Brentham Furniture

Hi Bernadette,

Thank you very much for your lovely review. We’re so pleased to hear the Thomas Kent Clocksmith Grand Clock in cog bronze made a perfect Christmas present and that you were happy with both the delivery and the product.

Your recommendation really means a lot to us, especially as a family-run business, so thank you for taking the time to share your experience.

Kind regards,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Superb service

Superb service. I ordered rather close to Christmas and received a phone call a few minutes after I placed the order to let me know that they’d do their best to get the footstool to me.

Amazingly it arrived with a couple of days to spare.

Very impressed with the level of care and service, I would have no reservation in buying again or recommending them to others.

Thanks!

December 17, 2025
Unprompted review
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Reply from Brentham Furniture

Hi Damian,

Thank you very much for your fantastic review. We’re delighted to hear you were pleased with the service and that we were able to get your Gallery Direct Datsun footstool in vintage brown leather to you in time for Christmas.

We always do our very best to help, especially when timings are tight, so it’s lovely to know our phone call and efforts made a difference. Your kind words about our care and service really mean a lot to us as a family-run business.

Thank you again for your recommendation — we’d be delighted to help you again in the future.

Kind regards,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Excellent service from this company

Excellent service from this company. Excellent communication throughout and item was delivered in the time frame they had stated. Recommended.

December 12, 2025
Unprompted review
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Reply from Brentham Furniture

Hello,

Thank you very much for your kind review. We’re really pleased to hear you were happy with the service and that our communication and delivery times met your expectations.

Providing clear updates and delivering when we say we will is something we take great pride in, so it’s lovely to know that came across.

Thank you again for recommending Brentham Furniture — it’s very much appreciated.

Kind regards,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Great service

Great service, quick delivery, lovely item as described

January 2, 2026
Unprompted review
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Reply from Brentham Furniture

Hi Theresa,

Thank you very much for your lovely review. We’re really pleased to hear you were happy with the service, the quick delivery, and that your Gallery Direct Azure framed art arrived just as expected.

We truly appreciate you taking the time to share your experience. As a family-run business, feedback like this means a great deal to us.

Thank you again for choosing Brentham Furniture, and we hope to see you again in the future.

Kind regards,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Very helpful and friendly firm

Very helpful and friendly firm. Arranged delivery from shop and delivered by salesman who happily assembled the table and took packaging away. Can recommend this family firm

December 13, 2025
Unprompted review
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Reply from Brentham Furniture

Hi Glenys,

Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear you found our team helpful and friendly and that everything went smoothly with your delivery.

It’s great to know you’re happy with your Gallery Direct Vancouver round extending dining table and chairs, and that our delivery team were able to assemble the table for you and remove all the packaging — we know how much of a difference that can make.

As a family-run furniture business, recommendations like yours mean a great deal to us, so thank you again for your kind words and support.

Warm regards,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Amazing customer service and…

Amazing customer service and communication. They were a great help at keeping my wife's present a surprise too and were more than happy to help. Will definitely use again.

December 18, 2025
Unprompted review
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Reply from Brentham Furniture

Hi Simon,

Thank you so much for your lovely feedback. We’re really pleased to hear you were happy with the service and communication, and it’s great to know we could help keep the Ercol Winslow dressing table a surprise for your wife.

Comments like this genuinely mean a lot to us as an independent furniture retailer, and we’re glad everything went smoothly for you.

Thanks again for choosing Brentham Furniture – we’d be delighted to help you again in the future.

Best wishes,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Great service and great product ranges

I cannot recommend Brentham Furniture highly enough - such brilliant service and Andy went above and beyond to make sure our new chair arrived in good time for Christmas.

Would definitely use them again for future items.

December 3, 2025
Unprompted review
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Reply from Brentham Furniture

Hi Elizabeth,

Thank you so much for taking the time to leave such a lovely review. We’re absolutely delighted to hear that you’re pleased with your Wood Bros Watton armchair and that Andy was able to help ensure it arrived in time for Christmas.

Providing excellent customer service and offering high-quality furniture from trusted British brands like Wood Bros is something we’re very passionate about at Brentham Furniture, so your feedback really means a lot to the whole team.

Thank you again for choosing Brentham Furniture – we look forward to welcoming you back if you’re ever looking for more beautiful, comfortable furniture for your home.

Kind regards,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Would recommend Bentham Furniture company for price and exceptional service .

I ordered this online for delivery to Cheshire. I requested a quote for the item I required, Stressless Console Chair, and received it quickly along with a phone call to see if they could help with my choice. I was satisfied with the quote given and paid a small deposit with delivery estimated at eight weeks.
I was kept informed of the order at all times and within the eight weeks had been given a delivery date.
Delivery was arranged by Andy from Brentham and I was contacted by text with an estimated time of delivery.
Due to traffic there was a delay to the timing but I was kept informed and delivery made at 18:00 hrs.
The product was exceptionally well protected and the delivery people removed the packaging and set up the chair.
I am very pleased with the chair and especially with the exceptional service from Bentham Furniture and Andy in particular.
They made the whole process of buying this item very easy even though we are 140 miles from the store.
Would recommend this company for price and exceptional service .

December 16, 2025
Unprompted review
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Reply from Brentham Furniture

Thank you very much for taking the time to leave such a detailed and thoughtful review, David.

We’re delighted to hear how pleased you are with your Stressless Consul chair, and that the whole process — from your initial quote and advice through to delivery in Cheshire — was smooth and well communicated. Keeping our customers informed at every stage is very important to us, especially when ordering online and over a distance.

Andy will really appreciate your kind words. We’re glad the delivery arrangements, updates on timing, and full setup of the chair helped make everything easy and stress-free, even with the long journey involved. It’s also great to hear that the chair arrived well protected and exactly as expected.

Thank you again for choosing Brentham Furniture and for recommending us for both price and exceptional service. We truly value your trust and support.

Warm regards,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Bought a recliner chair for my mummy…

Bought a recliner chair for my mummy with Brenthams and they were absolutely marvellous: great price and good communication throughout especially when arranging the delivery which wasn't straightforward due to her location and age, and I was a 6-hour drive away. Recommended highly.

December 15, 2025
Unprompted review
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Reply from Brentham Furniture

Thank you so much for your lovely review, Cecily.

We’re delighted to hear you were happy with your Stressless Consul recliner chair with Classic Base, and that we were able to help make the delivery arrangements work smoothly for your mum. We understand how important clear communication and a bit of extra care can be, so it’s really nice to know that was appreciated.

Thank you for choosing Brentham Furniture and for your kind recommendation — it truly means a lot to us.

Warm regards,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Great service from start to finish

Once again Brenthams and Andy ensured a smooth journey from ordering to delivery. This is the second time I’ve used Brenthams to buy a Stressless recliner and would undoubtedly use them again when it comes time to upgrade my chair. From start to finish they have been extremely helpful and professional.

December 15, 2025
Unprompted review
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Reply from Brentham Furniture

Thank you very much for your kind review, Adrian.

It’s always a pleasure to welcome you back to Brentham Furniture, and we’re delighted that your second Stressless Adam power recliner chair with Sirius base purchase was once again a smooth and positive experience. Thank you for your continued trust — returning customers really are the greatest compliment we can receive.

We’re so pleased to hear that Andy and the team were helpful and professional from ordering through to delivery. Enjoy your new Stressless recliner, and we’ll very much look forward to helping you again when the time comes to upgrade.

Warm regards,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Absolutely fantastic customer service and excellent table and chairs

Absolutely fantastic customer service at Brenthams. Andy went over and above to exceed expectations and we are very grateful to him and Jim for all their hard work. It is very rare to find such first class customer service these days. A very beautiful and high quality table and chairs. Very pleased with the look and I would not hesitate to recommend Brenthams! Thank you again for all your hard work Andy and Jim

December 5, 2025
Unprompted review
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Reply from Brentham Furniture

Thank you so much for your lovely review, Kamila.

We’re absolutely delighted to hear how pleased you are with your Gallery Direct Madison extending round table and Madison dining chairs in Cement Linen. It’s wonderful to know the table and chairs look beautiful in your home and that the quality has met your expectations.

Andy and Jim will be genuinely touched by your kind words. Going the extra mile and providing first-class customer service is something we truly care about at Brentham Furniture, so it means a great deal to hear how much you appreciated their help.

Thank you again for choosing Brentham Furniture and for taking the time to recommend us — it’s very much appreciated.

Warm regards,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Exceptional customer service – nothing was too much trouble

I cannot recommend Andy from Brenthams highly enough. I bought a kitchen island from Gallery, and although delivery was initially arranged, they could only offer a weekday date, which wasn’t possible for me due to work. Gallery suggested outsourcing a weekend delivery, but before that happened Andy rang me personally.

Andy explained that this time of year deliveries are hectic and that standard delivery would usually be kerbside only. However, to make sure I wasn’t left struggling, he very kindly offered to bring the island himself on Saturday morning before he went to work.

The island is extremely heavy with a marble top, and Andy single-handedly carried it from my drive into my house. I genuinely wasn’t expecting this and was worried about his back, but he was completely unfazed and so kind, especially as I was the only adult in the house at the time.

Andy truly went above and beyond, and I’m incredibly grateful. The island is a beautiful addition to my home, and the service I received was exceptional. If you’re looking for family-friendly, warm, and genuinely caring service where nothing is too much trouble, I would highly recommend Andy at Brenthams.

December 13, 2025
Unprompted review
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Reply from Brentham Furniture

Thank you so much for taking the time to leave such a thoughtful review, Suchira.

Andy will be genuinely touched by your kind words. Going the extra mile to make sure our customers are properly looked after is exactly what Brentham Furniture is about, and we’re so pleased he was able to personally deliver your Gallery Direct Vancouver small kitchen island and make the whole experience stress-free for you.

We’re delighted to hear the island is a beautiful addition to your home, and we really appreciate your warm recommendation. Thank you again for choosing Brentham Furniture — it truly means a great deal to us.

Warm regards,
Emma
Brentham Furniture

Rated 5 out of 5 stars

Best quality of furniture.

December 10, 2025
Unprompted review
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Reply from Brentham Furniture

Thank you very much, Louis.

We’re delighted you’re so happy with the quality of your furniture. Thanks for choosing Brentham Furniture and for taking the time to recommend us.

Kind regards,
Emma
Brentham Furniture

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