The interaction with Brentham was smooth from start to finish. We knew what we wanted and were able to easily configure and order the chairs online. They immediately let me know what the estimated dat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thrilled to find such a lovely company online. Andy was more than helpful. The table we ordered came within a week. (Our local suppliers quoted delivery after Xmas 🙇♀️) We live in the north ea... See more
Company replied
My second purchase of Ercol from Andy and his team. Once again the service was excellent throughout the process. Price was competitive. Andy and Jimmy were kind enough to unpack the table and take awa... See more
Company replied
A lovely shop in Ealing with knowledgable and helpful staff. We have bought a Spink and Edgar 3 seater sofa . Andy coped very well with my indecisiveness and even recommended a shop in Windsor where w... See more
Company replied
Company details
Written by the company
Brentham Furniture is a family-run furniture store based in Ealing, West London, with over 60 years of experience helping customers create beautiful and comfortable homes. We believe in combining quality furniture with personal, friendly service — something that has earned us a 5-star reputation with our customers. We carefully select collections from some of the UK’s most trusted names in furniture. For contemporary living and dining, our Gallery Direct ranges offer stylish tables, chairs, storage, mirrors and accessories. For handcrafted British upholstery, we are proud stockists of Tetrad, including the popular Warwick, Constable, Harris Tweed and Jacaranda collections. We also offer timeless designs from Ercol, famous for elegant wood and upholstery pieces, and the world-renowned comfort of Stressless recliners and sofas. For modern dining with an Italian touch, Connubia by Calligaris brings sustainable style and creativity. Alongside these, we also feature classic brands such as Parker Knoll, Old Charm, Bradley Furniture, Sherborne, Spink & Edgar, Celebrity, Bentley Designs, and more. Customers choose Brentham Furniture for our clear communication, expert advice, and reliable in-house delivery service. We’re pleased to offer free delivery across much of the UK and interest-free credit options, making it easier to find the right furniture for every home. Whether you visit our London showroom on Pitshanger Lane or shop with us online, we aim to make the process simple, enjoyable, and stress-free — helping you discover furniture that combines craftsmanship, comfort, and style.
Contact info
Pitshanger Lane 121-123, W5 1RH, London, United Kingdom
- 0203 282 7556
- sales@brenthamfurniture.co.uk
- www.brenthamfurniture.co.uk
5.0
Excellent
553 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We were very happy to have our new…
We were very happy to have our new table and chairs delivered in good time for Christmas. Great customer service from Brenthams (Andy and delivery team).
December 9, 2025
Unprompted review
Reply from Brentham Furniture
Thank you very much for your kind review, Victoria.
We’re so pleased to hear you were happy to receive your Ercol Teramo extending dining table and chairs in good time for Christmas — perfect timing 🎄. Thank you as well for your lovely words about Andy and the delivery team; they’ll really appreciate it.
Wishing you many happy meals around your new table, and thank you again for choosing Brentham Furniture.
Warm regards,
Emma
Brentham Furniture
Brilliant service
Fantastic service really friendly and knowledgeable staff. Have ordered twice from Brentham now and would highly recommend them. Delivery was seamless. All round positive experience from start to finish
December 11, 2025
Unprompted review
Reply from Brentham Furniture
Thank you so much for your lovely review, Tracy.
It’s a real pleasure to welcome you back to Brentham Furniture, and we’re delighted that your second Stressless Stella sofa purchase was just as positive as the first. Thank you for placing your trust in us again — that really does mean a great deal.
We’re so pleased to hear you found the team friendly and knowledgeable, and that delivery was seamless. Providing a smooth, stress-free experience from start to finish is exactly what we aim for, especially for our returning customers.
Thank you again for your recommendation and continued support. We look forward to helping you again in the future.
Warm regards,
Emma
Brentham Furniture
Quality must recommend.
December 9, 2025
Unprompted review
Reply from Brentham Furniture
Thank you so much for your kind words, Evelyn.
We’re delighted to hear you’re happy with the quality and really appreciate the recommendation. Thank you for choosing Brentham Furniture — it means a lot to us.
Warm regards,
Emma
Brentham Furniture
We came...We saw...We ordered (a table and 4 chairs)
A dining table and chairs. We came...We saw...We ordered.
Expert advice on finish, style and even one or two very good alternatives. Realistic advice of length of time to delivery - advice that turned out to be both precise and accurate. Very competetive price. Personal delivery and installation - again as promised and done both professionally and with a smile.
Thank you Brentham's...we will be back I am sure!
November 29, 2025
Unprompted review
Reply from Brentham Furniture
Thank you so much for your review, Steve — it really made us smile.
We came… We saw… We ordered is exactly how furniture buying should feel, so we’re delighted that everything fell into place for you. It’s great to hear the advice on finishes, style and a few alternative options was useful, and that the delivery timescale turned out to be spot on — we always prefer to be honest rather than optimistic.
We’re also really pleased the price, personal delivery and installation lived up to expectations, and that it was all done professionally (and cheerfully!). That personal touch is something we genuinely care about at Brentham Furniture.
Thank you again for choosing us — and for saying you’ll be back. We’ll be very happy to see you again when the time comes.
Best wishes,
Emma
Brentham Furniture
Customer service superstars 🤩
Andy and all the team at Brenthams have been so helpful. When searching online Brenthams appeared to be specialists for Tetrad products.
I’d done a little research and had decided to give them a bell to make my enquiries..Wowsers it was definitely worth it and they are definitely experts in their field !!
Andy was so knowledgeable he answered all my questions and made some great suggestions as to colour combinations and aftercare. Everything from our first enquiry to delivery has been first class. Customer service of this high standard is becoming rarer (unfortunately) so it’s been a treat to be on the receiving end!!We cannot thank you enough, we have had our sofas delivered and unpacked by Andy yesterday they’re stunning!
November 26, 2025
Unprompted review
Reply from Brentham Furniture
Thank you so much for your lovely review, Michelle 😊
We’re absolutely thrilled to hear how happy you are with your Tetrad Elgar Midi and Snuggler sofas in Enigma Claret. It really means a lot that you found us while researching online and felt confident picking up the phone — those conversations are exactly where we love to help.
We’re so pleased the advice on colours, combinations and aftercare made the decision easier, and that everything from your first enquiry right through to delivery felt first class. Great customer service should feel personal and reassuring, so your kind words genuinely mean a great deal to the whole team.
It was a pleasure getting your sofas delivered and unpacked for you, and we’re delighted to hear they’re looking as stunning in your home as they should be. Thank you again for choosing Brentham Furniture and for taking the time to recommend us — it really is appreciated.
Warm regards,
Emma
Brentham Furniture
Delivery of Tetrad Tallis grand sofa in Enigma.
Sofa was a good price so ordered on line. Followed up with a phone call from Brenthams the next day to confirm order and discuss delivery etc. Delivery was on schedule and very lovely driver put it in position for me and took away all the packaging to be recycled. Sofa is beautiful and so comfy. Would recommend sofa and Brenthams.
November 27, 2025
Unprompted review
Reply from Brentham Furniture
Thank you very much for your lovely review, Laura.
We’re delighted to hear how pleased you are with your Tetrad Tallis Grand Sofa in Enigma. It’s great to know you found a good price on our website and that the follow-up call from our team helped confirm the order and delivery arrangements — we always feel that personal contact makes a real difference.
We’re also pleased that delivery went smoothly and that our driver was able to position the sofa for you and take away the packaging for recycling. Providing careful, considerate delivery is an important part of the service we offer at Brentham Furniture.
Most importantly, it’s wonderful to hear that your new Tetrad sofa is beautiful and exceptionally comfortable. Thank you for recommending both the sofa and Brentham Furniture — it really means a great deal to us.
Kind regards,
Emma
Brentham Furniture
Tetrad Sofas UK | Quality Upholstered Furniture | Trusted British Furniture Retailer
Individual attention
I received a phone call, within 10 minutes of placing order advising me of product details and how to attach legs of table. Also confirming delivery date.
Table arrived on time andbus lively
November 12, 2025
Unprompted review
Reply from Brentham Furniture
Thank you very much for your kind review, Jan.
We’re delighted to hear that you appreciated the individual attention and prompt phone call after placing your order. At Brentham Furniture, we believe good customer service starts straight away, so it’s great to know the product details, guidance on attaching the table legs, and delivery confirmation were helpful.
We’re also pleased that your table arrived on time and that you’re happy with it. Providing quality furniture, clear communication, and reliable UK delivery is something we pride ourselves on as a British, family-run furniture company.
Thank you again for choosing Brentham Furniture and for taking the time to share your experience.
Kind regards,
Emma
Brentham Furniture
Quality Furniture Online | Dining Tables & Home Furniture | Trusted British Furniture Retailer
Great quality in furniture, customer service and simple courtesy!
I dealt very successfully many years ago with Brentham furniture and this time was no exception. I needed to replace an ageing 3-piece suite so spent several happy hours in the showroom sitting in and measuring all makes of furniture to find a replacement no larger than my original suite. At any point, help and advice was readily available from Andy or Jimmy and indeed their expertise and in-depth knowledge prevented me from making what could have been expensive mistakes. From sizes of furniture to fabric choice, their advice was invaluable. The furniture was delivered in the proposed time frame and installed in my house with great care and consideration. From start to finish the process was everything one could ask for - courtesy, knowledge, and service which puts the customer first. A true delight to do business with this firm.
November 20, 2025
Unprompted review
Reply from Brentham Furniture
Thank you very much for your wonderful review, Muriel.
We’re delighted to hear how pleased you are with your Sherborne Lynton sofa suite and with your experience at Brentham Furniture. It was a pleasure welcoming you back to our showroom, and we’re so glad that the time spent trying different sofa suites, checking measurements and discussing fabric options helped you find the perfect replacement for your three-piece suite.
Andy and Jimmy will be especially pleased to hear that their advice and product knowledge made the process easier and helped you avoid any costly mistakes. At Brentham Furniture, we’re proud to offer expert guidance, high-quality British furniture, and a level of courtesy and customer service that puts our customers first.
Thank you also for your kind words about our delivery and installation team. We always aim to deliver sofa suites with care, on time, and with respect for our customers’ homes.
It really is a delight to do business with customers like you. Thank you again for your continued trust in Brentham Furniture.
Warm regards,
Emma
Brentham Furniture
British Furniture Specialists | Sherborne Sofas & Recliners
Excellent service
Excellent service, very professional, would use again with no hesitation.
November 20, 2025
Unprompted review
Reply from Brentham Furniture
Thank you so much, Richard, for your kind review 🙏
I’m really glad to hear you were happy with the service when choosing your Stressless Buckingham sofa and Stressless Mayfair Signature chairs — they’re a great choice and I hope you enjoy them for many years to come.
It means a lot to know you’d happily use us again.
Best wishes,
Emma
Brentham Furniture
Ercol Sofas
We have been buying our furniture from Brentham Furniture for a long time and they have always done their best to meet our requirements and this time was no exception. We bought two Ercol Sofas and they were delivered and unpacked with care and courtesy. It is always a pleasure to see Andy & Jimmy.
November 20, 2025
Unprompted review
Reply from Brentham Furniture
Thank you so much, Jami, for your lovely review and for being such a long-standing customer — your continued trust truly means a great deal to us 🙏
We’re delighted to hear that your experience was just as positive this time as always. The two Ercol Forli sofas are a beautiful choice, and it’s wonderful to know they were delivered and unpacked with the care and courtesy we pride ourselves on.
Andy and Jimmy will be thrilled to hear your kind words — it’s always a pleasure for them to see you too.
Thank you again for choosing Brentham Furniture. We look forward to helping you with anything you may need in the future.
Best wishes,
Emma
Brentham Furniture
Brentham are a trusted brand in my…
Brentham are a trusted brand in my view. Andy and his team are professional and always keep the client in mind. We got a great deal on 2 Ercol sofas which look lovely in our lounge.
November 15, 2025
Unprompted review
Reply from Brentham Furniture
Thank you so much, C Logan, for your lovely review! 🙏
We’re delighted to hear that you consider Brentham a trusted brand — that means so much to us. Andy and the team always aim to keep our customers front and centre, so it’s wonderful to know that came through in your experience.
We’re also thrilled you secured a great deal on your two Ercol sofas and that they look lovely in your lounge — Ercol pieces really do transform a room.
Thank you again for your trust and kind words.
Best wishes,
Emma
Brentham Furniture
Happy Customer
It is a pleasure to deal with this company. 100% satisfactory from on-line ordering through to delivery. Andy at base very helpful keeping you in the picture and Jimmy kept to time with delivery and his assistance delivering to room and unpacking was invaluable. This is a truly 'quality' store. This was my 7th purchase from them, I always look to them first.
November 11, 2025
Unprompted review
Reply from Brentham Furniture
Thank you so much, Ms Mulligan, for your wonderful review and for your continued loyalty — seven purchases means the world to us! 🙏
We’re delighted to hear that your experience was 100% satisfactory from online ordering right through to delivery. Andy will be so pleased to know his updates were helpful, and we’re thrilled that Jimmy delivered on time and provided such great assistance getting everything unpacked and into the right room.
Your kind words about us being a “quality” store truly mean a great deal. Knowing that you always look to us first is the highest compliment we could receive.
Thank you again for your trust and support — it’s always a pleasure to serve you.
Best wishes,
Emma
Brentham Furniture
Highly recommend Brenthams
Thrilled to find such a lovely company online. Andy was more than helpful. The table we ordered came within a week. (Our local suppliers quoted delivery after Xmas 🙇♀️) We live in the north east nowhere near Ealing but the Delivery company were on time, friendly & very helpful.
Lots of communication so that I knew what was happening with my order.
Love the table. Packaged very well. First class competitive pricing. I would highly recommend
November 8, 2025
Unprompted review
Reply from Brentham Furniture
Thank you so much, Shirley, for your wonderful review! 🙏
We’re absolutely delighted that you found Brenthams online and had such a positive experience with us — even from all the way up in the North East!
It’s great to hear that Andy was able to help and that your table arrived within a week, especially when others were quoting delivery after Christmas. We’re thrilled our delivery team lived up to expectations too — punctual, friendly, and helpful is exactly what we aim for.
Thank you for mentioning the communication, packaging, and competitive pricing — we’re so happy the table has been a hit.
Your high recommendation truly means a lot to us.
Best wishes,
Emma
Brentham Furniture
We purchased a Stressless sofa on line and would have no hesitation with ordering from them again.
We purchased a Stressless sofa on line and received very good customer service from Andy. The sofa was then delivered within the time frame given, and fitted by Andy and his assistant with minimum upheaval. They were courteous and helpful and we would have no hesitation with ordering from Brenthams again.
November 7, 2025
Unprompted review
Reply from Brentham Furniture
Thank you so much, Alan, for taking the time to share your experience 🙏
We’re delighted to hear that your online purchase of a Stressless sofa went so smoothly and that Andy was able to provide the very good customer service we always strive for. It’s wonderful to know your sofa arrived within the expected time frame and that Andy and his assistant handled the fitting with care, courtesy, and minimal disruption.
Your confidence in ordering from Brentham Furniture again truly means a lot to us.
Thank you once again for choosing us!
Best wishes,
Emma
Brentham Furniture
Faultless service & quality products.
Trouble fee ordering of a Tetrad sofa at a very competitive price. Kept informed of delivery. Arrived on time and delivered with care. Super friendly. Can not fault. Highly recommended. One very happy customer.
November 6, 2025
Unprompted review
Reply from Brentham Furniture
Thank you so much for your wonderful review! 🙏
We’re delighted to hear that ordering your Tetrad Constable Grand Sofa was completely trouble-free and that you were happy with our competitive pricing. It’s great to know that our delivery updates, punctual arrival, and careful handling all helped make the experience smooth from start to finish.
Our team will be thrilled to hear your kind words — especially about the friendly service. Knowing you’re a very happy customer truly means a lot to us.
Thank you for the high recommendation — we really do appreciate it. If you ever need help with more Tetrad furniture, premium sofas, or home furnishing advice, we’re always here to help.
Best wishes,
Emma
Brentham Furniture
Excellent sales and delivery service
October 30, 2025
Unprompted review
Reply from Brentham Furniture
Thank you so much for your review! 🙏
We’re delighted to hear that you experienced excellent sales and delivery service with Brentham Furniture. Providing smooth communication, quality furniture, and a reliable delivery experience is always our top priority, so it’s wonderful to know we met your expectations.
If you ever need help with sofas, dining furniture, Stressless chairs, Ercol, or any home furnishing advice, we’re always here and happy to assist.
Best wishes,
Emma
Brentham Furniture
A fantastic experience
I had a fantastic experience with Brentham Furniture. They turned around my sofa order much more quickly than expected. In particular the handling of the delivery was a wonderful experience (I don’t say that often!) Andy came to my house when he saw he had another job in the area, he was extremely professional and pleasant to deal with. He helped me move and assemble the finished product. I will definitely be using this company again.
November 6, 2025
Unprompted review
Reply from Brentham Furniture
Thank you so much for sharing your fantastic experience with us! 🙏
We’re delighted to hear that your sofa order arrived much quicker than expected and that the delivery process was such a positive experience — it’s not often people say that about deliveries, so this means a lot to us!
It’s wonderful to hear that Andy was able to stop by while he was in your area and offer such professional, friendly support. Helping you move and assemble your new sofa is exactly the level of care we aim to provide at Brentham Furniture.
We’re thrilled that you’re happy with both the service and your finished product, and we truly appreciate your intention to shop with us again in the future.
Thank you once again for choosing Brentham Furniture — we look forward to helping you with anything you need next.
Best wishes,
Emma
Brentham Furniture
A lovely furniture shop in Ealing
A lovely shop in Ealing with knowledgable and helpful staff. We have bought a Spink and Edgar 3 seater sofa . Andy coped very well with my indecisiveness and even recommended a shop in Windsor where we could see the style we wanted as he didn’t have it in store to try. Always polite and reassuring which is what you need for an expensive purchase! He even managed to secure a last minute change of fabric after the order had gone in 😬🤦🏽♀️. Also delivered to our home in Hertfordshire. If you’re thinking of buying a substantial piece of furniture - think Ercol, Stressless, Spink and Edgar - then give them a visit
November 1, 2025
Unprompted review
Reply from Brentham Furniture
Thank you so much for your wonderful review! 🙏
We’re delighted to hear you enjoyed your experience at our Ealing furniture shop and that our team — especially Andy — was able to support you every step of the way. Choosing a Spink & Edgar 3-seater sofa is a big decision, and we’re so pleased Andy could help with fabric choices, guide you through the styles, and even direct you to Windsor so you could try the model in person.
Your kind words about his patience, reassurance, and flexibility (including that last-minute fabric change!) mean a great deal to us. We always want our customers to feel confident and excited about their purchase — especially when it’s a substantial investment.
We’re also glad your delivery to Hertfordshire went smoothly.
If you’re considering more quality pieces — Ercol, Stressless, Spink & Edgar, or anything else — we’d love to welcome you back to Brentham Furniture.
Thank you again for choosing us!
Very Professional service
Very Professional service, with very competitive pricing.
We have just received our Stressless chairs and footstools.
Excellent swift communication to our enquiries and we would highly recommend this company.
October 31, 2025
Unprompted review
Reply from Brentham Furniture
Thank you so much, Matt, for your fantastic review 🙏
We’re delighted to hear that you experienced a very professional service and found our pricing highly competitive — it’s exactly what we aim to offer at Brentham Furniture.
We’re thrilled that your Stressless chairs and footstools arrived safely and that our communication throughout the process was swift and helpful. It’s great to know we met your expectations from enquiry to delivery.
Your recommendation truly means a lot to us. If you ever need anything else — whether it’s more Stressless furniture, premium seating, or expert advice — we’re always here to help.
Best regards,
Brentham Furniture
I am 100% happy with Brentham Furniture…
I am 100% happy with Brentham Furniture - from start to finish. Very good communication along the way..
Delivered by Dan who went over and above to ensure the sofa was in the room of my choice. A very pleasant man and very helpful.
Sofa is superb and very comfortable.
I will use them again in the future without hesitation. Thank you.
October 30, 2025
Unprompted review
Reply from Brentham Furniture
Thank you so much, Mrs Barbara, for your wonderful review 🙏
We’re absolutely delighted to hear that you’re 100% happy with your experience with Brentham Furniture from start to finish. Clear communication and great service are so important to us, so it’s lovely to know you felt well looked after throughout.
A special thank you for mentioning Dan — we’re thrilled he was able to go above and beyond to ensure your new sofa was delivered safely to the room of your choice. We’ll be sure to pass on your kind words to him.
We’re also so pleased that your new sofa is proving to be both superb and comfortable — exactly what we hope for with every delivery.
Thank you again for your trust and support. We’d be delighted to welcome you back to Brentham Furniture anytime for more quality furniture, sofas, and exceptional service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.