Brick Borrow Reviews 

Great company. Fab idea for people who love building Lego but don’t have the space to display it all! 10/10 service.

Discovered brick borrow through a work colleague and I’ve been borrowing ever since! It’s perfect for getting to build those sets you just don’t have room for! Any issues I’ve ever had have been promptly sorted with little hassle!

I’ve now received two Brick Borrow subscription sets in a row with missing pieces, which is completely unacceptable for a paid rental service.

The first set was missing 28 pieces. The second set is already missing 8 pieces, and I’ve only checked the first page of the inventory. At this point, I refuse to spend my time counting and double-checking pieces when that’s exactly what this service is supposed to remove the need for.

Brick Borrow did offer to send replacement pieces, but this doesn’t work in practice. I ordered the set on Monday and received it on Friday. Replacement pieces wouldn’t arrive until Monday or Tuesday, meaning I wouldn’t realistically finish building until Wednesday. By the time the set is returned and logged, I’d only be able to order another one the following Monday.

That effectively turns the subscription into a two-week loan per set, meaning you can realistically borrow only two sets a month—assuming nothing goes wrong.

A far more reasonable resolution would have been free delivery on my next set, acknowledging that I was unable to properly build the set through no fault of my own. Instead, it feels like I’m paying to check their sets for missing pieces, which should be Brick Borrow’s responsibility.

Receiving incomplete sets twice in a row points to a serious lack of quality control. A rental service should be ensuring sets are complete before sending them out. I’ve canceled my subscription because the experience has been consistently frustrating and not worth the cost.

Really fun way to try lots of different Lego sets. Very friendly company.

Such a fun, brilliant idea! I’m loving Brickborrow and so enjoy picking my set and get very excited when my delivery arrives. Highly recommend for an alternative to doom scrolling!

Great builds, great communication and just all round great.

Absolutley LOVE get new sets all the time and plenty to pick from just can’t wait to be able to do the big sets

Brick Borrow has been fuelling my nephews and my own Lego addiction for quite some time now! Absolutely fab company to deal with lots of awesome builds to choose from and we have loved building them together!

Always great customer service. Kind and prompt.
Easy to use, good product choice, always takes feedback on potential improvements.

Using this site is a seamless experience. Quick and easy delivery and the customer service is fantastic. It’s such a great idea.

A fantastic service and brilliant idea. We love Lego but have no more room to store sets. This gives us the option to choose bigger, exciting sets we wouldn’t otherwise be able to build. The customer experience is excellent too! Thank you!

I've been using them for a while now. It's great since I enjoy the building, and the disassembly is actually very fun too.
However, of the 6 sets I've borrowed, every single one has had missing parts. They've never been integral for the model - it can still be completed, just lacking some detail. But they don't bring much care at all into checking pieces.

Subscribed to builder package ..can't pick any sets at all ????
Glich in the system so all is well and prompt response from brick borrow

Son says brilliant company,huge range of Lego and very assertive customer service

This is such a great service. My husband signed me up for a year for my birthday and so far I have borrowed 4 sets (joined in November.) There is always so much choice and the filters mean if you are looking for something specific it is easy to navigate. Sets arrive quickly and i have never had issues with missing bricks. It's super easy to return sets, tape, return seals and postage labels all come in your box. I am impatient and track my returns to Brick borrow and the customer service team are very kind in confirming receipt and letting me select my next set. I love Brick borrow. It has been the gift that keeps on giving.

We have been using Brick Borrow for over a year and we have had some amazing sets. The Lego always come clean and complete sets and if there is a piece missing, they send it to you the next day. Their customer service is second to none.
We love it so much we upgraded to Master Builders. Thanks for the great work Brick Borrow - keep it up 👍

I’ve seen the company advertised loads of times on various social media, and never gone for it. I’ve been looking at different Lego sets for ages now, but with the price of some of the ones I’d been looking at and the storage space you need to display them; it’s just not practical. Then Brick Borrow happen to pop back up again. I ordered straight away!
Delivery was nice and quick with great communication.
All information for returns was clear and simple.
I’d 100% recommend the company

What a fantastic idea and company. As someone who is autistic and possibly has ADHD I use Lego to keep me calm and my hands busy when I am watching something . I can't always afford to buy Lego so brick borrow has been the perfect substitute.

I have a been using them for over a year and the service is fantastic always reply promptly to any questions I have and problems are resolved quickly. They have a wide range of categories to choose from so if you just collect a certain category like star wars or cars brick borrow is the perfect subscription to build other sets that you may find interesting builds that aren't in your chosen category or will be to big/expensive for you to display

Easy to set up and chose a Lego set. Delivery quicker than expected. Just such a fantastic idea. We have definitely run out of room for displaying Lego creations and it is so expensive. My son is a speedy builder so this is such a great idea!!

I love brick borrow!
It’s amazing, you get to borrow sets small or huge, and return them and build all over again. It’s been amazing for me to get sets I’d like to see if I’d display it happily before purchasing. I highly recommend brick borrow!!