Being able to build new lego sets every month had been so fun! We love lego, but wouldn't be able to afford a new set all the time, or be able to display the finished pieces so this really fills that... See more
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Brick Borrow is incredible - our two boys get to choose and build new Lego sets then send them back and get new ones. It’s a never ending carousel of bricks! What takes it from an amazing idea to... See more
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Excellent company and service - been using for around a year, the concept is great as can do new Lego sets every month at a much cheaper price than buying them and without need to store once built. Ha... See more
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Fabulous customer service. In the chaos of everyday life, we forgot to cancel my wife's annual subscription that I bought her as a birthday present a couple of years ago. She dropped them an emai... See more
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Company details
Written by the company
Welcome to Brick Borrow - a sustainable monthly subscription service to borrow LEGO® at affordable prices.
Contact info
United Kingdom
- www.brickborrow.com
4.4
Excellent
572 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Underwhelmed so far
I’ve had a membership for about 3 months now and borrowed two mid sized sets. Both sets have had multiple missing items. At the moment I am waiting for missing items to be mailed. Selection of sets available to borrow doesn’t seem to be anywhere near as extensive as implied on website and there are very few large size sets to borrow. Presumably premium sets are borrowed the most - but it’s up to brick borrow to ensure the available selection takes that into account. I love the concept of this service - but based on current level of experience - I’ll be looking to try a different provider once current subscription runs out.
April 10, 2026
Unprompted review
Reply from Brick Borrow
Thank you for taking the time to share your feedback - we really appreciate it!
We’re genuinely sorry to hear about the missing pieces in your recent builds. While our team checks and processes hundreds of sets every day, occasional parts can unfortunately slip through. That said, we completely understand how frustrating that can be, and we’re glad replacements are on the way. We’re also continuously improving our checking processes to reduce this as much as possible.
In terms of value, over a 3 month period most members are able to enjoy well over £100 worth of LEGO sets for around £30 in subscription fees.
On selection, we currently have thousands of sets in circulation, with over 750 sets returning to our library every single day. Popular and larger sets do get borrowed quickly, but we’re constantly investing in expanding the range and availability - especially at the premium end.
We’re really grateful you highlighted both what you like about the concept and where we need to do better. If there’s anything we can do to improve your experience before your subscription ends, we’d genuinely love the chance to put that right.
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Great selection of sets available
Our 8 year old grandson loves the excitement of chosing and receiving a new build to complete. With Brick Borrow he can work his way through so many more sets than he had done before. Recommend for anyone that loves the challenge of building lego without having to find space to keep it all.
April 9, 2026
Unprompted review
Reply from Brick Borrow
We love hearing how much your grandson is enjoying the excitement of choosing his next build - that’s such a big part of the fun. It’s great to know Brick Borrow is helping him explore more sets without the worry of storage too.
Really appreciate the recommendation, it means a lot to us.
What a fantastic concept
What a fantastic concept! Ordering and delivery is very well thought out - easy and fast.
The box is well packaged containing detailed information on how the whole process works.
Excellent family Lego night had by all! 10/10
April 9, 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for such a lovely review JW!
We’re really glad to hear everything from ordering to delivery felt easy and well thought out - that’s exactly what we aim for. It’s also great to know the packaging and instructions made the experience clear and enjoyable.
Most importantly, we love that it brought you an excellent family LEGO night - that’s what it’s all about!
Seemed like a great idea
I found this site and thought it seemed like a great idea.
I had a look through the sets you could borrow and all said 'Borrow Now'.
I thought, why not as there were some that I really wanted to build but couldn't justify the £500+ for most of the sets.
I signed up and paid the £14.99 and in the section that is locked behind a subscription to pick the sets you'd like all of the ones I wanted were not available and a lot were borrow in 3 months time...
I found this to be misleading and should have more realtime or true availability in the browse sets before having to pay.
I've asked for a refund and awaiting the response.
Update: customer service was very fast at responding and have agreed to refund.
April 8, 2026
Unprompted review
Reply from Brick Borrow
Thank you for your feedback Edward!
We do want to clarify a couple of points. We currently have over 1,000+ different sets across 65+ themes, and many members are actively borrowing multiple times per month - often building thousands of pounds’ worth of sets each year. So while some of the very high-demand sets can have wait times, there is typically a wide range of sets available to borrow at any given time.
The “Borrow Now” button reflects sets that are part of the catalogue and available within the service, but availability can change quickly depending on demand, particularly for larger or more popular sets. We’re continuing to invest heavily in stock and improve how availability is shown to make this clearer.
We do appreciate the feedback around visibility before subscribing, and it’s something we’re actively working on improving.
Thanks again for taking the time to share your experience.
Lego without the commitment
The company offer a great product (Lego you can build, and then return to get new Lego rather than it sitting on your shelf), and are brilliantly responsive if you have any issues. Plenty of choice of sets to borrow, and definitely cheaper than buying new Lego every few weeks!
April 7, 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for the great review.
You’ve summed it up perfectly - all the fun of building LEGO without it taking over your shelves! It’s also great to hear you’ve found the team responsive when needed.
Really appreciate the support, and we’re looking forward to sending out many more builds your way.
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It’s a fantastic concept but…
It’s a fantastic concept but unfortunately they have just taken on to many subscribers without the stock being available.
This has made the monthly cost and the waiting time to not be as efficient as it should be.
Hopefully when they have enough available stock for all then it might be worth it. We had the monthly builder plan for £14.99 for a whole year and had 5 seats in total. However most of those sets were forced and not ones we actually wanted but had to wait for bigger sets to become available. When we were emailed of their availability, it was out of stock within seconds so not worth the wait or the cost.
April 7, 2026
Unprompted review
Reply from Brick Borrow
Thank you for your feedback - we do appreciate you taking the time to share your experience.
We do want to clarify a few points, as what you’ve described isn’t the experience for the vast majority of our members. We currently have over 1,000+ different sets across 65+ themes, and many members are borrowing thousands of pounds’ worth of LEGO each year. A large number of members also borrow 3–4 times per month by returning sets and choosing new ones, so the service is being used very actively.
Availability can fluctuate on certain high-demand sets, especially when they first come back into stock, but there is a wide range of sets available across the platform at any one time. The intention is always to offer choice, rather than force selections.
We’re continually investing in increasing stock and improving availability, particularly on larger and more in-demand sets.
That said, we’re sorry to hear it didn’t work as expected for you, and we do genuinely appreciate the feedback.
Great for grandparents and grandchildren!
I have been a member of Brick Borrow for over a year know and built quite a few sets. I do buy lego as well, but Brick Borrow gives me the chance to build themes I would not normally buy. And my grandson also enjoys building with Grandpa! Definitely recommend to other Lego fans and grandparents.
April 2, 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for your lovely review.
It’s great to hear you’ve been enjoying a mix of your own LEGO and Brick Borrow builds - and even better that it’s something you can share with your grandson. That’s exactly the kind of experience we love to be part of.
Really appreciate the recommendation, and we look forward to many more builds with you both!
Brick Borrowing Brilliance!
We’ve been Brick Borrowing for over a year now and it’s been brilliant! We’ve borrowed thousands of pounds worth of sets that we just wouldn’t have the room to keep.
April 3, 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for sticking with us for over a year - that really means a lot.
It’s great to hear you’ve been able to enjoy so many sets without needing the space to store them all. That’s exactly what Brick Borrow is all about.
Really appreciate your support, and we’re looking forward to many more builds with you!
Fantastic experience with this company
Fantastic experience with this company, have had 3 builds so far and all have been brilliant. Sets have always been complete, spotless with immaculate instructions and packaging. Couldn’t recommend them more and looking forward to my next build.
April 2, 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for the kind words - really appreciate you taking the time to share this.
Great to hear you’ve had three brilliant builds with us already, and that everything’s been complete and spotless as it should be. That’s exactly the experience we aim for every time.
Looking forward to getting your next set out to you - hopefully another great build ahead!
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Started off well but...
I joined Brickborrow just after last Christmas after hearing about it from my daughter, and it sounded such a great idea. I love Lego but larger sets are so expensive to buy and we have no storage space for them. I was initially a bit annoyed that the postage fee came as a surprise once I borrowed my first set. Lots of reviews complain about this but it is still not listed on the main sign-up page, only tucked away in the FAQ. First set arrived, 2 missing pieces but these were sent out quickly. After I sent the set back it took about 6-7 days for it to be turned around, my account to be 'released', choosing my next set and for it to be delivered. So in January/February I was able to get at least 3 sets per month which seemed like a good deal. Unfortunately the service has definitely slowed down since then, it now takes around 10-12 days between sending a set back and receiving the next, even if I choose immediately, so I'm lucky if I can fit in 2 sets per month. I have set up a favourites list (which annoyingly you can only do when you are eligible to borrow) and have almost 50 sets on it. This makes it much easier to see if a set I want is available to borrow. Sadly not one of them has been available this week and I've been checking frequently throughout the day. I really don't want to waste £5 getting a set with limited pieces intended for young children. Somehow it all started out well, and I still love the concept, but I'm not sure that they can now keep up with the demand.
April 2, 2026
Unprompted review
Reply from Brick Borrow
Thanks so much for taking the time to leave such a detailed review Helen - it’s genuinely appreciated, and we are really glad to hear how much you enjoyed the concept (and managed to get through so many sets so far!)
We just wanted to address a few of the points you raised:
The postage fee is outlined in our FAQs and T&Cs, but we do take on board the feedback that it could be made clearer upfront - it’s something we’re actively reviewing.
We use Royal Mail Tracked 48, and once your set is received back with us, your account is typically reactivated within 24 hours of processing (which itself takes 1 working day). Timings can occasionally stretch slightly over weekends or during particularly busy periods.
You’re absolutely right that earlier on you were getting through 3 sets a month - which is fantastic value given many of our sets retail between £100–£500+. That’s always the experience we aim to deliver.
We did recently have a short-term slowdown while transitioning systems, which added a couple of days to processing times, but that has now been resolved.
In terms of availability, we have over 1,000 different sets in circulation and add 700+ sets back into availability every weekday. If you’re not already, we’d strongly recommend setting back-in-stock alerts, as popular sets can get snapped up quickly.
We completely understand your concerns around availability and turnaround, and just to reassure you - we are continuously reinvesting into stock, systems and our operations to keep improving the service as demand grows.
Really appreciate your support, and hope we can get you back to enjoying more builds again soon.
Amazing idea
Amazing idea. I live building the lego sets with my daughter and then sending them back and waiting for the next mystery set. Its always exciting g tk see what set we vet next.
April 1, 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for the kind words Jack - we really appreciate it.
Love hearing that you’re building the sets with your daughter and enjoying the surprise element too - that’s exactly the experience we’re aiming to create.
Glad you’re enjoying it, and plenty more exciting builds to come.
Absolutely fantastic !
Absolutely fantastic !! Such an amazing idea for lego lovers !! Especially children who's hyper focus is lego and it doesn't cost the earth !!
March 31, 2026
Unprompted review
Reply from Brick Borrow
Love that it’s working so well for you Danielle, especially for children who hyper-focus on LEGO - that’s exactly who we had in mind when building Brick Borrow. Being able to enjoy loads of sets without the cost (or the storage!) is what it’s all about.
Thanks again for the support, and we hope you continue to enjoy plenty more builds.
I have the mystery box which I love
I have the mystery box which I love, because I don’t know what set I’m getting each month and me and my Son love the surprise.
March 31, 2026
Unprompted review
Reply from Brick Borrow
That’s so great to hear Phil - the mystery box is one of our favourites for exactly that reason.
Love that you and your son are enjoying the surprise each month - it makes it that bit more exciting when the next set arrives.
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I really like the idea of brick borrow, but…
I really like the idea of brick borrow - huge potential, and great concept. However, the company is not transparent during the sign up process and borders on miss-selling.
1) Delivery Fee. The main sign up page has a tick next to the words “Shipping 2-3 days” - this indicated to me that shipping was included in my plan. This isn’t true, and it’s buried deep within the FAQs and T&C’s that this is £4.95.
2) “Hero” sets. The main sign up page does not mention that larger sets are blocked from rental in your first three months. This is known as an “onerous term” and should be advertised on the main sign up page. It’s not. And you can’t tell which sets are “hero” sets before signing up as the “browse sets” page doesn’t provide this info. You can only find out which sets are blocked once you subscribe.
Once I’d signed up, I realised most of what I could actually borrow were smaller sets with low piece counts, and alongside the delivery charge, it didn’t really feel worth renting them.
I ended up cancelling a couple of days later and getting a refund. You have to email support to do this - but the response was so generic that it made me feel like they have this happen a lot, perhaps because their website is misleading…
March 30, 2026
Unprompted review
Reply from Brick Borrow
Thank you for your feedback - we really appreciate you taking the time to share your experience.
We’re sorry to hear you felt this way. We don’t aim to mislead members in any way, and all details around shipping and set access are outlined in our FAQs and T&Cs, although we completely understand your point and have passed this feedback on internally. For clarity, we actually make a loss on shipping, and this is included within our guidance as well.
We’re also sorry if it felt like this information wasn’t clear before signing up - that’s certainly not the experience we want for our customers. While our replies are not templated, we do have a dedicated support team available 7 days a week, 13 hours a day, and we always aim to help as quickly as possible.
Our goal is to offer a flexible and affordable way to enjoy LEGO®, giving members access to thousands of pounds’ worth of sets for a fraction of the cost, and we’re sorry it didn’t feel like the right fit for you on this occasion.
Fantastic service
Started brick borrow in January love the company you have for me I don’t have much room for Lego but love doing I get two sets at time you have fantastic range of sets. At first had some problems with account but you sorted it out for me fast.
March 30, 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for your review - we really appreciate it. We’re so glad you’re enjoying the range of sets and that we were able to get everything sorted quickly for you.
Such a great service
Such a great service, excellent choice of sets, this business is friendly and well run - customer service is also excellent
March 25, 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for your kind words - we really appreciate it. We’re so pleased you’re enjoying the service and the range of sets, and it’s great to hear our team has been able to help.
The Best Thing for Lego Fans!
For years, I used to wish there was some kind of Lego library for my Lego obsessed son, who would go through kits quick as a flash. Suddenly, Brick Borrow appeared on my Instagram feeds and I was sold. This is exactly what you need in your life if you have Lego fans - you have access to an incredible range of kits, you can enjoy them, and then send them back so you don’t need to worry about where to store them. It’s a small, individual business which makes it even more special. The guys there always reply promptly if I have any questions and they are always so helpful. I would highly recommend. We are a year in and we’ve got more than our moneys worth. Thank you Brick Borrow!
March 24, 2026
Unprompted review
Reply from Brick Borrow
This made our day Sarah! Thank you so much for such a lovely review - it really means a lot to us. We’re so glad Brick Borrow has been exactly what you were looking for, and that your son is getting so much enjoyment from the builds without the storage hassle.
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Excellent Company
We discovered Brick Borrow about 12 months ago, they allow our son to build LEGO without the stress of where to store it in his bedroom and the cost of buying new sets. The only problem he found was deciding on what set he wanted to build as they have a vast amount to choose from. The team at Brick Borrow have always been friendly and very quick at resolving any issue that may have occurred. I would 100% recommend
March 24, 2026
Unprompted review
Reply from Brick Borrow
Thank you so much for your kind words - we really appreciate it. We’re so glad your son is enjoying the builds (even if choosing is the hardest part!), and it’s great to hear our team has been able to help whenever needed.
Affordable and fun!
Signed up to this after a friend told me about it. It’s a great way if you love building Lego but don’t want to pay the full prices of the sets or have the place to store them all.
The first three months you are limited to smaller sets but I presume it’s so they can build your trust- excuse the pun!
The only downfall I would say is that you’re not able to see what sets are available whilst you currently have a set out. Sometimes when I’ve returned a set I struggle to find something I’m really interested in straight away, as they’re all out. I have found the odd occasional small piece missing from sets, which is only a little bit frustrating as I spend ages looking for it to it definitely not being there. But if you just email them what pieces are missing, this shouldn’t happen for the next person!
Overall, I would continue to keep getting sets from here as it’s such a fun, affordable way of building Lego as a hobby :)
March 21, 2026
Unprompted review
Reply from Brick Borrow
We’re really glad you’re enjoying the service Jacqui and getting good value from it – that’s exactly what we aim for. You’re right on the initial period too, it helps us maintain quality and fairness across the library.
We also really appreciate the feedback around browsing and availability – this is something we’re actively looking to improve. On missing pieces, thank you for reporting these when they happen, it really helps us keep sets complete for everyone and remember we are always happy to send these out to you directly!
Thanks again for your support, and we hope you enjoy your next build!
Disappointing
Previously done a great review for brickburrow and ironically my next order was the worst
Missing pieces near the end. Not once but twice in my build , done what was asked and let brick burrow know , and wasn’t given the option to get spares sent out like advertised and not heard since , will sadly be ending my subscription after this month . Sad
March 21, 2026
Unprompted review
Reply from Brick Borrow
Thank you for your feedback Marie, and we’re really sorry to hear this - especially as you kindly left us a 5-star review just a couple of weeks ago.
Looking into this, there were two small pieces missing from your build. We can see you completed the missing piece form, which does include an option if you don’t require the pieces to be sent out - we’re sorry if this caused any confusion.
We also tried to give you a call to help resolve this directly, as we always aim to sort any issues as quickly as possible.
It’s disappointing to hear this wasn’t your experience on this occasion, and we’d really welcome the opportunity to put things right for you!
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