Brick Borrow Reviews 574

I was looking for a small hobby to fill in some time. My wife saw an ad about Brick Borrow, it sounded a good idea, so I thought I would give it a try. Brick Borrow are very friendly but very professional and their communication is second to none. I have only completed 3 sets to date but I have enjoyed building every one. For anyone interested in Lego, but doesn' want the expence of buying the sets, I would thoroughly recommend Brick Borrow. Once you pick your set you usually recieve it in a couple of days. And the return process is really easy as you can use the original packaging for the returns. Again, I would highly recommend Brick Borrow and hope they go from strength to strength for many years.

Ian Hammond
East Yorkshire

Absolutely genius idea! I'm that person that loves Lego, don't even care what I build, and have no desire to keep it, dust it or anything after so it's perfect! Love the whole concept - even the three month apprenticeship 😂

Couldn't recommend more for the Lego lovers that don't want to keep it. The team are great too and love their social media presence.

Big yes from me!

Can’t recommend enough we wanted an activity for mindfulness for our daughters and of course Dad.
Lots of sets to choose from and great delivery and return service. Any little hiccups we have had missing bricks, customer service have organised for them to be sent out to us so our sets can be completed.

I discovered Brick Borrow just by searching on the internet by chance. I have quite a stressful job and love doing Lego with my son. However buying sets costs a lot of money and then you have to worry about where to store them once they are built. What I love about Brick Borrow is for a reasonable monthly fee you can browse hundreds of set, choose one you want to do and get it shipped to you. Then you build, enjoy it and take it apart to ship back ready to choose another one. The service is so quick and they keep you informed at every point. The choice of sets is amazing and it’s just been an absolute pleasure dealing with them. I would recommend Brick Borrow to anyone who loves Lego

Found this company on TikTok. I have a big collection of Lego. My Lego room and my display units are full!

Brick Borrow to the rescue! I was given a yearly ‘Builder’ subscription. Huge choice of sets to choose from. Excellent communication from the company during initial account set up. Swift responses and very helpful.

My first set arrived on time. Clear communication throughout the delivery process.

The set arrived safely boxed. All necessary labels included. Big bag of Lego bricks and manual.

Model (Vespa 125) built without ant problems. All parts present and very clean.

The takedown of the model almost as enjoyable as the build.

A great experience from start to finish. I will enjoy working my way through the Brick Borrow catalogue.

Highly recommended

Great idea but you have to chase them every time a set is returned so that you can borrow again. It’s now been a week since we returned the last set and we’re still unable to borrow again yet, despite having messaged them about it again.

BrickBorrow has been excellent so far, I’m really enjoying building sets that I would love to have bought, but had to spend my money on boring things like groceries.
One set has been missing a piece, but customer support responded almost immediately (even on a weekend evening) offering to send out the missing piece.

A truly wonderful and innovative idea! Why pay so much for LEGO when you can sign up to Brick Borrow?

I’ve now received two sets, one of them being a ‘new set’ which I was so excited to build. Everything comes well packaged which makes it for easy receiving and sending back.

I highly recommend!

Sets are always so great & haven't had any missing pieces! Love my membership with Brick Borrow! 💖

I borrowed from Brick Borrow, and was incredibly disappointed. There was hardly any sets available. The set I did borrow had parts missing (although I was still able to make the set). I then emailed saying I wanted my money back and to cancel as I was so disappointed and they said no they do not offer refunds (which is surly 101 customer service?). Additionally they didn’t cancel my subscription and so I got charged an additional month. When you click on the subscription section of the website there isn’t a clear and obvious way to cancel the subscription yourself.

I never ever leave reviews but felt compelled with this one because of the blatant ignoring in my email of “ Please can I have a full refund and cancel the subscription.” And while fine, don’t give someone a refund for their disappointing experience of your service… but a decent company would have cancelled the subscription when someone asked and they didn’t and took additional money!

All in all, a really disappointing experience. I was borrowing to test out for a group of us who were interested and the others have been put off when I showed the email exchange and availability on the website (which is different when you log in to when you’re not logged in).

Feels to me like this is a company that is only able to work when things go well and doesn’t know how to handle when things don’t.

Editing for future customers are they replied: I emailed on the 31st of Jan asking for it to be cancelled. They took my additional money in the middle of February so it hadn’t been processed and they just ignored the request.

Since leaving this review they have now refunded me for the additional month they charged me. Still wouldn’t recommend or use them again. Shouldn’t take a negative review online to get good customer service. Great idea, would be a great service if they had good customer service when things go wrong.

I absolutely love Lego but finding space for it is very hard and sets are so expensive, especially as I'm a University student. So when I found Brick Borrow, it honestly shocked me. Their service is the perfect solution as I enjoy the building and I don't need to keep the set forever! I've been using Brick Borrow for over a year now and the team is exceptional, sets arrive quickly and returns are easy making the whole process straightforward. The amount of sets available is so vast, having something for everyone's taste from small to large builds. Customer service is brilliant with any queries answered very quickly whilst being friendly and extremely helpful. I couldn't recommend Brick Borrow enough, it's such a smart idea and so glad I found them!

I think this is a brilliant service. Lego is an extremely addictive thing, and not everyone has the space to keep/display sets. Lego can also get really expensive, I'm on a low income so this is a nice way to be able to experience the building without having to find somewhere to keep the set afterwards and without breaking the bank.

I think the prices are quite reasonable and I like that there are different subscription tier options, and that you can pause any time.
At first I thought the postage was a bit expensive until I realised that covers the delivery and the return fee so it's only really £2.50 each time you post something.

Returning the sets is also really really easy, they send out a returns label in with your Lego set, so you just reuse the packaging it came in and stick the label over your own address and either take it to the post office or organise a Royal Mail collection online.

I've only been a subscriber since the beginning of this year - and I'm currently building my third borrowed set. So far I've had postive experiences with fast shipping - and no major parts missing. It's also been a very quick turn around between them recieving my returned sets and me being allowed to borrow another one.
My latest set did have the brick separator missing, but that doesn't make a difference to me as I have my own one anyway.
I reached out to Brick Borrow to let them know that the brick separator was missing and that one piece was ever so slightly damaged (which is absolutely to be expected when a set is being built and dismantled over and over again by different people! And it also was not damaged to the point that it affects my building) and their replies were very fast (within a few hours - business hours of course) and very friendly!
I'm 100% confident that if I didn't have my own brick separator, they'd have sent one out to me.

Very happy so far!

Incredible value. The Lego was clean and in excellent condition. Superb , fast customer service. I built my first kit, sent it back Monday afternoon. By Thursday the same week I’d been notified that it had been received and checked, and that I could order my next one! Making it very feasible to build several kits within a month. I had a couple of questions which I posed to customer support. Both were answered very quickly. I couldn’t be happier. 😊👍

I found Brickborrow in Jan-26 and am now awaiting my 3rd order with them. For a Lego fan it’s such a great service to be able to borrow the sets for a fraction of the price and it has also given me a steer on the sets I would like to own. Brickborrow offers a real ease of service, by supplying everything you need in the one box to build and enjoy and then repackage and return, to then selecting your next borrows. Highly recommend for any Lego fan and also a great introduction for kids too 👍🏻

It I a great service with fast dispatch and roll over times - ⭐️⭐️⭐️⭐️⭐️
Highly recommended

Overall I’m really pleased with the experience of Brick Borrow, the set I received was a new set and the instructions and information provided regarding returning was clear and helpful.

It would be great to have an option for quicker delivery and the time from ordering to receiving was a few days but that’s maybe just my own AFOL impatience.

There are quite a few unavailable sets but sure once this great company grows they will have more available.

Can’t wait to order my next set soon

My son and I both love building Lego, but don't really have the space in the house for all the Lego we would like.

That's where a come company like brickborrow comes in handy, for a reasonably priced membership you can build the Lego you like, send it back and choose another as many times as you like, everything is made really easy.

Just build your Lego, dismantle it, put it in bag and box provided put on return label and send it back.

I have the subscription for a year now, and I’m totally obsessed!! I enjoy the moment of building the sets and always very eager to get my next set. I’ve suggest it to loads of my friends and I love the concept behind brick borrow. HUGE shoutout to the whole team! You guys are great!!

Brick Borrow is the best for my Lego obsessed 10 year old. The most amazing concept for anyone who wants to build Lego.
Great service and amazing sets ❤️
We can’t wait for our next set.