Brick Borrow Reviews 576

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 387 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and product, highlighting the ability to build new Lego sets without the high cost or storage issues. The customer service is frequently described as outstanding, with quick, helpful, and friendly responses to any inquiries. Many appreciate the subscription model, finding it a great value for money and a convenient way to enjoy a wide variety of Lego sets. However, some customers also noted issues with missing pieces in sets, which occasionally impacted their building experience. A few people were dissatisfied with the availability of larger, more popular sets, finding them difficult to borrow due to high demand or membership requirements. Additionally, some reviewers mentioned a lack of transparency regarding shipping costs, which were not always clearly stated before subscribing.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the concept of borrowing Lego... See more

Subscription

Users describe positive interactions with their subscription, often praising the value for money, the wide... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers appreciate the affordability, noting it's a... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending it as a fantastic way to... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting its excellence, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being able to build new lego sets every month had been so fun! We love lego, but wouldn't be able to afford a new set all the time, or be able to display the finished pieces so this really fills that... See more

Company replied

Rated 5 out of 5 stars

Brick Borrow is incredible - our two boys get to choose and build new Lego sets then send them back and get new ones. It’s a never ending carousel of bricks! What takes it from an amazing idea to... See more

Company replied

Rated 5 out of 5 stars

Excellent company and service - been using for around a year, the concept is great as can do new Lego sets every month at a much cheaper price than buying them and without need to store once built. Ha... See more

Company replied

Rated 5 out of 5 stars

Fabulous customer service. In the chaos of everyday life, we forgot to cancel my wife's annual subscription that I bought her as a birthday present a couple of years ago. She dropped them an emai... See more

Company replied


Company details

  1. Toy Library

Written by the company

Welcome to Brick Borrow - a sustainable monthly subscription service to borrow LEGO® at affordable prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

576 reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Brick Borrow is a brilliant idea

Brick Borrow is a brilliant idea. I’m a massive Lego lover but some sets I wouldn’t collect or buy myself but would love to build. So brick borrow gives me that opportunity. Thankyou BB

February 10, 2026
Unprompted review
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Reply from Brick Borrow

Thank you so much - we love hearing this. That’s exactly what Brick Borrow is for, giving LEGO fans the chance to build amazing sets without having to buy them all. Happy building!

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Rated 5 out of 5 stars

New Subscription but GREAT!

So far I am really happy with Brick Borrow! I love lego but hate the cost and don't have space to store all the ones I want to build so this is PERFECT! I get to build amazing sets and destroy them when I'm ready to send them back. It's great. I have only recently joined and built one set but ready to break it down and return it so I can order another one! Will update more when I have had a few sets too.

February 10, 2026
Unprompted review
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Reply from Brick Borrow

Thank you for the lovely review. It’s great to hear the subscription is working perfectly for you already. Enjoy picking your next build!

Rated 3 out of 5 stars

I’m enjoying the experience so far…but

I’m enjoying the experience so far although have been slightly disappointed that many of the sets advertised are in such high demand that they never seem to be available to borrow. This unavailability is only apparent after purchasing a plan and then browsing sets to borrow. I’ve still enjoyed the experience however, and customer support are always very quick to respond on the odd occasion that sets arrive with missing pieces.

February 10, 2026
Unprompted review
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Reply from Brick Borrow

Thank you for your feedback Luis! we’re glad you’ve enjoyed the service overall and found our support helpful. We currently have 950+ different sets in our library, with 500+ sets returning to availability every day from our returned sets, and we’re continually adding more of our most in-demand builds to ensure the best possible library for our amazing members.

Since starting your annual membership on 2 July 2025, you’ve already borrowed £514.93 worth of LEGO®, with many months still left on your plan to enjoy even more high-value sets. We can also see that you haven’t set up any back-in-stock alerts yet - we’d really recommend doing this, as it’s the best way to secure our most popular sets as soon as they return.

Thank you Luis and we can't wait to send out your next order!

Rated 5 out of 5 stars

Very Positive Experience

First time borrowing and building Lego from Brick Borrow. Very positive experience. Brought all the family together. Sign up was easy. Delivery was swift and the set was brand new. Looking forward to our next build.

February 7, 2026
Unprompted review
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Reply from Brick Borrow

So pleased to hear your first Brick Borrow experience has been a positive one. It’s great that it brought the whole family together, and we hope you enjoy many more builds to come.

Rated 5 out of 5 stars

2 years still loving it

They have a massive selection, website is easy to use, price plans are clear.
Always easy to get in touch if they're are any issues which are resolved quickly.
If there are any missing bits. Which is rare but happens they will source a replacement and send it to you with no further expense
I recommend sorting trays as the sets arrive in a single big bag. Unless it's a first build then it comes as it would from lego. But you also send it back in a single bag, where other lending sites want you to reverse bag
You can expect to get 2 maybe 3 build a month if your quick enough. Package turnaround can take from 3 days. Post office to picking a new set. You can even get royal mail to collect from your house to send it back rather than going to the shop.
I have been a subscriber more than 2 years and have had more than 20 sets. with 3 of those being first builds. You do struggle to get the more popular sets. Much like any library, But they do have multiples of the same ones. To try and mitigate.

February 6, 2026
Unprompted review
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Reply from Brick Borrow

Thanks for such a detailed and honest review. It’s great to hear you’ve been with us for over two years and are still enjoying the service - from the selection and turnaround to the flexibility of returns. We really appreciate you sharing the tips and balanced insight for other members too.

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Rated 5 out of 5 stars

Really enjoy being able to make Lego…

Really enjoy being able to make Lego without the huge cost of Lego and the hassle of storing or selling built sets. I’ve had a membership for a month and have already built £400 worth of Lego. A great idea and really good service.

February 3, 2026
Unprompted review
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Reply from Brick Borrow

Great to hear you’re getting so much value from your membership already Michael! Being able to enjoy the builds without the cost or storage hassle is exactly what Brick Borrow is about - thanks for the kind feedback.

Rated 5 out of 5 stars

Well what can I say just brilliant…

Well what can I say just brilliant genuines idea and works in every possible if u love anything lego will always continue to use thank you brick borrow

February 1, 2026
Unprompted review
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Reply from Brick Borrow

Love hearing this! It’s great to have you as part of the Brick Borrow community. Thanks for the support.

Rated 5 out of 5 stars

Wish I knew about this sooner!

I have been with brick borrow for nearly a year now and absolutely love it! I have a huge personal Lego collection but am limited on funds and space. Brick borrow allows me to build the sets I want without the price tag!
Their customer service is amazing!! I have had a few enquiries with them and they are very helpful and respond very quickly!
Highly recommend!

February 1, 2026
Unprompted review
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Reply from Brick Borrow

Thank you for such a lovely review Emma. We’re so pleased Brick Borrow has been a good fit for building without the cost or space worries, and it’s great to hear our customer service has been helpful - we really appreciate the recommendation.

Rated 5 out of 5 stars

Great idea

Great idea, great company. Always helpful.

January 22, 2026
Unprompted review
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Reply from Brick Borrow

Thank you for the kind words Sue! We’re really glad you’re enjoying the idea and have found the team helpful - we appreciate the support.

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Rated 5 out of 5 stars

Brick Borrow is an amazing experience…

Brick Borrow is an amazing experience for great value. There’s tons of sets to choose from, fast shipping, affordable subscription packages and it’s a really great alternative to buying Lego (and having to spend lots of ££ with nowhere to store it). Need to also mention customer service - communication is great, super friendly and always extremely prompt. Even if so it happens you’re missing a piece (99% of the time you just can’t find it) just let them know and they will send you a replacement super quick (and free of charge!) so you can finish up your build. Never ever had any issues and extremely glad to be part of Brick Borrow family.

January 31, 2026
Unprompted review
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Reply from Brick Borrow

Thank you for such a thoughtful and detailed review. We’re so pleased you’re enjoying the value, choice and fast turnaround, and it’s great to hear our customer service has made a difference - we really appreciate you being part of the Brick Borrow family.

Rated 5 out of 5 stars

I love Brick Borrow

I love Brick Borrow - I’m on my second set and just about to head into month two.

It’s value for money and a great home date night or time with the kids.

We’ve borrowed the up house and groot, and we are looking forward to exploring many more sets.

The delivery and turnaround is fast and we are looking forward to being able to build bigger sets in the future.

I recommend it to all my friends and family, I get to build Lego and not have to dust it and I’m exploring sets I wouldn’t normally buy!

January 30, 2026
Unprompted review
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Reply from Brick Borrow

Thank you so much for the lovely review. We’re really glad you’re enjoying your second build and getting so much value from Brick Borrow - from family time to date nights - and it’s great to hear you’re discovering sets you might not have picked otherwise.

Rated 5 out of 5 stars

Superb company

Excellent service and great communication. Thoroughly impressive business and Can’t say enough good things. I recommend Brick borrow for all Lego heads.

January 31, 2026
Unprompted review
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Reply from Brick Borrow

Thank you for such a kind review. We’re really pleased you’ve been happy with the service and communication, and we appreciate the recommendation to fellow LEGO® fans.

Rated 5 out of 5 stars

Great company

Great company. Fab idea for people who love building Lego but don’t have the space to display it all! 10/10 service.

January 31, 2026
Unprompted review
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Reply from Brick Borrow

Thank you for the great feedback. We’re so pleased you’re enjoying the service and that Brick Borrow works well for building without the storage headache - really appreciate the 10/10.

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Rated 5 out of 5 stars

The best subscription I have!

Discovered brick borrow through a work colleague and I’ve been borrowing ever since! It’s perfect for getting to build those sets you just don’t have room for! Any issues I’ve ever had have been promptly sorted with little hassle!

January 31, 2026
Unprompted review
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Reply from Brick Borrow

Thank you so much for the lovely review. We’re really glad Brick Borrow has been a good fit for you, especially for those builds you don’t have space to keep - and it’s great to hear our team have been able to help whenever needed.

Rated 2 out of 5 stars

Repeated Missing Pieces and Poor Quality Control

I’ve now received two Brick Borrow subscription sets in a row with missing pieces, which is completely unacceptable for a paid rental service.

The first set was missing 28 pieces. The second set is already missing 8 pieces, and I’ve only checked the first page of the inventory. At this point, I refuse to spend my time counting and double-checking pieces when that’s exactly what this service is supposed to remove the need for.

Brick Borrow did offer to send replacement pieces, but this doesn’t work in practice. I ordered the set on Monday and received it on Friday. Replacement pieces wouldn’t arrive until Monday or Tuesday, meaning I wouldn’t realistically finish building until Wednesday. By the time the set is returned and logged, I’d only be able to order another one the following Monday.

That effectively turns the subscription into a two-week loan per set, meaning you can realistically borrow only two sets a month—assuming nothing goes wrong.

A far more reasonable resolution would have been free delivery on my next set, acknowledging that I was unable to properly build the set through no fault of my own. Instead, it feels like I’m paying to check their sets for missing pieces, which should be Brick Borrow’s responsibility.

Receiving incomplete sets twice in a row points to a serious lack of quality control. A rental service should be ensuring sets are complete before sending them out. I’ve canceled my subscription because the experience has been consistently frustrating and not worth the cost.

January 31, 2026
Unprompted review
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Reply from Brick Borrow

Thank you for taking the time to leave such detailed feedback Storm! We’re genuinely sorry for the frustration this has caused.

We do everything we can to ensure sets go out complete, and experiences like this are very rare.

We've sent out over 100,000 orders and missing pieces are definitely isolated incidents. Our promise is that every set can be completed, and when pieces are missing we send replacements first class, next working day so builders can continue as quickly as possible. That said, receiving issues on two consecutive sets is clearly not the experience we aim to deliver and does point to something we’d want to investigate further.

Thank you again Storm and sorry you didn't enjoy your time with us. We'd love to welcome you back in the future.

Rated 5 out of 5 stars

Fun way to try lots of different Lego sets

Really fun way to try lots of different Lego sets. Very friendly company.

January 29, 2026
Unprompted review
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Reply from Brick Borrow

Thank you for the review - we’re really glad you’re enjoying trying lots of different LEGO sets, and it’s lovely to hear you’ve found the team friendly too.

Rated 5 out of 5 stars

Loving my new hobby!

Such a fun, brilliant idea! I’m loving Brickborrow and so enjoy picking my set and get very excited when my delivery arrives. Highly recommend for an alternative to doom scrolling!

January 29, 2026
Unprompted review
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Reply from Brick Borrow

Thank you so much for the review - we’re really pleased you’re loving Brick Borrow, and we couldn’t agree more that building is a much better alternative to doom scrolling!

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Rated 5 out of 5 stars

Great builds

Great builds, great communication and just all round great.

January 28, 2026
Unprompted review
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Reply from Brick Borrow

Thank you for the review Tom! We’re so pleased you’ve enjoyed the builds and the communication, and we really appreciate the kind words.

Rated 5 out of 5 stars

Absolutley LOVE get new sets all the…

Absolutley LOVE get new sets all the time and plenty to pick from just can’t wait to be able to do the big sets

January 28, 2026
Unprompted review
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Reply from Brick Borrow

We’re really glad you’re enjoying the variety of sets, and the big builds will be waiting for you before you know it. Thanks for being part of Brick Borrow.

Rated 5 out of 5 stars

Brick Borrow has been fuelling my…

Brick Borrow has been fuelling my nephews and my own Lego addiction for quite some time now! Absolutely fab company to deal with lots of awesome builds to choose from and we have loved building them together!

January 28, 2026
Unprompted review
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Reply from Brick Borrow

This made us smile - thank you for sharing.

It’s brilliant to hear Brick Borrow has become part of your building time together, and we love that it’s fuelling a shared LEGO habit! Thanks for the support and for building with us.

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