Experience is very god so far. Much better than I expected. The GPS is very accurate with parked locations, even provides addresses sonetimes, and the extended battery is as advertised. I’ve had it on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
BrickHouse Security is a user friendly company. I have 3 children and 3 gps devices on the vehicles. There are many features that are not supported by other tracking services. Trish has provided me... See more
Company replied
We love this Tracking system. It gives us exactly what we need for our teenage son. We see tracking, speed limits. Where's its parked. How long it took to get there. Everything. And love the price.... See more
Very reliable service I give it a +A! Customer service is second to none, they work with you no matter your issue. It’s cheap compared to other services and the most important thing is they are reliab... See more
Company replied
Company details
Written by the company
BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
Contact info
5718 W. 79th Street, 46278, Indianapolis, United States
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4.9
Excellent
885 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great product..works very well simple…
Great product..works very well simple to use.
Thank you Czarmaine for your help
March 27, 2025
Unprompted review
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Great customer service
Great customer service , All I had to do in order to receive assistance logging in was text their number and a representative Trish text me back immediately and had me in my account in a few minutes!
March 18, 2026
Unprompted review
Excellent service
I have been dealing with brickhouse security for about a year now. It is definitely worth it for security reasons and very affordable. I noticed a lil glitch from time to time. But needless to say it's accurate and on point. Thank you mervin for your time and patience with helping me today. Great customer service skill
March 17, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your continued support over the past year! We’re pleased to hear that our GPS solution has been both accurate and valuable for you. We understand that minor issues, such as occasional glitches, happen. If you notice anything that seems off, please don’t hesitate to reach out so we can investigate and ensure everything is functioning as expected.
We will be sure to pass along your thanks to Mervin. He will really appreciate it.
Marvin was very helpful and made sure I…
Marvin was very helpful and made sure I understood exactly what I was doing before I was doing it I felt comfortable and confident and what I was doing and never thought I'd actually be able to do this on my own but with his help here I am thank you so much for your patience and your time I've had a few people who have worked in this company that have not leveled up to the experience that I've had with Marvin he definitely needs to be recognized for all of his hard work
March 6, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We’re glad to hear that Mervin was able to guide you patiently and thoroughly, and that you felt comfortable and confident throughout the process.
We truly appreciate your kind words about his support, and we’ll make sure your feedback is shared with him as recognition of his hard work and dedication.
Thank you again for your trust! We’re always here if you need anything moving forward.
I love how accurate my trackers are
I love how accurate my trackers are! They give me a peace of mind knowing where my rental cars are! Battery life isn’t the best when they’re being used daily but overall a GREAT PRODUCT once you have them good and charged!!
February 28, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We are delighted to hear that our GPS trackers provide you with peace of mind and help you keep track of your rental vehicles.
We understand that battery life can vary with daily use, and we would be happy to share tips to help you maximize your device's performance. We appreciate your support and are glad that you are enjoying the product!
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Good tracking
Im not good wth answering to calls , these guys are n n on piunt
March 10, 2026
Unprompted review
Device Issue
(Mervin) helped me with a device issue and made the process quick and easy. He was friendly, patient, and got everything working again. Great customer service!
March 13, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience! We’re glad to hear that Mervin was able to assist you quickly and easily with the device issue. We will make sure to pass along your kind words. Please don’t hesitate to reach out anytime. We’re always happy to help!
Marvin was quick to assist me and…
Marvin was quick to assist me and solved my issue in a timely manner.Was friendly and informative.
March 13, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re happy to hear Mervin was able to assist you quickly and provide helpful information. We’ll be sure to share this with him!
Reliable and exact location
Reliable and exact location! I purchased devices from BrickHouse to track my daughter who travels out of the country for school a lot. The devices are very accurate and show location details that cells phones do not show. The app is easy to use and I appreciate BrickHouse for the ease and convenience of the technology.
March 12, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We understand how important it is to stay connected with loved ones while they’re traveling, and we’re glad our GPS devices can provide that peace of mind.
We’re also happy to hear that our app has been easy to use and convenient for you. Thank you for choosing us and trusting our GPS solutions.
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The tracking service is great
The tracking service is great also I love the customer service of the company, Czarmaine is nice, helpful, thank you so much!
March 9, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your kind words! We’re glad to hear you’re enjoying our GPS service and had a great experience with our customer support. We’ll be sure to share your feedback with Czarmaine, she’ll truly appreciate it.
I been using Brickhouse’s security for 3 years and no issues
I been using Brickhouse’s security services for about 3years now and I never had any issues with the service or the devices and customer service representatives are there to assist you with any help that you might need…I highly recommend them friends and family..Czarmaine has been assisting me and was very helpful..thanks again Czarmaine..
March 10, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your continued trust over the past three years! We’re glad to hear everything has been working smoothly and that our team has been there when you needed help.
We truly appreciate your recommendation and your kind words for Czarmaine. We’ll be sure to pass them along.
The device is easy to set up and…
The device is easy to set up and install and all though it's not always exactly in the right spot it's still super accurate and it gives lots of different types of data like speed it's traveling at and common roads it travels on
March 2, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We’re glad to hear the setup was easy and that you’re finding value in features like speed and travel history.
In terms of location, GPS accuracy can vary slightly depending on factors such as signal strength, nearby buildings, and terrain. If anything ever seems off or out of the ordinary, please don’t hesitate to reach out. We’re always here to help and make sure everything is working the way it should.
Fast shipping
Fast shipping, easy to use and trish gave me great customer service!!
March 10, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We’re pleased to hear that everything went smoothly from shipping to setup, and we will definitely pass along your appreciation to Trish.
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Way better than many others I looked into
It’s a great app and gps tracker. I’m actually glad I chose this one out of the maybe 8 different brands/types I looked into. It’s perfect honestly
March 10, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad our GPS solution has been a great fit for you! Should you have any questions or need support, our team is always happy to assist.
This device did exactly what I needed…
This device did exactly what I needed it too. Really recommend it!
March 10, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your recommendation! We’re glad to hear our GPS product met your needs and expectations. Our team is always ready to assist whenever needed.
Great customer service
Well the first one I got ended up coming off and they sent me a new one right away Czarmaine helped me today overall customer service has been amazing.
February 28, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience! We're sorry to hear that the first device didn't stay in place, but we're glad we were able to send a replacement quickly. We will also share your feedback with Czarmaine. If you need anything else, we're always here to help.
Had a unit go down
Had a unit go down. Service rep was on it ! Sent replacement same day, even adjusted billing for seamless transition to new one. Great peace of mind always knowing where my ATV is. Thanks guys.
March 2, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re happy our team could help quickly and make the unit replacement and billing process easy for you. Knowing that you feel at ease with your ATV’s visibility is exactly what we hope for. Thank you again for your support!
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This is a Excellent device & service…
This is a Excellent device & service for Tracking your drivers location
March 2, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad to hear that our GPS solution and service have been effective for your needs, particularly in driver tracking. We appreciate your support!
Highly recommended
They always respond to my inquiries very quickly and always resolve any issues I'm experiencing. Their devices and service are both very affordable too! I purchased the EON Odyssey and it's been almost 2 month now and I haven't had to charge it again. Very satisfied wish Brickhouse and will definitely continue doing business with them. Unfortunately the support doesn't have the best hours and are usually gone for the day kinda early, but they always respond first thing the next morning.
March 5, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your kind words and recommendation! We're thrilled to hear that the EON Odyssey is performing well for you. Its long battery life is definitely one of our favorite features as well.
We also appreciate you highlighting our support team and the excellent service they provide, as well as sharing your feedback about our support hours. We’re always looking for ways to improve, and we make sure to respond to every inquiry as quickly as we can. Customers can text our support line at any time, and if a message comes in after hours, we’ll respond first thing when we’re back.
If you ever need help outside of our support hours, we also have helpful articles on our website covering many common questions and concerns, available anytime.
Thank you again for choosing us, and we look forward to continuing to support you!
This is a amazing products and helps in…
This is a amazing products and helps in so many factors, the support team is amazing and quick shout out to Mervin for resolving a location change quickly!
March 3, 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We are pleased to hear that our GPS product has been helpful to you, and we appreciate your acknowledgment of Mervin’s prompt support in addressing your technical concern. We will pass along your appreciation to him.
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