BrickHouse Security / BrickHouse GPS Reviews 

890
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 486 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting that support representatives are extremely helpful, exceptionally patient, and quick to resolve any technical questions or unexpected problems. Many people mention that getting assistance through direct communication channels is exceptionally smooth, reliable, and completely stress-free. Consumers also heavily appreciate the dependable performance and incredible ease of setting up the GPS tracking devices. Users find the accurate real-time tracking features and straightforward mobile communication very convenient for keeping track of loved ones and vehicles during busy daily routines.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, highlighting prompt, knowledgeable, and... See more

Product

Consumers find product to be positive, highlighting reliable and easy-to-use GPS tracking systems that work... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support during their... See more

User experience

Clients share positive opinions on user experience, highlighting great satisfaction with the tracking system.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Experience is very god so far. Much better than I expected. The GPS is very accurate with parked locations, even provides addresses sonetimes, and the extended battery is as advertised. I’ve had it on... See more

Company replied

Rated 5 out of 5 stars

BrickHouse Security is a user friendly company. I have 3 children and 3 gps devices on the vehicles. There are many features that are not supported by other tracking services. Trish has provided me... See more

Company replied

Rated 5 out of 5 stars

Very reliable service I give it a +A! Customer service is second to none, they work with you no matter your issue. It’s cheap compared to other services and the most important thing is they are reliab... See more

Company replied

Rated 5 out of 5 stars

I have looked for GPS trackers and tried a couple. I purchased ITagPro that was advertised as the best tracker. Only problem with it is that it operates using BlueTooth. So, if the vehicle is out of r... See more

Company replied


Company details

  1. GPS Supplier
  2. Telematics Service

Written by the company

BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

890 reviews

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No recent history of asking for reviews

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4.9

All reviews

(890)

469 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Well the first one I got ended up coming off and they sent me a new one right away Czarmaine helped me today overall customer service has been amazing.

February 28, 2026
Unprompted review
BrickHouse Security / BrickHouse GPS logo

Reply from BrickHouse Security / BrickHouse GPS

Thank you for sharing your experience! We're sorry to hear that the first device didn't stay in place, but we're glad we were able to send a replacement quickly. We will also share your feedback with Czarmaine. If you need anything else, we're always here to help.

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Rated 5 out of 5 stars

Had a unit go down

Had a unit go down. Service rep was on it ! Sent replacement same day, even adjusted billing for seamless transition to new one. Great peace of mind always knowing where my ATV is. Thanks guys.

March 2, 2026
Unprompted review
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Reply from BrickHouse Security / BrickHouse GPS

Thank you for your feedback. We’re happy our team could help quickly and make the unit replacement and billing process easy for you. Knowing that you feel at ease with your ATV’s visibility is exactly what we hope for. Thank you again for your support!

Rated 5 out of 5 stars

This is a Excellent device & service…

This is a Excellent device & service for Tracking your drivers location

March 2, 2026
Unprompted review
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Reply from BrickHouse Security / BrickHouse GPS

Thank you for your feedback. We’re glad to hear that our GPS solution and service have been effective for your needs, particularly in driver tracking. We appreciate your support!

Rated 5 out of 5 stars

Highly recommended

They always respond to my inquiries very quickly and always resolve any issues I'm experiencing. Their devices and service are both very affordable too! I purchased the EON Odyssey and it's been almost 2 month now and I haven't had to charge it again. Very satisfied wish Brickhouse and will definitely continue doing business with them. Unfortunately the support doesn't have the best hours and are usually gone for the day kinda early, but they always respond first thing the next morning.

March 5, 2026
Unprompted review
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Reply from BrickHouse Security / BrickHouse GPS

Thank you for your kind words and recommendation! We're thrilled to hear that the EON Odyssey is performing well for you. Its long battery life is definitely one of our favorite features as well.

We also appreciate you highlighting our support team and the excellent service they provide, as well as sharing your feedback about our support hours. We’re always looking for ways to improve, and we make sure to respond to every inquiry as quickly as we can. Customers can text our support line at any time, and if a message comes in after hours, we’ll respond first thing when we’re back.

If you ever need help outside of our support hours, we also have helpful articles on our website covering many common questions and concerns, available anytime.

Thank you again for choosing us, and we look forward to continuing to support you!

Rated 5 out of 5 stars

This is a amazing products and helps in…

This is a amazing products and helps in so many factors, the support team is amazing and quick shout out to Mervin for resolving a location change quickly!

March 3, 2026
Unprompted review
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Reply from BrickHouse Security / BrickHouse GPS

Thank you for your feedback. We are pleased to hear that our GPS product has been helpful to you, and we appreciate your acknowledgment of Mervin’s prompt support in addressing your technical concern. We will pass along your appreciation to him.

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Rated 5 out of 5 stars

It's such a great way to protect your…

It's such a great way to protect your loved ones this device the Brick House security device is actually has a very high standards and they're very high quality that I've ever used it gives you long-term before you charge it so you don't have to worry about it charging time, I only charge it once a week and it's still has more charging in it and the magnet is very powerful that can stick on any metal piece in your car that you don't have to insert it inside, I used it where I can stick it outside the car and it's very safe and it gives you the most accurate locations every time it works because it's has the most accurate signals that can be sent. The Brick House security device is top 10 service I've ever used and the representatives right there answering all your questions and solving every single problem that you might face. I always get a reply from the representative [Kelvin] who is very cooperative and professional in his job that can gives you any answers or concerns that you might have and he makes things easy especially first time when I install it, Kelvin walked me through every steps and made it very easy for me he's very professional and has a legit customer service that you will never find anywhere. I highly recommend Brick House security device for everyone. Thank you so much Kelvin for your help and your advices I will definitely stick with this service for good. Thank you for being there for me and my family.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

It's very accurate.

It's very accurate.

March 1, 2026
Unprompted review
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Reply from BrickHouse Security / BrickHouse GPS

Thank you for your feedback! We are pleased to know that our GPS product's accuracy has reliably met your needs. If you require any assistance, we are always here to help.

Rated 5 out of 5 stars

I have been using various product…

I have been using various product models for years to track a personal vehicle . It works very well and it’s very easy to install.

March 1, 2026
Unprompted review
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Reply from BrickHouse Security / BrickHouse GPS

Thank you for your continued trust over the years! We are glad to hear that our products have consistently met your needs and that installation has been simple and convenient. We truly appreciate your support and are always here to assist you if you need anything.

Rated 5 out of 5 stars

Mervin was very helpful and answered my…

Mervin was very helpful and answered my questions regarding some issues with the login process. After speaking with him I was able to get everything working properly.

March 1, 2026
Unprompted review
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Reply from BrickHouse Security / BrickHouse GPS

Thank you for sharing your experience. We’re glad to hear that Mervin was able to guide you through the login issues and get everything working properly again. We will continue to be here to ensure that everything runs smoothly for you.

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Rated 5 out of 5 stars

Staff has been more than helpful,I…

Staff has been more than helpful,I really appreciate the reduced rate and technical support is top shelf-im a happy customer

February 27, 2026
Unprompted review
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Reply from BrickHouse Security / BrickHouse GPS

Thank you for your feedback. We’re glad to have assisted you with the rate, and that our support team has been helpful throughout the process. We will continue to do our best to support you!

Rated 5 out of 5 stars

Mervin was who helped me

Mervin was who helped me. i can’t say enough about how patient and helpful he was. The response to my chat was immediate and more so he did not make me feel like a total idiot. Just very polite and so very helpful. Outstanding customer service

February 27, 2026
Unprompted review
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Reply from BrickHouse Security / BrickHouse GPS

Thank you for your kind feedback. We’re glad to hear that Mervin was patient, helpful, and responsive, and that he made your experience comfortable. Creating a positive and supportive experience for our customers is very important to us, and we will be sure to let Mervin know your appreciation.

Rated 5 out of 5 stars

love to see my vehicles location in…

love to see my vehicles location in real time

February 26, 2026
Unprompted review
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Reply from BrickHouse Security / BrickHouse GPS

Thank you for your feedback. We’re glad to hear the real-time tracking is providing the visibility you need. If you ever need any assistance, our team is always here to help.

Rated 5 out of 5 stars

Excellent service!!

Always quick to respond to my messages and reactivate my service with zero issues. All of the agents are very polite especially trish!! Very great overall experience.

February 24, 2026
Unprompted review
BrickHouse Security / BrickHouse GPS logo

Reply from BrickHouse Security / BrickHouse GPS

We appreciate your continued trust! We're pleased that your service reactivation went smoothly and that our team has been helpful. We're here for you whenever you need support, and we'll pass your feedback along to Trish and the team.

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Rated 5 out of 5 stars

Brickhouse customer care

Brickhouse customer care has been available to help every step of the way and assisted when devices have had issues. The experience has been really great. Czarmaine was able to resolve my issue on a unit that was not working properly

February 24, 2026
Unprompted review
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Reply from BrickHouse Security / BrickHouse GPS

Thank you for your feedback. We understand the importance of reliable support, especially when a GPS device isn’t functioning as expected. We're glad to hear Czarmaine was able to resolve the issue and that you've had a great experience with our support team. Please know we're always here to support you whenever you need us.

Rated 5 out of 5 stars

Great Service; Great Product

I had many questions re: the tracking device. Each time I called, the customer service representative was quick, responsive and informative. All of the information has been accurate and the device has provided valuable information.

February 12, 2026
Unprompted review
BrickHouse Security / BrickHouse GPS logo

Reply from BrickHouse Security / BrickHouse GPS

Thank you for your feedback. We are always happy to answer your questions and ensure everything is clear. We’re glad our support team was able to assist you each time you called. Please rest assured that we are here to help whenever you need assistance, and we will continue to provide you with the best support possible.

Rated 5 out of 5 stars

I had an issue logging into the app

I had an issue logging into the app. And someone responded right away and got me logged in. Czarmaine is the agent who helped me they where amazing.

February 19, 2026
Unprompted review
BrickHouse Security / BrickHouse GPS logo

Reply from BrickHouse Security / BrickHouse GPS

Thank you for your feedback. We’re delighted to hear that Czarmaine was able to assist you efficiently and restore your access seamlessly. Your feedback will be shared with her.

Rated 5 out of 5 stars

Brickhouse security gave me great…

Brickhouse security gave me great customer service and answered all of my questions. Czarmaine the representative who helped me out was very attentive and supportive at making sure I fully understood everything and was fully satisfied

February 17, 2026
Unprompted review
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