Brickhunter Ltd Reviews 

761
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and prompt delivery of their orders. Customers consistently praise the staff for being professional, informative, friendly, and exceptionally helpful, often going above and beyond to assist with specific needs like brick matching and sourcing. The company's ability to supply specific brick types, including discontinued ones, and their willingness to sell part pallets, is highly valued by consumers. However, some customers also noted issues with delivery, where promised times were not met, and communication about delays was lacking, leading to inconvenience and additional costs. A few other people also felt that the delivery cost for small orders was disproportionately high, and some experienced damaged bricks due to broken pallets upon arrival.

What people talk about most

Service

Consumers consistently report positive experiences with the service, often describing it as brilliant,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Product

Reviewers highlight positive aspects of product, particularly the company's ability to match specific brick... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’d been told the bricks I’d chosen were unavailable in my nearby area so I looked on the internet and found this company which stated it had many in stock. As it had many positive reviews I decided t... See more

Company replied

Rated 5 out of 5 stars

Excellent outfit and service. Was a relatively small job, but quite detailed and with a rather exacting client, needed to match/blend two different bricks (which they did superbly), including some bri... See more

Company replied

Rated 5 out of 5 stars

I used Brickhunter Ltd to track down some bricks that were proving hard to locate, from my first email Gary Heeson was a pleasure to deal with, he replied promptly and really helpful plus everything... See more

Company replied

Rated 5 out of 5 stars

Martin was brilliant. Super helpful. Explained timeline for delivery clearly and was honest and upfront. Helped find some hard to source bricks, where I had been let down by others who advertised avai... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Brick Manufacturer
  3. Building Materials Market
  4. Building Materials Store
  5. Masonry Supply Store

Written by the company

Helping people buy bricks happily is what we're all about at Brickhunter. With a range of specialist end-to-end services and an unrivalled team boasting more than 200 years' industry experience, everything we do is designed to help you navigate the journey to successful brickwork.


Contact info

4.8

Excellent

TrustScore 5 out of 5

761 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(761)

111 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent price

Excellent price , I initially thought delivery charges were a little high until I was told where they distribution depot is. Even so they were cheaper than local suppliers. Excellent communication from them both by email and phone, highly recommend them. They are not scammers which was my initial thought give the price of the bricks .

April 17, 2025
Rated 5 out of 5 stars

An excellent service at a good price

Michael Kirk took my order and responded very quiclky and arranging a fast delivery date and at a good price.
Delivery was on time and the Staffordshire blue bricks were perfect and undamaged.
Thank you for an excellent service, I will use you again if I need any more bricks.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Mark Elliott

Mark Elliott is the most knowledgeable brick specialist I know, and I have been in the merchant/construction products sector for 40 years. Nothing is too much trouble, and the orders are executed and delivered on time and in full. The accounts team needs a personality overhaul, but that goes with the territory! Keep up the good work and Square and Compass building supplies will support you with our small amount of business.

April 3, 2025
Unprompted review
Rated 1 out of 5 stars

Do not recommend this site

Absolutely disgusted with the service, ordered and paid for 2 brick samples. One arrived promptly the second still hadn’t arrived after 10 days so I rang brickhunter they said they would chase the order. Eventually a photo arrived of the brick that didn’t arrive, the brick layer has said the whole idea of getting a sample is to match with existing brick work-a photo is nothing like the brick.

March 27, 2025
Rated 1 out of 5 stars

ordered a sample

ordered a sample, never arrived. someone emailed to ask how my order was, i said well it's not here yet. They said they'd look in to it, last i heard.

March 7, 2025
Rated 5 out of 5 stars

Great price professional service

Great price, quick delivery, no damaged bricks, good professional customer service, managed by one named person who responded promptly to any questions,
Would recommend them to anyone, and certainly use them again as we are building our home.

March 11, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look