Brickhunter Ltd Reviews 

761
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and prompt delivery of their orders. Customers consistently praise the staff for being professional, informative, friendly, and exceptionally helpful, often going above and beyond to assist with specific needs like brick matching and sourcing. The company's ability to supply specific brick types, including discontinued ones, and their willingness to sell part pallets, is highly valued by consumers. However, some customers also noted issues with delivery, where promised times were not met, and communication about delays was lacking, leading to inconvenience and additional costs. A few other people also felt that the delivery cost for small orders was disproportionately high, and some experienced damaged bricks due to broken pallets upon arrival.

What people talk about most

Service

Consumers consistently report positive experiences with the service, often describing it as brilliant,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Product

Reviewers highlight positive aspects of product, particularly the company's ability to match specific brick... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’d been told the bricks I’d chosen were unavailable in my nearby area so I looked on the internet and found this company which stated it had many in stock. As it had many positive reviews I decided t... See more

Company replied

Rated 5 out of 5 stars

Excellent outfit and service. Was a relatively small job, but quite detailed and with a rather exacting client, needed to match/blend two different bricks (which they did superbly), including some bri... See more

Company replied

Rated 5 out of 5 stars

I used Brickhunter Ltd to track down some bricks that were proving hard to locate, from my first email Gary Heeson was a pleasure to deal with, he replied promptly and really helpful plus everything... See more

Company replied

Rated 5 out of 5 stars

Martin was brilliant. Super helpful. Explained timeline for delivery clearly and was honest and upfront. Helped find some hard to source bricks, where I had been let down by others who advertised avai... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Brick Manufacturer
  3. Building Materials Market
  4. Building Materials Store
  5. Masonry Supply Store

Written by the company

Helping people buy bricks happily is what we're all about at Brickhunter. With a range of specialist end-to-end services and an unrivalled team boasting more than 200 years' industry experience, everything we do is designed to help you navigate the journey to successful brickwork.


Contact info

4.8

Excellent

TrustScore 5 out of 5

761 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(761)

112 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service, Brickhunter are the best!

We were looking for a specific brick that had been discontinued, that no one seemed to stock. Luckily, we had the recommendation of Mark at Brickhunter. An amazing find! Nothing was a problem, and they sourced the brick very quickly and easily for us. We would 100% recommend this firm - Mark Elliot is excellent. You will struggle to find better customer service than this! Thank you guys!

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great value and service.

Cost effective way of buying bricks for smallish projects. Great service with someone on the end of the phone to talk to if needed. Ordered and delivered within 2 days.

February 6, 2025
Rated 5 out of 5 stars

Superb efficient service

I contacted Brick hunter, I needed to buy a small amount of grey bricks to build two dwarf walls. I spoke to a Gentleman he was so helpful, kind considerate, knowledgeable. I ordered the bricks on Monday they arrived on Wednesday as promised. Super service a lovely company. Would highly recommend them.

January 30, 2025
Rated 5 out of 5 stars

Very happy with the service from the…

Very happy with the service from the point where I was given a quote for some very rare bricks, to arranging a quick delivery and the delivery itself. Communication was excellent throughout and I was very impressed with how easy the whole process was.

December 19, 2024
Rated 5 out of 5 stars

5 Star service

Mark Elliott has always been a great help with enquiries and problem solving. Gets all my enquiries and comes back ASAP with all the necessary info!

Great Job.

November 21, 2024
Rated 5 out of 5 stars

Excellent service

Excellent service. Mark contacted me back really quickly and offered really good advice. Deimante then had brick samples sent to me for verification on Mark's recommendations. These arrived within about two days from my initial enquiry.
They've gone above and beyond and I'm really impressed.
I'm very grateful to them both for helping me.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service as I didn’t know how to find matching bricks for my house.
The process is easy and they communicate promptly.
Found the closest match !

October 29, 2024
Rated 5 out of 5 stars

Great Service

Mark found a brick that was almost a match and I cannot thank him enough.

October 2, 2024
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Thanks for leaving such fantastic feedback, Darloboy - we really appreciate it! Good luck with your project and please let us know if we can help with anything else 🤩🧱

Rated 5 out of 5 stars

Helpful service

Helpful service, with quick and clear responses to any queries. Bricks arrived on scheduled day. Thanks to Barrie and the team.

September 26, 2024
Brickhunter Ltd logo

Reply from Brickhunter Ltd

This is really great to read, David - many thanks for taking the time to share your feedback. Please let us know if there's anything else you need and we'll do what we can to help 🙂🧱

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