BRIGHT Sport 

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Rated 1 out of 5 stars

Nasty cheap pump, worth less than a few cents. Broke on attempting to pump the first ball. Chasing refund out of principle for 4 months now. Keep getting told its coming. Balls certainly dont reflect... See more

Rated 2 out of 5 stars

Such a disappointment. Bought this for my football mad 9 year old grandson. Opened the box expecting to find a wonderful brightly coloured ball & instead saw a deflated black coloured ball which need... See more

Company replied

Rated 1 out of 5 stars

Don’t waste your money.. ordered 2 rugby balls for my sons Firstly they did arrive promptly but disappointed they were just defeated in bags ( no fancy boxes as advertised on social media platforms... See more

Rated 5 out of 5 stars

As someone who is always looking to improve my game, I was thrilled to discover these LED golf balls. The fact that they have a battery life of 50 hours means I can play to my heart's content without... See more

Company replied

Company details

  1. Sporting Goods Store
  2. Sports Memorabilia Store

Written by the company

BRIGHT was created to transform the way we channel imagination, inspiration, and innovation into the way we play sports. Play in the Future.


Contact info

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never received!!!!.

Never received!!!!.. and have been scammed by this low integrity -suspect company. DO NOT BUY from this company. It's a total scam. Also, when I read that it only GLOWS when you take a picture, I tried to stop the delivery that was 'pending' and they told me I couldn't. I ordered Dec 9th and have not received yet and company definitely had no Christmas delivery intentions! Hoping to make sure no one else makes the same mistake I did.

December 9, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Carol,

We’re sorry to hear about your order delay! We completely understand how frustrating it is when a package doesn’t arrive on time, especially for the holidays. The ball does have a holographic effect that appears when filmed with a flash, just as shown in our ads.

If you still need assistance, please reach out to support@brightsport.com, and we’d be happy to check on your order for you!

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Rated 1 out of 5 stars

Ordered on 12/08 still have not…

Ordered on 12/08 still have not received. Had to explain to my nephews why I didn’t have gifts for them.
I started reading reviews tonight from people with the same issue and reviews on poduct misleading.
DONT WASTE YOUR MONEY!

December 24, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Kimberly,

We’re really sorry to hear your order hasn’t arrived yet. We understand how frustrating that must be, especially when it was meant as a gift. If you need help tracking your package, please reach out to support@brightsport.com, and we’ll do our best to assist!

Rated 1 out of 5 stars

False advertising

Very misleading. Ball does not light up in the dark. Only on a video. From the ads it seems like we could play in the dark which is why we bought them. But not the case at all. Does not light up in the dark. Very disappointed. False advertising and I would not recommend.

December 25, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Monica,

We completely understand your frustration. The ball doesn’t glow on its own, but rather has a holographic effect that appears when filmed with a flash, which is clearly explained on our website. We never advertise it as a glow-in-the-dark ball.

If there’s anything we can do to help, feel free to reach out to support@brightsport.com!

Rated 1 out of 5 stars

ABSOLUTE WASTE OF MONEY

ABSOLUTE WASTE OF MONEY
DO NOT BUY.
Marketing very misleading.
The ball only gets bright when viewed through a camera.
If you expect to go out in the dark with head torches and enjoy the effect - forget it.
Black ball, nighttime, can't see it.
A con.
Just a black rugby ball unless you want to film it all the time.
I'm sure the sellers will say it's clear in their marketing - but the pictures are very misleading.
Rubbish.
Also - if you look carefully at the many posts below some of the ones praising are duplicated word for word under different names so clearly the positive posts are from the company itself. Let's see how long it takes them to take this mistake down.

December 25, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Egg,

We’re sorry you’re disappointed with your order. The ball doesn’t glow on its own but has a holographic effect that appears when filmed with a flash—just as we show in our ads and explain on our website.

We do have a return policy in place, and we encourage customers to reach out to our support team if they need assistance. If you’d like help with your order, please contact support@brightsport.com, and we’ll do our best to assist!

Rated 1 out of 5 stars

It’s been 3 weeks and my items just…

It’s been 3 weeks and my items just left China. It’s Christmas Day and I will no longer need them because their website says 3-5 days processing time. They didn’t even ship it for 3 WEEKS. I sent repeated messages and finally received one generic email reply.

December 24, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Tasha,

We’re really sorry your order took longer than expected. Holiday shipping delays can sometimes push back deliveries, and we understand how frustrating that must be. If you still need assistance, feel free to reach out to support@brightsport.com, and we’d be happy to check on your order for you!

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Rated 1 out of 5 stars

Can’t give zero stars unfortunately

Can’t give zero stars unfortunately. Super disappointed in this. Not only did it take forever to get here, but when I realized it was falsely advertised it was too late to do anything about it. So here I am on Christmas Eve, looking at a ball that advertises that it glows, and it’s just a dark football with a slight holographic coating to it. How is this supposed to work at night with no light??!! And as others had mentioned, they did do a sneaky add on that I didn’t realize until it was too late of an additional “gift charge”. Total bulls**t, and my son will be very disappointed.

December 24, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Courtney,

We totally get why you’re frustrated, especially on Christmas Eve. The ball doesn’t glow on its own, but it has a holographic effect that appears when filmed with a flash—just like what we show in our ads and explain on our website. We never advertise it as a glow-in-the-dark ball.

As for the extra charge, our website does allow customers to remove add-ons before checkout, but we understand that it might have been overlooked. If you need help with your order, feel free to reach out to support@brightsport.com, and we’d be happy to assist.

Rated 1 out of 5 stars

I ordered 2 footballs as Christmas…

I ordered 2 footballs as Christmas presents for my grandsons. One of them will not hold air at all, massive leaking from the lace area. I'm not sure about the other one yet because I mailed it deflated and he has not opened it yet. The other thing that is not made clear is that the balls only light up like the pictures and videos in the advertisement when you are videoing the ball. I was expecting a very colorful ball and it is not unless you are videoing. Disappointing.

December 24, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Jolinda,

We’re really sorry to hear about the issue with one of the footballs. That’s definitely not the experience we want for our customers, especially when it was meant as a gift. If the ball isn’t holding air, our team would love to assist you with this.

As for the lighting effect, the ball doesn’t glow on its own, but it has a holographic effect that appears when filmed with a flash—just like we show in our ads. If you’d like to reach out, our support team is happy to help at support@brightsport.com.

Rated 1 out of 5 stars

Don't buy!!!!!

Just got my football -- on Christmas Eve, even though I ordered it December 8, and the site advertised quick delivery. It's not 'bright' -- it's a dull gray, only lights up with a camera flash, what a ripoff. Also, it comes deflated, with no instructions and no way to pump it up unless you buy a custom pump. Ridiculous!

December 24, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Patti,

We’re really sorry your order arrived later than expected. Holiday shipping delays can sometimes extend delivery times, but we know that’s disappointing when you were expecting it earlier.

The ball is shipped deflated to keep shipping costs lower, and we do explain on our website that it needs to be inflated upon arrival. It also doesn’t glow on its own but has a holographic effect that appears when filmed with a flash—just like we show in our ads.

If you need any assistance with your order, feel free to reach out to support@brightsport.com, and we’d be happy to help!

Rated 1 out of 5 stars

FUMING

Ordered dec 3rd still no order
Considering I spent over £100 attempted delivery but no contact details to get in touch with courier
Emailed company 6 times and just a generic email back
This was a Christmas present that we won’t get and doubt I’ll be getting my mo ey back as no one from the company is actually responding

December 3, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Kerrie,

We’re really sorry for the delay with your order. We completely understand how frustrating it is when you’re waiting for a package and don’t get the responses you were hoping for. Our team does its best to respond as quickly as possible, but we know delays can be frustrating.

If you still need assistance, please reach out to support@brightsport.com, and we’ll check on your order right away.

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Rated 1 out of 5 stars

Not as advertised!!!!!

This is not1
what's advertised!!

A blacked out football turned up in a bag, not like the video on their website (where a boy opens it up and it's in a proper package), I also paid extra for a bag (hoping it would be some matching packaging like the website)... which only some random Christmas card has been included and no bag :(... absolute joke really.

Spent over £30 for a ball, that's a cheapo thing from China and NOT the UK as advertised. Delivery had taken twice the time as promised and to top it off the ball only works in the dark when you flash a light or camera on it...

Beware!!

December 23, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Daniel,

We’re sorry the ball didn’t meet your expectations. The packaging images on our website are meant to show how the ball can be gifted, but the balls are shipped deflated in secure packaging to keep shipping costs lower.

As for the lighting effect, the ball doesn’t glow on its own but has a holographic effect that appears when filmed with a flash—just as we show in our ads and explain on our website. If you need assistance with your order, feel free to reach out to support@brightsport.com, and we’d be happy to help.

Rated 1 out of 5 stars

ZERO STARS!!

ZERO STARS!!! I spent 133.85 buying one of each type of balls during their bogo sale. They said my items would be here in 3 to 5 business days from Canada. Well here I am and it’s been two weeks. The items are still in processing in China. I’ve reached out to customer support and have received no way to resolve this. I will be reporting this to someone or with my bank because this is way too much money to lose Upon reading other reviews, I wish I would’ve done that before placing an order because it seems like the product is also falsely advertised as well! But

December 8, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Whitney,

We completely understand your frustration with the shipping delays. The holidays are an extremely busy time, and unfortunately, some orders take longer than expected to process and ship. We never intend for delays to happen, and we’re sorry you had this experience.

If you’ve already reached out to support, our team is working as quickly as possible to assist. Please reply to your latest email, and we’ll do our best to help find a resolution.

Rated 1 out of 5 stars

This is NOT a UK company they are in China

Despite being advertised as Bright Ball UK, it is in China.
I have been waiting over 2 weeks for my order (although it is advertised as 5-8 day delivery).
My children will not get these in time for Xmas.
Avoid.

December 22, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Leanndra,

We understand that waiting longer than expected is frustrating, especially when it’s for a Christmas gift. While we do list estimated shipping times, delays can sometimes occur, especially during the holiday rush.

If you need assistance with your order, please reach out to support@brightsport.com, and we’d be happy to check on it for you.

Rated 1 out of 5 stars

FALSE ADVERTISING

I initially thought I was purchasing from Australia and they also said it would take 1 - 3 day to arrive. (At this time of the year I expected a week or two). When they didn’t arrive I checked the tracking and CHINA was where they were coming from.
They still haven’t arrived which upsets me as these were presents for my grandchildren. FALSE ADVERTISING. I guess they will arrive before the kids are in their teens 😡
There is NO WAY I will ever purchase anything ever again from this company

November 28, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Trudi,

We’re really sorry your order didn’t arrive in time for the holidays. We do our best to provide estimated shipping times, but unfortunately, international shipping can sometimes take longer than expected.

If you still need help with your order, please reach out to support@brightsport.com, and we’d be happy to assist.

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Rated 1 out of 5 stars

BUYER BEWARE

Ordered an illuminated football 12/11/24. First tracking update today 12/21/24 which stated arrived at facility in China…WHAT! 10 days to get from one place in China to another?? Now I would imagine it will be put on a “slow boat” if you know what I mean. Perhaps if I get it in time, I can give it for a Christmas present in 2025. Also bait and switch, they included a gift bag for six dollars and insurance for four dollars which I did not include in the original order. They don’t even deserve one star. Never purchase again from this company.

December 21, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Ken,

We understand how frustrating it is to wait longer than expected for an order, and we’re sorry you had this experience. While our shipping times are estimated, international logistics can sometimes cause delays.

As for the extra charges, we do allow customers to remove add-ons at checkout, but we understand that this might have been overlooked. If you need help with your order, feel free to reach out to support@brightsport.com, and we’d be happy to assist.

Rated 1 out of 5 stars

I have waited nearly two weeks for this…

I have waited nearly two weeks for this order and finally it arrived.
When initially ordered two items were added to the order without me realising, insurance? and a card and bag which unfortunately I only realised the insurance was added, I cancelled this but overlooked the card and bag? Great if it was a gift but I was charged £4.99.
The ball arrived but no card or bag?
I am now waiting for a refund but emailing is is quite long winded, they have requested photos of what was received and if it was tampered with?
If you order anything from this company please double check what you have actually ordered!
Not impressed at all.
Beware

December 21, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Alan,

We’re sorry for any confusion with your order. Our website does allow customers to remove add-ons before checkout, but we understand that this might have been overlooked. If you were charged for items you didn’t receive, our team would be happy to look into it.

If you still need help, please reach out to support@brightsport.com, and we’ll be happy to assist.

Rated 1 out of 5 stars

DO NOT BUY

Like so many other 2 star reviews on here I wish I could give 0 stars. I ordered this product on December 11 and it still has not shipped even though it said I was have it with in 7 days. I have emailed multiple times with no response. At this point I would rather have my money back than receive the product. This is so disappointing.

December 20, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Christy,

We’re really sorry for the delay with your order. Our estimated shipping times are based on normal conditions, but during peak seasons, processing times can sometimes take longer than expected. We understand this isn’t ideal, and we’re doing our best to get all orders out as soon as possible.

If you still need assistance, please reach out to support@brightsport.com, and we’d be happy to help.

Rated 1 out of 5 stars

Unfortunately went from bad to worse

Unfortunately went from bad to worse, system repeatedly added gift bags at a cost, when removed and went through payment process charged for them anyway.
Would not uphold the complaint as the item was already "dispatched" item arrived weeks late and did not have said gift bags in, balls not fit for purpose stitching coming away, 1 ball could not be inflated. The reflection only works with camera not under just lights, adverts are fabricated to edited to look like they shine like the moon... They don't.
Best offer with regards a refund was 25% of total order if I pay for return.
Absolute scam please

December 20, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Stuart,

We understand your frustration, and we’re really sorry your order didn’t meet your expectations. The ball doesn’t glow on its own but has a holographic effect that appears when filmed with a flash—just like we show in our ads and explain on our website.

As for returns, we do have a money-back guarantee, but like any business, we have policies in place for accepting them. If you need assistance with your order, please reach out to support@brightsport.com, and we’ll be happy to assist.

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Rated 1 out of 5 stars

Would give Zero stars if I could!!

Would give Zero stars if I could!!! I paid for express delivery and after 3 weeks I still haven’t received it and my emails are being ignored! Spent £48 as ordered gift wrapping and bought 2 balls and a pump and still nothing!!! I want a refund but I’m being ignored!!!! Worst company ever AVOID!!!!!!

December 18, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Rachel,

We’re really sorry your order hasn’t arrived yet! We completely understand how frustrating that is, especially since you paid for express shipping. Our team is working as quickly as possible to get through support requests, and we’d love to check on this for you.

Please reach out to support@brightsport.com, and we’ll do our best to find a resolution.

Rated 1 out of 5 stars

Lies and More Lies

I am leaving a second review because the comment that the company left on my first one is a complete lie. My order was never delivered. I ordered on Dec 8. It is Dec 18 and as of today, the new tracking they provided says that the order will be delivered some time in January, 14-16 days from now. But in their comment they say it was delivered to Italy on Dec 15. No, it wasn't, first of all. And second, even if it was, what good would it do me for it to be simply delivered to Italy? It needs to arrive at my home. This company is misleading and deceitful. I also think that if you look closely at the positive reviews they seem quite fake.

December 18, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Monica,

We completely understand your frustration and are really sorry for any confusion. Tracking updates are provided by the carrier, and while we do our best to ensure accurate estimates, international shipping can sometimes take longer than expected.

If you need further assistance, please reply to our latest email, and we’ll do everything we can to help.

Rated 1 out of 5 stars

Not as expected ☹️

Total false advertising I’m gutted I wasted £30 on this ball
It’s literally black with the slightest sheen to it
I’ve looked in different lights in the dark under the flash of a camera and it’s 100% not what is shown on the adverts
Bought this as a Xmas present for my son and it’s that bad I’m contemplating not even giving it to him

December 18, 2024
Unprompted review
BRIGHT Sport logo

Reply from BRIGHT Sport

Hey Chloe,

We’re really sorry the ball didn’t meet your expectations. The effect is holographic and only appears when filmed with a flash, just as we show in our ads and explain on our website. We never advertise it as a glow-in-the-dark ball.

If there’s anything we can do to help, feel free to reach out to support@brightsport.com.

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