Nasty cheap pump, worth less than a few cents. Broke on attempting to pump the first ball. Chasing refund out of principle for 4 months now. Keep getting told its coming. Balls certainly dont reflect... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Such a disappointment. Bought this for my football mad 9 year old grandson. Opened the box expecting to find a wonderful brightly coloured ball & instead saw a deflated black coloured ball which need... See more
Company replied
Don’t waste your money.. ordered 2 rugby balls for my sons Firstly they did arrive promptly but disappointed they were just defeated in bags ( no fancy boxes as advertised on social media platforms... See more
As someone who is always looking to improve my game, I was thrilled to discover these LED golf balls. The fact that they have a battery life of 50 hours means I can play to my heart's content without... See more
Company replied
Company details
Written by the company
BRIGHT was created to transform the way we channel imagination, inspiration, and innovation into the way we play sports. Play in the Future.
Contact info
Netherlands
- support@brightsport.com
- www.brightsport.com
Breach of guidelines
If i could give it no stars i would.
If i could give it no stars i would.
The ball is shipped from China not Australia. The ball doesn't glow like the advert. I tried to cancel hours after ordering and they said they couldn't cancel the order. I will be taking this further and getting media involved to do a investigation into this business. Do not buy from here.
December 18, 2024
Unprompted review
Reply from BRIGHT Sport
Hey G.m,
We’re sorry to hear that your order experience wasn’t what you expected. The ball is shipped from our international warehouse, and that information is available on our website. The holographic effect appears when filmed with a flash, just as we show in our ads.
Regarding cancellations, once an order is processed for shipping, we’re unable to cancel it. If you need further assistance, please reach out to support@brightsport.com, and we’ll do our best to help.
Advertisement
Keep away from this company ordered on…
Keep away from this company ordered on 4th December told 1-2 days to process 5-6 days to ship, sent 3 emails, was ment to be for the boys Christmas presents, terrible company don’t answer your messages just take your money and discard you, keep clear !
December 17, 2024
Unprompted review
Reply from BRIGHT Sport
Hey Tracy,
We understand your frustration, and we’re really sorry your order hasn’t arrived yet. We do our best to provide estimated shipping times, but delays can sometimes happen, especially during peak seasons.
If you still need help with your order, please reach out to support@brightsport.com, and we’d be happy to check on it for you.
Would give zero star if I could
Would give zero star if I could - next to none communication - website says shipping within 1-2 days still not received despatched email that was placed 3 weeks ago that is an Xmas present. Would not recommend- No response to my messages etc also.
December 17, 2024
Unprompted review
Reply from BRIGHT Sport
Hey WeJad,
We’re really sorry your order hasn’t arrived yet. Shipping times can sometimes take longer than expected, especially during the holiday season. Our team is doing their best to respond to all inquiries as quickly as possible, and we appreciate your patience.
If you need any assistance, please reach out to support@brightsport.com, and we’ll be happy to check on your order.
False advertisement
False advertisement. The ball came not blown up. The stitches were visible sticking out and the colour of the ball does not light up anywhere near how they do in the online videos. Very poor quality. Cheap material and I spent almost 100 for the ball and bump and Christmas cards… extremely rip off and would not pay anymore then 20 aud for all.
December 17, 2024
Unprompted review
Reply from BRIGHT Sport
Hey Renee,
We’re sorry the ball didn’t meet your expectations. The effect is holographic and only appears when filmed with a flash, just as we show in our ads and explain on our website.
As for packaging, the ball is shipped deflated to keep shipping costs lower, and we do our best to make this clear before purchase. If you need any further assistance, feel free to contact support@brightsport.com, and we’d be happy to help.
It’s fake
It’s fake. It only shines when viewed through a camera at night, with an active light source. Or photos with a flash. Have purchased one and got conned.
December 1, 2024
Unprompted review
Reply from BRIGHT Sport
Hey Graham,
We completely understand if the ball wasn’t what you expected. It doesn’t glow on its own but has a holographic effect that appears when filmed with a flash—just as shown in our ads and explained on our website.
If you need any assistance with your order, feel free to reach out to support@brightsport.com, and we’d be happy to help.
Advertisement
can i get my product before christmas-JAN 7th and still havent recieved
can i get my product before christmas? i have a fedex tracking number, but was never shipped. Bright sends me an email asking how was my product? well if i could have it in my hands ill let you know.
ordered Nov 30.
EDIT: january 7th and still no product! Marie the customer service specialist says i cannot get a refund because its in transit to my house. I call BS on that, out 70 for a crap ball probably.
December 12, 2024
Unprompted review
Reply from BRIGHT Sport
Hey John,
We completely understand how frustrating this has been for you. If your order has been in transit for an extended time, we truly appreciate your patience. Our team has been in contact with you, and we’re doing our best to assist.
If you still need help or have additional concerns, please reply to our latest email, and we’ll do everything we can to resolve this.
Absolutely dreadful product
Absolutely dreadful product, not enough information that is clear enough! Fake advertising on every aspect. I did originally think the ball glowed in different lighting just to find the balls are completely black and only work for flash. Which I’m not mad about if I knew more. But to advertise that it comes in a box yet it’s flat packed in a crumpled up bag!! Doesn’t make a good gift
December 16, 2024
Unprompted review
Reply from BRIGHT Sport
Hey Sydney,
We’re really sorry the ball didn’t meet your expectations. The effect is holographic and only appears when filmed with a flash—just as we show in our ads and explain on our website.
As for the packaging, the product images on our website show how the ball can be gifted, but to keep shipping costs lower, the balls are shipped deflated in secure packaging. If you need any assistance, feel free to reach out to support@brightsport.com, and we’d be happy to help.
I would give no stars if possible
I would give no stars if possible! Ordered 2 weeks ago. Policy states they send in 1 to 2 business days and delivery takes 3 to 5 business days. We'll I'm still awaiting for it to be sent! Emailed a week ago and they tried to make an excuse that they couldn't deliver to Canada as there are strikes. I ordered in the UK to deliver in the UK! Told me to keep checking for updates. I have emailed a few times now asking for them to cancel the order and refund my money and I am getting ignored now. Save your money. DO NOT USE THIS "COMPANY"
December 2, 2024
Unprompted review
Reply from BRIGHT Sport
Hey F.M,
We completely understand your frustration. We do our best to process orders within the estimated shipping time, but unfortunately, unexpected delays can sometimes occur.
Our team is actively working on responding to all inquiries as quickly as possible. If you need assistance with your order, please reach out to support@brightsport.com, and we’ll do our best to help.
Im not normally one to complain but…
Im not normally one to complain but this product is honestly a rip off. It is absolutely nothing like what is advertised and the "brightness" only shows up if you take a photo with a flash on. Hardly unique for a small child, are they expected to play football whilst holding a flash camera? I also paid for gift wrapping and the ball came in a grey plastic mailing envelope, flat packed and I paid for the priveledge. I would definately not recommend this and would actually encourage others to think about their choice. It is definately not as per advertised
December 16, 2024
Unprompted review
Reply from BRIGHT Sport
Hey Lyndsay,
We’re really sorry the ball didn’t meet your expectations. The effect is holographic and only appears when filmed with a flash, just as we show in our ads and explain on our website.
As for the packaging, the ball is shipped deflated in secure packaging to keep shipping costs lower. If you need any assistance, please reach out to support@brightsport.com, and we’d be happy to help.
Advertisement
Shocking company
Shocking company , cheap products at over inflated £ , takes ages to arrive . The deals aren’t honoured and they say you made a mistake on the bogof deals .
Don’t trust this awful shoddy company , they’re crooks and don’t care about customer service .
The balls don’t glow , they’re cheap and nasty mass produced tat !
December 15, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Dawn,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience didn’t meet your expectations.
Regarding the "Buy One Get One Free" promotion, we always encourage customers to review their order at checkout to ensure that the promotion is correctly applied before completing the purchase. We regret any misunderstanding and will work to make our promotions clearer in the future.
As for the product, the glow feature is designed to be visible when captured on camera or in certain lighting conditions, as described on our website. I understand if this wasn’t what you expected, and I appreciate your feedback on the product quality and delivery timeline.
We take all customer concerns seriously and are constantly working to improve both our products and services.
This company is a scam
This company is a scam. I ordered one. When I got the email confirmation it said it would be coming from CHINA in 3-5 working days. That was 9 days ago. It never came. No one responds to emails. I got played
December 15, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Monica,
Thank you for reaching out and sharing your concerns. Upon checking, your order was delivered to Italy as of December 15. We apologize if there was any confusion regarding the delivery timeline or communication delays.
We strive to ensure timely deliveries, but during busy periods, such as the holiday season, occasional delays may occur. Please feel free to double-check the delivery address or with your local courier service for further details.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our service.
If zero stars were and option...
If zero stars were and option, it would be ZERO. It does not light up at night or during the day. The advertisements on TikTok, IG, Reels, etc... are meant to portray a ball that lights up in the dark. It does not. It perhaps does if filmed, but if I'm playing with the ball and it's not BRIGHT (at all) what do I care what the camera sees??? IT IS A SCAM!!!! DO NOT BUY!!!
December 14, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Jamie,
Thank you for your feedback. I’m very sorry to hear that the product did not meet your expectations.
To clarify, the ball is designed to reflect brightly when captured on camera or video, as stated in the product description. I understand, however, that this may not align with what you expected based on the advertisements. We sincerely regret any confusion this may have caused and appreciate your perspective.
We strive to provide clear and accurate information about our products, and your feedback helps us improve both our products and the way we present them.
Thank you for bringing this to our attention.
SCAM - Bright Sport does NOT honor its return policy
We purchased the Bright Sport football. Once we realized the ball only lights up on a camera/photo we requested a return form. (The website does not offer a phone number or means to return, only an email). We received a 'canned' response. We sent a second request for return form, including a snip of their 30 Day Money Back Guarantee logo from the site. No response.
We should have known this was a scam when our virus protector questioned pur access to their site.
December 12, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Kimberly,
Thank you for sharing your feedback. I’m truly sorry to hear that you were disappointed with your purchase of the Bright Sport football. We strive to accurately represent our products, and I apologize if the lighting feature was not as expected. It’s designed to light up in photos and videos, but I understand how this might have been unclear.
I also apologize for the delays in responding to your return request. We do have a returns process in place, and I regret that your experience with it wasn’t as smooth as it should have been. Our team typically responds to all emails, and I’ll be reviewing our communication processes to ensure better responses in the future.
Regarding your concern about accessing our site, we understand that security software can sometimes flag sites, but please rest assured that we take security and privacy seriously.
Thank you again for your feedback. We are committed to improving our service.
Advertisement
The ball does not light up
The ball does not light up; it’s simply false advertising to show that it does. The ball took a couple of weeks to arrive, and the grip is very poor, making it practically unusable except as a toy. The surface is far too slippery.
December 12, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Maria,
Thank you for sharing your feedback. I’m sorry to hear that the product did not meet your expectations.
To clarify, the lighting effect is designed to be more noticeable when the ball is photographed or filmed, which can explain the discrepancy you’ve experienced. We strive to accurately represent the product, and I apologize for any confusion caused.
Regarding the grip, we understand your concern, and we appreciate your feedback on this aspect. We take customer reviews seriously and will consider this in future product evaluations.
Thank you for bringing this to our attention.
Absolutely rubbish
Absolutely rubbish, nothing like the adverts and it arrives in a bag. For the pride I expected it to come in a box etc. Does not light up at all!!
December 12, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Deborah,
Thank you for your feedback, and I’m truly sorry to hear that the product did not meet your expectations. I understand how disappointing it can be when an item doesn't match what was expected, especially when it's meant to be a special purchase.
To clarify, the product description and images on our website aim to accurately represent the item, but the lighting feature is intended to glow under certain conditions, such as in a photo or video, which can sometimes be less noticeable in normal use. We also send the ball deflated for shipping convenience, which is why it may not have arrived in the expected packaging.
We are committed to ensuring that our customers are satisfied with their purchases.
Thank you for bringing this to our attention.
Scam company with questionable business model
They added something I didn’t order to my package (a tiny, rubbish Christmas card that cost more than a whole pack in Tesco) and charged me for it, then told me I’d need to pay delivery to send it back. Also, the ball doesn’t light up - it just glows in camera flash footage! Beware their “refund policy” - they would have to refund you anyway (as per distance selling regulations) and they won’t pay return postage for you, so effectively they don’t have a returns policy outside of what is required by law. They also sell at inflated prices, then when you ask for refund they say “oh that will cost you an arm and a leg to return. Why not just take a discount?” This is basically their business model. I still can’t get the return address out of them for love nor money, and I’ve been asking for over a week. AVOID like the plague!
December 12, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Alexandra,
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. I completely understand your frustration, and I’d like to address your concerns.
Regarding the added item, I want to clarify that all optional items, such as gift cards or extras, can be removed directly on the order page before checkout. We aim to make the shopping experience as smooth as possible, and I apologize if this wasn’t clear during your purchase.
As for the ball’s lighting feature, I’m sorry to hear it didn’t meet your expectations. The glow is designed to appear more prominently in certain lighting conditions, and we’ve worked to ensure the product description is clear on this.
We do follow distance selling regulations, and we’re committed to offering fair and transparent service. While return postage is generally the responsibility of the customer, we offer discounts and other options in situations where a return might be inconvenient.
Order not received
Order not received. Ordered on 28th November and emailed the company chasing with no reply. Looks like I’m another person to be scammed by this “company”
November 28, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Rachel,
I’m truly sorry to hear about the delay with your order and the lack of response to your emails. I completely understand your frustration, especially during this busy time of year.
Please know that we are not a scam, and we take customer concerns very seriously. Due to the high volume of orders and the holiday season, some shipments may experience delays. I will look into your order right away and provide you with an update on its status.
If there are any issues or if you wish to discuss this further, please don’t hesitate to reach out. We appreciate your patience and are committed to resolving this matter as quickly as possible.
Advertisement
Doesn’t deserve a 1 star it’s just a…
Doesn’t deserve a 1 star it’s just a black ball that lights up if it’s video very disappointing grandson hates it no return policy don’t buy
December 11, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Teresa,
Thank you for sharing your feedback. I’m truly sorry to hear that the product didn’t meet your expectations and that your grandson wasn’t happy with it. We aim to provide clear information to help our customers make informed purchasing decisions.
The full description of the product, including details about its lighting feature, is available on our website to ensure transparency about its functionality. We apologize if this was not fully clear at the time of your purchase.
We understand your frustration, and while our return policy is outlined on our website, we’re happy to assist you further if you have any questions or need help with the product. We appreciate your feedback and will use it to improve our service.
Don't buy!!
Don't buy!!! You won't receive your items, ordered for Christmas and still so called stuck on ready to ship, I want my money back all of it beyond a joke this site.
November 28, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Miss Amy,
I’m truly sorry to hear about the frustration you’ve experienced with your order, especially given that it was intended as a Christmas gift. I understand how disappointing delays can be, and I sincerely apologize for the inconvenience this has caused.
Due to the high volume of orders during the holiday season, some shipments have taken longer than expected. I want to assure you that we are doing everything we can to get your order processed and shipped as quickly as possible.
I truly apologize for the frustration this has caused and appreciate your patience as we work to resolve the issue.
Not worth it
I ordered express shipping. It arrived late. The balls arrived flat with no pump. The ads showed nice packaging. Came in a plastic bag. Not worth the money.
December 9, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Anne,
Thank you for sharing your feedback. I’m sorry to hear about the issues you experienced with your order, and I understand your frustration.
To clarify, the ball and packaging shown in our advertisements are part of our product marketing efforts and are intended for promotional purposes. Due to shipping costs, the ball is sent deflated, which allows us to offer more affordable delivery options. Additionally, as part of our cost-effective shipping process, we use minimal packaging to ensure the item arrives safely.
We apologize for any confusion this may have caused, and I’m sorry that your express shipping order arrived late. Please let us know if there’s anything else we can assist you with or if you’d like help obtaining a pump to inflate the ball.
We truly value your feedback and appreciate your understanding as we work to improve our
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.