Nasty cheap pump, worth less than a few cents. Broke on attempting to pump the first ball. Chasing refund out of principle for 4 months now. Keep getting told its coming. Balls certainly dont reflect... See more
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Such a disappointment. Bought this for my football mad 9 year old grandson. Opened the box expecting to find a wonderful brightly coloured ball & instead saw a deflated black coloured ball which need... See more
Company replied
Don’t waste your money.. ordered 2 rugby balls for my sons Firstly they did arrive promptly but disappointed they were just defeated in bags ( no fancy boxes as advertised on social media platforms... See more
As someone who is always looking to improve my game, I was thrilled to discover these LED golf balls. The fact that they have a battery life of 50 hours means I can play to my heart's content without... See more
Company replied
Company details
Written by the company
BRIGHT was created to transform the way we channel imagination, inspiration, and innovation into the way we play sports. Play in the Future.
Contact info
Netherlands
- support@brightsport.com
- www.brightsport.com
Breach of guidelines
Quality Ball, Packaging Could Be Better
I ordered the volleyball for my niece, and while the ball’s solid, the package was a little messed up when it got here. Didn’t affect the ball, and she’s happy with it.
August 23, 2024
Unprompted review
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Kids Won’t Stop Playing with It!
My kids can’t get enough of this! Definitely buying more for the fam!
August 26, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Megan,
That's amazing to hear! We're thrilled your kids are loving it, and it's great that you're planning to buy more for the family. If you need any assistance or recommendations, feel free to reach out!
Warm Regards,
Team Bright Sport
Turns out I was wrong…
At first I thought my package would never arrive but turns out it did and with perfect condition. Very cool looking ball and worth the money 👍🏻😁
September 9, 2024
Reply from BRIGHT Sport
Hello Arad,
Upon reviewing your order, it shows that your package has already been delivered. We kindly suggest reaching out to our customer service team at support@brightsport.com for further details regarding the shipment. We're here to assist you and ensure any concerns are promptly addressed!
Warm Regards,
Team Bright Sport
Buy now button
Buy now button, I thought I would be expected to add address or tick a box for which, but nope… wrong address in automatically entered and I tried to message the company to change as this is a gift which will be ruined.
I noticed this straight away but no one is responding.
Their emails say check address, but what is the point as if you see a mistake you can’t rectify anything.
Stupid and customer service don't seem to exist.
September 6, 2024
Unprompted review
Reply from BRIGHT Sport
Hello K Barbour,
We sincerely apologize for the frustration you've experienced with your order. We understand how important it is to have the correct address, especially for a gift. Typically, there is an opportunity to review and correct the address before finalizing the order. However, it seems this step was missed, and we deeply regret that you haven't received a response from our team.
Please rest assured that we're here to help. Kindly reach out to our customer service at support@brightsport.com, and we'll do everything we can to resolve this issue for you as quickly as possible. We appreciate your understanding and are committed to making this right.
Warm Regards,
Team Bright Sport
Night vision glasses took time, work well
Reflective soccer ball shipment was slower than I hoped, but I'm happy with it. Customer service was very accommodating.
July 29, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Chloe,
Thanks for letting us know! We're glad to hear that you’re happy with the reflective soccer ball and that our customer service team was accommodating. We appreciate your patience with the shipping time. If you need anything else or have more feedback, feel free to reach out!
Warm Regards,
Team Bright Sport
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I didnt receive it
August 6, 2024
Reply from BRIGHT Sport
Hello Rayshree,
Thank you for accepting the partial refund. We want to clarify that the partial refund is optional and not mandatory. You have the option to decline it and return the ball for a full refund. Our customer service team has sent you the return form, but we understand your decision to opt for a partial refund. Thank you for your understanding and cooperation.
Warm Regards,
Bright Sport Team
This company is an absolute disgrace
This company is an absolute disgrace. Their promise of 3-5 business days delivery is nothing but a blatant lie. It's been six days, and there's still no sign of the ball we ordered for our son's birthday. What's worse, they conveniently failed to mention that the product was shipping from China!
Had we known this crucial detail, we would've simply ordered the £5 version from a well-known Chinese website, which ironically delivers much faster. The incompetence and dishonesty of this company are staggering.
Don't waste your time or money on this ball or this company. They're utterly unreliable and clearly don't value their customers. Save yourself the frustration and look elsewhere for your purchases. This company deserves to be avoided at all costs.
July 31, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Eleanor,
Thank you for your feedback. We would like to address your concerns directly.
We acknowledge the delay in delivering your order and want to assure you that this was due to an unexpected issue with the shipment. However, we are pleased to inform you that your order has now arrived in your country and will be delivered to you shortly.
We understand the frustration that delays can cause and appreciate your patience during this time. Please rest assured that we are committed to ensuring that your order reaches you as soon as possible.
If you have any further questions or need additional assistance, please feel free to contact our customer service team.
Thank you for your understanding.
Warm Regards,
Bright Sport Team
We have bought this ball under the…
We have bought this ball under the impression it will glow at night ! Firstly we waited over 3 weeks to get the ball . Once we got it I pumped it up and in my mind thinking put it in the sun to kinda change it , it doesn't glow intact since getting the ball it just a very expensive black ball ! If anything I would not recommend this product!
July 1, 2024
Reply from BRIGHT Sport
Hello Rona,
Thank you for your feedback. We want to address your concerns clearly.
The description and quality details of our soccer balls are accurately listed on our website. If you have received a ball that cannot be inflated, we urge you to send us an email so we can assist you with this issue promptly.
We take all feedback seriously and strive to provide high-quality products. Our review system is designed to be transparent and unbiased. We encourage you to reach out to our customer service team to resolve any concerns you have.
Warm Regards,
Bright Sport Team
Delivery for my American football was…
Delivery for my American football was delayed, but the product looks great. Customer service was helpful.
July 4, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Levi,
Thank you for your feedback. We appreciate your patience regarding the delivery delay and are glad to hear that the American football looks great.
It’s also fantastic to know that our customer service team was helpful. If you need any further assistance, please don’t hesitate to reach out.
Warm Regards,
Bright Sport Team
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Don’t buy, just don’t
Customer Service
The most disappointing aspect of my experience has been the customer service, or rather the lack thereof. I decided to return the product due to its poor quality. I’ve sent 12 messages to the customer service team over the past two weeks, and I haven’t received a single response. This level of unresponsiveness is unacceptable and has left me feeling extremely frustrated.
Return Process
The return process has been a nightmare. Without any response from customer service, I’ve been unable to initiate a return or get any updates on my refund status. This has been a major inconvenience and a waste of my time.
Conclusion
If you value your time and money, I suggest looking elsewhere. My experience has been nothing short of a hassle, and I am extremely disappointed with this purchase.
Rating: 1/5
Please address your customer service issues to ensure future customers do not have to go through the same frustrating experience.
July 4, 2024
Unprompted review
Reply from BRIGHT Sport
Hell Mike,
We apologize for the inconvenience and the delay in our response. We are currently experiencing a high volume of emails, which has affected our response time.
Upon checking, we see that we have responded to your initial email. Please reply to our email so that we can work together to resolve this issue promptly.
Thank you for your patience and understanding.
Warm Regards,
Team Bright Sport
Flashy marketing not to be trusted
Very disappointed with the product and customer experience with this company. I purchased an AFL ball for my nephews birthday however the ball had a faulty valve, when I contacted bright sport to request a replacement I was advised that it was outside of the 30 day return period and therefore they were unable to replace the ball. When I explained to Bright sport that the ball was purchased and stored until his birthday and we didn’t know it was faulty until he tried to inflate it after we gave it to him for his birthday. Bright sports reply was that we should have inflated it when we received it. I am disappointed with this reply as a faulty product should be replaced. I now have a very expensive deflated AFL ball that will unfortunately end up in landfill no doubt along side all the other faulty bright sport products.
Latest Update, following Bright Sports offer to replace the faulty ball I contacted them directly to action this offer however after requesting photos of the ball which I provided I have not heard back from them and there is no replacement ball to be seen. This was clearly a false public offer/promise. Yet another reason not to purchase products from this company.
July 17, 2024
Unprompted review
Reply from BRIGHT Sport
Hello TS,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced.
We understand your frustration regarding the faulty AFL ball and the timing of the discovery. While our refund and replacement policy, which is posted on our website, states a 30-day return period, we recognize that this situation is unique.
Please allow us to make this right. Although your request falls outside the typical return window, we value your satisfaction and are willing to offer a replacement for the defective ball. Customer satisfaction is our top priority, and we strive to ensure that all our products meet your expectations.
Once again, we apologize for any inconvenience this has caused and appreciate your understanding.
Warm Regards,
Team Bright Sport
No bad reviews on website??
They have 0 review less that 4 stars on their website. This is very misleading as our ball arrived unable to be inflated due to poor quality. We have found through other sites that this has been an issue others have had so where are their reviews? It seems like the company is not sharing negative feedback/reviews on any of their platforms. I find it to be dishonest and distasteful. When you spend $80 on a soccer ball you expect high quality especially if it is advertised with 0 negative reviews.
July 17, 2024
Unprompted review
Reply from BRIGHT Sport
Hello MF,
Thank you for your feedback. We want to address your concerns clearly.
The description and quality details of our soccer balls are accurately listed on our website. If you have received a ball that cannot be inflated, we urge you to send us an email so we can assist you with this issue promptly.
We take all feedback seriously and strive to provide high-quality products. Our review system is designed to be transparent and unbiased. We encourage you to reach out to our customer service team to resolve any concerns you have.
Warm Regards,
Bright Sport Team
Too slow waiting 3 weeks and missed the…
Too slow waiting 3 weeks and missed the birthday it was meant for
July 1, 2024
Reply from BRIGHT Sport
Hello Michelle,
We apologize for the inconvenience you have experienced. It seems there has been a problem with the shipment, which resulted in a delay of three weeks. We understand how frustrating this must be, especially since it caused you to miss the birthday it was intended for.
We kindly ask you to reach out to our customer service team so we can address this issue promptly and find a satisfactory resolution for you.
Thank you for your understanding and patience.
Warm Regards,
Bright Sport Team
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Loved this shop
Loved this shop, lot of choices and all great quality. Bought a soccer ball and I m very happy about it. Recommended
July 1, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Michele,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our shop and are happy with your soccer ball. Your recommendation means a lot to us. If you need anything else or have any questions, feel free to reach out. Thanks again for your support!
Warm Regards,
Team Bright Sport
Good products with great quality
Good products with great quality. I am happy with my order, and my kids have a lot of fun with their new toy. In conclusion, I strongly recommend BRIGHT Sport
July 7, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Andres,
Thank you for your wonderful feedback! We're delighted to hear that you're happy with your order and that your kids are having a lot of fun with their new toy. Your strong recommendation means a lot to us. If you need anything else, don’t hesitate to reach out. Thanks for choosing BRIGHT Sport!
Warm Regards,
Team Bright Sport
Great ball
Great ball, good quality, not expensive ans will last for ages.
July 10, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Mr. Stuart,
Thank you for your feedback! We're thrilled to hear that you find the ball to be of great quality and a good value. It's great to know that it's durable and will last for ages. If you have any more questions or need further assistance, feel free to reach out. We appreciate your support!
Warm Regards,
Team Bright Sport
Daughters birthday present ruined
Daughters birthday present, thought it was going to be an amazing present for my football obsessed daughter, how wrong was i, I'm not bothered about the holographic effect, she understands that its the phone flash that makes the magic happen, what i am bothered about is that after three hours of her doing keep ups, passing back and forth on the street, the ball is torn, the stitching is popping out on the ball and bright sport company is a company that will accept the ball back in new unused condition, 0 zero protective coating on the ball, for the material to be torn this easy is an absolute disgrace, £30 quid for a gimmick football, i could have spent a tenner on a ball from sports direct and the ball would have lasted three months, even temu footballs would be a better investment, absolutely avoid, do no waste your money on this product, the money is not going into product design or improvement, its going into social media adverts to draw mugs in like myself and keep football loving kids absolutely upset and disappointed.
July 6, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Ben,
Thank you for your feedback. We would like to clarify that the full description of our product is available on our website. At no point do we claim that our ball lights up, as it does not contain a battery.
We apologize if you encountered any issues with your order. We encourage you to reach out to our customer service team so we can resolve this matter together. Your satisfaction is important to us, and we are committed to addressing any concerns you may have.
Thank you for bringing this to our attention.
Warm Regards,
Team Bright Sport
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Bought a soccer ball and my two boys…
Bought a soccer ball and my two boys are so happy with it. Less screen time for them is brilliant.
June 10, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Margorie,
That’s wonderful to hear! It’s great that the soccer ball is bringing your boys so much joy and encouraging less screen time. If you need any more recommendations or have any other questions, just let me know!
Warm Regards,
Team Bright Sport
Got the football and I must say I'm…
Got the football and I must say I'm surprised. It is black but when put in my screen and recorded my kid doing freestyling, we both are amazed with its colorful effect.
June 28, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Deanna,
Thank you for sharing your experience! We’re thrilled to hear that you and your child are amazed by the colorful effect of the football. It’s great to know that it’s adding an extra layer of fun to freestyling. If you have any more feedback or need assistance, feel free to reach out. Enjoy the football!
Warm Regards,
Team Bright Sport
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