Nasty cheap pump, worth less than a few cents. Broke on attempting to pump the first ball. Chasing refund out of principle for 4 months now. Keep getting told its coming. Balls certainly dont reflect... See more
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Such a disappointment. Bought this for my football mad 9 year old grandson. Opened the box expecting to find a wonderful brightly coloured ball & instead saw a deflated black coloured ball which need... See more
Company replied
Don’t waste your money.. ordered 2 rugby balls for my sons Firstly they did arrive promptly but disappointed they were just defeated in bags ( no fancy boxes as advertised on social media platforms... See more
As someone who is always looking to improve my game, I was thrilled to discover these LED golf balls. The fact that they have a battery life of 50 hours means I can play to my heart's content without... See more
Company replied
Company details
Written by the company
BRIGHT was created to transform the way we channel imagination, inspiration, and innovation into the way we play sports. Play in the Future.
Contact info
Netherlands
- support@brightsport.com
- www.brightsport.com
Breach of guidelines
Wouldn't recommend stay away
Poor quality bought as a Christmas present for my son won't inflate customer service very poor had many interactions with John who hasn't been helpful refused to give me any details of someone higher I paid 52.00 and looks like I've lost that money for nothing very disappointed very unhappy please don't waste your money
December 8, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Rebecca,
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with the product and our customer service. I completely understand your frustration, especially since you bought the item as a gift for your son.
I apologize that the product didn’t meet your expectations and that you’ve had difficulty with the customer service process. We strive to offer quality products and support, and it’s disappointing to hear that we missed the mark in your case.
Your satisfaction is important to us, and we want to do everything we can to ensure a positive experience.
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I ordered these for Christmas at…
I ordered these for Christmas at thanksgiving and I still haven't received my football, soccer ball or volleyball. Where the heck is my order???
December 7, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Lisa,
Thank you for reaching out, and I sincerely apologize for the delay in receiving your order. We understand how important it is to receive your items, especially during the busy holiday season.
Due to the high volume of orders around Christmas, some shipments may experience delays, but rest assured, we are doing everything we can to ensure that all orders arrive before the holidays. I will look into your order right away and provide an update on its status.
We appreciate your patience and understanding, and I’ll make sure to get back to you with more information as soon as possible.
DO NOT BUY this ball is a joke !
DO NOT BUY this ball is a joke !! Only lights up when you take a pic /video otherwise it's just a very expensive black ball, wish we had read these reviews beforehand. Asked to return and got the same response as everyone else it seems !! 15% refund or £15 to return. Disgusting scammers selling crap for children's Xmas presents ! Well done scumbags
December 6, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Julie,
Thank you for sharing your feedback. I’m truly sorry to hear that the product didn’t meet your expectations, and I completely understand your frustration. We strive to provide high-quality products and service, and I regret that we missed the mark in your case.
Regarding the return process, I’d like to clarify that we offer a partial refund option for customers who choose to keep the item, but a full refund is always available if you decide to return it. As stated in our policy, customers are responsible for return shipping costs, and we apologize for any confusion caused.
We’re committed to improving our service and ensuring customer satisfaction, so I appreciate you bringing this to our attention. If you would like to proceed with a return, please feel free to reach out, and we will assist you further.
I’ve just placed my order and now wish…
I’ve just placed my order and now wish I had read the reviews I’ve tried to cancel the order or contact the company and there seems to be no way to do this online. I’m so annoyed with myself as at Christmas money is tight and precious and I now feel I may have been scammed like so many reviews on here.
ITEM STILL NOT RECIEVED 16.12.24
December 6, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Hayley,
Thank you for reaching out, and I’m truly sorry to hear about your concerns. We completely understand how frustrating it can be when you feel uncertain about an order, especially during the busy Christmas period.
I want to assure you that we are not a scam, and we take our customers’ concerns seriously. Due to the high volume of orders during the Christmas surge, all orders are processed automatically to ensure that every customer receives their items in time for the holiday season. This means that we may not be able to make changes to orders once they are in progress, but we are happy to help you with any other questions you may have.
If you need assistance or further clarification, please don’t hesitate to reach out to our customer service team. We’re here to help and are committed to providing a positive experience.
Thank you for your understanding, and we sincerely hope you enjoy your purchase once it arrives.
Heap of rubbish
Ball came doesn't inflate properly then goes down. Doesn't light up only in the flash from your phone. Totally misleading. Won't refund my money. Will cost me 15 pound to send back. Apparently this is in their returns policy made clear to me. Funny I can't find anything about returns on their web site. To add insult to injury i can get 15% off to keep a ball that needs to be put in the bin. Now ignoring my emails. Noticed on different adds the same people are giving great reviews and encouraging people to buy. All bad comments are getting removed. This company needs banned. Update. Been offered 25% off to keep the ball. The ball that doesn't stay blown up. Also can send back will cost me up to 15 pound. Oh and they not responsible if it doesn't get there. Total scammers.
December 5, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Helen,
Thank you for sharing your feedback. I’m truly sorry to hear about the issues you’ve experienced with the product and the frustration caused by our return process. I want to assure you that we take your concerns seriously.
I’d like to clarify that partial refunds, such as the 15% or 25% offers, are entirely optional. You are welcome to choose a full refund if you prefer, and I can confirm that your refund has already been processed. Please allow some time for it to reflect in your account.
I also apologize for any confusion regarding our returns policy. While customers generally cover the cost of return shipping, I understand how this can be inconvenient. I’ll make sure our return information is clearer on the website to avoid further confusion.
Lastly, I’m sorry for the delay in responding to your emails. We strive to provide timely support and I’ll ensure that we improve our communication moving forward.
We value your feedback and are committed to resolving this to your satisfaction. If you have any further concerns, please don’t hesitate to reach out.
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If there was 0 stars I definitely would…
If there was 0 stars I definitely would rate them that, I have literally just ordered a football for my son for Xmas and wish I had came here first, my order went through, they added £4.99 for gift wrap even though I removed the option. Then 2 minutes after my order I had an email saying they have updated my order and added a rugby ball onto my order and charged my card again. . I have emailed to cancel order and also contacted my credit card company in case they fail to respond and cancel order and refund, AVOID
In response to your comment, I did add the item to the cart after my first order to see why gift wrap had been added, and I undone the toggle and it automatically went back on and I certainly didn’t check out another item, also the item wasn’t dispatched as I emailed 20 minutes after the order was placed and before the shipping email was sent, and furthermore, why would I wait for the item to return (when I didn’t order it) when you are offering others on here a percentage of refund and not a full one, or full one only if we pay return postage which is more than the refund. You’re an absolutely disgusting merchant, a scam and need closing down by trading standards
December 1, 2024
Unprompted review
Reply from BRIGHT Sport
Hello,
Thank you for bringing your concerns to our attention. We would like to clarify a few points regarding your order:
1. Gift Wrap Option: There is a toggle on the checkout page that allows you to remove the gift bag option, making it optional for all orders. We’re sorry if this caused any confusion during your checkout process.
2. Additional Item: Adding another ball to your order would require manually placing it in the cart. The system cannot automatically add an item without user input. We regret any misunderstanding regarding this process and are happy to review further if needed.
3. Cancellation Request: Unfortunately, once an order has been dispatched, we are unable to cancel it. However, you are welcome to contact us after the item is delivered, and we will assist you with the next steps.
We understand your frustration and genuinely want to resolve this issue. If you have any further questions or need additional assistance, please feel free to contact us.
Warm Regards,
Bright Sport Team
Poor quality. Misshaped. 30 day money back guarantee is not legit!
Items have arrived and are of really bad quality. Balls don't inflate properly, due to uneven stitching. Reported via customer service and asked to return as per 100% 30 day guarantee. They won't provide a return address, instead of 20% refund, then 25% to which I refused both and continued to ask for a return address and 100% refund. I am now not receiving a response at all. Please read reviews on trust pilot and Facebook mentions. Not sure how this company has not been shut down yet. I am £75 pound out of pocket and it seems no one can help me. Even paypal have rejected my claim. It seems we are no longer entitled to consumer rights.
November 11, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Jessica,
Thank you for reaching out to share your experience. We sincerely apologize for the disappointment and frustration you’ve encountered with both the product quality and our service. This is not the standard we strive to uphold, and we are committed to addressing your concerns promptly.
We understand that you have requested a return and a full refund under our 30-day guarantee but have not received the return address. We also regret the delay in our communication, which has added to your frustration. Please rest assured that we are reviewing your case and will contact you shortly to provide the necessary return details and ensure a resolution that meets your expectations.
Your feedback is valuable to us and helps us improve. We appreciate your patience as we work to resolve this matter, and we are here to assist further if needed.
Warm Regards,
Bright Sport Team
Very disappointed !
Very disappointed !
Took advantage of a sale & noticed upon checkout random items had been added.
Contacted the company and got an automated reply about “sorry too late, already dispatched”.
Should’ve hesitated and read reviews.
November 28, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Sophia,
We’re sorry to hear about your disappointing experience. We understand your frustration regarding the unexpected items added to your order during checkout. Please note that there is a toggle on the checkout page where you can turn off the gift bag option, and you can also untick the insurance box to remove those from your order.
Once an order is dispatched, it becomes difficult for us to make changes. However, we always strive to assist customers as best as we can.
Thank you for sharing your feedback, and we apologize for any inconvenience caused.
Warm Regards,
Bright Sport Team
Avoid!
Avoid!
Don’t waste your money, this company is making lots by conning us all, please save your money.
My ball has never arrived, friend ordered one and it did arrive about x3 weeks after we ordered and it was a rubbish dull black ball, not glowing like the photos. If anyone reads this I would like a refund for my order please!
November 25, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Jenny,
Thank you for your feedback. Upon reviewing your order, we can confirm that it was delivered today, and our customer service team has already sent you the tracking information for your reference.
We are sorry to hear that you were not satisfied with the product. We take quality seriously and are sorry if the ball did not meet your expectations.
If you have any further concerns about the product, please don’t hesitate to contact us directly so we can assist you further.
Warm Regards,
Bright Sport Team
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Such a misleading product does not glow…
Such a misleading product does not glow in dark. nowhere is it mentioned that it’s only through a camerd lense with flash on. Total scammers!!! Stay away!!!
November 25, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Jacqueline,
Thank you for your feedback. We’re sorry to hear you’re disappointed with your purchase.
To clarify, the glowing effect of our ball is designed to work with a camera flash or certain lighting conditions, as stated on our product page. We include this information to ensure customers understand how the product functions before purchasing.
We’re committed to being transparent and improving wherever possible. If you feel the product isn’t right for you, we encourage you to return it for a full refund. Please contact us at support@brightsport.com if you need assistance.
Warm Regards,
Team Bright Sport
What a load of CRAP
I have never ever paid so much for something so CRAP! £37.00 for the football to come deflated without any nice packaging through my letterbox. This has to be a scam.
I did email customer services and they were quick to respond, they advised a 15% discount, which was still unreasonable and now they’ve offered me an exclusive one time offer of 25%…. Sorry but that is CRAP the most I would pay is £10 for this and that is what I want to pay. So I am going to go to the post office and send this back, I would rather loose out than have this ball sitting around.
It is naked to the eye, only shows up on a camera. People with good reviews must either work for them or know them cos there is nothing good about it. You send crap like that over to the UK and you’re going to know about it because no-one in the right mind over here would be happy about that.
November 23, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Beth,
Thank you for sharing your feedback. We’re sorry to hear you’re unhappy with your purchase.
To clarify, our partial refund offers are optional. If they don’t work for you, you’re welcome to return the ball for a full refund as per our policy.
As for the ball’s features, we clearly state on our website that it arrives deflated for safe shipping and explain how its glowing effect works, which is visible through cameras or in specific lighting conditions. We encourage customers to review these details before purchasing to ensure it meets their needs.
We value all feedback and use it to improve.
Warm Regrds,
Team Bright Sport
STAY AWAY!
Stay away from this brand. They delete ANY negative reviews or comments on their social media posts. They are clearly aware that people are unhappy and want to keep the truth from as many people as possible.
We purchased two balls, one football and one rugby ball. The football was OK. The rugby ball was clearly defective as it was a horrible shape and not symmetric when inflated.
After weeks of chasing following no response to our emails, Bright agreed the ball was defective but could still be used and would therefore not refund our money. They offered a ridiculously low discount because of the defect (less than 20% from memory) or we could return it for a refund at our cost - which was more than the discount offered.
Terrible company. Terrible quality. Terrible business practices. Once you part with your money, it’s theirs - no matter how bad the product is.
STAY AWAY
December 25, 2023
Unprompted review
Reply from BRIGHT Sport
Hello Adrian,
Thank you for sharing your experience. We're truly sorry to hear that you were dissatisfied with your purchase and our customer service. This is not the standard we strive to uphold, and we deeply regret any inconvenience caused.
We take all feedback seriously and can assure you that we do not delete genuine comments or reviews, whether positive or negative. We aim for transparency and use all feedback to improve our products and services.
Regarding the rugby ball, we're sorry that it didn't meet your expectations. Our team identified the issue and offered options we believed were fair at the time, including a partial discount or a return for a full refund.
Thank you for bringing this to our attention.
Warm Regards,
Team Bright Sport
The marketing is super misleading
The marketing is super misleading! The ball is not bright to the naked eye at all, only when watching through a phone. They claim 100% refund but you need to pay the return tracked internationally which is then around £20 depending where you live. They also want proof of purchase despite having order numbers… it’s just an absolute farce!
November 14, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Caroline,
Thank you for your feedback. We’re sorry to hear about your experience and any confusion it may have caused.
To clarify, our website states in the product description that the ball’s brightness effect is most visible through a camera lens or phone due to the reflective material used. This unique feature creates the glowing effect when captured in photos or videos.
Regarding returns, we do offer a refund policy that specifies the cost of tracked international returns, as these fees vary based on location. We understand the concern about providing proof of purchase, and while the order number is essential, proof of purchase helps us expedite processing and ensures the quickest support possible.
We appreciate you reaching out and hope this clarifies some of the points you raised. If there’s anything more we can assist you with, please let us know.
Warm Regards,
Team Bright Sport
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This is a scam
This is a scam. Do not pay attention to 5 stars. The ball does not shine at all, only when you take photos. It is misleading and a scam. Furthermore they do not answer on customer support, only robots. Do NOT buy this ball.
Furthermore, they guaranteed that the delivery would reach before Christmas time, this was a lie as well.
We tried to contact the customer support probably 10 times, but they just use AI automated answer on everything, and do not bother at all in helping customers. They need to add serious customer support and answer questions, not automated answers that just gets you even more frustrated.
STAY AWAY!
November 1, 2024
Unprompted review
Reply from BRIGHT Sport
Hello He,
Thank you for sharing your thoughts. We’re sorry to hear that our product did not meet your expectations.
To clarify, the ball's reflective material is designed specifically to create a bright glow effect when captured through a phone or camera, as noted in our product description. We understand that this may not have been as expected, and we apologize if this was unclear.
Thank you again for your feedback, and please let us know if there's anything further we can do to assist.
Warm Regards,
Team Bright Sport
It's NOT bright!
It's NOT bright!! Only h der the flash of a camera otherwise it's basically black!!
October 27, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Belinda,
Thank you for your feedback. We apologize if the ball’s effect was different from what you expected.
As mentioned in our product description, the ball’s reflective material is designed to create a bright, glowing effect specifically under a camera flash or when viewed through a phone lens. This unique feature allows for striking photos and videos, but without the flash, it may appear darker in regular lighting.
We’re here to answer any additional questions and appreciate you reaching out with your thoughts.
Warm Regards,
Team Bright Sport
Expensive for what looks like a second…
Expensive for what looks like a second hand ball that's not even in proper shape it looks distorted and marked.
Shipping took forever!
Would not rate it
October 11, 2024
Unprompted review
Reply from BRIGHT Sport
Hey Nadine,
We’re sorry the ball didn’t meet your expectations. The ball is brand new and should arrive in perfect condition, so if there were any marks or distortions, we’d love to take a look into this for you.
As for shipping, we understand delays can be frustrating, and we appreciate your patience. If you need further assistance, feel free to reach out to support@brightsport.com, and we’ll be happy to check on your order.
Don't pay for express shipping, horrible customer service.
Paid for express shipping which only states 1-3 days delivery yet 10 business days since ordering I haven't received the Soccer ball (Australia). Tracking through Yanwen isn't transparent, doesn't give destination or ETA. Bright Australia giving various long-winded excuses and not agreeing to refund for the express fee paid. Horrible customer service.
September 30, 2024
Unprompted review
Reply from BRIGHT Sport
Hello Vera,
We sincerely apologize for the inconvenience you’ve experienced with your recent order. Upon checking, we have already processed a refund for your express shipping fee. It also seems like there has been an issue with the delivery of your order, and we completely understand your frustration.
Kindly reach out to us directly so we can assist in resolving this issue promptly. We are committed to making this right for you and ensuring you receive your soccer ball as soon as possible.
Thank you for your patience, and we look forward to helping you further.
Warm Regards,
Team Bright Sport
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Great Support
My rugby ball got lost in the mail, and customer service was really helpful in tracking it down.
September 13, 2024
Unprompted review
Save your money buy a basketball from Walmart!
Save your money and go get a basketball from an actual location. Don’t waste your money on someone that’s going to take their sweet time delivering it to you even after you purchase more than one basketball from them.
My order was made on September 5 of 2024. My basketball was shipped out September 6 of 2024 and now according to them, they said that there’s also a one to two business day processing that they have to do which they do not stay on their website website and then once that is done, they’ll ship their product to you, which then would be 3 to 5 business days..
So apparently, according to my purchase made on September 5 didn’t actually finish processing until September 8 which is when the basketball was sent out Today is September 12 and according to the shipping information I’m not going to receive my basketball that I ordered on September 5 until sometime around September 15 to September 17
I don’t know about you, but I’m pretty sure that sounds like false advertising since they did not stay anything about it. One to two day payment processing. They also have no information or updates about where the product is when it will be delivered so it’s all reliant upon the Chinese shipping website and the USPS of America. According to the US of America have yet to receive the product which I ordered, But according to bright the order is already transit to be delivered to me.
September 12, 2024
Unprompted review
Reply from BRIGHT Sport
Hello YerikaXMaki,
Thank you for your feedback. I’m sorry for the frustration with the shipping and processing times. While our orders do have a 1-2 business day processing period before shipping, we’ll work on making that clearer on our site. We understand the delay is disappointing, and we’re here to help. Please reach out to us directly at support@brightsport.com, and we’ll provide an update on your order and work to resolve this.
Warm Regards,
Team Bright Sport
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