BritBoxUK Reviews 991

Terrible. Keeps buffering and even crashing. Don't bother

Absolutely fed up with Britbox which I have had almost since inception. The last six months in particular have been terrible. Constantly cutting out and telling me to check my wifi. No problem with any other streaming, i.e.Netflix,Now,Amazoprime,All4,and others. I hardly watch mainstream tv (mainly just the news) as I find it boring and repetitive. That and continual account problems. The only thing positive is their understanding and patient staff. Fed up 75 year old who will not renew his subscription (unfortunately paid annually)

I like the content on Britbox but it's useless. Programmes freeze, no sound,stutters then it just logs me out. Get your act together Britbox before you lose more and more subscribers and you come to a sad end completely. I've cancelled my subscription. Don't have these issues with other streaming services.

I don’t generally enjoy much of the current output from many streaming services and so BritBox scores highly there but the technology behind it is frustratingly useless. I use an app on my smart tv and am regularly required to sign in several times a week. Once the programme’s eventually load, they’re jumpy or freeze and go out of sync. BritBox really needs to get its act together or it’ll fold in the face of more competition using more stable platforms.

Am on free trial for 7 days and am cancelling. Never had such a problematic and frustrating experience with streaming. Takes an age to load and then freezes suddenly mid episode and then goes to start of next episode. Can’t cast to tv, doesn’t work on iPad. Can download, but this takes an age to watch on iPad. Had more success using mobile data on phone. Never had this problem with Amazon or Netflix.

Not sure about the bad reviews? I watch on Roku downloaded the app, no problems what so ever. Excellent selection of drama and comedy well worth the monthly subscription.

We are asked to pay for BBC content that we actually paid for in the first place, and after subscribing find you then have to buy episodes of any decent classic drama. Still paying a license fee as well. What a rip-off!!

Honestly you could be half way through a series and suddenly it’s taken off. Search bar is awful. I set this up for my mum who like watching the old period dramas / Catherine Cookson and so on. There was literally hardly Any to choose from . BritBox has all the below par rubbish and none of the decent stuff. Also bbc are part of BritBox don’t they already rip us off enough with the tv licence ? Obviously not !

24 hours after posting the below my acount mysteriously reopened not sure if they will charge me at the discount rate as yet. "I was reasonably happy with the programmes there was some glitches going through the web site and one outage for a while (their end) things are getting tight but so I began to cancel the service as I did so they made a very nice offer at a much cheaper rate so I accepted. A few days later my service was terminated. Was correctly charged in th end, Alsop cant find anywhere on their web site to remove my credit card details!!!

After all the problems I have had with britbox and a lengthy investigation I now find there are 2 britbox contracts that are the same price. 1 is the usual britbox app with all the up to date stuff. 2 is when you sign up to britbox through Amazon Prime, the layout is dated and there is no search bar as well as not getting new movies/series when you should. You will still pay the same price for the sub standard britbox service which is shameful. When you contact britbox they just fob you off.

Total waste of money and a drain on my energy. Programmes don't start on my phone and won't cast to my tv. Turns the tv to standby and leaves me having to reset everything which takes an awful long time.
How I long for the good old days of analogue tv.
Have been told to delete and then re-install, but still does not work.
Told there is an app on my tv, and there isn't.
Have requested a refund-not holding my breath.....

Have received a refund for the last payment. Hasn't cost me anything for no service, so no loss.
A pity because the programmes are pretty good. Shame about the technology used to try to deliver.
Customer service are extremely good. They tried to sort things for me. 2 extra stars for their help.

What is the matter with Britbox? Why is it such a pain in the rear to use? Why can't we have something that just works? So frustrated with it, avoid if you don't want to go insane.

Advertises classic EastEnders and has a grand total of 11 episodes, Casualty with 4 and Brookside with just 6.

You can watch more on YouTube!!

Whoever is running this shower of an app should be immediately sacked and sent to prison for ripping off customers who have paid for this service which simply doesn't deliver on any of it's offerings, as it does not work and is not fit for purpose. I'm going to do my level best to warn everyone I know, who are thinking about downloading this so called app to steer well clear. Britbox is a rip-off.

Britbox takes ages to load because someone has to go to the warehouse and find the VHS tape.

I love britbox content but the app is useless. Sometimes it doesn't work at all. Other times it stutters. The cast button disappears and it often logs you out. What's the point of paying for a service you can't access.

Terrible app. Won’t load (spinning icon - or not spinning - but nothing happens) and, if it does, it crashes. Same problem on YouView box, Apple TV and iPad. Also, not available on our Android TV.

Doesn't work. We got more and more frustrated with it in the trial period and cancelled it a week later and deleted the direct debit. That was months ago and I have just noticed that they are still taking payment for this. I logged in and it confirms I've cancelled, so how are they legally still taking money out of my bank?

This is a terrible service. It makes me so angry.

Totally unacceptable censorship. More typical of China & Russia! I don't need to be told what to watch and what not to watch! If people are thin skinned they need to exercise their own free will rather that I be told what do do to protect them from feeling offended. Let them move to China/Russia!