BritBoxUK Reviews 991

Paid £59 for the year only to find that 70s comedy's has been cut to ribbons, Decided to watch George & Mildred as it had just been added and my son noticed blatant cuts in the episode, for instance the episode Baby Talk is about adoption and the scene about a woman who adopted a bk baby was cut by 40 seconds. We've now decided to watch on YouTube as they are original.
Cancelled my renewal.

This service is a total scam! I joined Britbox under their 3 months free offer but cancelled before I was due to start paying as I just didn't use it enough. But then I was charged. I assumed I must have forgotten to actually cancel so tried to log on but I couldn't, I didn't have an account with them. I found the original email that confirmed my cancellation and forwarded it onto their customer service; which should have been an instant no brainer that I had been incorrectly charged and offered a refund but there was an infuriating amount of backing and forthing before the refund, but finally they agreed to issue it. Fine, I thought, at least that's sorted. Only to check my online banking this morning to see I have been charged yet again! This is utterly ridiculous! I can't even log in to watch something if I wanted to because I don't have a subscription with them; they are charging me literally for nothing! So now I get to start the battle to get my refund again! I think I'll have to go to my bank though to make sure they don't charge me again as Britbox are nothing but thieves.

They have been stealing £5.99 a month from my account for a year and there doesnt seem to be any way to stop them.

They make endless excuses, but they steal anyway.

Always buffering. Canceled way ahead of time and still got charged again. Lousy Asses!!!!

A waste of money, time, and focus.

A tired offering, to say the least. Failed series, films and series broadcast before even I was born, and episodes of successful series to lure you into buying the others - because nothing worth the money is available on Britbox.

Use your money to buy whole series and excellent films at second-hand on eBay, Magpie, or in your local charity shop.

You have taken money from my account which was NOT authorised. This is disgusting and I will be taking this matter further.

So tired of streaming services showing the show as if they have it for you to stream when they dont. And having to find that out after subscribing.

I pay £5.99 a month to watch BritBox on my Amazon Prime account and it’s amazing, loads to watch and works brilliant. If you have an Amazon Prime account I can recommend 100%

BRITBOX/ITVX,THERE SO CALLED FREE 7 DAY TRIAL ISNT ON APPLE IOS DEVICES,
When you sign up to the free 7 day trial then £5.99 a month if you want to keep it?iOS devices take the £5.99 immediately,not giving the option of any other payment other then clicking on your iOS device to confirm so called free 7 day trial.
I spoke to BritBox(who are merging with ITVX eventually)
They told me it was down to Apple,even though both BritBox and ITVX apps on iOS do the same thing!
So iOS customers (don’t know about android?)
Are being COMPLETELY misled and being charged straight away.
I spoke to Apple and they said it’s down to the app provider.
Something is very wrong here
BE AWARE IF YOU ARE SIGNING UP ON IOS DEVICES YOU WILL BE CHARGED IMMEDIATELY !!!!!
AFTER MORE EMAILS TO BOTH APPLE AND BRITBOX/ITVX I NEVER RECEIVED A REFUND OF THE £5.99 WHICH SHOULD NEVER HAVE BEEN TAKEN SO I WILL NOT BE USING ANY OF THESE SEEVICES AGAIN
NICE WAY TO TREAT EXISTING AND NEW CUSTOMERS?!

I have asked them 3 times to delete me credit card details after cancelling my account and they reply with it can take up to three months to do this . If anyone hacks my account they can restart the monthly subscription and buy monthly gift subscriptions to others . This is totally crazy . Do not sign up and pay using credit card . It’s too dangerous

Terrible app on almost all TVs. Very unstable. One big issue is that you can't watch the credits. Like some other services, it defaults to skipping to the next episode. Unlike Netflix and others, however, you can't get it to show the credits. If you click the minimised screen (which is what Britbox tell you to do), it doesn't bring the credits back. If a programme still has content behind the credits, forget any attempt to see it. This happens on LG, Toshiba, Hitachi TVs. I haven't tried it on others, but I assume there is the same issue. It also only gives 5 seconds to make your choice, so even if it worked (which it doesn't), there isn't really time to tell it show the credits. Will be cancelling my subscription.

The BritBox app is so unstable I have to re log on every time I use it. Drives me mad not worth 99p per month never mind the rip off £5.99 they charge

Took money out of my account after cancelling.

Contacted customer service via their website, only to get an email saying that their customer services are for those outside the UK, and that someone from the UK customer service dept will be in touch.

Nothing.

Every penny matters to me at the moment, hence why I cancelled my account. I don’t need extra stress and hassle because you can’t be arsed putting a robust system in place. Terrible service. Won’t be using again, that’s for certain.

Have no problems streaming content from Now tv, prime video, iplayer etc but Britbox is terrible. Programmes take ages to load and often tells me I’m not connected to internet when I am and programmes freeze and/or crash. Will cancel before next payment goes out. Advice is to up to date app but doesn’t help..

Similar issues to others: it freezes, crashes, is unavailable, doesn’t always have the complete number of series for a programme, so all in all, poor

Can't give less than 1 and thats 10 times more than they deserve.
Completely incompetent and patronising!

"Have you tried turning it off and turning it back on again?" What is this, 1980?

A V O I D

💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box💩 Box

No subtitles available and inferior picture quality

Sadly can’t give less than one star. I understand this is now run by ITV - no wonder BBC wanted to drop it. The content is pretty lame and when watching anything it frequently stops and sometimes even freezes. Won’t be continuing when free trial is over.

Very little new content is added with existing programmes remaining far too long.

I joined Britbox via my Amazon Prime account and discovered that over half the content that you get from Britbox direct doesn't show up. Their fix for this is to tell me to go on the Prime search box and type in what I am looking for! Only 8 categories show up on Prime when there are over double that on the Britbox website! How the heck do I know what I'm looking for if I don't know your content? I use Netflix and they show all their content so you can choose! Needless to say subscription is now cancelled and I won't try it again!