BritBoxUK Reviews 991

Hopeless on Android. Impossible to select next series, your only hope is to let one series run on into the next. And so much of the content is on Freeview anyway

I wish I had read these reviews before attempting to communicate with their customer service team regarding duplicate subscription payments. Due to 'technical' issues on my (direct debit) account, they subsequently took 3 payments the following month, including 2 from credit card which was only there temporarily while the regular account was resolved. All for a service which doesn't warrant 1 payment :( So, a long, stressful story - which wasted too many hours of my life; issue only finally resolved by closing the account and blocking Britbox, via my bank.

BRITBOX app changed so it no longer works with Samsung TV's over 5 years old! (May also affect other brands but I cannot test that) So they want us to upgrade expensive items that are still fully functional. Not on, this is so wrong, DO NOT Subscribe to BRITBOX.

Picture is only 6inches wide across the centre of screen. Called customer service on Saturday who said the tech team would contact me by phone or email within 24 hours. Had no response or update. Called again on Tuesday morning. No apology just told the tech team are looking into it and will be in touch in due course. No urgency. Pathetic customer service!
Cancelled my subscription.

Thank god I only got the trial, videos rarely ever even load. So many errors I don't know where to start.

Britbox is pure cr4p. I just try suscribing to watch Dr Who, and no episode will play. I just get the f*%$# error message This content is not currently available on this device. Please try again later.
Thank God is was a free trial.

Absolute rip off just another way for amazon to fook you out of a monthly subscriptionf fook the lot of you counts.

As with the person who posted a few days ago the picture on the TV screen has developed letter box proportions (Previously no problems) The britbox "support team" proved to be worse than useless. Either they were completely inept,or it was Friday afternoon and they were trying to take the p1ss to have a laugh, or a combination of both. The contents on offer at Britbox are good, but if anything goes wrong then just don't expect any constuctive help,rather the opposite. I have cancelled my subscription and wish I had read the reviews here before I took it up. They don't deserve even a 1 rating.

Britbox content excellent but admin AWFUL! Episodes in series stick and this evening when we tried to watch was told we had not paid etc when we clearly have! It has taken 30mins to sort. At the v least they should know who has paid and who has not…..britbox needs a human helpline - not a contact page.

Now what is wrong with it? It’s like looking through a letterbox.

Can't log on because it says our card has expired, so we enter another card number and it says we can't log on because we've got 2 accounts spent hours trying to sort this out, brit box accepted the payment though ffs get it sorted, absolutely crap service, jdez6🤔

Absolutely disgraceful streaming service. Take money out of your bank even after cancelling my subscription and refuse to refund the payment. I would leave minus stars if possible. Do not give these people your details!

Have been waiting for a fix to happen for a Hisense Tv since October 21; constantly emailed by them to say we are looking at the issue etc - but nothing actually gets resolved. Asked for compensation told had to wait for the problem to be fixed before any costs would be reimbursed.
Cancelled the subscription service - the same can be streamed on ITV hub and I Player without the added costs.

Rip offs, be careful they took money from my account on the 17th July and again today don't trust them

App won't allow sign in on Samsung TV. Totally bricked. Shame as some good content. No obvious fix. Around in circles. Life's too short, other streaming services work. Subscription cancelled.

I'll make it short as i don't want to waste anymore time with this poor service from Britbox. We have subscribed for a while but with constant having to re login on our account on our firestick, which was very annoying. That never happened to any other of our services. Then we found out our subscription stopped and needed to be renewed so we ignored the renewal message only to find out that Britbox were still taking payments from us. After asking for remittance we were told a flat NO for repayment of a vacant service. Shocking service!!! Go with Netflix, better shows etc on there.

Oh and please Britbox, don't reply back to this. You have failed to give a good service. A fake reassuring reply message would be ridiculous on your part.

Poor service Britbox.

There are shows I want to watch, like everyone else I had to log in again but can't get shows to play. I have this as an add on under a phone contract but it is useless just constant buffering. What a shame.

Sad to say I am just about to cancel my subscription. What a pity when there are so many great shows to watch… but I can’t watch them!
Like another reviewer I called both Samsung and Britbox. Both blamed the other. I don’t know who to believe, but neither could get Britbox app to work so no point in continuing with the subscription.
Netflix and Amazon Prime work fine, as do BBC IPlayer and ITV Hub, so my guess is that the fault lies with Britbox.
For over a year the app hasn’t worked on one TV and over time it’s stopped working in the others. I’ve reset the TV, deleted and reinstalled the app, but no luck. I wish it hadn’t worked from day one so that I could have asked for my money back straight away.
I guess it’s all down to updates by either Britbox or Samsung and neither Beta tests it with the other to see if the update is compatible. If they can’t be bothered to get the basics right they don’t deserve my business.

It used to be poor. Lots of new content been added last few months & improvements to the app, working a lot better now, thanks 😊 👍

Using roku express to access britbox and it does work very well unless you want to select programs to add to your list and then return to main menu then it just freezes, that why it loses one star.
There is a huge amount of programs to watch on here and as you would expect some of the older programs are grainy but everything plays without any issues.
Well worth the six pounds per month just to have no adverts spoiling the programs.