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3.5
3 reviews
No history of asking for reviews
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The ottoman bed looks great in our bedroom and the quality is exactly what we were hoping for The mattress is comfortable, and the ordering and delivery process was straightforward We're happy with our purchase
. If I could give this company minus stars, I would.
My son's divan bed was delivered a day late. The driver was in such a rush to leave that he assured me the setup would be straightforward. However, when I removed the packaging, I discovered they had sent two different-sized divan bases. One base was around 1.5–2 inches taller than the other, making the bed completely unusable.
I contacted the company immediately and was asked to send photos and a video, which I did straight away. They replied saying they would "look into it," but despite repeatedly asking for a replacement to be delivered, my messages were ignored.
I then commented on their Facebook page, and instead of helping, they blocked me almost instantly and sent me a WhatsApp message simply saying, "Wait!"
It has now been four days since the delivery, and they still haven't resolved the issue or even responded. As a result, I had no choice but to buy another bed for my son.
The entire experience has been absolutely shocking. The customer service has been non-existent, and I am furious with the way this has been handled.
I am also aware that this company trades under the name dreamy beds, so please be aware before ordering. I wouldn't want anyone else to go through the same experience.
We recently bought the Elegance Wingline Panel Bed from them in Steel and assembled it yesterday
Bed quality is amazing it's super sturdy
Very happy with my purchase highly recommended
I paid 50£ deposit and 250£ cash on delivery
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