Shipping is very fast and everything being properly taken care from custom to delivery. It also offers varieties of goods which is great to make one stop shopping. Prices are reasonable, the only down... See more
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Review summary
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Reviews shaping this summary
Overall very pleased, however, due to heat spell chocolate items ordered were all melted. In addition delivery date originally quoted was not included nail next day by DHL.
I was amazed how quickly everything was delivered. The order made my husband very happy, who is British and has not been back in over 10 years. I thought this would bring a smile to his face and... See more
I recently ordered for the first time since BCS has changed hands. I ordered a product, and received something that was not advertised. I contacted customer service, and was told the brand had a... See more
Company replied
Company details
Written by the company
British Corner Shop is the British Brand Export Company – helping connect people worldwide with their favourite products from the UK. Stocking thousands of British food & drink items, we deliver worldwide using through our established international courier and freight networks. We don’t just lead the way on quality, we are also No.1 for trust and innovation. We deliver on integrity, expertise and ambition, quintessentially British values that resonate worldwide.
British Corner Shop Details
Written by the company
- Excellent Customer Service
- You can always contact us by phone or email, during office hours. Customer service is at the heart of what we do, and 7 out of 10 customers come back and order from us again.
- Fully Tracked Delivery
- We have embedded customer support with our courier, and you can track the progress of your order through your account page on the British Corner Shop website.
Guaranteed Delivery
Our packages are all fully insured.
All of our deliveries are fully insured, and we guarantee that any breakages will be refunded. We require photographic evidence of all breakages for a refund to be given.
As a Sunday Times Fast Track 100 Export company, and winner of the Queen's Award for Enterprise in International Trade, you can trust British Corner Shop to deliver.
Contact info
195 Darras Road, Darras Hall, NE20 9AF, Newcastle, United Kingdom
- customersuccess@britishcornershop.co.uk
- www.britishcornershop.co.uk
4.4
Excellent
53K reviews
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This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 1 month
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Very efficient and the delivery is…
Very efficient and the delivery is exceptionally fast.
July 10, 2026
Happy with the selection and shipping time!
Packed very well, quick shipping, and great selection!
March 17, 2026
excellent service
Company had the items I needed, which were reasonable priced, and were delivered promptly and in excellent condition.
July 9, 2026
Another good experience
The order arrived as expected and was wrapped carefully to avoid breakages to fragile contents. Thank you
July 6, 2026
I found what I wanted
I found what I wanted - things not available in the U. S. - and it arrived in a reasonable amount of time.
July 8, 2026
Very poor service
As stated on your website despatches normally take place within 1 to 3 days. In my case the parcel was reported as being packed and ready for shipment 14 days before it was despatched.
I emailed your customer services about this (twice) and expected a reply within the 48 hours also stated on your website. I eventually received an email from yourselves that a) didn't offer any explanation as to the delay in despatching the parcel and b) didn't even apologise for said delay.
When the parcel eventually arrived I found that one of the boxes of Yorkshire Tea had what appeared to be a knife cut on its underside. As the cardboard packaging had no marks or tears I can only surmise that the Yorkshire Tea box in question was packed in this damaged condition.
All in all your quality control procedures and customer service attention were woeful on this occasion and need to be greatly improved if you wish to retain my business.
Sincerely,
Francis Rainsford
July 8, 2026
Excellent and professional seller with…
Excellent and professional seller with very fast delivery and excellent packaging. The quality of the food is delicious. Thank you.
July 7, 2026
Easy Peasey
Easy to order, and it did not take a ton of time to ship to the US. I bought the candy as a gift for a friend, who found your brand on a recent trip to the UK. She was thrilled with it. Great quality products and tasty too!
July 6, 2026
Still waiting for delivery and little feedback
I ordered a parcel for delivery in the USA at the end of June for my daughters birthday as a little surprise with some of her favourite items, we are now 15 or so days on and delivery is still saying that it is on hold at the dhl facility in atlanta, some of these products will now not be fit for consumption which is annoying, what is more annoying is the lack of feedback from BCS as I have sent a number of emails with only a were looking into it, 7 days ago and dhl have stopped sending tracking information also 4 days ago, i have used BCS a few time previous and admittedly this is the 1st time I've had a issue, BCS packed and shipped on time but DHL seem to be the issue, just beware that items like bread, cakes etc if shipment is held up for no reason won't be in any condition to enjoy if eventually delivery does take place. Frustrating 😡
June 30, 2026
Reply from British Corner Shop
Hi,
Thank you for your review, and firstly we hope your daughter had a wonderful birthday despite this incredibly frustrating situation.
We are truly sorry to hear about the significant delay your parcel has experienced at the DHL facility in Atlanta. We want to assure you that British Corner Shop packed and dispatched your order on time, and the delay is unfortunately due to your parcel being held for a customs spot check by US authorities. These checks are carried out at random and are entirely outside of our control, and we sincerely apologise for the impact this has had on your order, particularly given the perishable nature of some of the items.
We do want to clarify that we have responded to your emails and have been in direct contact with you regarding this matter. We are also actively liaising with DHL to chase this up and push for a resolution as quickly as possible. We understand how important it is to get this moving and we are doing everything within our power to assist.
Please be assured that should any items arrive in an unfit condition as a result of this delay, we will of course do everything we can to put this right for you. Please do not hesitate to contact us directly at customersuccess@britishcornershop.co.uk and our team will ensure any issues are fully resolved.
Thank you for your continued loyalty as a customer, and we are sorry that this occasion has not reflected the experience you have come to expect from us.
The British Corner Shop Team
you had the products and shipped them…
you had the products and shipped them straight away
June 15, 2026
Easy to shop and quick delivery
Easy to shop and quick delivery. Ordering my family favourites means I don’t have to bring in my suitcase
June 19, 2026
Happy to finally find a place where I…
Happy to finally find a place where I can buy good sardines.
Quick delivery when the sardines are in stock
July 3, 2026
I did NOT like the multiple added…
I did NOT like the multiple added charges at the last minute prior to shipping. Why on earth is there a "Straits of Hormuz" charge for goods coming from England to the USA?!
I doubt i will ever order anything again after these multiple last minute charges! Build it into the displayed price. I'm OK with additional charge for shipping but that should be it.
In addition the delivery has still not been completed - now 1 week overdue - possibly a DHL problem - and probably not caused by delays in the Straits of Hormuz!:)
June 29, 2026
Reply from British Corner Shop
Hi,
Thank you for your review, and we appreciate you taking the time to share your feedback!
We do want to address the points raised regarding additional charges. We want to assure you that all charges applicable to your order are clearly displayed prior to dispatch and are not added without prior notification. The Straits of Hormuz surcharge is an industry-wide fuel and logistics surcharge introduced by shipping carriers in response to global shipping disruptions, and is unfortunately a charge that is passed on to us by our logistics partners. We understand this may have come as a surprise and we are sorry if this was not as clearly communicated as it should have been.
Regarding your delivery, we are pleased to confirm that our records show your order has since been successfully delivered. We acknowledge that there was a delay in transit and we are sorry for the inconvenience this caused — as you rightly noted, delays of this nature are typically attributable to DHL and are outside of our control.
We hope now that your order has arrived you are enjoying your products, and if you have any further questions or concerns please do not hesitate to contact us at customersuccess@britishcornershop.co.uk.
The British Corner Shop Team
Overall experience
with the select, the speed of delivery and the care taken in packaging the items BCS is one of my favorite suppliers.
July 1, 2026
very prompt service product as expected
June 17, 2026
They sent me the wrong item (one…
They sent me the wrong item (one containing gluten). I’ve emailed them repeatedly since December and they’ve refused to help. Most recently, they sent me two incredulous emails back to back demanding to know where the item I ordered (again, the issue is that I was sent the wrong item!!) states it’s gluten free on their website…. It’s literally in the product description on their site.
I’m exhausted from dealing with them and while I’ve ordered probably close to a thousand dollars worth of item from them over the years, I’ll never order from them again because they can’t be trusted not to send food that will poison me.
December 8, 2025
Unprompted review
Reply from British Corner Shop
Hi Adrienne,
Thank you for your review, and we want to begin by sincerely apologising for the experience you have had. We fully understand how serious this matter is — receiving an incorrect item containing gluten when you require gluten-free products is completely unacceptable, and we do not take that lightly.
We are pleased to confirm that we have since reached out to you directly and this matter has now been fully resolved. We are truly sorry that it took longer than it should have to reach this point, and we regret the frustration and distress this caused you.
We also want to assure you, and all of our customers, that we have launched an internal investigation into how this occurred to ensure that it does not happen again. The safety and wellbeing of our customers is of the utmost importance to us, and we hold ourselves to a high standard when it comes to order accuracy — particularly where dietary requirements are concerned.
We are deeply sorry to hear that after so many years of loyal custom you feel you are unable to order from us again, and we completely understand that sentiment given your experience. We hope that in time you may consider giving us another opportunity to demonstrate the standard of service you deserve.
The British Corner Shop Team
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