Requested a quote for a new boiler. Advisor was delayed due to traffic but called to give a revised appointment time. Very thorough and gave us options rather than just one product. No pressure. Very... See more
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Review summary
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Reviews shaping this summary
Boiler serviced today, same engineer as last year who then also fixed the hot water supply to a radiator not working, been fine since. Rang to confirm time of arrival. Prompt, tidy, efficient. Very ha... See more
Company replied
We had no hot water on a Sunday rang for Engineer at 8.50 given apt.12-6pm. Engineer rang in area could call at 11am brilliant bloke sorted it very professional cannot praise British Gas enough we are... See more
Company replied
The engineer texted to advise the time of his visit and arrived promptly. He was very efficient and courteous. He left the premises scrupulously clean and in good condition. He satisfied my questions... See more
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Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.5
Excellent
354K reviews
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Boiler replacement
British Gas fitted my new Worcester boiler. It was straightforward from the start. Engineer was here promptly and carried out his work professionally without stopping. He left the property clean and tidy. I would recommend British Gas to anyone.
August 12, 2026
Unprompted review
Reply from British Gas
Hi,
Thank you for your fantastic five-star feedback! ⭐ We're delighted to hear your new Worcester boiler installation was straightforward from start to finish. It's great to know the engineer arrived promptly, worked professionally, and left everything clean and tidy.
Thank you for recommending British Gas and for choosing us.
Peter 😊
Positive Experience Throughout
Nathan was excellent. He was professional, courteous and knowledgeable throughout the visit. He was also very kind and patient with my mum who has dementia. He made it a positive experience. Diolch Nathan 10/10
August 28, 2026
Unprompted review
Reply from British Gas
Hi Sian , thank you for your amazing 5-star feedback! ⭐⭐⭐⭐⭐
We're delighted to hear that Nathan was professional, courteous, and knowledgeable throughout his visit. It's especially wonderful to know that he showed such kindness and patience with your mum, helping to make the experience a positive one for both of you. Diolch yn fawr for sharing your experience and for the fantastic 10/10 recommendation. 💙
If you ever need any assistance, please feel free to contact us on social media and we'll be happy to help.
Peter 😊🏴
Good engineer
August 28, 2026
Unprompted review
Reply from British Gas
Hi Vera,
Thank you for your five-star feedback! ⭐ We're delighted to hear you had a good experience with your engineer. Thanks for choosing British Gas.
Peter 😊
British Gas have been a good company to…
British Gas have been a good company to use for my Electric and Gas and have offered comparable prices over the years. No issues when changing to double tariffs.
August 27, 2026
Unprompted review
Reply from British Gas
Hi Nicola,
Thank you for your lovely four-star feedback! ⭐ We’re delighted to hear you've been happy with your gas and electricity services over the years and that changing to a dual fuel tariff was hassle-free.
Thanks for choosing British Gas.
Peter 😊
Communication and service provided was…
Communication and service provided was first class. Engineer did the work on time and provided a professional and informative service.
August 27, 2026
Unprompted review
Reply from British Gas
Hi Leighton,
Thank you for your fantastic five-star feedback! ⭐ We're delighted to hear that both the communication and service were first class. It's great to know the engineer arrived on time and provided a professional and informative service throughout.
Thanks for choosing British Gas.
Peter 😊
A serious lack of communication no one…
A serious lack of communication no one know what they are taking about
August 17, 2026
Unprompted review
Reply from British Gas
Hi Jwan,
We're sorry to hear this. Please DM us on social media with your details, and we'll be happy to take a closer look for you.
Peter 😊
Great service to my boiler
Great service to my boiler. Also offered good advice. Friendly service.
August 28, 2026
Unprompted review
Reply from British Gas
Hi Tilly,
Thank you for your wonderful five-star feedback! ⭐ We're so pleased to hear you received a great boiler service and found the advice helpful. It's fantastic to know the engineer provided friendly service throughout the visit.
Thanks for choosing British Gas.
Peter 😊
Very efficient engineer who very…
Very efficient engineer who very professionally explained everything that he did.Very polite and well mannered.
August 28, 2026
Unprompted review
Reply from British Gas
Hi Ian,
Thank you for your fantastic five-star feedback! ⭐ We're delighted to hear your engineer was efficient, professional, and took the time to clearly explain everything. It's great to know they were polite and well-mannered throughout the visit.
Thanks for choosing British Gas.
Peter 😊
My engineer was fantastic
My engineer was fantastic, talked to me through the whole thing, and just a generally stand up guy. I was a little embarrassed about how messy my home was due to it being a chaotic six weeks school holiday and I've been recovering from a broken collar bone so unable to put the usual care and attention into my home. He was really reassuring, saying how he wasn't there to judge, just to do a job and get me my hot water. Made me feel much better, and a true credit to the service your company offers. I wish I could rate him higher than a 10/10
August 28, 2026
Unprompted review
Reply from British Gas
Hi Edward,
Thank you for your amazing five-star review! ⭐ We're so pleased to hear your engineer made such a positive difference. Recovering from a broken collarbone while navigating the school holidays can't be easy, and it's wonderful to know they put you at ease, kept you informed throughout, and reassured you that they were there simply to help get your hot water back up and running.
Your kind words about their professionalism, empathy, and support are fantastic to read. A score higher than 10/10 is about as good as it gets! 😊
Thanks again for choosing British Gas.
Peter 💙
Very thorough boiler service …
Very thorough boiler service replacing necessary parts to ensure all works well in the winter. The engineer advised me on the most efficient way to heat my hot water too.
August 28, 2026
Unprompted review
Reply from British Gas
Hi Pamela,
Thank you for your fantastic five-star review! ⭐ We're delighted to hear your engineer carried out such a thorough boiler service, replacing the necessary parts to help keep everything running smoothly for winter. It's also great to know they took the time to provide helpful advice on the most efficient way to heat your hot water.
Thanks for choosing British Gas.
Peter 😊
Very helpful and professional …
Very helpful and professional engineer. He needed a part for which he had to drive to another location and he did it in order to complete the job the same day. I am really grateful. Dedication you don't see often nowadays. Please give him a bonus.
August 28, 2026
Unprompted review
Reply from British Gas
Hi,
Thank you for your fantastic five-star review! 🌟 We're delighted to hear that the engineer was so helpful and professional. It's especially great to know he went the extra mile to collect the required part and complete the repair on the same day. That level of dedication and commitment to helping our customers is exactly what we strive for.
We're so pleased he was able to get everything sorted for you, and we'll be sure to share your kind words. Thank you for choosing British Gas!
Peter 😊
Reply from British Gas
Hi Jackie, thanks for your lovely 5-star review! ⭐ We're delighted to hear you found the service prompt, efficient and friendly. Your feedback is greatly appreciated. 😊
Peter 💙
My tariff was changed ( without my…
My tariff was changed ( without my permission) from a fixed tariff to a variable tariff and back dated to 24 th March 2026 when my fixed tariff was due to expire only in July 27 .
I estimate this is going to cost me £500-00 extra.
August 28, 2026
Unprompted review
Reply from British Gas
Hi Dave, we're sorry to read this. We understand how concerning it must be if your tariff has changed unexpectedly, especially if it's resulted in higher costs.
Please send us a DM on social media with your account details so we can take a closer look into what has happened and help get this investigated. We're here Monday to Friday 8am to 8pm and Saturday and Sunday 8am to 6pm.
Peter 💙
Reply from British Gas
Hi Sidney, thanks for the fantastic review! ⭐ We're delighted to hear you've found our service faultless. We really appreciate your support and choosing British Gas. 😊
Peter 💙
Very nice engineer ,Gary,and efficient…
Very nice engineer ,Gary,and efficient and friendly. Explained all aspects of the job as he went along and replaced things that were required.
August 28, 2026
Unprompted review
Reply from British Gas
Thank you for the fantastic five-star review! ⭐ We're delighted to hear that Gary was friendly, efficient, and kept you informed throughout the job, explaining everything clearly as he went along. It's great to know the work was completed smoothly and that everything required was taken care of. 😊💙
If you ever need any support, you can contact us through our social media channels. We're available Monday to Friday 8am to 8pm and Saturday and Sunday 8am to 6pm. 📱✨
Peter 💙
Reply from British Gas
Hi,
Thank you for your five-star review! ⭐ We're delighted to hear you received prompt, professional, and efficient service. It's wonderful to know we could help, and we really appreciate you taking the time to share your experience. 😊
If you ever need to speak with us, feel free to send us a DM on social media. We're available Monday to Friday, 8am to 8pm, and Saturday and Sunday, 8am to 6pm. 💙
Peter
British Gas Social Media Team 💙
Engineer did not turn up to boiler…
Engineer did not turn up to boiler service. Recieved a message at 1.10 saying he had failed to gain access depsite no call being recieved. On speaking to BG was told he had entered notes 1 hour previous to this so completely fabricated. Was offered £15 compensation but was told there would be no investigation as the engineer had said be had attended the property. I was then told because I had accepted compensation my complaint was closed. Awful service.
August 28, 2026
Unprompted review
Reply from British Gas
Hi Dan, we're sorry to read this. We'd like to take a closer look into what happened. Please send us a DM on social media with your full address and account details, and we'll be happy to investigate further. Thanks, Peter.
Dale the British Gas engineer came to…
Dale the British Gas engineer came to fit my smart meters , very knowledgeable and polite.
August 28, 2026
Unprompted review
Reply from British Gas
Hi Jason,
Thank you for your fantastic five-star review! ⭐ We're delighted to hear that Dale made such a positive impression while fitting your smart meters. It's great to know that you found him knowledgeable, polite, and professional throughout the visit.
We really appreciate you taking the time to share your experience and thank you for choosing British Gas. 😊
Peter
Thorough advice on what to expect on…
Thorough advice on what to expect on change to combi boiler. Very quick to set date for work and all work completed to an extremely satisfactory level.
August 19, 2026
Unprompted review
Reply from British Gas
Hi Ann,
Thank you for your wonderful five-star review! 🌟 We're delighted to hear that you received thorough advice throughout your combi boiler upgrade and that the installation was arranged quickly and completed to such a high standard.
It's fantastic to know the whole process met your expectations, and we really appreciate your feedback. Thank you for choosing British Gas! 😊
Peter
there engineers are very knowledgeable…
there engineers are very knowledgeable and professional.
August 28, 2026
Unprompted review
Reply from British Gas
Hi,
Thank you for your five-star review! ⭐ We're delighted to hear that you found our engineers knowledgeable and professional. It's wonderful to know that the service you received met your expectations.
Thank you for choosing British Gas and for taking the time to share your positive feedback. 😊
Peter
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