Requested a quote for a new boiler. Advisor was delayed due to traffic but called to give a revised appointment time. Very thorough and gave us options rather than just one product. No pressure. Very... See more
Company replied
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Boiler serviced today, same engineer as last year who then also fixed the hot water supply to a radiator not working, been fine since. Rang to confirm time of arrival. Prompt, tidy, efficient. Very ha... See more
Company replied
We had no hot water on a Sunday rang for Engineer at 8.50 given apt.12-6pm. Engineer rang in area could call at 11am brilliant bloke sorted it very professional cannot praise British Gas enough we are... See more
Company replied
The engineer texted to advise the time of his visit and arrived promptly. He was very efficient and courteous. He left the premises scrupulously clean and in good condition. He satisfied my questions... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.5
Excellent
354K reviews
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Reply from British Gas
That's great to hear Kimberley 👍Thanks for the 5 ⭐s! Cheers, Mel
They may not be the cheapest but I find…
They may not be the cheapest but I find the whole lifecycle of engagement from
contacting them to the engineers report very professional. The phone is quickly answered, the app is easy to use, the engineers are professional and knowledgeable.
August 28, 2026
Unprompted review
Reply from British Gas
I'm so glad we're getting things right for you Shania 😊Thank you for taking the time to leave a great review, Mel
Easy to arrange
Easy to arrange. Friendly engineer who walked through what he was going to do.
August 27, 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that arranging your service was easy and that our engineer was friendly and clearly explained the work. We truly appreciate your positive feedback! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
British gas very good service clean and…
British gas very good service clean and tidy . sorted everything. Good Job .
August 28, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that you received very good service and that everything was sorted cleanly and tidily. Thank you for sharing your positive feedback! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Very pleased with the annual of my gas fire & combi-boiler
The engineer arrived on time and was very pleasant. He explained everything he did and why and was very thorough, leaving everything clean and tidy. I’m very pleased with the service received.
August 28, 2026
Unprompted review
Reply from British Gas
Hi Mrs Bentley,
Thank you for taking the time to leave such lovely feedback.
We're delighted to hear that your engineer arrived on time, was pleasant throughout the visit, and took the time to explain the work carried out and the reasons behind it. It's great to know that you found the service thorough and that everything was left clean and tidy before they left. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Boiler Service
Turned up on time. Respectful of property. Checked all rooms and left boiler area clean and tidy.
August 28, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that your service was completed to such a high standard. It's great to know our team was punctual, respectful, and left everything tidy. Thank you for your kind feedback! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Very efficient and courteous
Very efficient and courteous. Great job!
August 18, 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that you found our service to be efficient and courteous. We truly appreciate you taking the time to share your positive feedback. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
British Gas
British Gas engineers are really thorough. They leave the area clean and tidy. Always polite and respectful.
August 27, 2026
Unprompted review
Reply from British Gas
Hi Ms England,
We're delighted to hear that you've consistently had positive experiences with our engineers. It's great to know that their thorough approach, professionalism, and respect for your home have made such a positive impression. Leaving the work area clean and tidy is an important part of the service we aim to provide, so we're pleased this has been reflected in your experience. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
SERVICE WITH A SMILE
We hade a routine boiler service scheduled for Wednesday 26th August, the Gas Engineer DAVE arrived promptly at 08:00. Unfortunately having serviced the boiler and switching it back on things started to go wrong, DAVE remained very calm, very professional keeping me advised along the way, unable to resolve some of the issues DAVE returned the next day with the necessary spares and sorted it out everything running perfectly, thank you British Gas and a BIG THANK YOU TO DAVE service with a smile
August 26, 2026
Unprompted review
Reply from British Gas
Hi Mr Jordan,
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that Dave provided such excellent service during your boiler service appointment. While we're sorry that some issues arose after the boiler was restarted, it's great to know that Dave remained calm, professional, and kept you informed throughout the process. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Daniel was friendly and professional.
Daniel was friendly and professional.
August 27, 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that you found our service to be friendly and professional. We truly appreciate you taking the time to share your positive feedback. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Terrible custom care.
Joined British Gas over 2 months ago. They used wrong opening reading - over 2000 more than the correct reading for my first statement they used this reading and ignored meter and smart meter readings. I have been trying to in for 2 months to get this rectified. I have numerous emails saying they looking at this but every time I phone I am told it will take another 14 days. Despite the claim being escalated I was told again it would be another 14 days. They won’t let you speak to anyone who can actually correct this . That even have readings from their own engineers worst decision I ever made to move to British Gas.
August 28, 2026
Unprompted review
Reply from British Gas
Hi Bess,
Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you've experienced since joining British Gas.
We understand how frustrating it must be to have provided the correct opening meter readings and to still be facing delays in getting your account updated. We appreciate that you've been trying to resolve this for over two months and that being repeatedly advised to wait longer has added to your frustration. We’d appreciate the opportunity to investigate this further. Please contact us via private message on Facebook, X, LinkedIn, or Instagram and include #Trustpilot along with a brief summary of your review so we can assist as soon as possible.
Our boiler service was carried out…
Our boiler service was carried out swiftly but thoroughly by a cheerful and helpful engineer.
August 28, 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that your boiler service was carried out swiftly and thoroughly by our cheerful and helpful engineer. Thank you for sharing your positive experience with us! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
British Gas always offers a excellent…
British Gas always offers a excellent service.And I’ve always been more than happy with the engineers efficiency.And friendliness 😀
August 26, 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that you consistently receive excellent service and are happy with our engineers' efficiency and friendliness. Thank you for sharing your positive experience! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
I always get well manners and nice engineers
I always get well manners and nice engineer and they always solve the problem
August 28, 2026
Unprompted review
Reply from British Gas
Thank you for your wonderful 5-star review! We're so pleased to hear that our engineers consistently provide excellent service and successfully resolve any issues. We truly appreciate your positive feedback. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Exasperated
Totally peeved with British Gas. Been trying to change tariff for nearly a month. Cant do it online because of a ‘technical problem’. Numerous chats. Zero progress. One assistant even told me it had been changed whilst we talking. Lie or mistake? Hmmmmmm
My customer number is : A25209624
August 28, 2026
Unprompted review
Reply from British Gas
Hi Inglebert,
Thank you for bringing this to our attention. We're sorry to hear about the difficulties you've experienced while trying to change your tariff.
We understand how frustrating it must be to spend nearly a month trying to resolve this, especially after encountering technical issues online and having multiple conversations without a clear outcome. This is not the level of service we aim to provide. We’d appreciate the opportunity to investigate this further. Please contact us via private message on Facebook, X, LinkedIn, or Instagram and include #Trustpilot along with a brief summary of your review so we can assist as soon as possible.
5 stars for the engineers … they are…
5 stars for the engineers … they are fabulous … however British Gas need give some kind of loyalty scheme to their customers for annual cover
August 28, 2026
Unprompted review
Reply from British Gas
Thank you for your wonderful 5-star review! We're thrilled to hear that our engineers provided such a fabulous experience. We also appreciate your valuable feedback regarding a loyalty scheme for annual cover. We're always looking for ways to improve our services and customer experience. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Very thorough
Very thorough, explained everything and respected the property
August 28, 2026
Unprompted review
Reply from British Gas
Thank you for your wonderful review! We're so pleased to hear that everything was thoroughly explained and that our team was respectful of your property. Your positive feedback is truly appreciated. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Went above and beyond duties
My British Gas engineer Ben went above and beyond his duties my mum is 76 years old and couldn’t move a coat stand that was blocking the cupboard for the gas meter and bless him he moved it for her. Excellent customer service fixed the oven and was friendly, polite, and professional.
August 28, 2026
Unprompted review
Reply from British Gas
Hi Dawn,
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear that Ben provided excellent service during his visit. It's great to know that he not only resolved the issue with your oven but also went the extra mile to help your mum by moving the coat stand. Small acts of kindness like this can make a big difference, and we're pleased that Ben's friendly, polite, and professional approach left such a positive impression. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Very quick service
Very quick service.However would prefer to speak to a person rather than a machine when booking an engineer call out.Engineers are always helpful and knowledgeable.
August 28, 2026
Unprompted review
Reply from British Gas
We appreciate your feedback regarding the quick service and the helpfulness of our engineers. We understand your preference for speaking with a person when booking an engineer call-out. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Great Gas Boiler Service
Lawrence our British Gas Engineer was punctual & friendly. He gave very good heating advice on my heating system and a comprehensive service. He talked through the advantages of having a more comprehensive British Gas warranty cover. He did this in a very easy to understand & none pushy way. We highly recommend Lawrence & British Gas!
August 28, 2026
Unprompted review
Reply from British Gas
Hi John,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Lawrence provided a punctual, friendly, and professional service during his visit. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
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