British Hardwoods Reviews 881

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the timber, which is often described as beautiful, well-machined, and dimensionally accurate. Many people appreciate the excellent delivery service, noting that orders arrive as planned, well-packaged, and often with friendly drivers. The overall service, from initial communication to after-sales support, is frequently highlighted as superb, with customers finding the staff helpful and the ordering process easy. However, some customers experienced issues with their orders. A few people received custom window sills that were not the correct size, and one customer noted that an order of fumed oak flooring contained two different types of oak. Additionally, one reviewer received an air-dried oak beam with a high moisture content that split, leading to dissatisfaction with the quality.

What people talk about most

Product

People report positive experiences with product quality. Many consumers praise the excellent quality of the... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the excellent... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and reliable... See more

Order

Reviewers mention positive feedback about order. Customers consistently praise the ease of ordering, with... See more

Service

Clients share positive opinions on service, consistently praising the excellent communication, efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Can't fault the service received or the quality of the final product - a lovely wide board solid oak. Very knowledgable and helpful staff each time we called for advice. Can't really compare pri... See more

Company replied

Rated 5 out of 5 stars

I've ordered European white oak from BH a couple of times now for various furniture projects, and each time they've sent beautiful, straight and true timber which has been wrapped incredibly well for... See more

Company replied

Rated 5 out of 5 stars

Really pleased I bought from here. Ordered various sizes and lengths of Planed All Round European Oak Timber. Spoke to friendly helpful staff before placing ordering to make sure could get the length... See more

Company replied

Rated 5 out of 5 stars

I bought about 30 square metres of oak floorboards, plus ancillaries (scotias, doorway transition thingies, etc) from British Hardwoods. The people were all friendly, knowledgeable and helpful, the pr... See more

Company replied


Company details

  1. Wood Supplier
  2. Flooring Store
  3. Lumber Store
  4. Wood and Laminate Flooring Supplier

Written by the company

British Hardwoods is a specialist oak timber merchant and manufacturer of high quality solid and engineered wood flooring. We also manufacture hardwood skirting boards, architraves, worktops, window boards, doors and mouldings. All the timber we use is sustainably sourced and accurately machined by our skilled wood machinists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

881 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent products, customer service and delivery. 5* Company

Have dealt with this company before and would recommend to anyone looking to purchase top class hardwood skirting and floor products. Their customer service team went above and beyond to get the extra skirting I needed over Easter. Genuine company with the right attitude to fulfilling expectations. Beautiful pre oiled oak wood-looks gorgeous. Will forward photos when project finished.

April 8, 2026
Unprompted review
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Reply from British Hardwoods

Thank you for your lovely review which I've shared with the team. We'd love to see your photos when your project is finished. Thanks again.

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Rated 5 out of 5 stars

Great product and very helpful we have…

Great product and very helpful we have previously bought their Oak 10yrs ago and needed to replace a section round a door and it is a perfect match. So a very happy customer

April 6, 2026
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Reply from British Hardwoods

Thank you for your your five-star review - we appreciate it!

Rated 5 out of 5 stars

Brilliant quality timber

Brilliant quality timber, delivery time frame was as described. Team was friendly on the phone. Will definitely order from here again.

March 25, 2026
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Reply from British Hardwoods

We appreciate your feedback about the quality of our timber. We look forward to hearing from you again soon!

Rated 5 out of 5 stars

Excellent service and a top quality product

Can't fault the service received or the quality of the final product - a lovely wide board solid oak. Very knowledgable and helpful staff each time we called for advice.

Can't really compare prices as we didn't have an equivalent quote, but everything was billed to estimate, so no surprises.

We also had to order more stock which was available quickly and which they were only too happy to store for us until our fitter is available. They actually recommended the fitter who has been excellent too.

March 31, 2026
Unprompted review
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Reply from British Hardwoods

Thank you for your kind comments. It's great to hear that you're happy with your new oak floor, and that the fitter we recommended did a good job for you too. Many thanks!

Rated 5 out of 5 stars

I'm super impressed with British…

I'm super impressed with British hardwoods! I ordered loads of European oak, prime grade, and it turned up perfect! Can't recommend them enough.
The oak is real fair price as well compared to other suppliers 👍

April 1, 2026
Unprompted review
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Reply from British Hardwoods

Thank you for your feedback and for your recommendation of our company - we appreciate it!

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Rated 5 out of 5 stars

Great quality. Great service.

Delivered sooner than expected. Better quality wood than expected.

April 9, 2026
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Reply from British Hardwoods

It's great to hear that we exceeded your expectations. Thank you for your order and for your lovely review!

Rated 5 out of 5 stars

Lovely flat walnut boards

Lovely flat walnut boards. Minimal knots & splits. Top quality as always. Thanks guys!

April 8, 2026
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Reply from British Hardwoods

Thank you for your repeat custom James - and for your five-star review!

Rated 5 out of 5 stars

Very happy with this company.

Ordering online was easy, staff were very helpful. I collected my order and they were happy to store it for a couple of weeks until I was ready. The wood itself is excellent and I will be ordering again.

February 5, 2026
Unprompted review
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Reply from British Hardwoods

Thank you for taking the time to post a review for us. We look forward to your next order!

Rated 5 out of 5 stars

Consistant excellence

Consistant excellence. Always Great quality oak.

March 12, 2026
Unprompted review
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Reply from British Hardwoods

Thank you for your feedback about the quality of our timber - we appreciate it!

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Rated 5 out of 5 stars

Very clear website ordering

Very clear website ordering. Extremely fast delivery and so well packaged and protected.

February 17, 2026
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Reply from British Hardwoods

Thank you for your feedback about our website, we're glad you found it clear to use. Many thanks!

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Rated 5 out of 5 stars

Great experience

Genuinely a nice caring company that was easy to order from and also talk to for any questions that I had , and also add to original order

February 9, 2026
Unprompted review
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Reply from British Hardwoods

Thank you for your lovely review - we appreciate it!

Rated 5 out of 5 stars

Unbelievably well machined

This engineered 16mm oak flooring is unbelievably well machined.
It slots together with a satisfying and perfect amount of resistance.

All my lines are running true, and any joins are very clean.

Knots are dealt with carefully and they are for the most part very welcome as part of the floor. There were only a couple that I decided to leave out.

March 19, 2026
Unprompted review
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Reply from British Hardwoods

We appreciate you taking the time to share your feedback about our 16mm Engineered Oak Flooring. We're really pleased to hear that the installation has gone well and you found the boards to be well machined and easy to fit. Many thanks!

Rated 5 out of 5 stars

Highly recommend and will return

Absolutely, everything about my experience with British hardwood has been fantastic from finding the right product to arranging swift delivery. Everything's gone like clockwork and they've been really helpful and really friendly and I would not hesitate but to use them again and I highly recommend them anybody else

March 17, 2026
Unprompted review
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Reply from British Hardwoods

Thank you for your lovely review - we hope to hear from you again!

Rated 5 out of 5 stars

great packaging

delighted with the product and the packaging which ensured it arrive unscathed from the journey

March 5, 2026
Unprompted review
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Reply from British Hardwoods

Thank you for your feedback, we appreciate your five-star review!

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Rated 5 out of 5 stars

Beautiful flooring

We are really pleased with our solid oak hardwood floor. It is a beautiful product. We chose the company as the lengths of the planks were long, unlike other companies, which suited our room (long and narrow) . I added this to the initial order details and all planks were well over 2 metres. Communication was good and delivery easy to arrange. It was really helpful that due to project delays our end they were happy to store the flooring for an extra few weeks. Highly recommended.

February 25, 2026
Unprompted review
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Reply from British Hardwoods

Thank you for your kind comments and for recommending our Solid Oak Flooring. We're really happy that you are pleased with the floor, and the board lengths we supplied.

Rated 5 out of 5 stars

On my fifth order with British…

On my fifth order with British Hardwoods now. The supplied oak, and customer service has remained excellent.

March 13, 2026
Unprompted review
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Reply from British Hardwoods

We're really pleased to hear that we continue to offer excellent service. Thank you for choosing us again!

Rated 5 out of 5 stars

Excellent company

Excellent customer service and communication.
The timber as always A1
Great shopping experience.

February 23, 2026
Unprompted review
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Reply from British Hardwoods

Thank you for your repeated custom - we appreciate you taking the time to post a review for us!

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