British Hardwoods Reviews 

948
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the timber, noting that the boards are precisely cut, true to size, and look fantastic once installed in their homes. Consumers frequently highlight the outstanding service, describing staff as extremely helpful and communication throughout the ordering process as clear and efficient. People also appreciate the reliable shipping, with delivery drivers frequently noted for being friendly, prompt, and careful with the goods. However, some customers also noted occasional drawbacks with delivery, mentioning slower arrival times or high shipping charges depending on their specific location.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality and... See more

Quality

Reviewers express immense satisfaction regarding the outstanding quality of the timber products, frequently... See more

Delivery service

People report positive experiences with delivery service, frequently praising prompt arrivals and helpful,... See more

Service

Customers had positive experiences with service, frequently highlighting the prompt delivery and helpful... See more

Order

Consumers find order to be a seamless experience, frequently praising the helpful customer service and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Usual top experience with British Hardwoods. The timber is high quality and free of significant defects. The timber is cut with high accuracy and consistency, thus avoiding unnecessary extra prepar... See more

Company replied

Rated 5 out of 5 stars

I ordered some ash and oak, specifically asking for wider pieces, and boy did I get that! One piece of ash was 350mm wide 52mm thick and 3m long. The oak was real random live edge pieces, but without... See more

Company replied

Rated 5 out of 5 stars

They were very helpful with all of our queries prior to us ordering the floor. Floor was delivered by a lovely gentleman very friendly service overall. The floor is excellent just what we wanted, be... See more

Rated 5 out of 5 stars

Excellent quality Scotia. Phoned for advice on finish for Scotia, excellent advice..able to talk through what I wanted. Delivery no issue. Quality of product superb..looks great when laid. Much better... See more

Company replied


Company details

  1. Wood Supplier
  2. also in
  3. Flooring Store
  4. Lumber Store
  5. Wood and Laminate Flooring Supplier

Written by the company

British Hardwoods is a specialist oak timber merchant and manufacturer of high quality solid and engineered wood flooring. We also manufacture hardwood skirting boards, architraves, worktops, window boards, doors and mouldings. All the timber we use is sustainably sourced and accurately machined by our skilled wood machinists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

948 reviews

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4.9

All reviews

(948)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Fantastic quality flooring

Fantastic quality flooring, and they are a pleasure to deal with. Very knowledgable and answered all our questions quickly and with lots of detail. There's a lot of cheaper flooring out there but for a combiantion of quality and value I think this company is the best.

January 5, 2026
Unprompted review
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Reply from British Hardwoods

It's great to hear that you are happy with the quality of our hardwood flooring. Thank you for your review!

Rated 5 out of 5 stars

Excellent quality/very fast delivery/very good value

Very fast delivery. Quality first rate.
Total bill inc. delivery, for boards to finish the room, was £176. Same quote from the original supplier, was £688.
Nuff sed.

January 23, 2026
Unprompted review
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Reply from British Hardwoods

We appreciate your feedback about the quality of our products and our pricing. We hope to hear from you again soon!

Rated 5 out of 5 stars

Great service from this company

I ordered a very small amount of oak for a furniture project. Very happy with the quality of the timber and the accuracy of the ordered dimensions. Good communication re delivery, lead time etc. Absolutely no complaints.

January 19, 2026
Unprompted review
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Reply from British Hardwoods

Thank you for your review and your kind comments!

Rated 5 out of 5 stars

excellent quality

Delivery went well, careful and helpful. timber very well packaged, generous quantities. timber is high standard allround.

January 13, 2026
Unprompted review
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Reply from British Hardwoods

Thank you for your positive comments about our timber - we appreciate your review!

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Rated 5 out of 5 stars

Great service & delivery

I have a small project and ordered the minimum quantity - 3M. Very happy with service and with the timber I received. Much appreciated!

January 20, 2026
Unprompted review
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Reply from British Hardwoods

Thank you for your feedback and your five-star review!

Rated 5 out of 5 stars

Always turn first to British Hardwoods.

Always turn first to British Hardwoods.
Excellent product (oak skirting) and service.
Highly recommend.

January 14, 2026
Unprompted review
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Reply from British Hardwoods

We appreciate your loyalty and your recommendation of us - thank you!

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Good range of products. All at a competitive price.

January 21, 2026
Unprompted review
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Reply from British Hardwoods

Thank you for your five-star review!

Rated 5 out of 5 stars

Timber from British Hardwoods

I’ve used British Hardwoods a number of times and have always received good quality timber to specified dimensions. Products have been well packaged and delivered in good time.

December 18, 2025
Unprompted review
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Reply from British Hardwoods

Thank you for your review and your repeat custom - we appreciate it!

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Rated 5 out of 5 stars

Excellent service and quality

I ordered not long before Christmas and asked the to do their best to get the oak to me. They did better than expected and delivered in time for my fitter to get the hall fitted. It is really nice quality. The delivery driver was very helpful, he even brought the packs into the house.

December 19, 2025
Unprompted review
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Reply from British Hardwoods

Thank you for taking the time to post a review for us. It's great to hear that your fitter managed to get your floor laid in good time.

If you'd like any advice about the ongoing maintenance of your wood flooring, please don't hesitate to give us a call on 01535 637755 or email sales@britishhardwoods.co.uk

Rated 5 out of 5 stars

I bought some oak many years ago from…

I bought some oak many years ago from British Hardwoods and the quality was excellent.

I recently needed some Tulipwood and am delighted to say that the quality is still excellent. The packaging is exemplary and the wood was protected well from the rigours of Courier-Land.

December 15, 2025
Unprompted review
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Reply from British Hardwoods

Thank you for reviewing our Tulipwood, it's a timber we've only recently started stocking, so we appreciate your feedback.

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Rated 5 out of 5 stars

Excellent product

Excellent product. Delivery and communication really good. Everybody friendly and accommodating. Highly recommended

November 24, 2025
Unprompted review
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Reply from British Hardwoods

Thank you for your feedback and your five star review!

Rated 5 out of 5 stars

Great supplier and fantastic quality oak

It was easy to order and British Hardwoods responded quickly when I had a query about my order. The oak arrived well packaged but despite this there was some damage on one edge. I suspect the damage was caused in transit though and not at British hardwoods. I was able to work around this by using the damaged corner on the bottom face of the table and filling the damaged area with epoxy. The quality of the oak was fantastic. The edges were all square and once glued up were almost invisible. I would highly recommend British Hardwoods for price and quality and I will be ordering from them again.

November 21, 2025
Unprompted review
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Reply from British Hardwoods

Thank you for your lovely review - we look forward to your next project!

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Rated 5 out of 5 stars

Great service great products

This was not my first order of skirting from British Hardwoods and I have never been disappointed. Ordering was easy and the quality of skirting excellent. Delivery was prompt and everything was well packaged. What more could you ask for. I would definitely recommend British Hardwoods for all your hard wood needs.

November 24, 2025
Unprompted review
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Reply from British Hardwoods

Thank you for taking the time to post a review for us - and for your recommendation of our company!

Rated 5 out of 5 stars

Great product and service

Great product, at a reasonable price. Well packaged and delivered promptly. Communication through the process was great. This is the second time I've ordered from them and would again.

November 12, 2025
Unprompted review
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Reply from British Hardwoods

Thank you for your repeated custom and for your five star review!

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