Brookhouse Gas Services Ltd Reviews 

1,093
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the engineers arrive right on time, work with incredible efficiency, and always leave domestic properties completely clean and tidy after finishing. Reviewers genuinely appreciate the polite and professional attitude of the staff members, noting they are exceptionally knowledgeable and always ready to answer questions. Some people were satisfied with the helpful office team, noting how remarkably easy it is to book appointments and arrange convenient dates that suit schedules. Consumers also love the incredibly fast response times whenever urgent boiler repairs or unexpected central heating system issues happen suddenly.

What people talk about most

Service

Clients share positive opinions on service, noting that staff consistently arrive on time and work... See more

Staff

Users describe positive interactions with staff, highlighting that engineers and office teams are... See more

Customer service

Customers report positive experiences with customer service, noting that communications are outstanding,... See more

Response time

Consumers find response time to be exceptionally fast and efficient. Reviewers frequently mention that... See more

Booking process

Reviewers mention positive feedback about booking process, finding it straightforward and easy to arrange... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hadn't realised that Brookhouse Gas could fit air conditioning units. The units have been in short supply due to increased demand but Nick came up and worked out a plan, sent an estimate and we were... See more

Company replied

Rated 5 out of 5 stars

The engineers turned up on time, presented themselves professionally, they were polite and friendly. Same engineer has been a few times before so familiarity helps create trust. No mess, no fuss, job... See more

Company replied

Rated 5 out of 5 stars

Once again Brookhouse Gas have excelled. The installation of our new air-con was superbly done. Staff arrived on time, were pleasant & very helpful. Work was done in a professional & considerate manne... See more

Company replied

Rated 5 out of 5 stars

Arrived at time given each day. Carpets covered and really tidy workers New boiler, pipework and power flush completed. 2 great guys. Worked in excessive temperatures in my loft when outside tem... See more


Company details

  1. Gas Installation Service
  2. Boiler Supplier
  3. Gas Company
  4. Gas Engineer
  5. Gasfitter
  6. Oil & Natural Gas Company

Written by the company

We, Brookhouse Gas Services, were formed in 2003 by myself, Nick Woodward and my wife, Donna. I started out in the gas industry in 1980 as an apprentice with British Gas and now have over 42 years experience. We are a family run business with 15 employees including our sons, Alex and Dan and we are based in Harthill on the outskirts of Sheffield. We install, service and repair appliances that run on Natural Gas, L.P.G and Oil. We now have approximately 2000 households covered on Service Contracts offering repairs 365 days per year giving our customers peace of mind. Brookhouse Gas are proud to work with Worcester Bosch and Novuna to offer our customers a range of payment options for your new boiler and heating systems. Have a look at our web site for full details. Short of time? not wanting a salesman through your door when you need a new heating system? Brookhouse Gas offer an online quotation system to give you a guide price for your new boiler - it only takes 60 seconds.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,093)

236 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Reliable, friendly and efficient service. Have been a customer for years and recommend their services highly to friends and family.

March 26, 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Lydia and thank you for your continued custom

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Rated 5 out of 5 stars

Another excellent boiler service from Brookhouse

Another excellent boiler service from Brookhouse, Alex is always so pleasant and friendly, he found a fault on the system and said he would need to order a replacement gas valve.
He returned the following afternoon with the new part and fitted it with no problems. He is a first rate engineer and works very neatly and tidily clearing up after himself.
See you again next year 😉
Many thanks
Stuart Walker

March 25, 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you Stuart. Alex has been trained well (i am his dad). Seriously i will pass your lovely words on to him. Thank you

Rated 5 out of 5 stars

New Radiator

Once again, Brookhouse Gas Services Ltd. delivered the goods! Another replacement radiator fitted and working in 90 minutes. An excellent piece of work!

March 26, 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you for your continued support Dave

Rated 5 out of 5 stars

Brookhouse gas boiler insurance is an…

Brookhouse gas boiler insurance is an excellent product .Engineer very good who serviced our boiler came at time that was stated excellent work carried out on boiler.I would recommend this company to anyone wanting boiler insurance.

March 24, 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you Mr Slack. I will pass your comments onto Mark who serviced your boiler

Rated 5 out of 5 stars

Annual boiler service completed today…

Annual boiler service completed today with usual prompt timing and efficiency. Friendly and tidy service as always. Would always recommend.

March 25, 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you Ken. I will pass your message on to Matt

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Rated 5 out of 5 stars

Excellent Service

The Brookhouse Gas engineer provided a highly professional service, arriving on time, working efficiently, and explaining everything clearly. Their attention to detail and tidy work left us confident and very satisfied with the service.

March 24, 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Gary. I will pass your review on to Joe. Its lovely to hear for me. Thank you. Nick

Rated 5 out of 5 stars

Service

Excellent service as always.Prompt and efficient.Engineer was a very pleasant young man.

March 24, 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you for your kind words. I will pass your message on to Jack who attended

Rated 5 out of 5 stars

I had a problem with low pressure on my…

I had a problem with low pressure on my boiler, I rang Brookhouse Gas and they talked me through it. I then noticed water underneath the boiler. An engineer was with me within 30 minutes. Instantly spotted the faulty part. Serviced the boiler on the same visit. Ordered the part and it was fitted the next day. Lovely friendly lads. Professional job. Highly recommended.

March 11, 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Fantastic to hear. Thank you Sue

Rated 5 out of 5 stars

Boiler service

Appointment booked by phone with date/time options , engineer was on time ,very polite and courteous .Have used company for a number of years and would highly recommend

March 17, 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you Susan

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Rated 5 out of 5 stars

Fabulous service as always

Fabulous service as always, rang in the morning to report a fault on our boiler and the Engineer came the same day. Always polite, friendly and helpful…explained the problem and resolved it very quickly

March 9, 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you for your review. Great to hear

Rated 5 out of 5 stars

Boiler Service

I had my boiler serviced today the two engineers that attended were friendly and polite, serviced my boiler and updated my service booklet, Brookhouse is a great Company so committed to giving a great service.

March 13, 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

That's wonderful to hear Gillian. I will pass your comments on to Joe and Dan

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Rated 5 out of 5 stars

Polite

Polite, efficient, on time and very professional service.

March 12, 2026
Unprompted review
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Reply from Brookhouse Gas Services Ltd

Thank you WB

Rated 5 out of 5 stars

Engineer was on time explained what he…

Engineer was on time explained what he needed to do , After completing his work he showed me the readings from his testing and told me how the boiler was running for its age. He cleaned the boiler area taking anything he had changed a very professional job carried out.

March 11, 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Heather. I will pass your comments onto Mark

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