Brook Taverner Reviews 

64,101
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 5,131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and perfect fit of the clothing, noting that garments such as shirts and suits are remarkably durable and well crafted. Many people also highlight the remarkably prompt delivery service and how incredibly smooth the online ordering process is from start to finish. Some reviewers were not happy with delivery services, mentioning that packages were occasionally delayed, left in improper locations, or mishandled by the courier. A few other people also felt that return procedures could be more straightforward or experienced unexpected sizing discrepancies with certain items.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent standard, great... See more

Quality

People report positive experiences with quality, highlighting that suits, shirts, trousers, and jackets are... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Order

Reviewers highlight positive aspects of ordering, praising the smooth website navigation and swift delivery... See more

Service

Clients share positive opinions on service, highlighting prompt, efficient, and professional experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt and such efficient service ! Ordered Sunday, arrived Monday, you can't say fairer than that! Highly recommended company! This was mail order but if there's a branch near you then I also recomm... See more

Rated 5 out of 5 stars

Excellent website easy to find way around and good selection of products. My order arrived swiftly via Evri and well packaged (Harris Tweed jacket). Beautifully made and true to size. I was so impre... See more

Rated 5 out of 5 stars

I was looking for a high-quality, reasonably priced plain navy blue suit, and I found exactly what I needed at Brook & Taverner. Thanks to their extensive size options, I was able to achieve a near ma... See more

Rated 5 out of 5 stars

My husband likes terry towelling t shirts to wear in warm weather and he needed replacements for worn ones and some advertised are quite expensive. I ordered 4 advertised by Brook Taverner and he was... See more



Company details

  1. Men's Clothing Store

Written by the company

The company prides itself on its exceptional craftsmanship and detailing, cutting no corners to deliver the perfect finish to every garment. Having been in existence for over 100 years, its depth of knowledge and experience is barely rivalled by any other menswear maker in the country.

Brook Taverner

Written by the company

Our Promise

* No Quibble Guarantee

* No Quibble Guarantee
If you are not satisfied with your goods, simply return them to us within 3 months of purchase and we will either exchange or refund you,no questions asked.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

64K reviews

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4.6

All reviews

(64,101)

4,922 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve been buying Brook Tavener for ten years now

I’ve bought Brook Tavener regular fit shirts for ten years, either online or from their Northallerton store. I love the shirts for their generous fit, full length and lovely quality.
More recently I’ve purchased trousers, mostly casual and the fit is perfect every time.
I’m retired and confess to taking advantage of their many offers.

September 10, 2026
Rated 4 out of 5 stars

Payment by PayPal....WHY?

The website wanted to take payment by PayPal which I do not use. I had to phone up to make a card payment. Shirts arrived very quickly. Disappointed by the poor quality of the shirts.

September 9, 2026
Rated 5 out of 5 stars

I’ve always found their Website easy to…

I’ve always found their Website easy to use. You can but with confidence as their Returns Service is also straight forward. I’ve even phoned My local Brook Tavener regarding Local stock. Again very Helpful to include they can Order in
Good quality & Style range
Particularly Sale price send of Stock ..

September 9, 2026
Rated 5 out of 5 stars

Happy returning customer

I was very pleased with the initial product and delivery but, unfortunately, had to return the trousers because they were a bit too large for me. An exchange was not possible so I have received a refund and reordered a smaller pair which were delivered promptly.
Cannot fault the customer service although the 'ringback' facility seems a bit hit-or-miss.

September 9, 2026
Rated 4 out of 5 stars

I ordered 3 rugby shirts medium size…

I ordered 3 rugby shirts medium size but when l tried them on they were far too large which was odd as all of the shirts & polos that l have purchased in the past have been a perfect fit
Nevertheless the service received from BT has always been excellent & customer service also excellent

September 9, 2026
Rated 2 out of 5 stars

The order for the jeans was for a 37”…

The order for the jeans was for a 37” inside leg unfinished. Received a 36” unfinished leg. Real pity as the product quality was good. Have ordered before from BT and may do so again but quality checks are needed.

September 9, 2026
Brook Taverner logo

Reply from Brook Taverner

Thank you for your review. We’re very sorry that the jeans arrived with the incorrect unfinished leg length. This should have been picked up before your order was dispatched, and we appreciate you bringing it to our attention.

We’re pleased you were happy with the quality of the jeans and that you’ve shopped with Brook Taverner before.

Your refund has now been processed, and we’ll ensure your comments regarding our quality checks are passed on to the relevant team.

Kind regards,
Brook Taverner Customer Services

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