Brook Taverner Reviews 

63,888
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 5,242 reviews, reviewers overwhelmingly had a great experience with this company. Loyal shoppers and frequent buyers often mention that the clothing is of exceptional quality, offering a truly comfortable fit, durable fabrics, and stylish designs that suit various occasions. Many consumers and online buyers also deeply appreciate the remarkably prompt shipping services, careful protective packaging, and the exceptionally smooth, straightforward online shopping process. However, some customers also noted occasional frustrations regarding unexpected parcel delivery delays, missing tracking details, and poor communication with specific courier services. A few reviewers experienced sizing inconsistencies, receiving items that did not match their normal expectations or required unexpected professional alterations.

What people talk about most

Product

Consumers find product to be positive, highlighting good quality items that fit well and offer great value.... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the garments are very well made and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting incredibly fast shipping... See more

Order

People report positive experiences with order processes that are generally described as easy, fast, and... See more

Service

Users describe positive interactions with service, highlighting prompt responses and helpful staff. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick delivery, although delivery service sometimes can cause concern, ordering with assurance if unhappy with purchase can return without quibble. Good quality products in nice range of colours and f... See more

Rated 5 out of 5 stars

Speedy on line service, delivery quick to home or stores. Excellent returns procedure with payment immediately. Very impressed with the service given by the Beverly store. Took a couple of purchases t... See more

Rated 5 out of 5 stars

Easy to navigate the website and huge choice. Sale prices are amazing. Speedy delivery to store. Absolutely delightful ladies in the Ambleside store. Beautifully clean and nicely presented produc... See more

Rated 5 out of 5 stars

One of my favourite menswear companies. The quality, style & service are second to none. Ordering process online is easy, seamless & quick. Communications from the company on the progress of the ord... See more



Company details

  1. Men's Clothing Store

Written by the company

The company prides itself on its exceptional craftsmanship and detailing, cutting no corners to deliver the perfect finish to every garment. Having been in existence for over 100 years, its depth of knowledge and experience is barely rivalled by any other menswear maker in the country.

Brook Taverner

Written by the company

Our Promise

* No Quibble Guarantee

* No Quibble Guarantee
If you are not satisfied with your goods, simply return them to us within 3 months of purchase and we will either exchange or refund you,no questions asked.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

64K reviews

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4.6

All reviews

(63,888)

5,173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Overall top notch.

I have been a committed customer for many years and still am. Customer service and ordering is superb. What I dont like is the general trend towards elastane trousers when never keep their colour. Its with all suppliers. Apart from that top notch.

August 13, 2026
Rated 1 out of 5 stars

Bought some shirts for my Sons Birthday…

Bought some shirts for my Sons Birthday allegedly dispatched 9th Aug ! First one item cancelled by them out of stock -gave me a£20 refund although it retailed at £24.95! But NO Sign of other shirts . Disappeared after a message the Evri had them -good old EVRI the very WORST parcel delivery company - better off chucking your money in the bin . Useless

August 9, 2026
Unprompted review
Brook Taverner logo

Reply from Brook Taverner

Thank you for your review Anthony

We’re sorry to hear of your disappointment, particularly as these shirts were ordered for your son’s birthday.

To clarify the refund for the cancelled shirt, your order qualified for our 3 shirts for £60 offer, so the price paid for each shirt was £20. The £20 refunded therefore represents the full amount paid for that item.

Unfortunately, the remaining shirts have been delayed within the Evri network. Following your contact with our Customer Service team, we have chased the delivery again today and, by way of apology for the delay, have refunded your delivery charge.

We appreciate how frustrating this experience has been and sincerely apologise for the inconvenience caused. Should you choose to order with us again, DHL delivery is also available to select at checkout as an alternative to Evri.

Kind regards
The Brook Taverner Team

Rated 5 out of 5 stars

Great clothes

Prompt service; great clothes; good value,
Unfortunately Evri let you down by delivering to the wrong place and no meaningful response to feedback. DHL were much better for another parcel.

August 11, 2026
Rated 5 out of 5 stars

Impressive service

Speedy on line service, delivery quick to home or stores. Excellent returns procedure with payment immediately. Very impressed with the service given by the Beverly store. Took a couple of purchases to get my trouser size right but all in all very satisfied with Brook Taverner.

August 12, 2026
Rated 5 out of 5 stars

To whom it may concern:

To whom it may concern:
I have already provided my experience while shopping per your site.
I don't want to be redundant, however here we go. The shirts I ordered are the only shirts, Polo, that are 100 percent cotton.
Thank you!

August 12, 2026
Rated 5 out of 5 stars

I don’t buy shirts and trousers anywhere else

I’ve been buying Brook Tavener shirts and trousers now for about 6 years, originally in store but now also online.
I only buy from their sale range and buy in multiples to get the best deals.
Their shirts are long enough to cover my bottom and cuffs and collars seem to last forever. They are excellent shirts.
Their trousers never fail to fit and I like the cut and the higher number of belt loops than most.
Finally, when buying online their deliveries are always extremely prompt and packaging is excellent; trousers for example always arrive on a hanger and are wrapped so that when unfolded there is minimum creasing.
Overall this is a good quality manufacturer with an excellent and affordable product range.

August 12, 2026

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