Brother Industries Reviews 306

Absolute worst printer ever! Worked for just over 4 months. I did all the trouble shooting BEFORE contacting Brother. I listed everything I had done, the agent sent me a list of things to try. Everything on the list-I had already tried and told them; When I stated this, they disconnected the chat! I'm going back to HP, my last one lasted 10 years.

Appalling printer. Accessories are ludicrously expensive. Our small business probably spends 1000.00 a month on ink! And then the drum randomly decides to need replacing so the printer stops working with no warning. It's also impossible to use generic ink cartridges as the printer recognises these are knock offs and stops working. I will never again buy a brother printer.

My Brother Laser Printer HL-L3300CDW, started printing a red streak on every print. This was back in February.
They recommended a new ink tank and roller bars. Bought both for a total of $200.
Did not fix the problem. It is still under warranty.
Called back 6 more times, 3 months later, I still have no fix or replacement printer.
Customer service is disheartening.
I even tried to phone their corporate offices. Bottom line: No One Cares! Stay clear of Brother products!!

I bought a toner in the Brother official shop, 5 days ago they sent me the bill, but no delivery email, no toner received no nothing. I wrote to the support system, they were totally unhelpful and now I have to wait 4 more days until they phone me (if they actually phone me). In the meantime I can't print anything at home. I ordered the same toner in Amazon, 25% cheeper, one day delivery. Then they will complain that people don't buy local.

Purchased a Brother MFC-J4355DW printer . . . set up so difficult that outside assistance was required . . . downloaded the software to operate the device . . . can print. . . wanted to scan a document and the printer is saying that the software is not loaded onto the PC .. . need outside assistance to figure it out .. . will not be purchasing another Brother device . . . . too much time wasted trying to figure it out

"I love you guys!! I managed to easily program the label printer to generate unique QR codes from a CSV file. You’ve thought of everything and you literally saved my project! It’s these small details that show the genius of a company. If I had the money, I’d buy the company tomorrow. Fantastic work!"

they offer a discount code but never honor. I have done a lot of research and there are a number of people just like me where they place their order using a discount code and they cancel orders and do not honor. They advised me to go through a different business to purchase ink.

The cash back is a scam - no contact saying not paying. Designed to pay out as little as possible. Avoid. You won’t get the cash.

Model #MFC-J6540DW. Both phone (2) and chat (1) representatives have told me that my issue needs to be elevated to another department and that someone will be in touch within 48 hours. The call never comes. I have a 10 month old printer that is worthless.

1 Star is too good for them. i got a printer / scanner. it is truly appalling . Every time i try to print/scan something i waste hours trying to figure out how to do it and get a nervous breakdown .

I'm 15 days trying to register my new printer, endless attempts to register online, use the chat service for help, which is next to useless, you eventually get to actually have a person, come to assist you, who can't phone you, to sort the issue, my printer came with 6 months free ink. Which you need to register to claim, it's been a nightmare, today, I got an actual email, from Anna, who is trying to sort it, I live in hope, as I've no ink, and can't do my work. Dreadful after care customer service.

A few days ago I got a pop up on my Windows 11 saying I had to download the new version for my Brother Computer, which I did and then the printer
HL-L 2325 DW decided not to work, I did everything that I've ever known to fix it and nothing worked, including looking at YouTube videos, which I didn't follow as I knew it wouldn't work. So I hesitated looking up the phone number for tech support which I finally found either 1-877-BROTHER or 1-877-276-8437 maybe 10 times at first, as I didn't, at first remember the last time I called Brother tech support, and now I remember. This company's game plan is sell their printers and take away as many tech support agents. It's really cruel how they purposely set you up to fail. I dial that number and after a little speech, the AI operator asks what the model number is and to give all letters including if there's a dash and numbers. It only let's you speak it. So I said exactly the correct model number and the operator AI say's she thinks she has a match, and reads it back and always has one number wrong. After the second time she sends you to another automated message, until you have an option, you push the number and it would say anything from 4 hour wait, 1 hour wait, then playing their game as the AI agent always gives the same response, I kept dialing the number, going through the two prompts because that's one way to get rid of their customers, just give them fake information. Anyways about the 10th time,I finally got through with it saying it's a two minute delay, which actually took about 15mins. I got a lady on the line, asking several questions about which model was my printer which I gave her and we tried something, which didn't work. She then asked my if I had my Wi-Fi name and password, I sail I'll look for it and actually found it quickly, but I first told her I'll look for it, where she said she put me on a brief hold, but at the same time, I said "I found it" and I'm sure she heard me, and still put me on hold, so she comes back after about 10 minutes and asked me if I have it, which I said I did. and she first asked me do something on my cell phone, connect it to iPrint&Scan App to download it and did something else and then told me to to some items on my printer, which I didn't understand so I asked her again and she told me part of it, then she didn't say anything, oh her name was Armani, well I saw my iphone was still on connected to Brother support line, which I kept saying "Hello, Hello, where did you go" I got frustrated an tried again on my printer, and got lucky where I got to the point where it said to press test print, which I did, after about 10 minutes of agonizing, trying to find where Armani was. Anyways, I pressed test print and Voila, it started printing. Well wouldn't you know at that very sec, I see the call dropped. Almost like she was taking a break on my dime wait for my printer to start printing, then drop me like a hot potato. And just a minute ago, after about 20 minutes me typing this review the phone rings and it says Brother's Support, which I answer, and Armani comes back on apologies for the call that was lost and she's ready to help me now. I remember about 2 or 3 years ago I had an additional problem with the toner I believe which was the same case, only it was a male agent, I remember he told me he had to take another call and he'll be back in a few minutes. About 15 minutes later he comes back on and was extremely rude talking to me to get this job done. Almost the same scenario, I don't remember if the beginning was the same, but it surely ended the same. I actually like Brother's printers, but their customer service or tech support is the worst I ever had in my life.

I just called customer service, (Friday 3 pm) the wait time is 2 hours. Think twice (or more times) before buying one!!

I’m now on my fourth Brother printer. It is shocking to see that a company as large as Brother-USA has such poor customer support. Egregiously understaffed. It’s impossible to reach them by phone without waiting 1-to-2-1/2 hours. Sometimes when they call you back as promised, their phone connection fails and you have to start all over again!

A few days ago, they gave me a coupon for $100 because my new brother printer had problems. But when I tried to use it to buy their toner, it wasn’t honored. When I called to let them know, they said, “Oh, that wasn’t for $100. That was a coupon for $10!” No, I insisted. It says $100 right on the coupon. No matter.
Gosh what a terrible company.

Sincerely, Garrett Glaser, Correspondent, CNBC Business News (RETIRED)

Angelica was amazing she went above and beyond to get my brother printer working on my laptop. Very happy.

I want to express my frustration with the ongoing issues I’ve encountered with my Brother printer. It does not print, has an issue.
Initially, I reached out via chat and followed all the troubleshooting steps provided. After no resolution, I was told to call customer service.
I called customer support and waited on hold for nearly two hours, so I chose to call me back. Unfortunately, they called when I was not at home. The support team informed me that they couldn’t proceed without me being present with the printer.
I then returned to chat support, and the same troubleshooting instruction,only to be asked again to call. I can not wait this long on hold.
Despite trying multiple cables and confirming that the printer is recognized by the driver, the printer still fails to print a test page. I am convinced that the problem is hardware-related, yet I have been repeatedly told otherwise. This cycle of repeating the same steps and being redirected has been both time-consuming and frustrating.
Now I am on the line with a 4-hour estimated waiting time!

I have owned an A3 Brother printer scanner for some time and genuinely loved the machine. However, after a recent MacBook Pro software update, everything changed for the worse. When I urgently needed to scan a document, the printer suddenly forced me to log in and agree to a subscription. Not wanting to be railroaded into this, I tried to dismiss the pop-up, but it wouldn’t budge. In the end, I had to force shut down my laptop, losing three precious hours of my evening.
Frustrated beyond belief, I have now purchased a new printer entirely because I refuse to be held hostage by a subscription service just to scan documents. Brother, in my view, have completely lost their tiny mind. I’m genuinely outraged that a brand I once trusted and loved has stooped to this. My once beloved printer is heading straight to the rubbish bin today.
Brother: you've lost a loyal customer for good.

I bought a Brother printer MFC-J1010DW in May of 2024. Today, I could not get the Brother name brand magenta and cyan ink cartridges to print. I tried to chat about it, they wanted to charge me $5 to do so. Therefore, I called. They wanted to charge to help me. I will NEVER buy a Brother product again, and I would recommend that NO ONE buy their product.

I bought a Brother P-Touch label maker last week. the product insert gave several websites regarding their warranty, which isn't disclosed in the insert. Neither website works, all I got was spinners.

It was very difficult to get to the page where I was supposed to be able to register my product, and when I FINALLY did, I entered the serial number correctly - then received an error that the serial number is invalid, IT'S NOT. I've also not been able to find out what the warranty supposedly is. The websites are primarily geared towards selling users more products.

I've filed a compaint with the BBB in New Jersey against this company, and while there saw other complaints, serious ones. Apparently, if you connect via Bluetooth or other online options (why would I do this for a label maker???) they have disconnected your printer or device, or degraded its performance if you use non-brand tapes or inks. I can tell you their inks are horribly over priced from my prior label maker that finally quit working.
If you buy a Brother printer or other device, I'd advise you to not connect your device to them via the internet or Bluetooth!. Their BBB rating is dismal, and of course they aren't members of the BBB. Figures.

very bad quality printers. i have bought two of them since 4 years now and i always have problems. i am not buying a Brother printer again.