I've heard stories about contractors scamming people, so I hired Buildzoom to avoid that. it didn't help. They provided a contract with an unlicensed contractor (it turned out he faked his credent... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Best experience yet in finding contractor - Sampson Built Solutions - to replace attic stairs & access and to reinforce part of attic floor. Chris & Keegan Sampson arrived as scheduled & did an in... See more
Company replied
I was very skeptical to use Buildzoom because I’ve used online resources like this before, but I’ve used them twice now to find contractors and everything went very well. I like how Buildzoom babysits... See more
Vandeck has transformed our backyard and remodeled a patio deck. Their estimates of work were accurate, communication of design was transparent, and project management skills are top notch. They're su... See more
Company replied
Company details
- #1 of 1 best companies in Building Consultant
- #7 of 7 best companies in Construction Company
- #2 of 2 best companies in Custom Home Builder
- #3 of 3 best companies in General Contractor
- #1 of 1 best companies in Home Builder
- #4 of 4 best companies in Remodeler
About BuildZoom
Written by the company
At BuildZoom we help people realize their dream homes and businesses with peace of mind, and we help local builders and designers grow their companies by meeting new clients.
BuildZoom takes in data from contractor licensing boards and building departments from across the nation and manage the most comprehensive database of contractors and permits in the United States. We use that data to evaluate a contractor and use our proprietary matching system to help property owners find the right fit for their project.
Are you building a new location for your restaurant? We can find you contractors who have built restaurants.
Are you remodeling your kitchen? We will find contractors with kitchen remodel permits completed so you know you're getting an experienced contractor.
Save time, money, & frustration by going to buildzoom.com to find a contractor for your next project.
Are you more interested in BuildZoom data? Visit buildzoom.com/data to learn more.
BuildZoom takes in data from contractor licensing boards and building departments from across the nation and manage the most comprehensive database of contractors and permits in the United States. We use that data to evaluate a contractor and use our proprietary matching system to help property owners find the right fit for their project.
Are you building a new location for your restaurant? We can find you contractors who have built restaurants.
Are you remodeling your kitchen? We will find contractors with kitchen remodel permits completed so you know you're getting an experienced contractor.
Save time, money, & frustration by going to buildzoom.com to find a contractor for your next project.
Are you more interested in BuildZoom data? Visit buildzoom.com/data to learn more.
Contact info
Howard Street 301, 94105, San Francisco, United States
- www.buildzoom.com
3.6
Average
449 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 5% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BuildZoom
Thank you for your feedback! We're thrilled to hear that you found BuildZoom easy to use and informative. Our goal is to provide a seamless experience while helping homeowners connect with the right contractors!
Advertisement
Reply from BuildZoom
Thank you for your kind words! We're glad to hear you had a great experience with your contractor. If you ever need assistance with another project in the future, we're here to help!
You send to many scammer emails after…
You send to many scammer emails after the review... and I don't even remember putting a review on your site... so stop it.
October 7, 2024
Reply from BuildZoom
Hi Penny, You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of the emails. The reason you are getting these emails is because of a review you posted on our site on October 6th 2024. Additionally, I’ve asked our engineering team to look into stopping the automated communications to you. I truly appreciate your patience, and I apologize for any frustration this has caused. If you need anything else, please email support@buildzoom.com
Excellent communication with Chris from…
Excellent communication with Chris from Earthwerx.
February 3, 2025
Reply from BuildZoom
Thank you for sharing your feedback! We're glad to hear that you've had a great experience communicating with Chris from Earthwerx. We appreciate the collaboration and are always here to support you.
Let us know if there's anything else we can assist with!
Hard no on Buildzoom
Sooo, apparently BZ didn't like my review and had it removed. Likewise, they also removed my critical review from the BZ website because "the contractor disputed it". Conversely, BZ, Trustpilot and other review sites seem to have no issue with posting positive reviews for BZ that are vague, brief and offer little detail. I will note that the company employed a contractor to do work that he was neither qualified nor permitted to perform resulting in multiple violations and costly repairs on our behalf. When I notified BZ of this they ghosted me. Interestingly, this was a company that somehow had a rating in the 180s (excellent rating). According to BZ's website, their criteria for rating companies is primarily work experience, customer feedback, licensing and certification, responsiveness and communication, and "additional factors". My experience was that this company failed in at least 3 of those categories. BZ decided to ignore my feedback in not posting my experience with this contractor and the result was that their rating was not impacted and other customers will not have the benefit of knowing how this company (aided by BZ) does business. I am truly beginning to wonder whether review sites like Trustpilot and BBB are really more about aligning themselves with businesses and protecting their own self interests than in advocating for and being a resource for consumers.
January 26, 2024
Unprompted review
Advertisement
They replastered our pool
They replastered our pool, installed new copings and pavers.
In and out, no problems, zero complaints.
We’re very satisfied!
January 1, 2025
Reply from BuildZoom
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re very satisfied with your pool project and that everything went smoothly with zero complaints.
It’s always our goal to find contractors that deliver high-quality work and ensure our clients are happy with the results. If you ever need assistance with future projects, we’d be delighted to help!
Enjoy your beautifully updated pool!
Sneaky, Snaky Company
We have a contractor profile/account with them and all they do is steal money from small businesses. Pretty sure they have no customer service reps, can’t access our payment methods, can’t pause leads or delete the account. I have called 4 times, sent a email and even sent a website submission. Nothing. We were charged for a job out of state! No one to assist with this. Most leads we received were garbage (a small number we provided estimates for and/or won) and they changed the way they charge for them. We had to decrease our job mileage radius to 0 miles and our job max cost to $2.00 so we quit getting charged. Bogus, sneaky, snaky company. And I have the evidence to prove it.
December 30, 2024
Unprompted review
Reply from BuildZoom
Thank you for sharing your concerns. We truly value your feedback and are committed to resolving any issues you’ve experienced.
Our Contractor Specialist Manager had the opportunity to speak with you on the phone for 90 minutes to address your concerns, and we were able to look into and resolve some of the challenges you raised. We understand how important it is to have transparency and control over your account, and we regret any frustration this situation has caused.
If there are any remaining issues or additional concerns, we encourage you to reach out to us directly so we can assist further. Our goal is to ensure that your experience with BuildZoom is as smooth and beneficial as possible.
We appreciate your patience as we work to improve and address any gaps.
Do NOT USE Buildzoom
I contacted Buildzoom to help me find a contractor to renovate my bathrooms and floors. After paying them $5400 they brought me three bids and reviewed the bids. They advised me based off my scope of work to go with GM Development but stated that it was my choice. I hired Buildzoom because I have no idea who to trust and have no contractor experience. Buildzoom looked over the budget and contract and said it looked all good.
I then went ahead and paid the contractor $5K and it has been a disaster. The contractor continued to harass me for money without doing any work. What work did get done (demo of my master bathroom) he stiffed all his subcontractors and never paid them resulting in the subs coming to demand the money from me. In one case the sub showed me a text from the contractor saying to ask the homeowner for the money, even though I had already paid the contractor for the work. The list of breach of contracts goes on.
Buildzoom this whole time washed their hands of putting me together with this con-artist and when I asked for their help all they would say is to compromise with the contractor. When I asked them to look over the Client Termination Clause to cancel the contract (at this time I had already lost over $10k) they said they would not and that I was on my own.
Save your money DO NOT USE Buildzoom.
November 14, 2024
Unprompted review
Reply from BuildZoom
Hi Fernando!
We're sorry to see that you had a poor experience after you hired a contractor, our goal is always for property owners's to find reliable contractors. Our property owners are in full discretion of who to hire on their project. When someone reaches out for help, we reach out to the contractors because there are always two sides to every story, and contractors are our customers too. If we find a contractor is acting in bad faith, they are removed from our network. Our team and myself have been responsive in assisting you in navigating post-hire support during this time.
Since we're not a regulatory agency, it's very difficult for us to do anything beyond giving property owners resources and guidance on what they can do on their own (such as filing claims with state recovery funds if they are available, contact info for their state attorney general, how to file a complaint with the state licensing board etc.)
However, we're not able to look over any legal documents, such as a Client Termination Clause, and the support we can give is recommending people reach out to a legal professional to review those. We provided you with a list of options and recommendations for how to move forward.
Best,
Vicky
"We were extremely satisfied with the…
"We were extremely satisfied with the work done and the professionalism of Val Green Energy. We highly recommend them."
November 14, 2024
Reply from BuildZoom
Thank you for sharing your positive experience with Val Green Energy! We're thrilled to hear that you were satisfied with their work and professionalism. At BuildZoom, we take pride in connecting homeowners with top-notch contractors like Val Green Energy, and it’s wonderful to know they exceeded your expectations.
If you ever need assistance with future projects, please don’t hesitate to reach out—we’re here to help!
Advertisement
Of the two contractor contacts
Of the two contractor contacts, we got two no bids. Waiting for an additional contractor to come today.
The first two were no quotes.
November 13, 2024
Reply from BuildZoom
Thank you for your feedback and for giving us the opportunity to assist with your project. We see that you received a bid from one of our contractors this morning, and we’re sorry to hear the others were unable to provide quotes.
We truly value your patience and want you to know we’re actively working to expand our network of qualified contractors in your area. Our goal is to connect you with professionals who can meet your project needs efficiently.
If there’s anything
I have repeatedly contacted you about…
Buildzoom is a mess. Wow—I have repeatedly contacted them about correcting an address for an excellent plumbing business here in Montana. To date, they have made no correction. The current Montana State Licensing information was provided to them to verify that the plumbing business is in MONTANA and not in Texas.
November 10, 2024
Reply from BuildZoom
Hi Lisa! I just sent you an email to help you make these updated changes to your husband's contractor listing. When you have a moment, will you please reply to that email so we can make the changes? Thanks!
you guys dont know anything
November 12, 2024
Reply from BuildZoom
I'm sorry if it feels that way—your concerns are important to us, and I’d like to understand better how we can help. Could you share more about your experience or specific issues? We’re here to make things right - email customerrelations@buildzoom.com
Great contractor information and feedback apparatus
I was excited to be able to leave a great review for contractor Billy Linneman. Via your website, he has been able to provide a lot of information that I searched for online but couldn't find when I initially hired him (like his licensing, Workman's Comp Insurance, etc.). Thanks for helping contractors and their prospective customers.
November 12, 2024
Reply from BuildZoom
Thank you so much for your kind words! We're thrilled to hear that Billy Linneman provided such a positive experience and that our platform made it easier for you to access important information like licensing and insurance.
At BuildZoom, we’re committed to empowering both contractors and homeowners with transparency and trust, so it’s wonderful to know our efforts helped you feel confident in your decision.
If you ever need assistance with another project, we’d love to help again. Thanks for taking the time to share your experience!
Advertisement
You never posted my review for Jameson…
You never posted my review for Jameson Plumbing.
November 5, 2024
Reply from BuildZoom
I’m sorry to hear that your review for Jameson Plumbing hasn’t been posted yet! Sometimes reviews take a bit of time to process as we ensure everything meets our guidelines.
Beyond expectations.
Very happy with this entire experience. Super professional. Personable. Timely and efficient.
November 11, 2024
Reply from BuildZoom
Thank you for your wonderful feedback! We’re thrilled to hear that your experience was professional, personable, and efficient from start to finish. Your satisfaction is our top priority, and it’s great to know we met your expectations.
Convenient and easy
November 6, 2024
Reply from BuildZoom
Thank you for sharing your feedback! We're thrilled to hear that you found your experience with BuildZoom convenient and easy. Our goal is to simplify the process and make it as seamless as possible for our customers.
If you have any additional feedback or need further assistance, feel free to reach out—we’re always here to help!
Good communication.
November 5, 2024
Reply from BuildZoom
Thank you for your feedback! We're glad to hear that our communication met your expectations. Providing clear and timely updates is very important to us. If there's anything more we can do, please don't hesitate to let us know. We’re here to help!
Advertisement
Ease of the process.
November 4, 2024
Reply from BuildZoom
Thank you for sharing your feedback! We're thrilled to hear that you found the process easy. Making things straightforward and stress-free for our customers is one of our top priorities. If there’s anything we can do to make your experience even better, please reach out!
Reply from BuildZoom
Thank you for the kind words! We're delighted to hear that our team went above and beyond to meet your needs. Providing polite and professional service is always our goal, and we're glad we could exceed your expectations. We appreciate your feedback!
A year ago I hire a general contractor…
A year ago I hire a general contractor from zoom builders reference list.. everyday I got email from zoom builders to rank a service even my GC did not start yet to do work. A. GC “E square development” absolutely irresponsible people. They screwed my 40000 project. When I called and e mailed to zoombuilders for help they
immediately turned into helpless people who were not responsible for their actions. I did not get help from them.
Thinking twice or seven times before hire this irresponsible people from zoom builders.
Sergey
October 24, 2024
Unprompted review
Reply from BuildZoom
Thank you for sharing your experience, Sergey. We're truly sorry to hear about the issues you faced with E Squared Development and understand your frustration. At BuildZoom, we carefully evaluate contractors based on multiple factors to ensure they are a good fit for clients. The contractors found on BuildZoom are not employed by BuildZoom, nor does BuildZoom have its own network. We evaluate contractors based on a lot of different criteria to determine if the contractor is the best fit for your project and how reliable they are. Things such as (but not limited to) the number of permits they’ve filed in their lifetime (and in the last 12 months), the number of jobs they’ve completed, the types of jobs they completed, the reviews they receive on different review platforms, the number of years they’ve been in business, their bid-to-hire rate, their licenses, and how responsive & engaged they are with both their clients and BuildZoom. All of these factors, and more, go into their BuildZoom score that ranks them among other contractors in their local area.
While contractors listed on BuildZoom are independent and not directly employed by us, we take contractor accountability very seriously. When concerns are raised, as in your case, we investigate thoroughly.
In response to your claims of BuildZoom not responding, on March 19th, a few days after your initial contact with us, we responded to you with a set of regulatory interventions you could take against the contractor. We do not tolerate this type of contractor behavior on our site, and when we find out that they have been acting in bad faith, we block them from receiving additional leads, which we have done with E Squared.
We regret that this situation unfolded and that our response may not have met your expectations at the time. We are again sorry to hear this has happened, and please reach out to us again if you require any assistance with completing the list of regulatory items we sent to you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.