Great fast service, I tried to make a purchase which never went through Ashley B. E:mailed me to say he could finalise purchase, he phoned me payment was made received the next day. I have since br... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Day 1: Straightforward online sale of two silver coins, easy to enter details and agree sale. Clear instructions for postage. Day 2: Confirmation by email from BullionByPost that they had receive... See more
Company replied
BullionByPost always give a fast, reliable service. I know that if I buy 999% silver, that’s what I get. Web site, description, payment invoicing, postage, etc..are all very professional and user fr... See more
Company replied
We first dealt with Bullion by Post over 10 years ago. Our 2 recent purchases of CGT-free gold and silver coins, one of which involved contact with a dealer, were flawless, and the secure deliveries... See more
Company replied
Company details
About BullionByPost
Written by the company
We launched BullionByPost to give UK investors a straightforward, secure way to buy bullion with no hidden fees and free fully insured delivery. No complications. Just the metal.
Our range covers gold and silver bars and coins, plus platinum and palladium. And if you’re not fluent in bullion jargon, don’t worry, we’ve got tools and guides to help you understand the market in plain English.
Why BullionByPost?
Written by the company
- The UKs Number One Online Bullion Dealer
- We’ve been leading the way for a while now, and not by accident. BullionByPost helped pioneer online bullion buying in the UK back in 2008, and we’ve been trusted by customers ever since.
- Over 1.5m Orders Delivered
- Trust and security matter when you’re buying precious metals. That’s why we’re proud to have securely delivered over 1.3 million orders across the UK and Europe. Experience counts, especially when it’s your order.
- Free, insured delivery. No hidden fees.
- Buying bullion is a considered purchase, not an impulse buy. So we keep things straightforward: free, fully insured delivery, with no last-minute extras added at checkout. Real assets, simply delivered.
Free Fully Insured Delivery
Fast and secure delivery
With Bullion By Post all gold and silver bullion orders are delivered free of charges and fully insured. All orders over £40 will be delivered next day.
Contact info
Floor 16, B5 4UA, Birmingham, United Kingdom
- 0121 634 8060
- support@bullionbypost.co.uk
- www.bullionbypost.co.uk
2026 Britannia Range at Bullion By Post
4.8
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BullionByPost
Thank you for your kind feedback! 😊 We’re pleased to hear you found the service swift, efficient and straightforward from start to finish.
We really appreciate you taking the time to share your experience and thank you for your support.
All the best,
Customer Service Team
Been buying from bullion by post for a…
Been buying from bullion by post for a few years fast delivery
September 7, 2026
Reply from BullionByPost
Thank you for your continued support! 😊 It’s fantastic to hear you’ve been buying from BullionByPost for several years and have consistently enjoyed our fast delivery.
We really appreciate your loyalty and the trust you’ve placed in us over the years.
All the best,
Customer Service Team
Reply from BullionByPost
Thank you for the fantastic feedback! 😊 It’s wonderful to hear that we’ve continued to deliver the excellent service you’ve come to expect from us.
We really appreciate your continued trust and support, and it means a great deal to know that every aspect of your experience has met your expectations.
All the best,
Customer Service Team
Reply from BullionByPost
Thank you for your feedback! 😊 We’re really pleased to hear everything went well with your order.
We appreciate you taking the time to leave a review and thank you for your support.
All the best,
Customer Service Team
Great company
Great company. Swift delivery. Well packaged products. Highly recommended.
September 7, 2026
Reply from BullionByPost
Thank you for the fantastic feedback! 😊 We’re delighted to hear you were happy with the service, particularly the swift delivery and secure packaging.
It’s great to know you would highly recommend us. We really appreciate your support and the time you’ve taken to share your experience.
All the best,
Customer Service Team
Simple to order.Straight forward to order
Straight forward to order, delivered on time.All in all an excellent service.
September 7, 2026
Reply from BullionByPost
Thank you for your kind feedback! 😊 We’re pleased to hear you found the ordering process straightforward and that your delivery arrived on time.
It’s great to know everything went smoothly and that you were happy with the service overall. We really appreciate you taking the time to share your experience.
All the best,
Customer Service Team
Quick delivery.
August 21, 2026
Reply from BullionByPost
Thank you for your feedback! 😊 We’re pleased to hear your order arrived quickly.
We really appreciate you taking the time to leave a review and thank you for your support.
All the best,
Customer Service Team
Timely delivery of selected goods which…
Timely delivery of selected goods which were just as described.
September 3, 2026
Reply from BullionByPost
Thank you for your kind feedback! 😊 We’re delighted to hear your order arrived on time and that the items were exactly as described.
Providing accurate product descriptions and reliable delivery is something we always aim for, so it’s great to know everything met your expectations. We really appreciate your support.
All the best,
Customer Service Team
Very happy experience
I have bought a few coins from this company I have found them to be trustworthy &efficient whatever I have ordered and pleased with the coin/coins/wood presentation case when received.
I know that by ordering early the day before,I get it the next day great to be kept updated whatever I have ordered
August 15, 2026
Reply from BullionByPost
Here’s a warmer reply that reflects their repeat custom and the specific points they praised:
Thank you so much for your continued support and for sharing such detailed feedback! 😊 It’s fantastic to hear that you’ve purchased several coins from us and have consistently found our service trustworthy and efficient.
We’re also pleased to hear you’ve been happy with the coins and presentation cases, as well as the delivery updates throughout the process. Knowing that ordering early allows you to receive your items the following day is exactly the kind of reliable service we aim to provide.
We really appreciate your repeat custom and look forward to continuing to provide a service you can rely on.
All the best,
Customer Service Team
Excellent service.
Excellent service.
Quick delivery
I am happy and will buy again soon
September 3, 2026
Reply from BullionByPost
Thank you for your lovely feedback! 😊 We’re really pleased to hear you were happy with the service and that your order arrived quickly.
We truly appreciate your support and are delighted to hear you’ll be buying from us again soon.
All the best,
Customer Service Team
Item delivered exaxtly as promised
September 11, 2026
Reply from BullionByPost
Thank you for your feedback! 😊 We’re delighted to hear your order arrived exactly as promised.
We really appreciate your support and are pleased everything went smoothly with your purchase.
All the best,
Customer Service Team
Brilliant service
September 3, 2026
Reply from BullionByPost
Thank you for the fantastic feedback! 😊 We’re delighted you were happy with the service and really appreciate you taking the time to leave a review.
All the best,
Customer Service Team
Same old story order pay arrived next…
Same old story order pay arrived next day Never had a problem Highly recommend.
September 5, 2026
Reply from BullionByPost
Thank you for your continued support! 😊 We love hearing that it’s been the same reliable experience every time, with your orders arriving the next day without any problems.
It’s fantastic to know you would highly recommend us. We really appreciate your repeat custom and trust.
All the best,
Customer Service Team
Great service
September 5, 2026
Reply from BullionByPost
Thank you for your kind feedback! 😊 We’re really pleased you were happy with the service and appreciate you taking the time to leave us a review.
All the best,
Customer Service Team
Reply from BullionByPost
Thank you for your lovely feedback! 😊 We’re delighted to hear you found our service both friendly and professional.
We really appreciate you taking the time to share your experience and thank you for your support.
All the best,
Customer Service Team
Reply from BullionByPost
Thank you for your kind feedback! 😊 We’re really pleased to hear you found our service helpful and reliable.
We appreciate your support and are grateful you took the time to share your experience.
All the best,
Customer Service Team
Quick and efficient when answering…
Quick and efficient when answering phones,
dealing with trades and delivery.
Super service.
September 3, 2026
Reply from BullionByPost
Thank you for the fantastic feedback! 😊 It’s great to hear that you’ve found our team quick and efficient, from answering your calls and handling your trades through to getting your orders delivered.
We’re delighted you’ve had such a positive experience and really appreciate your support.
All the best,
Customer Service Team
First class service from Bullion by Post
Placed another order with this company and they gave me a discount of £38.40 by way of a good will payment for the inconvenience caused by the incompetence of Royal Mail. Excellent company to deal with.
September 11, 2026
Unprompted review
Reply from BullionByPost
Thank you for your continued support and for giving us the opportunity to put things right. 😊 We’re pleased we could offer the £38.40 goodwill discount following the inconvenience caused by the Royal Mail delivery issue.
It’s fantastic to hear that, despite the delivery problem, you were happy with how we handled the situation and still consider us an excellent company to deal with. We really appreciate your repeat custom and trust.
All the best,
Customer Service Team
excellent communication and items…
excellent communication and items arrived well packaged and within reasonable time frame considering it was Royal mail 24hr
September 4, 2026
Reply from BullionByPost
Thank you for your fantastic feedback! 😊 We’re really pleased to hear you were happy with the communication and that your items arrived safely and well packaged.
It’s great to know the delivery reached you within a reasonable timeframe, particularly with Royal Mail 24hr. We really appreciate you taking the time to share your experience and your support.
All the best,
Customer Service Team
helpful company
helpful company , my purchase was conducted in a very professional manner.
September 10, 2026
Reply from BullionByPost
Thank you for your kind feedback! 😊 We’re delighted to hear you found us helpful and that your purchase was handled in such a professional manner.
Providing a reliable and professional service throughout the buying process is something we take great pride in, so it’s wonderful to know you had such a positive experience.
All the best,
Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.