Burcham Car Sourcing Reviews 

393
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team for providing professional, highly attentive service and expert advice during all vehicle purchases. Many people note that the entire car buying process is remarkably smooth, efficient, and completely free of traditional dealership pressure. Consumers frequently highlight how wonderfully easy it is to work with the staff, who completely take away the usual hassle and stress of finding the right vehicle. Satisfied buyers deeply appreciate the excellent communication, incredible availability, and genuine dedication shown by the team throughout every single stage of the transaction. Reviewers state they would gladly recommend these services to others and look forward to returning.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely helpful,... See more

Service

Customers report a high level of satisfaction with the service, highlighting a seamless, professional, and... See more

Product

Consumers find the product experience to be thoroughly positive, noting that vehicles match descriptions and... See more

User experience

Clients share positive opinions on user experience, highlighting an exceptional and seamless car buying... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to thank Ross and his Team for the excellent service throughout the purchase of my BMW 540I. I was treat with care which made the purchase of my car thoroughly enjoyable . It was precisel... See more

Company replied

Rated 5 out of 5 stars

Wow what a service from Ross and Team Burcham! This has been a real first for me allowing someone into my world of buying cars but I felt a requirement when spending a lump of the kids inherence! Ross... See more

Company replied

Rated 5 out of 5 stars

The whole process of buying and selling a car was carried out so professionally and in such a short timescale. And Ross was available throughout to give me excellent professional advice. Delighted wit... See more

Company replied

Rated 5 out of 5 stars

From initial contact until the delivery of the car the whole process was made simple. Once the specification of what we wanted was agreed, with feedback on what was and wasn't likely to be a sticking... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Professional car sourcing. Built on a deep love of cars combined with an absolute appreciation for quality customer service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

393 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(393)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our 6th car from you

Our 6th car from you and the service keeps delivering after the most challenging of briefs and the challenges in the dealership network. Loving the green machine !

September 4, 2023
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Reply from Burcham Car Sourcing

It is always fun working with you Mark. Your loyalty and advocacy of all things Burcham is very much appreciated. Until the next time, wishing you safe but spirited motoring!

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Rated 5 out of 5 stars

Burcham is Best

August 1, 2023
Unprompted review
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Reply from Burcham Car Sourcing

Sincere thanks for your continued loyalty Chris, it is always enjoyable working with you. We hope Mrs Harper enjoys her new wheels and we look forward to hearing from you in due course.

Rated 5 out of 5 stars

Easy process

Easy process, straightforward and everyone was great to deal with. I love the car!!

July 20, 2023
Unprompted review
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Reply from Burcham Car Sourcing

Thanks for the 5-Star review Jason, it's always fun working with you and we're delighted you're enjoying the new car...

Rated 5 out of 5 stars

Another cracker from Ross Burcham

Another cracker from Ross Burcham! Expert helpful advice leading to a first class example of a rare model with all the bells and whistles presented in immaculate condition. The best and safest way to source your next car! Thanks again Ross.
Christine Sweetman-Willis

July 21, 2023
Unprompted review
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Reply from Burcham Car Sourcing

Thank you for your 5-Star review James. It was great to work with you again, wishing you safe and enjoyable driving in that gorgeous pocket rocket!

Rated 5 out of 5 stars

Great Company

Ross contacted us regarding a vehicle we had in stock as he had a customer looking for this specific vehicle. The transaction was swiftly completed with the vehicle been collected and paid for within 48hrs. I would highly recommend

April 17, 2023
Unprompted review
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Rated 5 out of 5 stars

OUTSTANDING, PROFESSIONAL SERVICE

This was the fourth purchase of prestige cars made through Burcham - on each and every occasion without fuss or stress (in fact, with a degree of pleasure when conversing with Ross, meeting him and Connor on deliveries). I have no hesitation in advocating their services (as I regularly do to any and all of my chums who will listen to me!). Charles B

April 12, 2023
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Reply from Burcham Car Sourcing

Thank you for your very kind 5-star review, Conrad. It is always a pleasure working with you, your taste in cars always makes for an exciting source for us and your loyalty is thoroughly appreciated. Until the next one!

Rated 5 out of 5 stars

It was worry-free and Burcham…

It was worry-free and Burcham anticipated our needs, sometimes ahead of our articulating them. Provided a complete service, checking the state of the cars and ensuring they arrived with everything, name plate change included. How can purchasing and selling a car be actually enjoyable? The Burcham Car Sourcing way.

March 22, 2023
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Reply from Burcham Car Sourcing

Many thanks for your kind 5-star review Gerard. It was a pleasure working with you again and so soon after the delivery of your first Burcham sourced car! Now all you need is some sunny weather so that you can enjoy some top down motoring...

Rated 5 out of 5 stars

Superior customer service

Painless and seamless transition from one car to our next, thanks to the highest professionalism of the Burcham Car Sourcing team. Also great people, pleasure to deal with.
Would highly recommend to anyone interested in buying/ selling their cars.

March 22, 2023
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Reply from Burcham Car Sourcing

It was a complete pleasure working with yourself and Gerard on this exciting source. We are delighted to have been able to find what you had been looking for in relatively short order - the tea, cake and warm hospitality were all thoroughly appreciated.

Rated 5 out of 5 stars

Burcham Car Sourcing made getting my new car so effortless.

Burcham Car Sourcing made getting my new car so seamless and effortless. I had been looking for 6 months and getting nowhere and eventually had to look for help. I dealt with the owner direct - the service was impeccable, informative and they got my brief exactly. I am 100% satisfied with my Volvo XC40. Within 10 days of giving the brief I was in possession of my new car. They did all the negotiations with the sellers and the car was delivered to my house. Could not recommend them enough.

December 29, 2022
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Rated 5 out of 5 stars

Ross understood the brief completely…

Ross understood the brief completely and I’m delighted to swap my existing car for my bright new sparkling vehicle.

February 6, 2023
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Reply from Burcham Car Sourcing

Thank you Andrea for your 5 star review. It's always a pleasure to work with you, especially on this particular source - now all you need is a lovely sunny summer! wishing you safe and enjoyable motoring...

Rated 5 out of 5 stars

Courtesy

Courtesy, convenience, attention to detail, speed of transaction, reliability.

January 5, 2023
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Reply from Burcham Car Sourcing

Thank you for your thoughtful review William. It is always a pleasure working with you.

Rated 5 out of 5 stars

Great Client Care

We have just sold our car to Burcham Cars, and were really impressed by their speedy service, professionalism and client care. The process was explained in full and they made it very simple for us. I would definitely recommend them, and use them again whether selling my car or sourcing a new one.

January 28, 2023
Unprompted review
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Reply from Burcham Car Sourcing

Thank you Mandy for your kind 5 star review. It was a pleasure to meet you and to purchase from you...

Rated 5 out of 5 stars

Great service!

Ross, Connor and the team at Burcham Car Sourcing delivered a great service yet again. Not for the first time we had very specific requirements and Ross not only met these, but exceeded them. We're delighted with the car and wouldn't hesitate to recommend working with Ross.

October 11, 2022
Unprompted review
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Reply from Burcham Car Sourcing

Thanks for the 5-star review Giles. It is always a pleasure working with Clarissa and yourself and we're thrilled that you are both loving the Curpa Born - We wish you safe, but spirited driving...

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Rated 5 out of 5 stars

Absolute focus on customer delight

All Ross is focused on is customer satisfaction. As with previous transactions with Ross, we received useful advice and were directed to the car that was right for us. Some unexpected post-sales technical issues were dealt with quickly and with Ross's utmost focus on looking after our needs. I have no hesitation in recommending Burcham Car Sourcing.

January 19, 2023
Rated 5 out of 5 stars

Five out of Five - that's cars, and stars!!

I believe this is our fifth beautiful car from Ross and his team, and the fifth time we have been truly delighted with the results. I personally think "five out of five" is the best endorsement I can give here, and no doubt it won't be the last. I would suggest you take all the hard work out of the process, and let Ross and his team find you the perfect car. Simple as that!

November 2, 2022
Rated 5 out of 5 stars

Very good experience all round

After having wasted a lot of time looking for a car myself I decided to give Burcham a go. From start to finish all the hassle associated with the second hand car market disappeared. I ended up with a superb car with no hassle and no risk. Very good experience

October 30, 2022
Unprompted review
Rated 5 out of 5 stars

RS4 B7 - trip down memory lane

I bought a Sprint Blue B7 new in September 2006 and sold it in 2009. I've always regretted selling it. I recently thought about turning back the clock and trying to find a replacement and hey presto saw the example for sale from Burcham and one phone call later (and the green light from my good lady!), here we are! Ross has been a pleasure to deal with throughout and I wouldn't hesitate in recommending him, you'll be in safe hands...

September 25, 2022
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Rated 5 out of 5 stars

I can’t recommend Ross and Conor at…

I can’t recommend Ross and Conor at Burcham enough…incredibly helpful, efficient and patient with all our questions. Found us a nearly new Audi, taking away all that stress..removed our old Audi. GREAT all round. Jude and Simon

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding quality and efficiency of…

Outstanding quality and efficiency of service! I am a returning customer to Burcham Car Sourcing, my wife and I having now bought 3 cars from them. I am definitely a car enthusiast, and I know what I want but I also have a tight budget; Ross and his team have found absolute unicorns 3/3 times. It could be luck, but I reckon it's more simple than that; they are very good at their jobs. The service they provide is every bit as good as they claim if not better. I highly recommend.

August 28, 2022
Unprompted review

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