I received today what I can only describe as exceptional customer service from Kevin. He very quickly took my contact number due to a poor signal my end to ensure continuity of service with my query... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found Natasha extremely helpful in deal with my query. She was able to assist and confirm the account status after receiving a debt letter we received in error. Natasha also checked the accounts an... See more
Company replied
Saverio was very helpful and explained that a recent systems change had meant a slight delay to them getting back ot me originally. Since we connected he's been super helpful and proactive in get... See more
Company replied
Maria was very helpful. I requested 3 different things. I was hesitated at first thinking it will be a very long phone call because what I was requesting wasn’t easy and they were time consuming. But... See more
Company replied
Company details
Written by the company
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Written by the company
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Contact info
1-3 Lochside Crescent, EH12 9SE, Edinburgh, United Kingdom
- 0330 123 2000
- www.business-stream.co.uk
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Happy with the response received from…
Happy with the response received from my query it was dealt with in a helpful and professional way
August 24, 2026
Reply from Business Stream
Thank you so much for your kind words Lesley, Lee will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
The lady was very helpful and polite…
The lady was very helpful and polite .She also gave me information as she was doing it ,so I could understand the procedure .
August 24, 2026
Reply from Business Stream
Thank you so much for your kind words Pamela, Tahira will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Wonderful to be able to SPEAK to a real PERSON in Customer Services
“Real” customer services call handlers. Wonderful to be able to SPEAK to a PERSON.
Issue understood immediately and call handler able to resolve satisfactorily.
Clear billing information.
August 21, 2026
Reply from Business Stream
Thank you so much for your kind words Fiona, Anton will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Excellent Customer Service
Thank you to Anton for resolving my long-standing problems trying to re-instate my Business Stream account. He was polite and helpful throughout the process.
August 21, 2026
Reply from Business Stream
Thank you so much for your kind words Catherine, Anton will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
very good service
August 21, 2026
Reply from Business Stream
Thank you so much for your kind words, Emily will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Excellent service by Jo.
Excellent service by Jo.
She was very knowledgeable and professional.
Many thanks
August 21, 2026
Reply from Business Stream
Thank you so much for your kind words, we're delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
I am a Landlord who contacted BS with 6…
I am a Landlord who contacted BS with 6 enquiries today, I was dealt with very professionally, the call taker was very polite and knowledgable, she had no issue taking the time to assist me with all of my changes. Everything is now updated and it was made easy with her assistance. A pleasure to do business with. Thank you
August 21, 2026
Reply from Business Stream
Thank you so much for your kind words, we're delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Great Support
Very helpful over the phone, with quick response times and providing full summaries and clear advice.
August 21, 2026
Reply from Business Stream
Thank you so much for your kind words Edward, Simon will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words, Fraser will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words Marie-Anne, Anton will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Great Customer service - Tahira
Tahira provided fantastic customer service. She was exceptionally patient, polite, and took the time to answer all my questions thoroughly. Thank you, Tahira, for making this a smooth and pleasant experience!
August 14, 2026
Reply from Business Stream
Thank you so much for your kind words, Tahira will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Great Service
Very good service and advisor I dealt with got everything put in place I requested.
August 20, 2026
Reply from Business Stream
Thank you so much for your kind words Terry, Maria will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Super polite and helpful
August 20, 2026
Reply from Business Stream
Thank you so much for your kind words Lauren, Martin will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Great customer service by Dorsey
Today I spoke with Dorsey regarding a few issues I was having. I have to say he was first class at sorting the issues I had out. He's a credit to the company.
This hasn't always been the case dealing with business stream, but Dorsey was definitely the best person I've dealt with so far, so glad to see they are employing good and helpful people and providing good training for dealing with customers.
August 19, 2026
Reply from Business Stream
Thank you for bringing this to our attention Lewis. I completely understand how frustrating this experience must have been, and I sincerely apologise for the inconvenience caused. We’re already reviewing what went wrong so we can make improvements moving forward. Dorsey will be delighted to hear he has resolved your issue.
Polite
Polite, helpful customer service - was able to help me with all my questions and solve the requests.
August 17, 2026
Reply from Business Stream
Thank you so much for your kind words, Jordan will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Emily was very pleasant and helpful
Emily was very pleasant and helpful. Sorted out my query without any problems.
August 19, 2026
Reply from Business Stream
Thank you so much for your kind words Graeme, Emily will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words Brian, Ruth will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
The representative I chatted with today…
The representative I chatted with today was top class.
Such a change from the way it use to be.
Previously tried to charge me for a second meter that had been redundant for years!
August 19, 2026
Reply from Business Stream
Thank you so much for your kind words Andy, Emily will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
The person I spoke to was very helpful…
The person I spoke to was very helpful and sorted out the problem very quickly and efficiently she explained everything really well and she was very understanding I wish I had asked her name so I could give her a ment
August 19, 2026
Reply from Business Stream
Thank you so much for your kind words William, Bimo will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words, Simon will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
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