I received today what I can only describe as exceptional customer service from Kevin. He very quickly took my contact number due to a poor signal my end to ensure continuity of service with my query... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found Natasha extremely helpful in deal with my query. She was able to assist and confirm the account status after receiving a debt letter we received in error. Natasha also checked the accounts an... See more
Company replied
Saverio was very helpful and explained that a recent systems change had meant a slight delay to them getting back ot me originally. Since we connected he's been super helpful and proactive in get... See more
Company replied
Maria was very helpful. I requested 3 different things. I was hesitated at first thinking it will be a very long phone call because what I was requesting wasn’t easy and they were time consuming. But... See more
Company replied
Company details
Written by the company
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Written by the company
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Contact info
1-3 Lochside Crescent, EH12 9SE, Edinburgh, United Kingdom
- 0330 123 2000
- www.business-stream.co.uk
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Business Stream
Thank you so much for your kind words Richard, Amanda will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Ross Aitchison was excellent
Ross Aitchison was excellent, very helpful. Sorted everything out and was very thorough.
August 17, 2026
Reply from Business Stream
Thank you so much for your kind words, Ross will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words, Jordan will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words, Simon will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Account Enquiry
Emily was very helpful and explained everything in detail and gave me advice of what to do going forward.
August 17, 2026
Reply from Business Stream
Thank you so much for your kind words Michelle, Emily will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Saverio was very helpful and has rebuilt my trust in the company
Saverio was very helpful and explained that a recent systems change had meant a slight delay to them getting back ot me originally.
Since we connected he's been super helpful and proactive in getting my account set-up and put on to the right contract to reduce my monthly payments.
After a little bit of a frustrating start with Business-Stream, I'm delighted to be recommending their services.
July 30, 2026
Unprompted review
Reply from Business Stream
Thank you so much for your kind words Mark, Saverio will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Convoluted procedures. This review is not about staff members
This review is not about staff members, who have all been helpful.
It's about the stupidly convoluted procedures in place that mean I am getting charged an exorbitant amount of money for my water supply.
August 13, 2026
Reply from Business Stream
Thank you for your review. I have raised a case for a member of our team to contact you to discuss the supply to your property as soon as possible. Thank you, Douglas
Reply from Business Stream
Thank you so much for your kind words Jagjeet, Martine will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Over the Phone the Operator was very…
Over the Phone the Operator was very useful, everything solved, very satisfied!
August 14, 2026
Reply from Business Stream
Thank you so much for your kind words Roberto, Natasha will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Great customer service
Great customer service. The person I spoke to was polite, professional and helpful. Went above and beyond, assuring that all my queries were answered to and checking several times if there is anything else she could help with. She then followed up with the email I requested, in a timely manner as well. Could not fault the service today. Thank you!
August 14, 2026
Reply from Business Stream
Thank you so much for your kind words Marzena, Natasha will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Anton was extremely helpful when I…
Anton was extremely helpful when I phoned on 5th August to query an invoice which our village hall had received despite having charity exemption. This turned out to be a clinical error. We then discussed the account, charity exemption and online access. The only downside was the fact that Anton spoke extremely quickly. However, he apologised and spoke more clearly when I pointed this out.
August 5, 2026
Reply from Business Stream
Thank you for taking the time to leave your review Patricia. We're delighted to hear that Anton was able to help resolve your enquiry. We appreciate your feedback regarding his speaking pace and are pleased that he responded positively to your comments and adjusted accordingly to ensure clear communication. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words Mandy, Anton will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
I received what I can only describe as…
I received today what I can only describe as exceptional customer service from Kevin. He very quickly took my contact number due to a poor signal my end to ensure continuity of service with my query. He very helpful, friendly and polite and extremely professional at all times. He is without doubt a credit to Business Stream.
August 13, 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments into Kevin who im sure will be delighted to hear of the service he provided.
If you have any further queries please do not hesitate to contact us on 0330 123 2000.
Kindest Regards
Business Stream
You people answering the phone are…
You people answering the phone are excellent, epecially Dorcy, lovely young man, extremely helpful. BUT when they pass on your concerns it gets lost. I then find myself repeating myself and resending emails over and over and nothing gets done. I was only responded to when I switched suppliers... that woke you up Business Stream. Please fix your lines of communication
August 12, 2026
Reply from Business Stream
Thank you for bringing this to our attention, Max. I completely understand how frustrating this experience must have been, and I sincerely apologise for the inconvenience caused. We value your feedback and are already reviewing what happened to identify where we fell short and how we can improve our service going forward. Thank you for taking the time to share your experience with us.
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments into Maria who im sure will be delighted to hear of the service she provided.
If you have any further queries please do not hesitate to contact us on 0330 123 2000.
Kindest Regards
Business Stream
STAR SERVICE
Julie provided an excellent level of customer service throughout my call. She was professional, helpful, understanding, and genuinely committed to resolving my issue.
When the call unexpectedly dropped, Julie took the initiative to call me back and continued assisting me until the matter was fully resolved. She made sure I had all the relevant details and left no part of my query unanswered.
Julie is an absolute gem and a real credit to the customer service team. I cannot thank her enough for the outstanding support she provided. **Well done, Julie — you deserve to be recognised for such exceptional service!**
August 12, 2026
Reply from Business Stream
Thank you so much for your kind words Muhammad, Julia will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Got through quickly and the person I…
Got through quickly and the person I spoke to was very helpful and got things sorted for me quickly.
August 12, 2026
Reply from Business Stream
Thank you so much for your kind words Richard, Ruby will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
JORDAN - friendly, polite and extremely helpful
JORDAN was extremely helpful with his assistance in clearing up a tricky account situation. He talked me through the necessary steps and was very patient.
August 12, 2026
Reply from Business Stream
Thank you so much for your kind words Liz, Jordan will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Incompetent Clowns? You decide.
I was overcharged for my water for years. When I dug my heels in and refused to pay they finally had a proper look.
One year on and I'm well over £1K in credit and they refuse to give it back despite following the refund procedure to the letter.
Not that they ever tell me why, I have to phone up every few weeks and chase it up and discover a new issue to be straightened out that they didn't communicate to me.
Again and again.
And when I do phone up they ask for stuff I've already sent through and take 20 minutes on hold to confirm that I sent it which then resets the time on the refund issue.
They're incompetent clowns yes, but the refund system in particular is designed to make sure you don't get a refund. That's not incompetence, that's policy.
The customer services call staff are all very pleasant and ostensibly helpful but my experience points to them being an ineffectual shield between us and the management.
I have had no emails from them about any of this, everything has been instigated by me: every call and email.
They have managed to send me multiple emails asking for a Trustpilot review however, so I'm writing it as I'm on hold to them just now.
I've started an official complaint procedure and I'm waiting for a managers call now.
We'll see.
July 29, 2026
Reply from Business Stream
Good afternoon Mr MacFarlane. I do apologise for the experience you have had to date. A case has been passed onto our Customer Relations Team to investigate further. A member of the team will reach out as soon as possible.
He took time to listen and obviously…
He took time to listen and obviously understood our problem and mainly time to fix it correctly.
Encouraged me to take up E billing , which I was reluctant to do as this often causes more problems, to find that the system has a quite straightforward format and with the 3 sites combined make for much easier management .
August 10, 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Simon who i am sure will be delighted to hear of the service he provided.
If you require any further assistance please do not hesitate to contact us on 0330 123 2000
Kindest Regards
Business Stream
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.