Business Debtline Reviews 

90
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, patient, and deeply empathetic when dealing with stressful financial challenges. Individuals looking for guidance find that the advisors listen carefully and offer comforting support that puts anxious minds at ease. People note that the advice and information provided are clear, practical, and carefully tailored to complex personal or business situations. Consumers also appreciate the detailed follow-up emails, resourceful budget tools, and ongoing support that significantly reduce daily stress. Many visitors feel empowered and grateful for finding a reliable path forward without facing heavy professional fees.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting competent, friendly, and knowledgeable... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers experienced great support... See more

Service

People report positive experiences with service, noting that advisers are very thorough, resourceful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to Martin at Business debt line. I was looking into ways in which I could deal with my business BBL as I had been paying it for 3 yrs but was told there were ways in which I could strike off t... See more

Company replied

Rated 5 out of 5 stars

Very polite,helpful and respectful in every aspect of the conversation.Quick and accurate explanation regarding your options,rights and even some insight on the legal side of things and all of this fo... See more

Company replied

Rated 5 out of 5 stars

Great support for my debts. I was really impressed with Business Debtline's service and the advisor I spoke to. I am so grateful such services exist. I was becoming very overwhelmed and concerned a... See more

Company replied

Rated 5 out of 5 stars

Friendly lady who understood what I was saying the first time I explained and gave me the correct advice immediately, following it up with the written info by email so I didn't have to take notes. The... See more

Company replied


Company details

  1. Debt Relief Service
  2. also in
  3. Credit Counseling Service
  4. Financial Consultant
  5. Insolvency Service
  6. Non-Bank Financial Service

Written by the company

Business Debtline is a charity run by the Money Advice Trust. Working in England, Wales and Scotland, each year we help thousands of small businesses and self-employed people deal with their debts. We provide free, independent debt advice over the phone and through our webchat service. We've been helping people in the UK with debt since 1992.


Contact info

4.8

Excellent

TrustScore 5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.8

All reviews

(90)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very helpful

Very helpful

November 20, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. We're pleased to hear our service was very helpful. Kind Regards, Business Debtline

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Rated 5 out of 5 stars

Very polite,helpful and respectful in…

Very polite,helpful and respectful in every aspect of the conversation.Quick and accurate explanation regarding your options,rights and even some insight on the legal side of things and all of this followed with an email containing all the help I need. Thank you and hopefully it bears fruit in the end. Kind regards

December 11, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. We're pleased to hear our adviser was very polite and helpful. Kind Regards, Business Debtline

Rated 5 out of 5 stars

Brilliant!

Straightforward and efficient. Staff were amazing. Full of empathy as Im going through terrible times. I would recommend this company.

December 5, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. We're pleased to hear our advice was straightforward and our staff was amazing. Kind Regards, Business Debtline

Rated 5 out of 5 stars

Just to say a big Thankyou!

You were very helpful and professional at a time when i was at my lowest point in my life.
I couldn’t thank you enough for your knowledge and your help and advise.

December 3, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. We're pleased to hear you found the team very helpful and professional. Kind Regards, Business Debtline

Rated 5 out of 5 stars

Lovely lady

Lovely lady, so kind and helpful with good ideas to move forward with my debt

November 26, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. We're pleased to hear you found our advisor kind and helpful. Kind Regards, Business Debtline

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Rated 5 out of 5 stars

Great Service

Very good service, put my mind at rest, and answered questions I didn't even know I needed to ask. Thank you for your patience and advising me on my options and how things would likely play out - very helpful.

November 27, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. We're pleased to hear you found our service very good. Kind Regards, Business Debtline

Rated 5 out of 5 stars

Clear, friendly advice and zero judgement

Friendly lady who understood what I was saying the first time I explained and gave me the correct advice immediately, following it up with the written info by email so I didn't have to take notes. They also saved me over £1500! If you're hesitating, ring them!

October 30, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. That's great to hear our advisor was friendly and gave you helpful advice. Kind Regards, Business Debtline

Rated 4 out of 5 stars

Business Debtline

I used the online contact form to contact the company and chatted with a gentleman who understood the language which is very difficult for me when communicating with companies demanding repayments. I also received help in the form of a link to register directly on the website. Thank you for your help, very nice service.

November 14, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. We're pleased to hear you found our adviser helpful. Kind Regards, Business Debtline

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Rated 5 out of 5 stars

They made me feel at ease and explained…

They made me feel at ease and explained everything well

November 10, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. We're glad to hear our adviser put you at ease and explained the advice well. Kind Regards, Business Debtline

Rated 5 out of 5 stars

Clear communication and great help.

November 10, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. We're glad to hear you found our communication clear and you got great help. Kind Regards, Business Debtline

Rated 5 out of 5 stars

These guys are volunteers/charity and…

These guys are volunteers/charity and are very helpful and knowledgeable.

November 10, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. We're pleased to hear you found our advisers helpful and knowledgeable. Kind Regards, Business Debtline

Rated 5 out of 5 stars

Excellent service

Excellent service. Helpful beyond words. Would recommend whole heartedly

October 30, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. We're glad to hear you found our service excellent and you would recommend us. Kind Regards, Business Debtline

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Rated 5 out of 5 stars

Incredibly helpful & knowledgeable

Incredibly helpful & knowledgeable. No brainer to contact them if you're in debt

November 6, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. We're glad to hear you found our advisers helpful and knowledgeable. Kind Regards, Business Debtline

Rated 5 out of 5 stars

Beneficial and pleasant staff

Beneficial and pleasant staff. My problem was discussed in detail, and the right advice was given

October 27, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. We're glad to hear you found our advisers pleasant and we were able to help. Kind Regards, Business Debtline

Rated 5 out of 5 stars

I spoke to Martin at Business debt…

I spoke to Martin at Business debt line. I was looking into ways in which I could deal with my business BBL as I had been paying it for 3 yrs but was told there were ways in which I could strike off the debt. Martin was very knowledgeable, asked me lots of questions and gave me some confident process which I could action to resolve the issue. Since then I have actioned the advice and things look to be going in the right direction.

October 25, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. We're glad to hear you found our adviser Martin helpful and knowledgeable. Kind Regards, Business Debtline

Rated 5 out of 5 stars

Excellent and informative

Very understanding helpful people who know the law and can advise you of your rights and the best way for you to procede.

October 20, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. We're pleased to hear you found our advisers understanding and helpful. Kind Regards, Business Debtline

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Rated 5 out of 5 stars

Reassurance

My advisor was professional, knowledgeable & provided me with reassurance that there's light at the end of the tunnel. R

October 30, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. We're pleased you found our advisers professional and knowledgeable. Kind Regards, Business Debtline

Rated 5 out of 5 stars

Excellent service

Excellent service. Really helpful.

September 30, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. We're pleased to hear you found our service excellent and that we were able to help you. Kind Regards, Business Debtline

Rated 5 out of 5 stars

Excellent service

Excellent service , helped to re assure me that I had problems that could be dealt with.

October 14, 2025
Unprompted review
Business Debtline logo

Reply from Business Debtline

Thank you for your review. We're pleased to hear you found our service excellent and that we were able to help you. Kind Regards, Business Debtline

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