Business Debtline Reviews 

The advisor was able guide me to take the appropriate steps to fully understand my rights and also support me in being able to challenge the excessive pressure being applied (practically bullied as many debt firms/Law firms do)

I was in a bit of a panic when my company was issued with a Stat Demand. The Citizen's Advice Bureau suggested I connect Business Debtline. I didn't know what we should do. Although I was waiting for a long time to speak to someone, when I tried web chat I got through quickly. The web chat lasted about 30 mins and I learned everything I needed.

very helpful and straightforward with good sound advise

Vital in navigating a very stressful and technical situation. The fact of just feeling like someone is on your team is worth so much. Empathy aside, BDL has always been very knowledgeable, and also confident with that knowledge. Great work!

The engagement was professional, non-judgemental, and very helpful. I found the support constructive and delivered in a manner that encouraged open discussion and resolution.

I had an issue with British Gas lite trying to back bill me and charge extortionate amounts and got great advice on what my legal position was and was able to deal with them my self

The single most important and useful helpline for any business who have financial concerns……and it’s free!!!!
They gave me incredible … articulate.. reassuring advice on how to proceed with a problem I had…. Took the time to make sure I understood and backed up the phone call with a detailed email… helped solve a problem my accountant of twenty years told me was unsolvable…..
Remarkable service….. thank you.

I had and I am having a great help from Business Debtline. My problems are ongoing at the moment, we are just at the start, but I know that I am in very good hands. Thank you. Michael.

I had a lovely interaction with a customer service rep by the name of Rebecca today, I did not have time to leave a survey, so I wanted to write a review here.

Her quick and responsive understanding to my situation was highly commendable as was her clear and empathetic response. As she was unable to resolve the query on the first call, she called back after collecting all the information she required to sate my initial query and did so with manors exceeding expectations.

It goes a long way for a matter to be delt with diligence, and even more so with kindness and understanding. For this I am grateful.

All the best to you in your future endeavours.

Thankyou for all your help ,What wonderful people and advice I can't say enough of how professional you are and understanding thankyou

Thank you so much business debtline for arranging my DRO. Everyone I delt with was extremely knowledgeable, friendly and professional and made me feel at ease throughout the entire process and I can’t thank them enough. This is an amazing charity! Thank you!!!

The knowledge from the advisor is crazy. Top advise on a complicated situation

I was surprised to see some low ratings here because they have been extremely helpful and supportive with me.
I do agree that there is usually a long wait to be answered and I did have two calls where I was on hold for two hours then disconnected. I guess that indicates the volume of support people need.
I called 18 months ago for legal advice about closing my business, which was very helpful. This year I needed help with managing a business loan debt. The advice was spot on, and I appreciated the need for the detail I was asked to provide as it enabled them to offer very specific advice.
Using a downloaded template I wrote to my lender and today they have accepted a 20% settlement offer.
In general the past 18 months have been extremely distressing with the loss of my business but today I have been able to draw a line under it, and can now move on.

Debt advice phone line that you can't get through to. Totally useless phone line. On hold for 1 hour and counting- doesn't work.

Absolutely phenomenal advice and help today with Matt. I feel I can breathe again and am looking forward to taking the next leap on my journey to becoming debt free . Thank you

Waste of time. They will not answer the phone. I will try my luck with the CAB

An advisor ran through a rudimentary budget sheet.
repeated questions confused the budget Such a simple thing that was over complicated
Recieved no advice whatsoever
And now they don’t actually answer the phone
Too busy.
Waste of time
Demoralising experience
Post pandemic problems
Get on with it yourself pal

I have so much anxiety as my personal and business debts are so high. I feel a bit better now talking to the advisor at Business Debtline, she spent hours going through my business and personal debts and advising me what action to take. Just make sure you do your budget sheet first (income & expenditure), one for your personal and one fir your business. It does take a while to get through because they have so many calls, but it’s worth it in the end!

Bunch of useless phone operators and live chat staff!
Spoke to someone on live chat gave all my details, was told to go online and fill out the extensive budget sheet and call the number once its done. Phoned them up and some non english person answered and literally wanted to start from the beginning again even though i had spoken to someone on live chat, given this information and filled out the budget forms. So you constantly repeating yourself to 3 different people then they will see who to transfer to and then only get an appointment on the phone with a specialist. Total waste of time! Do not bother even doing the budget which takes hours to do as you do not even need to do it as they have to ask you all the info and more by a untrained operator from a different country before even passing you to the next step. Will figure out my own advise rather!

I want to express my sincere appreciation for Simon and Haroon's remarkable guidance and support at Business Debtline, an incredible charity dedicated to assisting individuals in financial distress. Their expertise and selflessness have been instrumental in helping me navigate through challenging times.

From the very outset, Simon and Haroon exhibited an exceptional level of professionalism and empathy. They took the time to understand my unique circumstances and my financial challenges as a business owner. Their commitment to helping others was evident in every interaction we had.

Simon and Haroon's extensive knowledge of debt advice and their dedication to their work were truly outstanding. They provided clear and practical recommendations tailored to my specific situation, empowering me to make informed decisions. Their guidance has been instrumental in helping me regain control of my financial well-being.

What sets Business Debtline apart is its remarkable status as a charity organization, offering its services to everyone free of charge. This noble mission demonstrates their unwavering commitment to supporting and assisting individuals who are struggling financially. Their dedication to making a positive impact on the lives of others is truly commendable.

Throughout our consultations, Simon and Haroon exhibited professionalism, genuine care, and support. They patiently addressed all my questions and concerns, offering reassurance and encouragement. Their compassionate approach made me feel valued and supported during a challenging period.

I wholeheartedly recommend Business Debtline to anyone needing debt advice and support. Their exceptional expertise and charitable nature make them an invaluable resource for individuals facing financial difficulties. The services they provide have made a significant difference in my life.

I sincerely thank Simon and Haroon for their exceptional guidance and support. Their commitment to helping others and dedication to Business Debtline's mission is truly remarkable. I am grateful for their positive impact on my journey to financial stability.

Thank you, Simon and Haroon, for your outstanding support. Your expertise, compassion, and selflessness are an inspiration to others. Business Debtline is truly a beacon of hope for individuals in need.

With heartfelt thanks,
Kristiyan Dimitrov