BuyaCar.co.uk Reviews 

2,042
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

My old car had done me proud but I was definitely overdue a newer one. I was nervous about buying a car online, but I had no need to worry. From putting down a deposit, I was contacted regularly with... See more

Rated 5 out of 5 stars

I got my Vauxhall Mokka X via Buyacar.co.uk recently and I must say that the experience was excellent. From the sales guy to the operation teams it was seamless. What is even more impressi... See more

Rated 2 out of 5 stars

I financed my car in 2020, the car itself is okay although it does make a rattling noise when idle which has been seen to several times by engineers now at my own cost and is not resolved. The issue I... See more

Company replied

Rated 5 out of 5 stars

Excellent service all round. Extremely happy with the entire process which was made so simple by the great customer team. Special thanks to Samson who provided lots of clarity throughout. Car came in... See more

Company replied

Company details

  1. Car Dealer

Written by the company

Our people are here to help you BuyaCar with confidence. Choose from over 50,000 used cars, apply for finance online, and we’ll deliver it to your door with a 14-day returns guarantee.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(2,042)

1 review in the last 12 months

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Rated 5 out of 5 stars

Good

Good, efficient service, delivery was great. No hassle and love the car, what I bought was what I got! :)

March 19, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, straight forward, the whole process from start to finish was perfect. Good communication and I’d definitely recommend without a doubt x

March 18, 2022
Unprompted review
Rated 5 out of 5 stars

Top marks Buyacar …

Contacted buyacar with a veiw to changing my car for something a bit newer, I already had a car from buyacar, they took care of everything, trading in my existing car, getting it taken away, and of course delivering my new car, all staff were very helpful explaining every step clearly and the whole process from start to finish took 10 days, I will definitely recommend them to anyone.
Regards
Simon fletcher

March 17, 2022
Unprompted review
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Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!!!!!

DO NOT BUY FROM THIS COMPANY!!!!!!
Car delivered with loads of dents ,scratches (which they’ve lacquered over) carpet lifting up splitter cracked deep scratches all around boot ,massive scratches on rear windscreen ,faulty fuse for stereo ,cigarette burn hole in passenger side ,I wish I could get rid of this car but they took advantage of the fact they were dealing with a 19 year old and mugged me off completely,I wish this service on no one ,they have been nothing but useless and I will never use this company again I would give 0 stars if it was possible

March 16, 2022
Unprompted review
BuyaCar.co.uk logo

Reply from BuyaCar.co.uk

We're very sorry to read this review, and to hear that our customer is dissatisfied with our service. We can see from previous correspondence that when the vehicle was delivered to our customer in June 2021, they were not happy with some cosmetic imperfections on the vehicle, and we had therefore provided them with a goodwill gesture to resolve the issue here. We can see from previous correspondence that this was accepted. We appreciate that when a vehicle has been delivered, damage may not be expected, but it is important to note that the vehicle was six and a half years old at the time, and therefore wear and tear is normal for the age of this vehicle. We have been in touch with the customer recently to reiterate the above, and also help them with some mechanical faults they had encountered. We reached out to their warranty provider to help with the issue, and they had settled the repair in full so that the customer did not have to pay anything here. We would welcome the customer to get in touch with us on 0800 050 2333 or please feel free to email us at customercare@buyacar.co.uk should they need any further assistance.

Rated 5 out of 5 stars

5* service all round!

I would rate the service a 5*. Buyacar took their time to answer all my questions, and support me every step of the way to purchasing my vehicle.
I would 100% recommend this service!

March 11, 2022
Unprompted review
Rated 5 out of 5 stars

Came back to this company after my son…

Came back to this company after my son had a great experience with BuyaCar 2 years ago. Once again a brilliant service and a excellent car.

March 9, 2022
Unprompted review
BuyaCar.co.uk logo

Reply from BuyaCar.co.uk

Thank you so much for your review.

We're really pleased that you've had a fantastic BuyaCar experience!

Happy driving!

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Rated 5 out of 5 stars

First class experience from start to…

First class experience from start to finish, very professional service.

March 9, 2022
Unprompted review
BuyaCar.co.uk logo

Reply from BuyaCar.co.uk

Hi Lisa,
Thank you for the fabulous review. Enjoy your new car and we really appreciate that you have taken the time to share your experience.

Rated 5 out of 5 stars

Smoothest process of buying a car online

Honestly glad I found buyacar, the whole process of obtaining your vehicle is so smooth and efficient. Customer service was excellent with updates on orders frequently. Would highly recommend

March 8, 2022
Unprompted review
BuyaCar.co.uk logo

Reply from BuyaCar.co.uk

We really appreciate your feedback and are pleased to hear you've had a great BuyaCar experience.

Rated 5 out of 5 stars

Happy customer!

Last month I used Buyacar to purchase my dream car.

The sales team went above and beyond to make sure I was getting the car I wanted with the best deal possible. They kept daily contact and ensured I was always kept in the picture. They were always happy to answer any queries and came back with a quick response. Nothing was too much of an ask.

The process was quick and although it seemed to be complicated on paper, the team explained the process so it was not complicated and easy to understand. I was aware of what to expect and what they required me to do.

Overall, I am extremely happy with the whole experience and I will be recommending Buyacar to family and friends.

March 7, 2022
Unprompted review
BuyaCar.co.uk logo

Reply from BuyaCar.co.uk

Hi Nicola,

Thanks for leaving us a review! We're happy to hear you were impressed with our smooth and easy service!

Stay safe and happy driving!

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Rated 5 out of 5 stars

Great experience

Smooth process. lovely, helpful people

March 4, 2022
Unprompted review
BuyaCar.co.uk logo

Reply from BuyaCar.co.uk

Thank you for the review! We are happy to hear that you enjoyed our services!

Rated 5 out of 5 stars

Excellent service

March 4, 2022
Unprompted review
BuyaCar.co.uk logo

Reply from BuyaCar.co.uk

Thank you so much for the wonderful review! We're thrilled to hear you've had such a great BuyaCar experience!

Happy driving!

Rated 5 out of 5 stars

What can I say

What can I say, It was my first time purchasing a car with Buyacar and was a little nervous at first due to not using them before but I gave it a shot and spoke to the sales team about an Mercedes E class coupe. Buyacar were extremely helpful from the minute I made the call, I had reserved the car and went through the process off finance application which was very easy and got the response within 2 hours of sending my finance application off, the whole process took about 2 weeks and had received my car at my door in immaculate condition as the driver had it valeted close to my house which was amazing, there was some very minor damage to the car which i picked up on the day it arrived and within an hour I received an email from buyacar that they will resolve the issue which was so nice of them, lastly the after purchase customer service is excellent, buyacar rang me a week after trying to follow up if everything is okay with the car.

So overall I highly recommend Buyacar such a easy way to Buyacar will definitely be using them again.

Thanks to Shaun and the whole team who made my dream car a reality.

March 3, 2022
Unprompted review
BuyaCar.co.uk logo

Reply from BuyaCar.co.uk

Hi Haider,

Thank you for your review. We're glad to hear that you had such a good experience.

Hope that you're enjoying your car.

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Rated 1 out of 5 stars

Told them not interested and didn't…

Told them not interested and didn't even tell me.they will do a hard check ruinijg my credit score even more! So annoyed

March 3, 2022
Unprompted review
BuyaCar.co.uk logo

Reply from BuyaCar.co.uk

Firstly, we are sorry to hear that our customer is not satisfied following their interaction with our company in February 2022. Customer satisfaction is extremely important to us, and we have sent the customer a full and detailed response letter to address the point they raised in their review. However, to summarise, having conducted a thorough investigation into this case, our files and call recordings show that our sales adviser did make the customer aware that a hard credit check would be carried out when we passed their details over to a lender, and also that the customer consented to this happening. We would welcome the customer to get in touch with us on 0800 050 2333 if they need any further assistance.

Rated 5 out of 5 stars

Amazing service

Amazing service
Quick delivery of car
Great experience and afforable

March 1, 2022
Unprompted review
BuyaCar.co.uk logo

Reply from BuyaCar.co.uk

Thank you for sharing your experience Sammy .

Enjoy your new car and we hope to see you again in the future.

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round. Extremely happy with the entire process which was made so simple by the great customer team. Special thanks to Samson who provided lots of clarity throughout. Car came in perfect condition within a week. Couldn’t have been happier with my experience and ultimately my purchase. Will definitely be using BuyACar again. Thanks all :)

March 1, 2022
Unprompted review
BuyaCar.co.uk logo

Reply from BuyaCar.co.uk

Hi Josh,

Thanks for leaving us a review! We're happy to hear you were impressed with our smooth and easy service!

Stay safe and happy driving!

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