BuyBackTronics.com Reviews 

2,189
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 604 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, noting the straightforward and simple process for selling items. Many people appreciate the fair and competitive pricing offered, often finding it superior to other options. The payment process is frequently praised for being quick and as expected, with funds often deposited swiftly, ensuring a smooth and efficient user experience. However, some customers noted discrepancies between initial quotes and final offers, with prices sometimes significantly reduced due to differing item condition assessments. A few others also felt that processing times could be longer than advertised, leading to delays in updates or payments.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting great prices, good communication, and... See more

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the fair... See more

Price

Reviewers mention positive feedback about price, with many customers reporting fair and competitive pricing,... See more

Payment

Clients share positive opinions on payment, with many reviewers highlighting prompt and quick payouts, often... See more

User experience

People report positive experiences with the user experience, often describing the process as easy, seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company’s 5-star average rating is absolutely well-earned. They promise big and keep every promise. They made a much higher offer than any other company and didn’t pull any “gotchas” to try to we... See more

Company replied

Rated 5 out of 5 stars

This gave me an opportunity to get some residual value from my Series 7 watch as I upgraded to 11. Despite some trouble with decommissioning the old watch, John Y stayed with me until it was figured... See more

Company replied

Rated 5 out of 5 stars

Well designed process. Easy to follow instructions and the eCheck option worked out well. Got my payment quickly. Unrelated, trying to complete this this review, starts with clicking a link in Buy... See more

Rated 5 out of 5 stars

This is the second high value transaction with BuyBackTronics. The communication is fantastic, you're kept in the loop at every step. The processing of items and payment is smooth both times. I absolu... See more

Company replied


Company details

  1. #41 of 112 best companies in Electronics Store
  2. #5 of 7 best companies in Cell Phone Recycling and Unlocking Service
  3. #10 of 22 best companies in Cell Phone Store
  4. #9 of 18 best companies in Computer Store

About BuyBackTronics.com

Written by the company

About BuyBackTronics

Since 2018, BuyBackTronics has helped customers throughout the United States sell electronics for cash through a simple online and mail in process. With hundreds of thousands of successful transactions completed, we’ve built a system that is transparent, consistent, and easy to use.

Get an instant quote online, ship your device for free, and get paid quickly. Whether you’re upgrading your iPhone, selling your MacBook, trading in a GPU, or cashing out a gaming console, we make the experience straightforward from start to finish.

Why Customers Choose BuyBackTronics

We focus on competitive pricing, clear communication, and reliable service. Here’s what sets us apart:

  • Free Inbound Shipping – No hidden fees. We cover the cost of sending your device to us anywhere in the United States.
  • 14 Day Price Guarantee – Lock in your offer and protect your quoted price.
  • Flexible Payment Options – PayPal, eCheck, Check, Gift Cards, or Virtual MasterCard.
  • Competitive Market Based Pricing – Clear grading standards and consistent evaluations.
  • Optional Shipping Kits – Secure packaging available for added convenience.
  • Expedited Processing – Faster turnaround available when needed.
  • Real Time Updates – Stay informed throughout the entire process.
  • No Obligation Offers – You are never pressured to proceed.

Bulk BuyBack

We also work with schools, companies, and organizations throughout the United States looking to sell devices in volume. Whether you are managing an IT asset refresh cycle or upgrading business laptops, smartphones, and company issued devices, we provide competitive bulk buyback quotes and streamlined online processing.

What We Buy

We purchase a wide range of electronics, including:

  • Smartphones – iPhone, Samsung Galaxy, Google Pixel, and other Android devices.
  • Laptops and MacBooks – Apple and Windows models.
  • Desktop Computers – iMac, Mac Studio, Mac Mini, and Windows desktops.
  • Gaming Consoles and Handheld Systems – PS5, Xbox, Nintendo Switch, Steam Deck, ROG Ally, Lenovo Legion Go, MSI Claw, and more.
  • GPUs and Graphics Cards – NVIDIA, AMD, and Intel.
  • Cameras – DSLR and mirrorless models.
  • Tablets and iPads – Surface, Galaxy Tab, Pixel Tablet, Lenovo, and more.
  • Drones – Popular DJI models and other major brands.
  • Smartwatches and Wearables
  • Audio Equipment
  • VR Headsets

Get your instant quote today and turn your used tech into cash with BuyBackTronics.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(2,189)

597 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service was very helpful and…

Customer service was very helpful and everyone involved with the process was great.

April 16, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Jayden,

Thank you for leaving us such great feedback, we really appreciate it. 😊

Glad to hear you had a great experience with us, and noticed how helpful and willing to assist our team is throughout the process.

We appreciate you choosing us and hope you’ll consider us again the next time you are looking to sell your unwanted tech.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Excellent service and I received good…

Excellent service and I received good price for the two phones, I sold. A Better price than any other Company I looked at. Thank you BuyBackTronics !!!

April 16, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Micheal,

Thank you for leaving us such a thoughtful review, it truly means a lot to us. 🙌

We are always happy to know our offers were competitive, but it is especially great to hear that the service also stood out.

Thank you for choosing to sell to us, and we look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Great exprience

Everything worked as expected. I plan to use it for my future trade-ins.

April 15, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey CC,

Thank you for taking the time to leave us a review, we really appreciate it. 😊

Glad everything worked as expected and that your experience with us was a great one.

We definitely look forward to working with you again on your future trade-ins.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Fair pricing and great support

I've used the company twice thus far. Each time I've felt the price was fair and the support has been fantastic. I have recommended a few times and will be using again.

April 16, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Chris,

Thank you for the wonderful review, and great to see you back trading in with us. 🙌

Always a pleasure working with returning customers, and we truly appreciate the continued support and recommendations.

We look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Much safer than Facebook marketplace 10…

Much safer than Facebook marketplace 10 out 10 will recommend

April 13, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Dmitry,

Thank you for taking the time to leave us a review, and welcome to your first experience selling to BuyBackTronics.com. 🎉

We’ve always believed selling unwanted electronics should be a simple and predictable process. You get an upfront quote, use our prepaid shipping label, ship it out, and leave the rest to us.

We appreciate you choosing our service and look forward to working with you again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

I would 💯 recommend them to everyone

I would 💯 recommend them to everyone! From my quote to me depositing the check in the bank it was just under 2 weeks! They also gave the best price for my trade in phone! They kept in contact with me every step of the way. It was truly refreshing to deal with an honest, trustworthy company!

March 31, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Judy,

Thank you for taking the time to leave us such a wonderful review, we truly appreciate it. 💯

Always a pleasure working with customers like yourself. We’re glad you enjoyed your first experience with us, and there is nothing better than having the integrity we strive to operate with noticed.

As for the communication, that is simply part of our promise. We keep you up to speed as your device moves through the process.

We truly appreciate the recommendation and look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Great company

Great company! They are working honestly, fast processing, and quick pay. Recommend.

April 7, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Naliya,

Thank you for the great review, we truly appreciate it. ✨

Glad everything moved quickly and that you had a good experience working with us.

Thank you for the recommendation, we look forward to your next trade-in.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Very honest and good payout

They have very helpful customer service and very fast with the payout. I would definitely recommend them to everyone I can. Because they are legit.

April 8, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Tamisha,

Thank you for taking the time to leave us such a great review, we really appreciate it. 🙌

Glad your very first experience with us was such a good one. Always means a lot when customers notice the honesty, service, and speed we work hard to provide.

We truly appreciate the recommendation and look forward to your next trade-in.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Awesome Customer Service and Company!

April 14, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Shanna,

Thank you for the awesome review, we really appreciate it. 💙

We’re glad the service made a great impression, and it was a pleasure working with you.

Thank you for choosing us, and we hope you’ll consider us again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Great experience; just as described

Process was just as described on the website. Easy to enter information on the form, email alert when they received the phone, a slight delay in processing was communicated to me (but actually didn't take as long as they indicated), and I got the amount that I was quoted. Great experience!

March 30, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Jeff,

Thank you for taking the time to leave us such a thoughtful review, we really appreciate it. 😊

We’ve always believed the process should feel clear and predictable, so it’s great to hear everything matched what was promised on the website. We also appreciate your patience with the brief processing delay.

Thank you for choosing us, and we look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Good communication and updates

Good communication and updates, quick shipping and processing, and best of all quick payment.

March 10, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Daryl,

Thank you for taking the time to leave us a review, we really appreciate it. 🙌

We’re glad your first experience with us checked all the right boxes, from communication and updates to quick processing and payment.

Thank you for choosing us, and we look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Quick payment

My items were inspected and accepted well. Payments with expedited service are usually quick. I’m very pleased with overall service and would definitely recommend this business.

April 14, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey P Daniel,

Thank you for taking the time to leave us a review, we really appreciate it. ⚡

Our expedited processing options are on a whole different level for customers who want things moving quickly. In some cases, you can check out, ship out, and get paid in as little as 3 days.

We truly appreciate the recommendation and look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Seamless transaction!

Simply perfection! They offered me the best payout for my device and were great with communication. They will continue to receive my business.

March 9, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Emily,

What a wonderful review, truly, thank you. 🥳

We’re grateful for the opportunity to earn your business and glad the communication and payout made for a seamless experience.

We definitely look forward to working with you again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 1 out of 5 stars

Yea, basically lied and made damage up.

Said there was damage when there wasn't i took pictures prior to boxing it, said there was a smell it was from a non smoking no animal home, only used a 1mnth if that, always in a backpack. So will not be using again, definitely a scam.

March 9, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Chad,

Thank you for your feedback, and I sincerely apologize that your first experience with us did not go as seamlessly as we would have hoped.

I took the time to review your device’s inspection notes, and for clarity, a few condition factors were identified during evaluation that led to the adjustment. The MacBook showed moderate wear on both the keyboard and display, visible scratches on the logo, and there was also an odor present across the device. These are all factors that do impact resale value and grading.

I do understand how this may feel unexpected, especially if the device appeared to be well cared for. We evaluate all devices based on the condition they are received in, and our grading is aligned with the resale standards across the marketplaces we sell through. These standards are applied consistently across all trade-ins to ensure a fair and predictable experience.

In this case, once the revised offer was shared, it was accepted shortly after and we proceeded with payment accordingly.

It’s also worth noting that all amended offers are completely no-obligation - customers can request a supervisor re-review with photo evidence or opt for a free return if they’re not comfortable moving forward. This is part of our commitment to keeping the process transparent and ensuring customers remain in control throughout.

We appreciate you giving us a try and taking the time to share your experience. If there’s anything further you’d like us to review, we’re always here to help.

Best,
Ian
Customer Success | BuyBackTronics.com

Rated 5 out of 5 stars

Great service!

The website is very easy to navigate. Price is decent. Excellent communication and process.

March 5, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Surasri,

Thank you for taking the time to leave us a review, and welcome back. 🌟

We really appreciate you choosing to work with us again. Glad to hear the website, communication, and overall process made for another smooth experience.

We appreciate your continued support and look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 4 out of 5 stars

solid experience with BuyBackTronics

I had a solid experience with BuyBackTronics. The process was straightforward, and getting a quote for my device was quick. Shipping was easy, and I liked that they provided clear instructions. The final payout was close to the original estimate, which I appreciated. It did take a bit of time to process, but overall it was a smooth and reliable experience.

January 5, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Carito,

Thank you for taking the time to leave us a review, we really appreciate the thoughtful feedback. 🙏

Please accept our apologies for the longer processing time at the time of your trade-in. We experienced a surge in trade-in volume around then, but have since increased capacity and improved turnaround times to where we aim for them to be.

We’re glad the overall experience was still a positive one, and we hope you’ll give us the opportunity to turn your next trade-in into a full 5 star experience.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Quick and easy transaction

Quick and easy transaction

March 9, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Russell,

Thank you for taking the time to leave us a review, we really appreciate it. 👍

We’re glad your first experience with us met your expectations.

Thank you for choosing us, and we hope you’ll consider us again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Wasn't sure if this was legit despite…

Wasn't sure if this was legit despite doing some pretty deep research. Happy to say that the experience was great and they paid exactly what they said they would. My laptop was in great condition and they didn't downgrade it or the price. 100% would use again and glad such a business exists!

March 5, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Matt,

Thank you for taking the time to leave us such a thoughtful review, we really appreciate it. 🙏

We’re glad customers like you exist too, people willing to give a small business like ours the opportunity to earn their trust. That means a lot, especially when we know selling a high value device by mail can naturally come with some initial hesitation.

We’re happy your experience reflected the kind of service we work hard to provide, straightforward, fair, and exactly as promised.

We truly appreciate you choosing us and look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Sheldon,

Thank you for taking the time to leave us a review, and welcome back. 🎉

Always nice seeing a returning customer choose to work with us again.

We appreciate your continued support, and hope you’ll consider us again for any other tech you may be looking to sell.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Nice service

Nice service, friendly

March 5, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Jin,

Thank you for taking the time to leave us a review, we really appreciate it. 😊

Our customer support team does a great job representing the service we aim to provide, friendly, helpful, and easy to work with.

We appreciate you choosing us and hope to work with you again.

Cheers,
The BuyBackTronics.com Team

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