Buyreformer Reviews 26

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I am very happy with my purchase! I ordered the "Oak Foldable Pilates Reformer – Space-Saving" and it is very sturdy and stable. It was worth the wait which ended up being about six weeks. Customer se... See more

Rated 4 out of 5 stars

It took a while for the reformer to arrive, but that was already communicated on the website. So no problem here. Tracking number was not shared proactively, but every time I sent a mail to customer... See more

Rated 5 out of 5 stars

Before ordering off this company I did read the reviews. It was a long wait for delivery to the UK, but I wasn’t in any rush to receive and decided to give it a go. I asked for a delivery update after... See more

Rated 5 out of 5 stars

My reformer arrived this week, after a nail biting wait from ordering it in December. It’s excellent quality and build and I’m delighted with it and some free gifts thrown in as well. They replied... See more

Company details

Written by the company

BuyReformer – Find Your Perfect Reformer BuyReformer was founded with a clear mission: to make high-quality, affordable Pilates reformers accessible to everyone. It all started with our own search for the right reformer—only to discover a confusing market filled with high prices or low quality. We knew there had to be a better way. That’s why we created BuyReformer: an online destination where value, quality, and thoughtful design come together. We partner directly with 12 trusted manufacturers to offer a wide range of reformers for every need—home users, studio owners, beginners, or professionals. By eliminating middlemen, we’re able to bring you premium equipment at a fair price. As of March 2025, our reformers are used in over 70 studios worldwide. We also offer free shipping, global delivery, and customization options to ensure that your reformer truly fits your space and lifestyle. At BuyReformer, we’re not just selling Pilates machines—we’re supporting your wellness journey. Whether you’re looking to build strength, flexibility, or simply move better, we’re here to help you Find Your Perfect Reformer.


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3.4

Average

TrustScore 3.5 out of 5

26 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

A Real Piece of Furniture

A Real Piece of Furniture
This doesn't look like gym gear; it looks like high-end furniture. The finish is smooth to the touch. It’s a bit of an investment, but you get what you pay for. No creaks or wobbles at all.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Studio Quality at Home Honestly

Studio Quality at Home
Honestly, I was worried it would feel 'cheap' compared to the ones in my studio. It doesn’t. The maple is smooth and the springs are strong. The delivery took an extra week, but Matt was super helpful with updates.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Sturdy and Beautiful

Sturdy and Beautiful
The oak frame is even prettier in person. It’s solid wood, so it’s quite heavy, but that makes it feel very safe during jumps. A tiny bit of a woody smell at first, but it cleared up in two days. Love the quality!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with my purchase

I am very happy with my purchase! I ordered the "Oak Foldable Pilates Reformer – Space-Saving" and it is very sturdy and stable. It was worth the wait which ended up being about six weeks. Customer service was very good when I had any questions. The oak is gorgeous and it is very high quality. It was also easy to assemble. I am practicing folding/unfolding the reformer and it takes a little practice but it should be fairly easy. The springs are a bit heavier and harder to change than studio reformers but certainly won't be a problem. I highly recommend!

April 12, 2026
Unprompted review
Rated 4 out of 5 stars

Great quality, good customer service responsiveness, long delivery time

It took a while for the reformer to arrive, but that was already communicated on the website. So no problem here. Tracking number was not shared proactively, but every time I sent a mail to customer service to ask about the status they responded very quickly and let me know where the machine is at that moment.
Just the final delivery to my door was not accounced at all. So that came a bit as a surprise. :D

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Folding Reformer

Before ordering off this company I did read the reviews. It was a long wait for delivery to the UK, but I wasn’t in any rush to receive and decided to give it a go. I asked for a delivery update after several weeks and they were prompt with their response and gave me the exact date it would arrive into the UK. It got delivered securely packaged. I’m so glad I decided to order because the machine is tops quality. It’s perfect. If you’re willing to wait for delivery then give this company a try !

April 4, 2026
Unprompted review
Rated 4 out of 5 stars

Company is Actually Real just Dam slow.

Received the item, but I had filed a credit card dispute as it was ordered January 10 and arrived March 30, a total of 79 days.

There were also misleading updates about the delay, including being told it was due to snow at the Vancouver port, which was difficult to believe given that 2026 is the first year in over 20 years without snowfall in Vancouver.

After receiving the item, I canceled the dispute.

It would be helpful if the website clearly stated to expect up to 90 days for shipping, as that would reduce a lot of unnecessary stress for customers.

January 10, 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

My reformer eventually arrived this week -

My reformer arrived this week, after a nail biting wait from ordering it in December. It’s excellent quality and build and I’m delighted with it and some free gifts thrown in as well.
They replied promptly to reassure me every time I emailed about the wait and I had begun to think it was a scam. In essence it’s just a slow boat from China but I do think the company should make customers aware of the delayed delivery time and keep them updated without prompting.

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Buy Reformer. This company is a scam

This company is a scam. Do not buy from them. Just got my money back from barclaycard when they investigated and found them a scam.

December 5, 2025
Unprompted review
Buyreformer logo

Reply from Buyreformer

We are very surprised by this feedback. Our tracking confirms this order was delivered and signed for on February 18th. Furthermore, the customer contacted our support team after posting this review to request an installation video for the product they received. We have fulfilled the order in its entirety. We have reached out to the customer privately to resolve this misunderstanding and clarify the payment status with their bank.

Rated 5 out of 5 stars

Amazing addition to our home gym

Amazing addition to our home gym! We just installed our new wooden reformer and we couldn't be happier. It arrived safely and was packaged with great care. Installation was a breeze—easy to unfold and ready to use in no time. It functions smoothly and looks beautiful. Despite a minor delivery delay, the overall experience has been great. Time to enjoy the workout!

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Worst Experience - DO NOT BUY

I purchased a reformer that was supposed to take 10 days to receive. It has been over a month, and I have just received an email from the shipping company that I will never receive my item. The Shipper (BuyReformer) allowed the erroneous delivery to be purchased by the person in MT that it was shipped to accidentally. Either way this company has been horrible to communicate with and not on the proactive side of solving the problem. My shipment was rescheduled for the mis-delivery to MT and then NEVER delivered. The actual shipping logistics company, CEVA, was the one to break this to me. The BUYREFORMER people are never available by phone and then email at 1:30 in the am. This experience has been terrible. Feeling like this is a complete scam!

January 21, 2026
Unprompted review
Buyreformer logo

Reply from Buyreformer

Hello,
Thank you for sharing your experience. We understand how disappointing this situation has been and appreciate the opportunity to clarify what occurred.

This issue was the result of a delivery error by the third-party logistics provider. The shipment was mistakenly delivered incorrectly, and the item received was a toolbox rather than the reformer assigned to this order. As delivery and on-site handling are managed by an independent carrier, the process of retrieval and exchange must be coordinated directly through the logistics company. Unfortunately, their response and resolution progress were slower than expected.

During this time, we did provide the customer with alternative solutions, including either reshipping the correct item or issuing a refund, in order to resolve the matter as efficiently as possible.

At this stage, however, a chargeback has already been initiated, which prevents us from continuing direct processing on the order. We are currently cooperating fully with the bank and payment provider to complete the refund process through the appropriate financial channels.

We regret the frustration caused by the logistics error and appreciate your patience as this matter is resolved.

— Customer Support Team

Rated 1 out of 5 stars

Paid in full, no delivery, no communication, scam

I placed my order in October and payment was taken in full at that time. I was told my reformer would be delivered by 27th December, but I have received nothing and have had no communication. Despite sending several emails requesting an update, I have not received any response and do not know where my order is.
This was a significant investment for me as I am in the process of starting a small business. After reading other reviews where customers are reporting similar experiences and stating that they believe this company may be a scam, I am now very concerned. I really need someone from the company to get in touch with me to provide an update or resolve this situation.

October 24, 2025
Unprompted review
Buyreformer logo

Reply from Buyreformer

Thank you for your feedback, and we truly apologize for any confusion. It seems there was a misunderstanding regarding the delivery date. The December 27th date was for when your order was expected to arrive at the port, not for final delivery.

Your order has arrived at the port and is currently undergoing customs clearance. Once that process is complete, we will proceed with final delivery as quickly as possible.

We have already sent you an email with an update, and we will continue to keep you informed on the status of your order. We appreciate your patience and understanding as we work to resolve this.

Thank you,
BuyReformer Team

Rated 5 out of 5 stars

It arrived eventually and it's beautiful ❤️

Further update, the machine is fabulous. So smooth, solid, looks beautiful. Beyond impressed with it.

UPDATE: IT ARRIVED. I got a call from a delivery company this morning saying they had a big package on board for me and low and behold a huge box arrived. The tracking still shows the order in Belgium or Denmark or something but here it is. So I take it back. I've changed my rating. And updated the below a bit but I'll leave the main body there so maybe someone who's going through the same thing as me will see there is hope that it will arrive and that it's not a scam (which I was sure it was and logged a complaint with my credit card company that I now need to undo!!) so my apologies buy reformer, you came through in the end!!

Original edited review below:
Ordered in October, didn't arrive. Company couldn't provide traceable shipping details, gave me generic shipment details that can't be traced.

Update although they have replied to me saying that I can request a refund, I have already requested a refund many times and it has not been processed. I still have not received the order.

October 28, 2025
Unprompted review
Buyreformer logo

Reply from Buyreformer

we apologize for the frustration you’ve experienced.

To clarify, we work in collaboration with our Hong Kong-based logistics partner and advertising management company to efficiently manage shipments and campaigns. We understand the importance of clear communication regarding shipping details. Since your order was shipped internationally, ocean freight tracking numbers are often simpler and may not provide the same level of detail as standard courier services. Once the goods arrive at the local port, detailed tracking from the local carrier will be available.

For any refund inquiries, please feel free to contact us directly via email, and we will promptly assist you with your request.

We truly appreciate your patience and understanding. Our goal is to ensure you are satisfied, and we are committed to resolving this matter as quickly as possible.

Best regards,
BuyReformer Team

Rated 1 out of 5 stars

This company is a scam

This company is a scam. Ordered my reformer, no tracking number, says it’s on a vessel. Google the address it’s a random house. No one ever picks up the phone. Merchant refuses to cancel my order when I have requested 5+ times. Stay away!!!

December 12, 2025
Unprompted review
Buyreformer logo

Reply from Buyreformer

We’re sorry for the frustration. Your order was shipped via ocean freight, so tracking updates appear once the vessel reaches port. Our logistics team is following up for the latest status and will update you directly by email.
Please rest assured — BuyReformer is a verified international retailer with active warehouses in the U.S. and Hong Kong.

— BuyReformer Team

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