Merrachi Reviews 

I returned my items a month ago. And I still didn’t get my refund? The package has been already for more than 2 weeks at the warehouse. I sent several emails and dm’s. With no reply.

Placed an order of two items. I received only one and never heard from them where my second item is. I haven’t received any email regarding the second item. Its either give my money back or sending the item but i have received none.

Before eid I made an order of over £400 pounds worth of items, knowing I’d choose what I’d like best and return the rest - returns seemed straight forward via EVRI drop off, so I took the chance. I liked the first set of clothes I tried to didn’t even bother to open the rest. I followed the returns instructions and dropped this off. It’s been over a month since I’ve returned over £300 worth of items. And in between I have contacted customer services via email for an update with only one generic reponse once letting me know it takes 15 days , then 5 days to process. I thought this was outrageous since I could see the package was deleivered to the warehouse only a day after I shipped it back. Fast forward it’s been over a month and customer service won’t answer my emails. I have contacted them on all social media and my comments are being deleted -I am merely asking my them to reach out to me or for assistance so no need to delete my comments. It’s very very alarming and so disappointing for a Muslim owned brand to not get back to us. Clearly there is a bigger issues as I’m seeing many girls have the same experience! Unprofessional and criminal to ignore people who’s money you have taken. If there is an issue with your company then make a statement and reply to people. But to ignore people who’s hard earned money you have taken is disgraceful and makes you a scammer.

find it absolutely unprofessional and frustrating that I waited specifically for this sale only to end up receiving just a quarter of my order, because I was only informed days later that the items were actually sold out. I’m not going to pay shipping for just 2 items! And the fact that no compensation is being offered is also very unprofessional. With that kind of reach and those prices, this could certainly be handled better and in a more customer-friendly way. Truly disappointing!

Hi,

Dresses should be available in all sizes, including XXL. I’ve noticed that only the Essential dresses come in that size, but it would be great if XXL was offered in all models. I’d also love to see some colors restocked—there are several items on my waiting list that I was hoping would be released this time.

On another note, we received an email with a launch time, but the website wasn’t working properly at that hour. The discounted price didn’t show up, and by the time it finally did, most items were already sold out. That’s honestly very disappointing, especially for those of us who wear XXL, because there aren’t many options available in dresses—especially for wider, taller hijabi women. It would be amazing if this could be taken into consideration so more of us can enjoy shopping at Merrachi with excitement.

Thank you so much for taking the time to read my message. I really hope my feedback can help improve the experience for all of us.

I love the purchase so much everytime you are dropping something it is Like magic.
I love the brand more in more every day thank you for your exzellent ideas and for your amazing service ♥️

I purchased a scarf with free shipping, but they scammed me by requiring me to pick it up from a distant location instead of delivering it. The communication was very weak; they ignored my emails.

Merrachi’s prices do not reflect the quality of their products. Most of their items are made of polyester, a material known for its affordability and synthetic feel, yet they charge prices comparable to luxury brands. Their success seems to rely more on marketing and an emphasis on community and inclusivity rather than on the actual product quality. They claim to champion inclusivity, yet their pricing excludes many. This makes their message contradictory. While some may appreciate the branding, those seeking high-end materials at this price point might find better alternatives elsewhere. Kind Regards.

I have ordered from Merrachi countless times spending hundreds of pounds every time. I am a loyal customer and fan of their brand but since they launched their UK merrachi online store it’s been a very bad experience. I had returned some things and it’s an absolute nightmare! the customer service is basically nonexistent they take their time to reply or don’t even reply to you. It’s been 4 days and I still have no reply, I’m just being ignored, I’m extremely disappointed is this how you treat your customers? I spent on this particular order almost £500. I had to end up opening a case with PayPal. Their returns service is appalling and the worst company that I've ever dealt with. If you’re gonna buy from this company make sure whatever you do, DO NOT return it otherwise you will have this experience to deal with.

Very low quality clothes...disappointed

The sizing of the pink set is huge, so it’s not a true size. I loved the neoprene kimono/jacket, the fabric is lovely. The dress in color mink is really cute, but the fabric is not is whatsoever, honestly, for the pricing it has, the fabrics are so cheap and bad quality. For the same prices I buy much better abayas with an incredible fabrics.

I just love everything from design to fabrics etc. Allahoumma barek

I love the clothes and the scarfs.
Colors are always trendy and beautiful. Some colorfull some very neutral.
Costumer Support is helpful and delivery is fast except on sale or new collection dropping.

I was very happy with the hijabs got tey were all amazing. However i was disappointed because i ordered the abaya and dress that goes together but one of them got cancelled and i got only one part which didnt make sense they should have been both cancelled.

If you live in the US you might have to wait a little longer and I do wish there had been some clarity on that but honestly the scarves are just as beautiful as they look online and also super comfortable.

I like it all, the fit, the size, every little thing in detail. It's just my style, what you bring on the market.

I want to set the record straight after having read these reviews.
This company is awesome and no I’m not even sponsored by them, I bought on my own 200€ worth of products.
I was so skeptical after reading the reviews BUT I ordered on Sunday, I received the track and trace on MONDAY and my package arrived on TUESDAY (talking about very fast delivery!!).
I was hoping that the quality would not be great so I could return my items because yes they are expensive but the items were actually so perfect and of great quality!!! I fell so in love with the pieces and they fit me so well that I now have to keep them. I can say goodbye to my money but I can say for sure that this company really deserves it because of their originality, great quality & ultra fast shipping.
Keep the amazing work up.

Dear Merrachi Customer Service Team,

I am reaching out to express my disappointment with a recent experience regarding an order I placed (Order #256756). I purchased a headscarf as a gift for my mother, but after a short period of use, I noticed visible shedding in the workmanship of the fabric. I want to clarify that this issue is not related to the use of pins but appears to be a defect in the quality of the headscarf itself.

I took the headscarf back to your store, despite not living in Amsterdam, hoping to resolve the issue in person. Unfortunately, I was told that they couldn’t assist me and that contacting customer service would not be helpful either. I found this response extremely disappointing, especially given that I chose to invest in Merrachi’s products expecting a higher level of quality and service, particularly because they are more expensive than standard headscarves.

The experience left me frustrated, as all I wanted was to receive assistance and support for a product I genuinely loved. I am reaching out to you directly because I still believe in the concept and quality Merrachi strives to represent. I would greatly appreciate it if you could look into this matter and provide a solution, whether it be an exchange, a repair, or a refund, instead of hearing “You could try to sell it on Vinted”, which left me really surprised.

I sent them an e-mail on the 16th of november. The website says that they will answer within 24 hours. It has been 4 days, no response

This is coming from a brand that is owned by a Muslim. What a shame, really.

Barakallahu Feekum.

I placed an order of 559€ at Merrachi and it's been 3 weeks that I'm waiting for my order it's shameful!!!! The delivery time was stipulated at 4 / 5 days and NOT 3 weeks! I contacted customer service who clearly told me that they could do nothing for me! It's shameful, I don't recommend this site!

Unfortunately, I have had the same experience with my linen clothes as many other reviews write about. After 1 wash, the linen dress shrunk 15 cm, I can't wear it anymore as it's far too short now. I have complained to merrachi who keep claiming that you can wash the clothes at 30 degrees but they still choose to change the washing instructions from 30 degrees to handwash for the linen items. I know Merrachi is aware of the error, in addition to the fact that they have changed the washing instructions, they had also posted a video on Instagram where they showed how to wash linen clothes by hand, but they deleted the video again quickly when many customers commented negatively on the video. Merrachi is a shop you can't trust.