Thought the account that had been sold to Cabot from HSBC had been closed so was surprised to hear about this debt. Debt belonged to my ex partner who had had an accident causing major head injury... See more
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Our mission is to help each and every customer to financial recovery. We help thousands of customers take their first step to help them manage their accounts. As many of our satisfied customers will tell you, we know that everyone’s situation is different and we treat people as individuals. We offer a range of credit management solutions for every customer so they can repay what they owe, but not have to put their lives on hold while doing so. Established in 1998, Cabot Financial is one of the most respected debt purchase companies in the UK. We are part of the Cabot Credit Management Group, who are authorised by the Financial Conduct Authority.
Contact info
1 Kings Hill Avenue, ME19 4UA, Kings Hill, West Malling, United Kingdom
- 0344 556 0263
- cabotwebcustomer@cabotfinancial.com
- www.cabotfinancial.co.uk
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Replied to 58% of negative reviews
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I had a great conversation with James…
I had a great conversation with James B. Very laid back and happy to help! No pushy tactics and felt he really understood my situation 10/10
Flat refusal to negotiate a lump sum amount. Very fair with budgeting a monthly…
Very fair with budgeting a monthly payment.
Flat refusal to decrease final debt when I tried to pay it off with a lump sum, unlike everyone else other collection service.
This is unfortunate because the debt is sold many times over and much of what I was paying is overcharge interest which occurred during a difficult time in my life.
Suki great customer service
I called and Suki was great, I explained my issues and she resolved in no time. Very friendly and great customer service
Excellent service
I’d rather not have found myself in…
I’d rather not have found myself in this position, however it was all very smooth and easy to deal with through Cabot
Very understanding and fair ,and vert…
Very understanding and fair ,and vert helpful
If I could give minus stars I would
If I could give minus stars I would. I felt uncomfortable and pressured to put a payment plan in place that will affect my ability to pay my priority bills with threats of legal action and ‘we can’t leave this without a payment plan’ The customer service person offered me a 60 days hold which is pointless as my situation won’t change and I explained I didn’t want to go through this process again feeling like the worst person in the world for having a debt I’m struggling to pay.
Very professional and understanding
Customer service was great,Cabot took my debt over from my bank. An operative of Cabot phoned me and explained everything to me. The repayments were reasonable and affordable for me. They were very understanding of my situation. I received regular statements to keep track .
Miko was fantastic
Miko was fantastic, great personality and did everything he could to help me even when I suggested a plan that wasn't correct for the situation he could have easily gone along with me but knew what worked best and made sure we got it right.
I lost my business and nearly my house
I lost my business and nearly my house, 15 years later I am still paying debts now owed to Cabot. We have a controlled payment sheme. Unlike many, they do not chase every week threatening legal action or pester me constantly. No one wants debts, it keeps you awake at night, but Cabot don't make it worse.
My Debt Journey
I have incurred debts following difficult times in my life.I have always found tve staff at Cabot Financial to be understanding helpful and proactive.Being in debt is not an easy place to be so having people who want to help is invaluable.Thank you Cabot I do hope we never meet again with the greatest of respect.
Amazing service from Ashleigh and Emma
Ashleigh and Emma were so efficient and helpful, a delight to chat to on the user friendly chat box, they helped massively during a time I was made redundant. Excellent, thank you so much, you are both Amazing!
Derek the team member was outstanding
Derek the team member was outstanding, one of the best examples of customer service I have ever seen. He showed compassion and empathy, he listened and even though a difficult subject put me at ease
What a great experience
What a great experience. From the start it was so easy to set up, no hassle throughout. Now my account has been paid off. If you are in any doubt, please take this as your sign to get started with them. 10/10
Miko was very helpful and he put my…
Miko was very helpful and he put my mind at ease. He was very patient and understanding.
Not suitable for Vulnerable adults
I found Cabot difficult to work with as a vulnerable adult. Everytime I explained my medical and financial situation I was informed I would be passed to a specific team, the team would then asses me and say I was unable to set up a payment plan. After the 3rd time of this circle pattern behaviour I was able to find a way to pay monthly without further contact, however despite paying regularly, I received letters weekly harassing me into trying to make a payment plan again and now they have passed my debt to a solicitor, reducing the accsessiblity for me to pay and leaving someone with autism to navigate a pathway. Suitable for people with Jobs not people in seriously vulnerable situations.
Good listeners and understanding
Good listeners and understanding. Helped me navigate my accounts to closure. Excellent service and support. Ron
I’m clearing my debt & slowly working…
I’m clearing my debt & slowly working back up the ladder.
Speak to the advisors they are there to help you & will help you with an affordable payment plan.
No stress no hassle.
Easy to setup a plan online
Easy to setup a plan online, which helped me to pay off the debt at a manageable rate
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