Cabot Financial UK Reviews 

3,387
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 732 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer service team for being exceptionally helpful, patient, and deeply understanding during difficult financial situations. Consumers note that the structured payment plans are flexible, manageable, and tailored to individual circumstances, making it much easier to clear outstanding debts without feeling pressured. However, some people mentioned issues with communication, citing instances of repeated unwanted contacts, interruptions during calls, or difficulties when trying to discuss specific account details. A few reviewers also expressed frustrations regarding delayed updates to their credit files or rigid responses concerning final settlements.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently kind,... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are helpful,... See more

Payment

Consumers find payment experiences to be highly mixed and subjective. While many reviewers praise advisors... See more

Service

Reviewers highlight positive aspects of service, noting that staff are friendly, efficient, and understanding... See more

Customer communications

Clients share ambiguous opinions on contact, as experiences vary widely from overwhelming stress to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thought the account that had been sold to Cabot from HSBC had been closed so was surprised to hear about this debt. Debt belonged to my ex partner who had had an accident causing major head injury... See more

Rated 5 out of 5 stars

What was initially a very stressful and anxious time Cabot worked with me to help me repay my outstanding debt, I no longer filled with dread when my phone rung. Every team member I came in to contact... See more

Company replied

Rated 5 out of 5 stars

That's alright my wish is to settle it My experience was good with updates sorry for failing to provide some needed information.Hope l will be removed from that bad list and be able to buy in differe... See more

Company replied

Rated 5 out of 5 stars

Having dealth sith few creditors in my life Cabot was by far the most human. No waiting time to speak to someone, understanding of personal cirmustances- working with you, not solely focusing on a d... See more


Company details

  1. Debt Collection Agency
  2. Debt Collecting

Written by the company

Our mission is to help each and every customer to financial recovery. We help thousands of customers take their first step to help them manage their accounts. As many of our satisfied customers will tell you, we know that everyone’s situation is different and we treat people as individuals. We offer a range of credit management solutions for every customer so they can repay what they owe, but not have to put their lives on hold while doing so. Established in 1998, Cabot Financial is one of the most respected debt purchase companies in the UK. We are part of the Cabot Credit Management Group, who are authorised by the Financial Conduct Authority.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 59% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(3,387)

722 reviews in the last 12 months

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Rated 5 out of 5 stars

Thankyou Debbie From The Sensitive Case Team

Thankyou so so much to Debbie on the sensitive case team who I spoke with today , she helped me realise & accept that Cabot aren't always the "bad guys" they are portrayed as somtimes ,as a company they've been patient,understanding and supportive through a extremely difficult time in my life,nobody expects to one day have a freak car accident & your life,relationships and finances be completely taken out of your control yet speaking with Debbie today,she took the time to read my notes,she listened and gave me the kindest sincere support during my call & now I can wake up with a weight lifted off my shoulders & know everything is finally under control-Debbie is an asset to Cabot and thankyou to everyone else on the various teams who managed to also help along the way!honestly guys...you've helped so much!I would highly recommend if your in a similar position-get in touch -it's easy to burying our heads in the sand however taking the time to be honest and upfront with Cabot helped them help me!Great Team-Well Done!

May 7, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review Katy, thank you! Debbie will love this and I know it'll make her day 💕

Rated 5 out of 5 stars

This company,was very understanding…

This company,was very understanding ,and made things simple and easy to sort out .to get my account closed .
The staff was compasionate and understanding as well.

April 10, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for the review Carol 😊

Rated 5 out of 5 stars

I had support from Gary Mullen today

I had support from Gary Mullen today, he sounded kind and gentle on the phone. He was receptive of my concerns and went above and beyond to call me back when the line cut off.
I really appreciate it.

Thank you

May 7, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Hi there, thanks for Gary's review. He's a real gem and will be over the moon to read this!

Rated 5 out of 5 stars

I had a difficult call to make to sort…

I had a difficult call to make to sort out some things. I spoke to Allison on the phone who was absolutely incredible. She was so understanding and made me feel very comfortable for the duration of the call. She helped massively and I’m very appreciative of the time she spent on the phone with me. Thank you Allison!!

May 7, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review, thank you! 😁

Rated 5 out of 5 stars

So Helpful and Very Empathetic

Fiona was just amazing. After having such negative experiences in the past with some debt companies this call has reaffirmed my belief in people/companies customer service departments helping people in financial straits work through things that happen to us all. I have my debt being cleared within 10 months, which i didnt think was possible, without creating more debt by having a sustainable payment plan in place Thank you Fiona/Cabot Financial.

May 6, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review, thanks Sam. Fiona will be over the moon when she sees this! 💖

Rated 5 out of 5 stars

Derrick who discussed my financial…

Derrick who discussed my financial situation was compassiont and understanding of my situation and made me feel less stressed and offered help throughout the conversation

May 6, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for Derek's review, he'll love this!

Rated 1 out of 5 stars

Literally could never connect to my…

Literally could never connect to my account to see any correspondence at all

May 2, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Hi Christopher, if you're having issues using our website or your online account, just use our webchat to go through to our Digital team who can hep you with that

Rated 1 out of 5 stars

16 phone calls a day whilst at work

16 phone calls a day whilst at work, non stop harassment over £30

April 10, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Hi William, I'd like to look into this for you so please send me the details to Cabotwebcustomer@cabotfinancial.com FAO Gemma

Rated 5 out of 5 stars

Phoned Cabot to set up payment plan for…

Phoned Cabot to set up payment plan for an outstanding credit card debt. Spoke with Nicole who was really understanding of the situation very helpful and ser up a direct debit for me without pushing for upfront paymant.

May 1, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for the review 😁

Rated 5 out of 5 stars

Donna was lovely very helpful setting…

Donna was lovely very helpful setting up a plan and understanding my situations really good at her job, so thank you she’s an asset to Cabot financial uk

May 1, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for Donna's lovely review Jonathon!

Rated 5 out of 5 stars

Understanding

They were very pleasant to deal with regarding my financial problems. Soon sorted a plan and now the debt is paid off.

May 1, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for the review and congrats on clearing your account!

Rated 5 out of 5 stars

After having initial problems with the…

After having initial problems with the first call handler, I was put through to Harley who was very understanding, calm, very polite and actually listened to what I said. The problem I had has been resolved rather quickly and I really appreciate her help. Thank you Harley

April 30, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Hi Matty, thanks for Harley's review - she is a superstar! I've sent this to her, she'll be over the moon 😊

Rated 5 out of 5 stars

The help I received today was the best…

The help I received today was the best thing that's happened to me in along tone. The lady on the phone listened,understood & was so polite and understanding. She helped me get my problems solved, with care & confidence.

April 30, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review, thanks so much Hailey!

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