Their prices are at least three times of other licensed and professional plumbers in the area. An example is back flow test. They change $280 for routine 10 minute test, while others charge only $125... See more
Company replied
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We determined you here generally with excellent endeavors and your body of workers is extremely beneficial we're happy by way of utilising your first-rate gadgets so proceed. We are happy with you a w... See more
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They can’t return phone calls. Can’t respond to emails either. I would search for another plumber.
Company replied
Couple of issues over the past few months. New hot water heater first, and super-old galvanized metal pipes caused a flow issue. Then a stopped-up toilet -- plastic item got flushed and then wou... See more
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Company details
Written by the company
Looking for a quality plumbing or electrical contractor in the Burlingame area? Call James Caccia Plumbing Inc now at (650) 342-5363.
Contact info
917 North Amphlett Blvd, 94401, San Mateo, United States
- 650-684-5070
- service@cacciaplumbing.com
- www.cacciaplumbing.com
1.2
Bad
100 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Your worker was courteous
Your worker was courteous, knowledgeable and explained everything he did. Will always use you guys and recommend to friends
August 30, 2017
Reply from Caccia Home Services
That’s exactly the experience we want every customer to have — courteous, knowledgeable service with clear explanations every step of the way.
It means a lot that you plan to continue using us and recommending us to your friends. That kind of trust is earned, and we’re grateful for it. Caccia Home Services is always here whenever you need us.
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Reply from Caccia Home Services
You really can’t ask for a better 5-star review than “Great service!” Simple, direct, and it means everything to us. Thank you for choosing Caccia Home Services — we’re always here whenever you need us.
I thought I had answered a survey a …
I thought I had answered a survey a while back, but here goes another one.
My experience with Caccia Plumbing has been a very positive one. The men you send out are always professional, thoughtful & extremely helpful.
I have never had a bad or even mundane experience. I would always recommend Caccia to any of my friends or neighbors.
August 29, 2017
Reply from Caccia Home Services
It truly means a lot that you took the time to share this — especially if you’ve already done so before. That kind of follow-through says a lot.
We’re so glad your experiences have consistently been positive and that our team has been professional, thoughtful, and helpful every time. Hearing that you’ve never had even a “mundane” experience made us smile — that’s a high bar, and we’re proud to meet it.
Thank you for recommending Caccia Home Services to your friends and neighbors. That trust is something we value deeply, and we’re always here whenever you need us.
Reply from Caccia Home Services
Short and sweet — Thank you!
Doing great work with genuinely nice people is exactly what we aim for. Thank you for choosing Caccia Home Services. We’re always here whenever you need us again.
We have an older house with unexpected …
We have an older house with unexpected old-plumbing repairs. Caccia has been responsive and wonderful about scheduling quickly and repairing these old problems. We always count on their cheerful appearance and work, and they never fail to do an excellent job! Thankjs for everything!
August 29, 2017
Reply from Caccia Home Services
Older homes definitely come with their share of surprises, and we’re glad we’ve been able to help you stay ahead of those plumbing challenges. Being responsive and getting you scheduled quickly is especially important when unexpected issues pop up.
It means a lot to hear that you can count on our team’s positive attitude and quality work every time. Thank you for your continued trust in Caccia Home Services — we’re always here whenever the next project comes up.
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Caccia is a good plumber we have used …
Caccia is a good plumber we have used over the years but are expensive. Recently, we did call Caccia for an emergency water leak and they could not come out for several days. Regina Plumbing was able to come out within a hour.
August 29, 2017
Reply from Caccia Home Services
Thank you for your honest feedback — and for having used us over the years. We truly value that long-term trust.
We understand how stressful a water leak can be, and when it’s an emergency, timing matters. While our schedule can sometimes fill quickly, we’re always working to improve our responsiveness in urgent situations. We’re glad you were able to get the immediate help you needed.
Regarding pricing, we know we’re not the lowest-cost option. Our rates reflect experienced technicians, quality materials, and work that’s done to last — but we also understand that availability and urgency are just as important in certain moments.
We appreciate you sharing your experience and for continuing to consider Caccia Home Services for your plumbing needs.
This family owned company is absolutely …
This family owned company is absolutely fantastic.
August 29, 2017
Reply from Caccia Home Services
We are honored — thank you. As a family-owned company, we take great pride in the work we do and the relationships we build with our customers.
We’re grateful for your support of Caccia Home Services and are always here whenever you need us again.
Commitment to quality service
Couple of issues over the past few months. New hot water heater first, and super-old galvanized metal pipes caused a flow issue. Then a stopped-up toilet -- plastic item got flushed and then wouldn't move up or down through pipes.
Each time the people who came out (George, Joseph, Ruben) went over all options/costs (old pipes/toilets added to the problems), answered all questions thoroughly, giving good explanations if I didn't understand something - and everything got fixed. At no point was there an attitude of "oh well, you've got old pipes so that's just the way it goes."
Yes, the cost is a little more but the quality of service and commitment to ongoing good customer relations is worth it.
August 26, 2017
Reply from Caccia Home Services
You’ve captured exactly what we hope every customer feels — that we’re committed to solving the problem, not just explaining it away.
Older systems can absolutely create layered issues, and we’re glad George, Joseph, and Ruben took the time to walk you through the options, explain the costs clearly, and answer every question thoroughly. No one should feel dismissed because of aging plumbing. The goal is always to provide solutions and help you make informed decisions.
We also appreciate your candid note about pricing. We work hard to deliver long-term value through quality workmanship, experienced technicians, and strong customer relationships. Hearing that you believe the service is worth it means a great deal.
Thank you for continuing to trust Caccia Home Services. We’re here whenever you need us.
Reply from Caccia Home Services
We appreciate you taking the time to share this. We’re glad you were happy with the job and that you’d consider using us again — that means a lot.
If there’s ever anything we can do to make your next experience even better, we’d love the opportunity. Thank you for choosing Caccia Home Services.
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Reply from Caccia Home Services
We appreciate you taking a moment to share that — thank you.
Providing very good service every time is what we aim for, and we’re glad that was your experience. Caccia Home Services is always here whenever you need us again.
Your customer service is outstanding
Your customer service is outstanding. When I called your representative was courteous and after talking to me and finding out my problem and where I lived told me someone would be there within an hour. When your plumber arrived I told him what I needed and with in an hour he was finished. He left no mess. I had called two other Plumbers before I called you guys and both couldn't get out to my house for at least a week. I thought the price was reasonable because I had spent both of my days off trying to fix it before my wife told me to call a professional.
August 23, 2017
Reply from Caccia Home Services
This is exactly the kind of situation we train for — when something needs attention now, not next week. We’re glad our office team was able to respond quickly and get someone to you within the hour.
It’s great to hear the technician handled everything efficiently, left the area clean, and got you back to normal without delay. We know how frustrating it can be to spend your days off trying to fix something, only to realize it’s time to call in a professional. We’re glad we could step in and take that off your plate.
Thank you for recognizing the value in the service and for choosing Caccia Home Services. We’re always here when you need us.
Reply from Caccia Home Services
Prompt and professional — that’s exactly what we aim to deliver every time.
Thank you for choosing Caccia Home Services and for taking a moment to share your experience. We’re always here whenever you need us again.
Trust worthy Company
Very Professional Company. Great workers. Very respectful & honest.
August 22, 2017
Reply from Caccia Home Services
Being called trustworthy means everything to us — thank you.
We’re proud of our team for showing up professional, respectful, and honest on every job. That’s the standard we hold ourselves to.
We truly appreciate your confidence in Caccia Home Services and are always here whenever you need us again.
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Always great as usual
August 22, 2017
Reply from Caccia Home Services
That consistency is exactly what we strive for — thank you.
Hearing “always great” tells us we’re doing our job right. We truly appreciate your continued trust in Caccia Home Services and are always here whenever you need us.
Caccia plumbing are the only plumbers I …
Caccia plumbing are the only plumbers I will let work on the plumbing in my house. they've been doing work for me for 20 years. I once made a mistake of hiring another plumber ( not caccia) . and it was a mistake because I had to have Caccia come back and fix what the other plumber had done wrong.
August 22, 2017
Reply from Caccia Home Services
Twenty years of trust — that truly means a lot to us. Thank you for continuing to choose Caccia Home Services all these years.
We’re glad we could step in and make things right when you needed us. Fixing issues properly the first time is always our goal, and we take pride in delivering workmanship you can feel confident about.
Your loyalty and confidence in our team mean everything. We’re always here whenever you need us.
The young man doing the work in our …
The young man doing the work in our home was knowledgeable about his work and did an excellent job. He was fast and did great work.
August 22, 2017
Reply from Caccia Home Services
We’re so glad to hear that. It’s great when skill and efficiency come together — knowledgeable, fast, and high-quality work is exactly what we aim to deliver every time.
Thank you for trusting Caccia Home Services with your home. We truly appreciate it and are always here whenever you need us again.
Caccia Plumbing
Whenever we have plumbing issues Caccia is our first and only stop. Always knowledgable, professional and willing to go the extra mile for customer satisfaction.
August 22, 2017
Unprompted review
Reply from Caccia Home Services
Being your first and only call is something we don’t take lightly — thank you for that trust.
We’re glad you consistently experience the knowledge, professionalism, and extra effort our team works hard to deliver. Going the extra mile for customer satisfaction isn’t optional for us — it’s the standard.
Thank you for continuing to choose Caccia Home Services. We’re always here whenever you need us.
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Our home has been serviced by Caccia …
Our home has been serviced by Caccia for years, and we have complete faith in them.
August 22, 2017
Reply from Caccia Home Services
That kind of long-term trust means everything to us — thank you.
Knowing you have complete faith in our team after years of service is the highest compliment we could receive. We’re grateful to care for your home and will continue working hard to earn that confidence every time.
Caccia Home Services is always here whenever you need us.
Great experience
Great experience. He came by and helped sleuth out a mysterious leak in the garage. He didn't stop till he discovered that the leak was coming from a poorly sealed shower faucet handle two stories up!
August 22, 2017
Reply from Caccia Home Services
Now that’s a mystery worth solving. We’re glad our technician stuck with it and tracked the leak all the way back to the shower faucet two stories up — that kind of persistence makes all the difference.
Finding the true source instead of just treating the symptoms is what we aim for every time. Thank you for trusting Caccia Home Services to sleuth it out. We’re always here whenever you need us again.
Reply from Caccia Home Services
Simple, strong, and exactly what we aim for — on time and great service every visit.
Thank you for choosing Caccia Home Services. We appreciate your trust and are always here whenever you need us again.
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