Good shopping experience, but the shop ran out of stock of one of the items that I purchased, even though it seemed to be available when I placed the order. Customer service was prompt to address the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service and great products sold by this company. One of the cake boxes I ordered arrived damaged (by fault of the courier, not Cake Craft Company), but they were very kind and quick to... See more
Great customer service. I had problems with delivery and no updates from the courier, after contacting customer services, they resolved the problem and got my package sent back out quickly. I’ve order... See more
I ordered different nozzles , piping bags, gel food colouring etc for decorating buttercream floral cupcakes. The piping nozzles pipe like a dream. All goods came within the week of ordering and i was... See more
Company details
- Cake Decorating Equipment Shop
- Bakery Equipment
- Baking Supply Store
- Craft Store
- Hobby Store
- Kitchen Supply Store
Written by the company
Famously Lower Prices Cake Craft Company offers great prices on your cake decorating supplies, sugarcraft essentials & packaging. FREE delivery on orders over £45
Contact info
Unit 13-14 Muirhead Quay, Fresh Wharf Estate, IG11 7BG, London, United Kingdom
- 02036374715
- orders@cakecraftcompany.com
- www.cakecraftcompany.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Was thrilled to see the cinnamon oil
Was thrilled to see the cinnamon oil, and was quick delivery, well packaged and cared for during shipping.
November 10, 2025
Unprompted review
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Delivery was made on date stated but…
Delivery was made on date stated but the Evri delivery left it under the table out back where we had had a flood the day before, luckily the boxes I had ordered were cellophane wrapped or they would have picked up the moisture as did the outside box!
November 5, 2025
Unprompted review
Had one of the best and easiest…
Had one of the best and easiest ordering experiences with Cake Craft especially considering I’m an international customer and was a little hesitant due to this fact. I cannot fault the service I received.
Response time and helpfulness ✔️✔️✔️✔️✔️
I was wary of the cost for international shipping and especially didn’t want to place the order and then not be able to cancel if the quote was too high for my budget (I blew that budget anyway) so I submitted a query regarding the process for worldwide shipping quotes and the option to proceed or not. I received a reply within 4.5 hours. Amazing. I was going to be cutting it fine for receiving the goods as it was and without such prompt responses I would have not been able to place the order or potentially ordered and had them arrive well after I needed them and thus wasted * a lot * of money. We had multiple emails back and forth, sometimes with a 10 mins response time and always within 12 hours which surprised me.
Once I confirmed I had ordered, and then informed them I had paid the worldwide shipping via the separate link, I was quickly notified within 6 hours that my parcel would be sent that day. I was still worried about the time it might take to get to me, but opted not to pay even more for expedited shipping as I am on a pension.
Luckily, I received the items well before I needed them and from my initial enquiry to them arriving at my door it was just 16 days!. It took longer to get to me from one side of Australia than it did from the UK to Australia. I’ve made many purchases domestically that didn’t go this smoothly or quick.
I can’t thank the Cake Craft team enough, would recommend them for their service and great range of products.
October 27, 2025
Unprompted review
Quick delivery and well wrapped
Quick delivery and well wrapped
Competitive price
November 3, 2025
Unprompted review
Always 10/10 service
Always 10/10 service. Only had an issue once which was due to couriers (not companies fault) but they kept me informed, I didn’t have chase for updates. Their customer service staff were amazing
September 13, 2025
Unprompted review
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Good company and good products
Order came in good time and as specified. Good quality cake boxes and I am very pleased.
October 30, 2025
Unprompted review
Great customer service
Great customer service. I had problems with delivery and no updates from the courier, after contacting customer services, they resolved the problem and got my package sent back out quickly. I’ve ordered a few times from here now and product choice and products are great
November 8, 2025
Unprompted review
Just the job
Items arrived quickly and I was so pleased with the quality.
I liked that I could order single items
October 29, 2025
Unprompted review
Easy to find items and order
Easy to find items and order. Arrives quickly and well packaged.
October 25, 2025
Unprompted review
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Excellent company
Good selection of products and fast delivery …exactly what you want from the service
October 23, 2025
Unprompted review
Avoid!!!
Well where to start???
The communication with this company is hopeless.
My delivery was sent using Evri - why anyone uses this company is beyond me!!
I needed my purchase for a cake order I had. I waited & waited & it never showed up. I emailed Cake Craft Co, they got my orders muddled & gave wrong information. Eventually when they were corrected & knew what I was talking about, they asked if I could have some patience in waiting for my order. By this point, it was too late & I requested a refund.
2 weeks later still no refund.
Evri have delivered 3 weeks after ordering - to the wrong address.
Thankfully whoever it was delivered to has been diligent to drop the package off to me.
I’ve opened it and seen the product sent is OUT OF DATE!!!!!!
And I’m STILL waiting on my refund.
Avoid using this company!!!
October 18, 2025
Unprompted review
Reply from Cake Craft Company
Hi Sarah,
Thank you for taking the time to share your experience. We are truly sorry for everything you’ve been through with your order, and we completely understand how frustrating and disappointing this must have been — especially given that you needed the items for your cake order.
We sincerely apologise for the delays, the confusion with your order, the late delivery, and the fact that the product you received was out of date. This is far from the standard of service we aim to provide, and we understand how much inconvenience and stress this has caused you.
To make sure your concerns are urgently reviewed and resolved, please email our Customer Experience Team directly at orders@cakecraftcompany.com
and include “FAO_TRUSTPILOT_SARAH_S” in the subject line, along with your order number. A senior team member will personally follow up to ensure your case is handled promptly, including arranging any outstanding refund or replacement as needed.
We truly value your feedback and are committed to learning from this situation to improve our service. Once again, we apologise sincerely for all the difficulties caused and hope to have the opportunity to restore your confidence in us.
With sincere apologies,
Customer Experience Team
Cake Craft Company
Very happy with my order
Very happy with my order. This is my go to company for any cake supply! And customer service has been great! One item was damaged and they've sent another one in no time!
October 22, 2025
Unprompted review
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Good product.
Ordered, sent, and delivered quickly . Well packaged. Value for money.
October 10, 2025
Unprompted review
Excellent quality and very fast…
Excellent quality and very fast delivery.
October 10, 2025
Unprompted review
Avoid at all costs
Ordered a chocolate mold. Turned up broken. I asked for a refund but they said they’d send out a new product but agreed even though the plastic was very poor quality and cheaply made but needed it. Waited another week and nothing arrived so had to contact them again and just asked for the refund I originally wanted. They sent an email back to me saying refund had been processed.! That was over 3 weeks ago and I’m still waiting for the money back and have contacted them and still no reply.
Avoid at all costs and don’t waste your time and money. Use a reputable company who wishes to deal with their customers correctly.
September 17, 2025
Unprompted review
Reply from Cake Craft Company
Hi John,
Thank you for taking the time to leave us a review — we’re truly sorry to hear about your recent experience and completely understand your frustration.
We sincerely apologise for the inconvenience caused by the broken mould and the delay in your refund. After checking our records, we can confirm that your refund has already been processed.
We genuinely value your feedback and are committed to learning from this to improve both our service and your experience with us.
Once again, we are truly sorry to have let you down on this occasion, and we hope we’ll have the opportunity to restore your confidence in us moving forward.
Warm regards,
Customer Experience Team
Cake Craft Company
What i wanted was in stock
What i wanted was in stock
It arrived quickly and was very well packaged
October 4, 2025
Unprompted review
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Super speedy dispatch and delivery
Super speedy dispatch and delivery. Got what I ordered and it was well packaged.
September 26, 2025
Unprompted review
I find them very reliable and products…
I find them very reliable and products are good quality. Delivery is also quick as it always comes within the time frame and sometimes sooner.
September 19, 2025
Unprompted review
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